Page 1 555-8421-211 NTDE04AB Digital Telephone IP Adapter Installation and Administration Guide Product release 1.5 Standard 2.1 January 2005...
Page 3 Digital Telephone IP Adapter Installation and Administration Guide Product release: Publication number: 555-8421-211 Document release: Standard 2.1 Date: January 2005 Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
Page 5 Publication history January 2005 July 2004 October 2001 September 2001 This is the Standard 2.1 issue of the Digital Telephone IP Adapter Installation and Administration Guide (NTP 555- 8421-211). This document provides product descriptions, planning, installation, configuration, administration, and troubleshooting information for product release 1.5 of the Digital Telephone IP Adapter unit.
Page 6 Publication history Standard 2.1 Digital Telephone IP Adapter Installation and Administration Guide...
Page 7: Table Of Contents
Contents About this document About this guide ..........xvi How to use this guide .
Page 8 Supported digital telephones ....... . 43 M2000 series (European models M3310 and M3820) and M39xx series digital telephone set model and accessory compatibility .
Page 9 January 2005 Administration PC ..........59 Connection options .
Page 10 Contents Configuring the IP Adapter unit using the telephone menu Before you begin..........84 Information you need to know before configuring .
Page 11 January 2005 Telephone features operation ........150 Emergency service calls .
Page 12 Contents Performing a firmware upgrade ........196 Manual firmware upgrade .
Page 13 January 2005 Planning forms IP Adapter Network Connections ....... . . 230 IP Adapter Configuration Information—Dialing Plans .
Page 14 Contents Standard 2.1 Digital Telephone IP AdapterInstallation and Administration Guide...
Page 15: About This Document
Preface About this document In this preface About this guide Product overview Skills you need Conventions used in this guide Related information products Digital Telephone IP Adapter Installation and Administration Guide xvii xviii xxii...
Page 16: About This Guide
About this guide The Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211) is for telecom and data network managers and administrators who plan, install, and manage corporate telecommunications and data networks. This guide contains the following information: detailed descriptions of the Digital Telephone IP Adapter units procedures necessary to install, configure, and manage Digital Telephone IP Adapter units in a remote or branch office suggested troubleshooting procedures for addressing possible problems...
Page 17: Product Overview
Product overview Nortel proudly presents Digital Telephone IP Adapter remote telecommunications equipment. The Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211) provides information on configuring and maintaining your Digital Telephone IP Adapter unit. The Digital Telephone IP Adapter unit allows your remote site to access a Reach Line Card (RLC) installed in the host PBX.
Page 18: Skills You Need
Skills you need Knowledge of, or experience with, the following PC concepts as appropriate to your network is helpful when administering a Digital Telephone IP Adapter unit: Microsoft Windows software installation network configuration Nortel product knowledge Knowledge of, or experience with, the following Nortel products and concepts: basic administration of a Meridian 1, Communication Server 1000S (CS 1000S), or Communication Server 2100 (CS 2100) PBX (telephone set and XDLC configuration)
Page 19: Data Networking Knowledge
Data networking knowledge Knowledge of, or experience with, the following aspects of data networking: data link (Layer 2 of the OSI model) — IP protocol — routing network (Layer 3 of the OSI model) — addressing — traffic analysis and provisioning —...
Page 20: Conventions Used In This Guide
Conventions used in this guide This section describes the symbols and text conventions used in this guide. Precautionary messages Note: A “Note” describes the secondary results of procedures or commands, or special conditions that require you to use a procedure or command. ATTENTION! CAUTION Risk of data loss or equipment damage...
Page 21: Pbx Terminology
Example Getting there 911x The long instruction for this example is shown below. Do the following: you are performing an offline configuration, you are performing an online configuration, In the left pane, click on the plus sign (+) beside Configuration Manager to expand the node list.
Page 22: Related Information Products
Related information products This section lists sources for additional information related to the Digital Telephone IP Adapter unit. You can order printed documentation and the CD- ROM from your Nortel distributor. You can also download the documentation in Portable Document Format (PDF) from the Nortel website.
Page 23: Cd-Rom
Reach Line Card Installation and Administration Guide (NTP 555-8421-210) The Reach Line Card Installation and Administration Guide, written for the installer/administrator, describes how to install, configure, and manage the Reach Line Card on the host PBX. Remote Gateway 9150 Installation and Administration Guide (NTP 555-8421-215) The Remote Gateway 9150 Installation and Administration Guide, written for the installer/administrator, describes how to install, configure, and manage the...
