Nortel 2210 User Manual
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Nortel 2210 User Manual

Nortel 2210 User Manual

Nortel networks communication server 1000 wlan handset
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Nortel Networks Communication Server 1000
Nortel Networks WLAN
Handset 2210 User Guide

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Summary of Contents for Nortel 2210

  • Page 1 Title page Nortel Networks Communication Server 1000 Nortel Networks WLAN Handset 2210 User Guide...

  • Page 3: Revision History

    Revision history June 2004 Standard 2.00. This document is up-issued to support the Nortel Networks WLAN Handset 2210. May 2004 Standard 1.00. This is a new document developed to support the Nortel Networks WLAN Handset 2210. Revision history...
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Enter text using the handset key pad ... 22 Cleaning your handset Basic handset operation Turn on the 2210 Wireless Handset ... 25 Turn off the 2210 Wireless Handset ... 25 Make a call... 25 Make a headset call... 26 Answer a call ...
  • Page 6 Contents The headset Handset display User Option menu Select Ring Type ... 37 Select Noise Mode... 38 View Alias IP Address ... 39 View Current IP Address... 40 Enter Extension ... 41 View Current Call Server ... 42 View Terminal Type ... 43 Call features Making calls Use Autodial ...
  • Page 7 While away from your desk Use Call Forward ... 61 Use Internal Call Forward... 62 Talk with more than one person Use Call Join ... 63 Set up a Conference call ... 63 Use Conferee Selectable Display... 64 Use Group Call ... 65 Work without interruption Activate Make Set Busy ...
  • Page 8 Contents Desktop Charger Use the Desktop Charger... 88 Clean the Desktop Charger... 89 Terms you should know Index Draft 0.01...

  • Page 9: Regulations And Safety Information

    WARNING Changes or modifications to this equipment not approved by Nortel Networks may cause this equipment to not comply with part 15 of the FCC rules and void the user's authority to operate this equipment. CAUTION This equipment contains no user-serviceable parts inside.

  • Page 10: Radio Frequency (Rf) Information

    Regulations and safety information Radio Frequency (RF) information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 11: Electromagnetic Interference And Compatibility

    CAUTION Loud noise environment: The WLAN Handset 2210 has been designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users may experience degradation in call quality performance due to echo.
  • Page 12 Regulations and safety information Facilities To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy. Medical devices Pacemakers: The Health Industry Manufacturers Association recommends that a minimum separation of 6 inches (15 cm) be maintained between a handheld wireless...

  • Page 13: International Certifications

    International certifications Table 1 shows the international certifications applicable to the 2210 Wireless Handset. Table 1 International certifications Australia Brazil Canada European Union Norway Switzerland Japan Mexico New Zealand Z233 Singapore Hong Kong United States United States Regulations and safety information...

  • Page 14: Specific Absorption Rate (Sar) Information

    Regulations and safety information Specific Absorption Rate (SAR) information Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless phones.
  • Page 15 The only authorized headsets that may be utilized with the Nortel Networks WLAN Handset 2210 are those obtainable from Nortel Networks or it's reseller partners. The measured SAR of the SNP2400 Wireless Handset is: 0.0495W/kG @ 2412 MHz (head) 0.0309W/kG @ 2412 MHz (body).
  • Page 16 Regulations and safety information...

  • Page 17: Your Wlan Handset 2210

    Your WLAN Handset 2210 This document describes the 2210 Wireless Handset and its features when operating on Nortel Networks Communication Server 1000. The 2210 Wireless Handset is a fully functional handset specifically designed for the busy office environment. Note: Not all features described in this guide are available on all handsets. Consult your network administrator to verify which features are available for your use.

  • Page 18: Handset Controls And Descriptions

    Figure 1 2210 Wireless Handset controls Handset controls and descriptions Use the Power On/Start Call your 2210 Wireless Handset. This key also affects some of the states of the handset (see Table 2 on page 20). Use the Power Off/End Call terminate an active call and turn off the handset.

