Toshiba IPEDGE User Manual page 87

Transferring to an
Operator or
another Extension
Transfer Mode
IPedge UG 12/15
1. Once the Follow me has been set up and a call is redirected to your call-
out number and you answer the phone, you will hear a message that
indicates you are receiving a transferred call from the voicemail system.
2. Press # or 1 to accept the call or
voicemail.
Requires the mailbox COS to be configured for "Follow me connect
Note:
verification".
If available in your organization, you can transfer to an operator or to another
extension once you accept a transferred call.
1. Once the Follow me has been set up and a call is redirected to your call-
out number and you answer the phone, you will hear a message that
indicates you are receiving a forwarded call from the voicemail system.
2. Press # or 1 to accept the call (depending on software release).
3. At any time during the conversation, press # again to trigger the call
options. You can press 0 for the operator or # and another extension
number, then hang up.
...or When using release (10.5.4.18), at any time during the conversation,
press # again to trigger the call options. You can press 1 to transfer the
caller to your Voice Mail, press 3 to record the conversation press # and
extension to transfer to an internal station press 0 to dial the operator or
press * to return to the conversation.
Transfer Mode determines the general routing of the call:
For Automated attendant calls:
•
• DND – calls will not be transferred to any destination. They will go
to the mailbox greeting.
• Desk – calls will be transferred to the user's extension.
• Advanced Routing – calls will be transferred to the destination
specified by the advanced routing schedule. If there is no
matching schedule, calls will be routed to the user's extension. If
a schedule exist but without a destination, calls will be routed to
the greeting specified in the schedule.
For Busy, No Answer forwarded calls:
•
• DND – calls will not be transferred to any destination. They will go
to the mailbox greeting.
• Desk – calls will not be transferred to any destination. They will
go to the mailbox greeting.
• Advanced Routing – calls will be transferred to the destination
specified by the advanced routing schedule (schedule must
include "Divert" in the "follow me active" field). If there is no
matching schedule, calls will be routed to the user's greeting. If a
schedule exist but without a destination, calls will be routed to the
greeting specified in the schedule.
TOSHIBA
Other Messaging Applications
*
to reject the call and send it to
IPedge
83