Page 24 About this document Standard 2.1 xxiv Digital Telephone IP Adapter Installation and Administration Guide...
Page 25: Digital Telephone Ip Adapter Description
C h a p t e r 1 Digital Telephone IP Adapter description In this chapter Product Introduction Hardware description Connection options How Digital Telephone IP Adapter units work System security Telephones Online/Offline Table Emergency service number Remote Gateway 9100 Series Configuration Manager Power requirements Digital Telephone IP Adapter Installation and Administration Guide...
Page 26: Product Introduction
Product Introduction Digital Telephone IP Adapter units provide full-featured host Private Branch Exchange (PBX) services to single users in small remote or home offices. Digital Telephone IP Adapter units require each of the following components: a Digital Telephone Internal or External IP Adapter unit a Reach Line Card (RLC) a 10BaseT Ethernet interface to an Internet Access Device (IAD) This section provides a brief description of each component used to provide...
Page 27: Digital Telephone External Ip Adapter
Digital Telephone External IP Adapter The Digital Telephone External IP Adapter connects to the telephone set line cord of the digital telephone with a standard RJ-11 connector. The unit relays voice and signaling information between your digital telephone at a remote location and the RLC installed in the host PBX over the IP network.
Page 28: Configuration - Device And Software
Configuration - device and software To make the Digital Telephone IP Adapter unit operational, some configuration is required. You can use the following tools to configure the Digital Telephone IP Adapter unit: telephone menu You must use the telephone menu to configure the Digital Telephone IP Adapter unit initially.
Page 29: Hardware Description
Hardware description This section describes the LED indicator displays, power supply, cables, connectors, and Internet Access Devices (IAD) for the Digital Telephone IP Adapter units. Digital Telephone IP Adapter unit LED indicators The operational status of the Digital Telephone IP Adapter unit is indicated by LEDs mounted on the following: telephone set footstand for the Digital Telephone Internal IP Adapter front panel of the Digital Telephone External IP Adapter...
Page 30: Digital Telephone Ip Adapter Unit Led Indicator
Digital Telephone IP Adapter description Standard 2.1 Digital Telephone IP Adapter unit LED indicator display diagrams Digital Telephone IP Adapter circuit card Digital Telephone IP Adapter unit Digital Telephone IP Adapter Installation and Administration Guide...
Page 31: Digital Telephone Internal Ip Adapter
Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter provides the connections listed below: a female RJ-45 connector (labeled ETHERNET) for a 10BaseT Ethernet connection to an Internet Access Device a female RJ-11 connector (labeled LINE) for an analog connection to the PSTN This connector is not used for the Digital Telephone Internal IP Adapter circuit card.
Page 32: Universal Power Supply Support - Digital Telephone Internal Ip Adapter
Universal power supply support - Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter requires a 0.5A/24V power supply. To order the power supply from your Nortel distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following illustration, accommodates North American, British (U.K.), and European standards.
Page 33: Universal Power Supply Support - Digital Telephone External Ip Adapter
Universal power supply support - Digital Telephone External IP Adapter The Digital Telephone External IP Adapter requires a 0.5A/24V power supply. To order the power supply from your Nortel distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following illustration, accommodates North American, British (U.K.), and European standards.
Page 34: Internet Access Device Description
Internet Access Device description If you are using a 10BaseT Ethernet LAN at the remote site, you can connect the Digital Telephone IP Adapter unit to any high-speed Internet Access device. The following are some commonly-used devices: ISDN Basic Rate Interface (BRI) router A BRI router is designed to send voice and data traffic across an ISDN line.
Page 35: Connection Options
Connection options Communications between the Digital Telephone IP Adapter unit in your office and the host PBX takes place using 10BaseT Ethernet interface to an Internet Access Device (IAD) on a corporate wide area network (WAN). This section provides a description of this connection. 10BaseT Ethernet interface The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP (VoIP) technology over the IP network to the host PBX.
Page 36: How Digital Telephone Ip Adapter Units Work
How Digital Telephone IP Adapter units work There are two major components to the Digital Telephone IP Adapter units. They are: the Digital Telephone Internal or External IP Adapter unit located at the remote location the RLC located on the host PBX These two components, along with the connection options described on page 35, extend the host PBX services to a remote user.