  • Page 19: Status Indicators

    Use the Up, Down, side of the handset to navigate and activate the various menu options. Your WLAN Handset 2210 Select buttons. key to access the Feature Keys Line key accesses the six...

  • Page 20: The States Of The Handset

    Your WLAN Handset 2210 The states of the handset The 2210 Wireless Handset can be in one of seven states (see Table 2). Table 2 The seven states of the 2210 Wireless Handset (Part 1 of 2) State Description Power off The handset is turned off.

  • Page 21: Function Menu Items

    Table 2 The seven states of the 2210 Wireless Handset (Part 2 of 2) State Description Active call The handset enters the active call state when a user is in an active conversation. To enter this state, the user either makes a call or answers an incoming call.

  • Page 22: Enter Text Using The Handset Key Pad

    Enter text using the handset key pad You can use the handset key pad to enter text on the 2210 Wireless Handset. Press the key once for the first letter printed on that key, twice to get the second letter, and three times for the third letter.

  • Page 23: Cleaning Your Handset

    Cleaning your handset The 2210 Wireless Handset occasionally needs to be cleaned to maintain appearance. In general, wiping the handset surface with a clean water-dampened cloth or paper towel removes most films or residues. If more rigorous cleaning is required, you can use: •...
  • Page 24 Cleaning your handset...

  • Page 25: Basic Handset Operation

    Basic handset operation Turn on the 2210 Wireless Handset To turn on the handset: Turn off the 2210 Wireless Handset To turn off the handset: Make a call To make a call: Basic handset operation Press and hold the Power On/Start Call key for two seconds.

  • Page 26: Make A Headset Call

    Basic handset operation To make a call using a line: Make a headset call To make a call using a headset: Answer a call The handset rings or vibrates to alert you of an incoming call. Additionally, a line number on the display flashes, and the display shows information about the call, such as the caller’s name and extension.

  • Page 27: Hang Up A Call

    To answer a headset call: Hang up a call To hang up the handset: Change the speaker volume To change the speaker volume: Silence the ringer To silence the ringer: Basic handset operation Press the number key corresponding to the flashing line number. When a headset is plugged into the handset, press any key other than Power On/Start Call, Power Off/End Call, soft...

  • Page 28: Activate The Backlight

    Basic handset operation Activate the backlight To activate the backlight: Press any key to activate the backlight. It also activates when there is an incoming call. The backlight turns off after 10 seconds if no key is pressed.

  • Page 29: Feature And Function Activation

    To activate a feature using the Shortcut menu: Function menu – FCN key Use the Function key to view and activate the 2210 Wireless Handset functions. This includes the fixed functions (see Table 3 on page 21). To activate a function using the...

  • Page 30: Soft Key Features

    Feature and function activation Soft key features The four soft keys on your 2210 Wireless Handset enable you to quickly activate soft key features. The display area directly above each soft key is programmed with a feature abbreviation. The soft keys operate with a toggle function. Press the left or right side of the key to activate the corresponding soft key feature.

  • Page 31: Using The Shortcut Keys

    Using the shortcut keys The 2210 Wireless Handset features are programmed on the following shortcut keys: • number keys 0 to 9 • * key • # key These shortcut keys display next to the feature abbreviations when viewing the features.
  • Page 32 Feature and function activation...

  • Page 33: The Headset

    To use the headset, simply plug it into the jack on the bottom of the handset, if available in your region. The headset is specially designed to work with the 2210 Wireless Handset. Nortel Networks does not recommend using other headsets.
  • Page 34 The headset...

  • Page 35: Handset Display

    Handset display This section summarizes the display features of the 2210 Wireless Handset. Figure 3 2210 Wireless Handset display The 2210 Wireless Handset has three display areas: The upper display area is a status row that displays the handset •...
  • Page 36 Handset display...

