Troubleshooting - Samsung ATIV S Neo User Manual

3. To prepare for an update, give your phone a quick
charge before starting the update.
If you have limited storage space on your phone, make
some room for the update. If necessary, remove a few
unwanted apps or other large items.
If you would rather not use cellular data to download
updates, connect to Wi-Fi before you update your
phone.
4. When an update is available, you will get a notification
on your phone. After you see the notification, pick a
convenient time to install it because the update
process can take a while.
If you need to find an update after you have been
notified, from the Home screen, swipe the screen left to
display the App List. Touch
phone update, and then follow the prompts to
download and install the update.
Settings system
5. Once the update is complete, from the Home screen,
swipe the screen left to display the App List. Touch
Settings system
Check the OS version and Firmware revision number.
Compare these numbers to the numbers you noted in
Step 2 to further insure that the update was
successful.

Troubleshooting

If your phone is frozen or unresponsive, try the following:
1. Restart your phone by pressing and holding the
Power key until the phone turns off. The
phone will power off and then turn on automatically.
2. If restarting your phone does not solve the problem,
turn off the phone, remove and replace the battery, and
turn on the phone.
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Getting Started 16