Page 37: Outgoing Call Process
Outgoing call process To place outgoing calls, users can either pick up the handset on the telephone or press the line key. For a detailed description of the outgoing call process, refer to the sample illustrations beginning on page 38. Incoming call process When someone places a call through the host PBX to a Digital Telephone IP Adapter unit, the RLC connects to the remote unit.
Page 38: Call Scenario 1: Host-Controlled
Call scenario 1: host-controlled—corporate internal call The following diagram shows how a call is routed when placing a host- controlled call over the IP network to the corporate office: Host-controlled call (corporate internal call) Remote site External IP Adapter unit Host location Host Calls work the same in reverse, from the host PBX site to the Digital Telephone...
Page 39 Voice over IP network call The Digital Telephone IP Adapter user lifts the handset (item A). Result: The Digital Telephone IP Adapter user hears a dial tone. This indicates a successful connection to the RLC over the IP network (item B). The Digital Telephone IP Adapter user dials a telephone number, such as the extension number of host station 1.
Page 40: Call Scenario 2: Host-Controlled
Call scenario 2: host-controlled—corporate external call The following diagram shows how a call is routed when placing a host- controlled call to a party outside the organization using a Digital Telephone IP Adapter unit.Calls work the same in reverse, from the host PBX site to the Digital Telephone IP Adapter unit site.
Page 41 Voice over IP network call The Digital Telephone IP Adapter user lifts the handset (item A). Result: The Digital Telephone IP Adapter user hears a dial tone. This indicates a successful connection to the RLC over the IP network and the corporate WAN (item B).
Page 42: System Security
System security There are two levels of security that you can set to control access from Digital Telephone IP Adapter units to the RLC on the host PBX. This section describes these security levels and how you can manage them using Remote Gateway 9100 Series Configuration Manager.
Page 43: Telephones
The digital telephone sets operate properly, but no dial tone is present. To produce dial tone in this situation, configure the port on the RLC as a TAPI port. Digital Telephone IP Adapter Installation and Administration Guide M2616D M3902 M3310 M3903 M3820 M3904 M3905...
Page 44 Notes for M39xx series digital telephone sets: To label the Local Keys on M3902 digital telephone sets, use the options key on the digital telephone set itself. If you downgrade the host PBX to a release prior to X11 release 25.40, you must also downgrade any new or upgraded M39xx digital telephone sets so that the Meridian 1 PBX can support them.
Page 45: M2000 Series (European Models M3310 And M3820) And M39Xx Series Digital Telephone Set Model And Accessory Compatibility
M2000 series (European models M3310 and M3820) and M39xx series digital telephone set model and accessory compatibility The following tables show Digital Telephone IP Adapter compatibility with M2000 series (M3310 and M3820 European models) and M39xx digital telephone set models and accessories:...
Page 46: M39Xx Series Digital Telephone Set Accessory Compatibility
M39xx series digital telephone set accessory compatibility The following table shows Remote Gateway 9150 unit compatibility with M39xx series digital telephone set accessories. M39xx series Digital Telephone Set Accessories and Add-on Modules Headsets External alert & recording interface Key-based expansion module (22-button, up to two for each 3904/05) Display-based expansion module ATA (Analog Terminal Adapter)
Page 47: Supported Telephone Features
Supported telephone features The Digital Telephone IP Adapter units support all features provided by the host PBX for host-controlled calls. The following are some examples: ACD features call forward conference call waiting hold transfer Note: Dial tone for conference and transfer can be very rough. A stutter can be heard during a remote dial tone.
Page 48: Automatic Call Distribution (Acd) Applications
Automatic Call Distribution (ACD) applications The Digital Telephone IP Adapter supports all Nortel Automatic Call Distribution (ACD) applications. If an ACD agent loses communication to the Digital Telephone IP Adapter unit, or the unit goes offline, the agent is placed in Make Set Busy (MSB) mode. This mode logs the agent out of the ACD queue so that calls can be routed to other ACD agents.
Page 49: Communications System And Software Requirements
Communications system and software requirements The following table shows the software versions necessary to run Digital Telephone IP Adapter units on compatible Nortel’s communications systems. Digital Telephone IP Adapter units Communications system Meridian 1 PBX CS 1000 CS 2100 i. Requires Remote Gateway 9100 Series software version 1.5 or higher. Supported Codecs The following tables show the Codecs supported by the Digital Telephone IP Adapter unit, as well as the data stream, and approximate peak bandwidth...