  • Page 37: User Option Menu

    User Option menu When the 2210 Wireless Handset is in standby mode (power is on, but the handset is not in use), press and briefly hold the This section describes the following standard User Option menu items: • Ring Type •...

  • Page 38: Select Noise Mode

    User Option menu Select Noise Mode The Noise Mode option enables the user to adjust the handset for different levels of noise within the working environment. To select Noise Mode: Noise Mode Use the Down through the menu and highlight one of the following settings (an asterisk indicates the selected setting): •...

  • Page 39: View Alias Ip Address

    View Alias IP Address The Alias IP Address option shows the IP address currently assigned to the handset by the call server. Note: The Alias IP Address option is for display purposes only. You cannot edit this option. To view the Alias IP Address: Alias IP Addr User Option menu Use the...

  • Page 40: View Current Ip Address

    User Option menu View Current IP Address The Current IP Address option enables the user to view the current IP address of the handset. Note: The Current IP Address option is for display purposes only. You cannot edit this option. To view the Current IP Address: Current IP Addr Press the...

  • Page 41: Enter Extension

    Enter Extension The Extension option enables the user to enter the extension number for the handset. This number is used to identify the handset. It displays when the handset is in the standby state. To enter the Extension: Extension Save User Option menu Do one of the following: •...

  • Page 42: View Current Call Server

    User Option menu View Current Call Server The Current Call Server option shows the Call Server IP address and port number. Note: This option is for display purposes. You cannot edit this option. To view the Current Call Server: Current Call Svr Do one of the following: •...

  • Page 43: View Terminal Type

    View Terminal Type The Terminal Type option shows the type of PBX used by the system. Note: The Terminal Type option is for display purposes only. You cannot edit this option. To view the Terminal Type: Terminal Type User Option menu Press and hold the Function in standby mode.
  • Page 44 User Option menu...

  • Page 45: Call Features

    Access to the features and functions in the following sections are dependent on your system configuration. Contact your system administrator to determine whether specific features are accessible through your 2210 Wireless Handset. IMPORTANT! Call features...
  • Page 46 Call features...

  • Page 47: Making Calls

    Making calls This section describes features associated with making a call. Use Autodial The Autodial feature displays, stores, and automatically dials telephone numbers. To use Autodial: AutoDial To display Autodial number: To store an Autodial number: Go off-hook. Press the Line key to access the Feature Keys menu.

  • Page 48: Activate Ring Again

    Making calls Activate Ring Again Use the Ring Again feature if a busy tone sounds or when there is no answer after placing a call. Ring Again person you tried to call is available. number. Note: The Ring Again feature is available only when the handset is in the active state.

  • Page 49: Redial Last Number Called

    Redial last number called The Last Number Redial feature automatically redials the last dialed number. To use Last Number Redial: Redial Use Speed Call By entering a one, two, or three digit code (0–999), use the Speed Call feature to store, edit, and automatically dial frequently-called telephone numbers.

  • Page 50: Make A System Speed Call

    Making calls SpCallCtlr To make a Speed Call: SpCallCtlr Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override all restrictions on a call. To make a System Speed Call: SpCallUser Press the number key (1 through 6) corresponding to the Speed Call Controller...

  • Page 51: Use Conference Hotline

    Use Conference Hotline Use the Conference Hotline feature to automatically dial a specific number. Other features, such as Call Redirection, can be added to Conference Hotline. Call Redirection redirects a Conference Hotline call to be answered only by a person. To use Conference Hotline: ConfHotlne Go off-hook.
  • Page 52 Making calls...

  • Page 53: While On An Active Call

    While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by placing it on hold and then answer the second call. To place a call on hold: To retrieve a call on hold: Transfer a call...

  • Page 54: Use Attendant Recall

    While on an active call Trns To go back to the original call, if the transfer is incomplete: Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: AttR...

  • Page 55: Use Call Park

    Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone or handset. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A automatically park most calls.

