Samsung GT-I9295 User Manual page 144

Troubleshooting
Your device is hot to the touch
When you use applications that require more power or use applications on your device for an
extended period of time, your device may feel hot to the touch. This is normal and should not
affect your device's lifespan or performance.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
application. If you receive error messages when launching the camera, try the following:
• C harge the battery or replace it with a battery that is fully charged.
• F ree some memory by transferring files to a computer or deleting files from your device.
• R estart the device. If you are still having trouble with the camera application after trying
these tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
• T he quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• I f you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• F ree some memory by transferring files to a computer or deleting files from your device.
• E nsure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• E nsure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an application that supports it. To confirm the file formats that
your device supports, visit www.samsung.com .
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