Page 50: Online/Offline Table
Online/Offline Table Configure the Online/Offline table on the RLC to schedule the times that you want to make the host PBX available to the Digital Telephone IP Adapter unit. Note: When the Digital Telephone IP Adapter unit is in offline mode, you cannot use it to place or receive calls.
Page 51: Emergency Service Number
Emergency service number To make an emergency service call, you must use a PSTN telephone. The Digital Telephone IP Adapter unit does not support emergency service calls. ATTENTION! Digital Telephone IP Adapter Installation and Administration Guide You must place emergency service calls on a telephone that is directly connected to a PSTN line.
Page 52: Remote Gateway 9100 Series Configuration Manager
Remote Gateway 9100 Series Configuration Manager After the initial configuration is complete, you can use Remote Gateway 9100 Series Configuration Manager administration software to make configuration changes and administer the Digital Telephone IP Adapter unit. Refer to Chapter 5, “Changing configuration settings using Configuration Manager”. The software is a Windows-based application that is installed on your PC.
Page 53: Power Requirements
Power requirements This section lists characteristics of the recommended power supplies for the Digital Telephone IP Adapter units. Input specifications Input specifications for the Digital Telephone IP Adapter units are as follows: Characteristic voltage frequency current Output specifications Output specifications for the Digital Telephone IP Adapter units are as follows: Characteristic voltage current...
Page 54 Digital Telephone IP Adapter description Standard 2.1 Digital Telephone IP Adapter Installation and Administration Guide...
Page 55: Planning For Installation
C h a p t e r 2 Planning for installation In this chapter Physical environment Administration PC Network considerations Deployment Digital Telephone IP Adapter Installation and Administration Guide...
Page 56: Physical Environment
Physical environment This section provides the space, temperature, cabling, and mounting information you need to know before you install Digital Telephone IP Adapter units. Space Insert the Digital Telephone IP Adapter into the base of a digital telephone set. The dimensions for the circuit card are as follows: 16.5 cm (6.5 inches) wide 8.8 cm (3.5 inches) deep Place the Digital Telephone IP Adapter on a desk, or mount it on the wall.
Page 57 Specification Normal operation Recommended: Temperature (Ambient) Relative humidity Storage Recommended temperature Relative humidity Power consumption Voltage Current Digital Telephone IP Adapter Installation and Administration Guide Minimum Maximum 0°C (32°F) 40°C (104°F) 95% (non- condensing) -40°C (-40°F) 70°C (158°F) 95% RH (non- condensing) 24VDC 0.3A...
Page 58: Mounting Options
Mounting options Place the Digital Telephone External IP Adapter on a desk, or mount the unit on the wall. If mounting on the wall, make sure that the chosen location allows you to easily view the LED indicators on the front panel. ATTENTION! Cables included with the Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter package includes a power cord and...
Page 59: Administration Pc
Administration PC This section describes the way that you can connect an administration terminal to the Digital Telephone IP Adapter unit. It also describes the hardware and software requirements for using the Configuration Manager administration software. Connection options The Digital Telephone IP Adapter system includes the Configuration Manager software that enables you to configure, administer, and upgrade the Digital Telephone IP Adapter unit.
Page 60: Administering Multiple Nodes In The Network
Administering multiple nodes in the network If you are responsible for administering one or more Digital Telephone IP Adapter units and the RLC on the host PBX, you can access them and the RLC from anywhere on the network. Note: You do not have to install separate administration PCs for the RLC and the Digital Telephone IP Adapter unit(s).
Page 61: Optivity Telephony Manager And Configuration Manager
Trivial File Transfer Protocol (TFTP) server A TFTP server is required for performing firmware upgrades and configuration uploads. You can use any TFTP server application. TFTP server applications are available from the Internet. Year 2000 compliance The Digital Telephone IP Adapter unit and Configuration Manager software are Year 2000 compliant.
Page 62: Network Considerations
Network considerations Refer to the Remote Gateway 9100 Series Network Engineering Guidelines (NTP 555-8421-103) for detailed information on planning and preparing your network for the addition of IP Adapter units. The Digital Telephone IP Adapter unit communicates with the host PBX using the IP network. To use the Digital Telephone IP Adapter unit in these networks, you must consider the issues described in this section.