  • Page 56: Display Incoming Calls

    While on an active call CPrt Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information on an incoming call while on a call in progress: Display...

  • Page 57: Incoming Calls

    Incoming calls This section describes features that are used with incoming calls. Activate Call Pickup Use the Call Pickup feature to pick up calls from any telephone or handset in the same pickup group or another pickup group. To answer a call in your own Call Pickup group: Pckp To answer an incoming call in...

  • Page 58: Use Call Waiting

    Incoming calls Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold, while you answer the new call. To answer an incoming call while on another call: CallWait To return to the first telephone call:...
  • Page 59 Press the Line key to access the Feature Keys menu. Press the number key corresponding to the first call. Note: The first call is on hold so the number indicator for that line is flashing. Incoming calls...
  • Page 60 Incoming calls...

  • Page 61: While Away From Your Desk

    While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring at another Line (DN). Note: If the handset is in the process of ringing, that call cannot be forwarded. To forward your calls or change the forward number: Frwr...

  • Page 62: Use Internal Call Forward

    While away from your desk Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your handset. Current incoming calls cannot be forwarded. To forward internal calls: IntForward IntForward...

  • Page 63: Talk With More Than One Person

    Talk with more than one person This section describes features that allow conversations among more than two people. Use Call Join Use the Call Join feature to connect calls to the current active call. This creates a conference between the two callers and yourself. To connect a call on hold (on a different line) to your current call: Conf...

  • Page 64: Use Conferee Selectable Display

    Talk with more than one person If the person you attempt to add to the conference is unavailable: Use Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfSelDsp If necessary, repeat the procedure until...

  • Page 65: Use Group Call

    To disconnect a conferee: ConfSelDsp Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: Talk with more than one person Press the Power Off/End Call configured, the Conference Count...
  • Page 66 Talk with more than one person GroupCall To answer a Group Call: Press the number key corresponding to Group Call feature. The feature automatically calls all group members. The icon flashes until all members answer. Note 1: The line numbers of the group members appear on the display as they answer.
  • Page 67 Talk with more than one person To end a Group Call: Press the Power Off/End Call key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.
  • Page 68 Talk with more than one person...

  • Page 69: Work Without Interruption

    Work without interruption This section describes features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your handset appear busy to all callers. To activate Make Set Busy MakeSetBsy To deactivate Make Set Busy: MakeSetBsy Work without interruption Go off-hook.
  • Page 70 Work without interruption...

  • Page 71: Other Call Features

    Other call features Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must re-access the Page trunk. To connect to Call Page: To disconnect Call Page: Use Centrex/Exchange Switchhook Flash...

  • Page 72: Charge A Call Or Charge A Forced Call

    Other call features Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a handset restricted to local calls. To charge a local or long-distance call to an account before you dial: Chrg Chrg...
  • Page 73 To charge a call to an account when you transfer a call: Trns Chrg Trns To charge a call to an account when you add someone to a conference call: Conf Chrg Conf Other call features Press the Transfer soft key. The call is on hold.

  • Page 74: Use Enhanced Override

    Other call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call (such as placing a call on hold and calling another party). To use Enhanced Override: Override Override...

  • Page 75: Use Privacy Release

    Override To answer a call camped-on to your extension: Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release: PrvR Other call features Press the number key corresponding to Override feature to initiate a Forced Camp-on.
  • Page 76 Other call features...

  • Page 77: Branch Office

    Branch Office A Branch Office handset can operate in Normal Mode or Local Mode. Normal mode The handset registers with the Main Office and receives services from the Main Office. At any time during Normal Mode you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.
  • Page 78 Branch Office...

  • Page 79: Hospitality Features

    Hospitality features The hospitality features in this section are intended for hotel operations. Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel calls. To read meters: MsgReg MsgReg To change a meter: MsgReg Hospitality features Go off-hook.

  • Page 80: Use Maid Identification

    Hospitality features MsgReg To reset a meter to zero: MsgReg MsgReg Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: Press the key.

