Troubleshooting - Philips DVP3880 User Manual

Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of the player.
To keep the warranty valid, never try to repair the player yourself.
If you have problems using this player, check the following points before you request service. If you still
have a problem, register your player and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model and serial number of this player. The model
number and serial number are on the back of this player. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
No picture.
• Refer to the TV user manual for how to select the correct video input channel.
• Switch to the default mode if the progressive scan setting or the TV system setting is changed.
No picture on HDMI connection.
• If this player is connected to an unauthorized display device, the audio/video signal cannot be
output.
• If the HDMI cable is faulty, replace it with a new HDMI cable.
• If you have changed the setting for HDMI video resolution, switch to its default mode.
No sound output from the TV.
• Make sure that the audio cables are connected to the audio input sockets that are grouped with
the selected video input sockets.
No sound on HDMI connection.
• If the connected device is non-HDCP compliant or only DVI-compatible, no sound can be
heard from the HDMI output.
• Make sure that [HDMI Audio] is set to [On].
No sound during DivX video playback.
• The audio codes are not supported.
Disc or USB storage device cannot be read.
• Make sure that this player supports the disc or USB storage device. (Refer to "
"Playable media")
• For a recorded disc, make sure that the disc is finalized.
Recorded files (JPEG, MP3, WMA) cannot be played or read.
• Make sure that the file was recorded in the format of UDF, ISO9660, or JOLIET.
• Make sure that the number of files does not exceed the limitation (648 files maximum).
• Make sure that this player supports these files. (Refer to "
Specifications" >
Specifications" > "Playable media")
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