Page 63: Network Diagram
January 2005 Planning for installation Network diagram The following diagram shows the Digital Telephone IP Adapter unit’s position in an IP network. Digital Telephone Internal IP Adapter circuit card Corporate Digital Telephone External IP Adapter unit Digital Telephone IP Adapter Installation and Administration Guide...
Page 64: Deployment
Deployment This section presents the Digital Telephone IP Adapter unit deployment models (options) that are supported by Nortel. Transport media You can only configure the Digital Telephone IP Adapter unit on the RLC to use the IP network. For further details on this configuration, refer to Priority under Remote Port Configuration in the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).
Page 65: Ip Deployment
It is possible, when using a Digital Telephone IP Adapter unit behind a NAT device, that prolonged periods of silence cause the NAT translation table entries to clear and drop the audio path. An example of this is a remote user listening to a conference call with the user’s digital telephone set on mute.
Page 66 The RLC requires an IP address that the Digital Telephone IP Adapter unit can access. Model 2: IP on-demand If your BRI routers incur toll charges, configure an IP on-demand connection. TCP/IP signaling sessions between the RLC and the Digital Telephone IP Adapter unit close when calls end.
Page 67: Installing The Digital Telephone Ip Adapter Unit
C h a p t e r 3 Installing the Digital Telephone IP Adapter unit In this chapter Preparing for installation Installing the Digital Telephone Internal IP Adapter circuit card Installing the Digital Telephone External IP Adapter unit Testing the network connection Digital Telephone IP Adapter Installation and Administration Guide...
Page 68: Preparing For Installation
Preparing for installation This section shows you how to prepare for the installation of the Digital Telephone IP Adapter unit. General Safety The following is a list of general safety measures to be considered when installing the Digital Telephone IP Adapter unit. Do not ignore the warnings, in the guide, about the risks related to installing and handling hardware.
Page 69: Required Hardware And Software Tools
Required hardware and software tools You need the following tools for hardware and software installation: antistatic ESD wrist strap (recommended) Phillips-head screwdriver and two number eight wood screws (if you want to mount the Digital Telephone External IP Adapter on the wall) Remote Gateway 9100 Series Product CD-ROM PC with a CD-ROM drive or an Internet connection for obtaining software, firmware, and documentation updates...
Page 70: Installing The Digital Telephone Internal Ip Adapter Circuit Card
Installing the Digital Telephone Internal IP Adapter circuit card Before you can install the Digital Telephone Internal IP Adapter circuit card, you must first remove the footstand of the digital telephone. For more information about supported telephone footstands, refer to “Required footstand for Digital Telephone Internal IP Adapter units”...
Page 71: Adapter Circuit Card
Unscrew and remove the footstand of the digital telephone. Note: Refer to “A” in the following diagram. Punch out the front panels in the footstand of the telephone to make the connections accessible when you install the Digital Telephone Internal IP Adapter circuit card.
Page 72 Use both hands to push forward until the circuit card snaps into place under the brackets. Note: Two holes on either side of the circuit card are now aligned with the corresponding holes on the footstand. Attach the Digital Telephone Internal IP Adapter circuit card to the footstand with the screws supplied in the Installation Kit.
Page 73: Installing Ferrite Beads
Installing ferrite beads The Digital Telephone Internal IP Adapter circuit card installation kit contains two ferrite beads. Ferrite beads protect the Ethernet and power supply cable from electromagnetic interference (EMI). The two heavy pieces of ferrite come in a plastic-hinged cover that forms a block and has a hole in the middle for the cable to pass through.
Page 74: Adapter Circuit Card
Connecting the Digital Telephone Internal IP Adapter circuit card Ensure that you have obtained the following telephone and Ethernet cables for your network: Ethernet cable If you are connecting the Digital Telephone Internal IP Adapter circuit card to a hub, you need a standard CAT5 unshielded twisted-pair (UTP) straight- through Ethernet cable.
Page 75: Adapter Circuit Card
Complete the following procedure: If you want to route calls over the IP network or administer the Digital Telephone Internal IP Adapter circuit card with Configuration Manager, connect the circuit card to the Ethernet network by making the following connections: a.
Page 76: Installing The Digital Telephone External Ip Adapter Unit
Installing the Digital Telephone External IP Adapter unit You can install the Digital Telephone External IP Adapter unit on a desk or on the wall. The unit has the following dimensions: 18.2 cm (7.2 inches) wide 9.9 cm (3.9 inches) deep 2.544 cm (1 inch) high Note: If you want to mount the Digital Telephone External IP Adapter unit on the wall, you must provide your own mounting hardware.