  • Page 81: Display Room Status

    RoomStatus RoomStatus Display Room Status The Room Status feature prints the status of a room using the Display Module. To read the status of a room: Hospitality features Press the number key corresponding to Room Status feature. Dial the Directory Number (DN) for the room for which the cleaning status is being changed.
  • Page 82 Hospitality features RoomStatus RoomStatus To change the status of a room: RoomStatus Press the Line key to access the Feature Keys menu. Press the number key corresponding to Room Status feature. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code.
  • Page 83 RoomStatus Hospitality features Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The next digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...
  • Page 84 Hospitality features...

  • Page 85: Battery Packs

    2210 Wireless Handset battery pack location Low battery indicators The 2210 Wireless Handset notifies you when the charge on the battery pack is low by displaying the battery icon. If you are not in a call, you hear a loud beep. If you are in a call, you hear a soft beep through the earpiece every six seconds.

  • Page 86: Remove And Insert The Battery Pack

    Battery packs Remove and insert the battery pack To remove a battery pack: To insert a battery pack: To change a battery pack while in a call: Press both battery release buttons on the left and right sides of the handset. The battery pack releases from the handset.

  • Page 87: Desktop Charger

    Desktop Charger The Nortel Networks WLAN Handset 2210 Desktop Charger (Figure 5) is designed to fully charge the Nickel Metal Hydride (NiMH) battery packs in approximately one and a half hours. The charger operates in a 50° to 85° F (10° to 30° C) environment.

  • Page 88: Use The Desktop Charger

    Desktop Charger Use the Desktop Charger To charge the Wireless Handset: Press the Power Off/End Call terminate any calls. The handset can be off or in standby mode during charging. Place the handset, face forward, into the Desktop Charger. The red indicator light turns on. Note: The indicator light does not come on when the charger slot is empty, when the handset is not inserted properly, or...

  • Page 89: Clean The Desktop Charger

    Clean the Desktop Charger Clean the Desktop Charger by wiping the surface with a clean, water-dampened cloth or paper towel. A mild detergent solution can be used. Be sure to wipe away any detergent residue with a plain water dampened cloth. CAUTION Do not immerse the charger in water or other liquid.
  • Page 90 Desktop Charger...

  • Page 91: Terms You Should Know

    The system must have CPND enabled. The Desktop Charger is used to recharge the battery pack for the 2210 Wireless Handset. A number consisting of one to seven digits for a handset. Also known as an extension number.
  • Page 92 Terms you should know More... Paging tone Primary Directory Number Private Line Feature Keys Secondary Directory Number Shared Directory Number Soft keys (self-labeled) Special dial tone An option enabling access to the multiple layers of the soft key features. These keys are the four keys located directly below the display area.
  • Page 93 Status Messages System or switch User Interface A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring Again active, Ringer is OFF, and Line x Unavailable.
  • Page 94 Terms you should know...

  • Page 95: Index

    Index Active (idle) state Active (off-hook) state Active call state Alias IP Address Attendant Attendant Recall Auto Dial Autodial Battery packs Branch Office Call Forward Call Join Call Page Connect Call Park Call Party Call party information Call Pickup Call Trace, Malicious Call Waiting Centrex/Exchange Switchhook Flash Charge a call...
  • Page 96 Index Indicator status Insert a battery pack Insert the battery pack Internal Call Forward Interrupted dial tone Last Number Redial Line key Local mode Low battery indicators Maid Identification Make Set Busy Menu key Message Registration More Key Normal mode Override a busy signal Paging tone Power off state...
  • Page 97 Index Up, Down, and Select buttons User Interface User Option menu 37, 38, 39, 40, 41, 42, 43...
  • Page 98 Index...
  • Page 100 Nortel Networks Communication Server 1000 Nortel Networks WLAN Handset 2210 User Guide Copyright © 2004 Nortel Networks and licensors All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing warrant.

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