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Warranty - KitchenAid W10815169A User Manual

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KITCHENAID
REFRIGERATION LIMITED

WARRANTY

WARRANTY
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit http://kitchenaid.custhelp.com.
2. All warranty service is provided exclusively by our authorized KitchenAid Service Providers. In the U.S. and
Canada, direct all requests for warranty service to:
In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.
WHAT IS COVERED
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is installed,
operated and maintained according to instructions attached to or furnished
with the product, KitchenAid brand of Whirlpool Corporation or Whirlpool
Canada LP (hereafter "KitchenAid") will pay for Factory Specified Replacement
Parts and repair labor to correct defects in materials or workmanship that
existed when this major appliance was purchased, or at its sole discretion
replace the product. In the event of product replacement, your appliance will
be warranted for the remaining term of the original unit's warranty period.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CAVITY LINER
AND SEALED REFRIGERATION SYSTEM
In the second through fifth years from the date of purchase, when this major
appliance is installed, operated and maintained according to the instructions
attached to or furnished with the product, KitchenAid brand will pay for factory
specified replacement parts and repair labor for the following components to
correct non-cosmetic defects in materials and workmanship in this part that
prevent function of the refrigerator and that existed when this major appliance
was purchased:
■ Refrigerator/freezer cavity liner if the part cracks due to defective materials
or workmanship.
■ Sealed Refrigeration system (includes compressor, evaporator, condenser,
dryer and connecting tubing).
SIXTH THROUGH TENTH YEAR LIMITED WARRANTY (SEALED
REFRIGERATION SYSTEM ONLY - LABOR NOT INCLUDED)
In the sixth through tenth year from the date of purchase, when this major
appliance is installed, operated and maintained according to instructions
attached to or furnished with the product, KitchenAid brand will pay for factory
specified replacement parts for the following components to correct defects in
materials or workmanship in the sealed refrigeration system (includes
compressor, evaporator, condenser, dryer and connecting tubing) that existed
when this major appliance was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY
SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be
provided by a KitchenAid designated service company. This limited warranty is
valid only in the United States or Canada and applies only when the major
appliance is used in the country in which it was purchased. This limited
warranty is effective from the date of original consumer purchase. Proof of
original purchase date is required to obtain service under this limited warranty.
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific
legal rights, and you also may have other rights that vary from state to state or province to province.
KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you
should ask KitchenAid or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you
also may have other rights that vary from state to state or province to province.
38
1
®
KitchenAid Customer eXperience Center
TEN YEAR LIMITED WARRANTY
DISCLAIMER OF IMPLIED WARRANTIES
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
Name, address and telephone number
Model number and serial number
A clear, detailed description of the problem
Proof of purchase including dealer or retailer name and address
WHAT IS NOT COVERED
1. Commercial, non-residential or multiple-family use, or use
inconsistent with published user, operator or installation
instructions.
2. In-home Instruction on how to use your product
3. Service to correct improper product maintenance or installation,
installation not in accordance with electrical or plumbing codes
or correction of household electrical or plumbing (i.e. house
wiring, fuses or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters,
preservation solutions, etc.).
5. Defects or damage caused by the use of non-genuine
KitchenAid parts or accessories.
6. Damage from accident, misuse, abuse, fire, floods, acts of God
or use with products not approved by KitchenAid.
7. Repairs to parts or systems to correct product damage or
defects caused by unauthorized service, alteration or
modification of the appliance.
8. Cosmetic damage including scratches, dents, chips, and other
damage to appliance finishes unless such damage results from
defects in materials and workmanship and is reported to
KitchenAid within 30 days.
9. Discoloration, rust or oxidation of surfaces resulting from
caustic or corrosive environments including but not limited to
high salt concentrations, high moisture or humidity or exposure
to chemicals.
10. Food or medicine loss due to product failure.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations
where an authorized KitchenAid servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in
fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands,
countertops, drywall, etc.) that interfere with servicing, removal
or replacement of the product.
14. Service or parts for appliances with original model/serial
numbers removed, altered or not easily determined.
The cost of repair or replacement under these excluded
circumstances shall be borne by the customer.
http://kitchenaid.custhelp.com
11/14

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