Page 77 Ensure that your chosen location meets the following criteria: The LED indicators on the front panel must be easily viewed. There must be enough space to accommodate the cables when they are connected to the Digital Telephone External IP Adapter unit. Refer to the following diagram.
Page 78 Complete the following procedure: Choose the location on the wall where you want to mount the Digital Telephone External IP Adapter unit. Use the pre-drilled screw slots on the bottom of the Digital Telephone External IP Adapter unit as a guide to measure and mark the location on the wall for each mounting screw.
Page 79: Installing The Digital Telephone External Ip Adapter Unit
Connecting the Digital Telephone External IP Adapter unit Obtain the following cables for your network. These cables are not supplied. Ethernet cable If you are connecting the Digital Telephone External IP Adapter unit to a hub, you need a standard CAT5 unshielded twisted-pair (UTP), straight- through Ethernet cable.
Page 80: Connecting The Digital Telephone External Ip Adapter Unit To
Connecting the Digital Telephone External IP Adapter unit to the network To connect the Digital Telephone External IP Adapter unit to the network: WARNING Risk of equipment damage To prevent damage to the Digital Telephone External IP Adapter unit, ensure that the power source to the unit is turned off until you complete all connections.
Page 81: Powering Up The Digital Telephone External Ip Adapter Unit
Powering up the Digital Telephone External IP Adapter unit As soon as you connect the Digital Telephone External IP Adapter unit to the power source, the unit begins to power up. During power-up, the Digital Telephone External IP Adapter unit performs a self-test.
Page 82: Testing The Network Connection
Testing the network connection After you have installed the hardware and performed initial configuration, use the following methods to test the network connectivity: Perform a PING test.To perform this test, the following must be true: — You must be physically connected to the network. —...
Page 83: Configuring The Ip Adapter Unit Using The Telephone Menu
C h a p t e r 4 Configuring the IP Adapter unit using the telephone menu In this chapter Before you begin Running the telephone menu script Digital Telephone IP Adapter Installation and Administration Guide...
Page 84: Before You Begin
Before you begin To complete initial configuration of the Digital Telephone IP Adapter unit, you must use the telephone menu. After initial configuration, you can use Configuration Manager for changes, administration, and firmware upgrades. For a more detailed description of Configuration Manager, refer to the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).
Page 85: Accessing The Telephone Menu
Accessing the telephone menu You can access the telephone menu by quickly pressing the Release key four times within a three second time span. Refer to “Running the telephone menu script” on page 87. Telephone menu key function Key name DIGIT ALPHA RELEASE...
Page 86: Exiting The System Using The Release Key
Exiting the system using the Release key To exit the system at any time using the release key: Press the Release key to move up in the menu one level at a time until you reach the top level. Note: The Confirm Exit? message indicates that you have reached the top level of the menu.
Page 87: Running The Telephone Menu Script
Running the telephone menu script After installing and powering up the Digital Telephone IP Adapter unit: Press the release key four times within three seconds to access the telephone menu. Result: The telephone display prompts you for a user name, similar to the following: Enter User Name Press the Rls key to exit.
Page 88 Enter the digits 48378123 (GUEST123), the default password, or the current password, if you have customized the password, and then press the Hold key. Result: The telephone display asks if you want to display local IP parameters: Display Local IP? [1-Yes 2-No] IF you want to display read-only...
Page 89 The telephone display asks if you want to restore default values, similar to the following: Restore Default Values? [1-Yes 2-No] IF you want to retain current configuration settings for this Digital Telephone IP Adapter unit, revert Digital Telephone IP Adapter unit configuration settings to their factory-set default...
Page 90 The telephone display asks if you want to modify the unit ID of the Digital Telephone IP Adapter unit, similar to the following: Modify Unit ID? [1-Yes 2-No] IF you want to modify the Unit ID of the Digital Telephone IP Adapter unit, retain current Unit ID of the Digital...
Page 91 IF you want to modify the Digital Telephone IP Adapter unit’s current time offset between the host site and the remote site, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display prompts you to indicate if the time at the remote site is later or earlier than the time at the host site, similar to the...
Page 92 IF you want to retain the current time offset between the PBX at the host site and the Digital Telephone IP Adapter unit at the remote site, The telephone display asks if you want to modify the emergency code, similar to the following: Modify Emergency Code? [1-Yes 2-No] This step does not apply to Digital Telephone IP Adapter units.
Page 93 The telephone display asks if you want to modify the SPRE code that you must dial to go online manually, similar to the following: Modify Online SPRE? [1-Yes 2-No] IF you want to modify the number that you must dial to go online with the Digital Telephone IP Adapter unit in...
Page 94 The telephone display asks if you want to modify the SPRE code that you must dial to go offline manually, similar to the following: Modify Offline SPRE? [1-Yes 2-No] IF you want to modify the number that you must dial to go offline with the Digital Telephone IP Adapter unit in...
Page 95 The telephone display asks if you want to modify the SPRE code that you must dial to register for, or begin a work session, the registration SPRE code, similar to the following: Modify Reg. SPRE? [1-Yes 2-No] IF you want to modify the number that you must dial to begin...
Page 96 The telephone display asks if you want to modify the SPRE code that you must dial to deregister from, or end a work session, the Deregistration SPRE code, similar to the following: Modify Dereg. SPRE? [1-Yes 2-No] IF you want to modify the number that you must dial to end a...
Page 97 The telephone display asks if you want to modify the IP parameters, similar to the following: Modify IP Parameters? [1-Yes 2-No] IF you want to retain the current IP parameters configured for this Digital Telephone IP Adapter unit, modify the IP parameters configured for this Digital Telephone...
Page 98 IF you want to manually enter static IP information for this Digital Telephone IP Adapter unit, Note: Assigning static IP addressing to a Digital Telephone IP Adapter unit allows you to use the address information to identify the unit on the IP network.
Page 99 IF you want to manually enter static IP information for this Digital Telephone IP Adapter unit, (continued) enable prioritizing of voice packets in the IP header (DiffServ), Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 7 Press 2 and proceed to Enable DiffServ? [1-Yes 2-No], below, to leave the Digital Telephone IP Adapter unit’s IP gateway as it is.Press 1 to modify the Digital Telephone IP Adapter unit’s...
Page 100 IF you want to not enable prioritizing of voice packets in the IP header, enable prioritizing of voice packets in the IEEE Media Access Control layer (802.1Q), THEN do the following: 1 Press 2. 2 Press the Hold key. Result: The telephone display asks if you want to enable 802.1Q Mapping, similar to the following: Enable 802.1Q Mapping? [1-Yes 2-No]...
Page 101 IF you want to enable prioritizing of voice packets in the IEEE Media Access Control layer (802.1Q), (continued) not enable prioritizing of voice packets in the IEEE Media Access Control layer, The telephone display asks if you want to modify RLC Parameters, similar to the following: Modify RLC Parameters? [1-Yes 2-No]...
Page 102 IF you want to modify the current RLC settings, allow unrestricted access to the Digital Telephone IP Adapter unit and the RLC, THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display prompts you to enter the RLC port number that you want to process this Digital Telephone IP Adapter unit’s traffic.
Page 103 IF you want to restrict access to the Digital Telephone IP Adapter unit according to a ten digit security code maintained by the security ID of the qualified callers, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 2 to select Provisioned Security.
Page 104 IF you want to enable IP connection to the RLC from this Digital Telephone IP Adapter unit, disable IP connection to the RLC from this Digital Telephone IP Adapter unit, The telephone display asks if you want to modify the local calling settings on this Digital Telephone IP Adapter unit, similar to the following: Modify Local Calling? [1-Yes 2-No]...
Page 105 The telephone display asks if you want to modify the current analog localization setting for this Digital Telephone IP Adapter unit, similar to the following: Modify Localization? [1-Yes 2-No] This step does not apply to Digital Telephone IP Adapter units. Press 2 and continue to step 16.
Page 106 Note: The telephone display repeats this question until it receives an affirmative answer with the following set types: M2008, M2216, M2616, M2616CT, M3310, M3820, M3902, M3903, M3904, M3905, or OTHER. Choose OTHER if you are using a Nortel digital telephone set with a display that is not included in the preceding list.
Page 107 IF you want to modify the current telephone set type configuration for this Digital Telephone IP Adapter unit, (continued) not modify the current telephone set type configuration for this Digital Telephone IP Adapter unit, The telephone display asks if you want to save the configuration you have just entered, similar to the following: Save Configuration? [1-Yes 2-No]...
Page 108 IF you want to retain your most recent configuration changes, revert to the previous configuration settings, keep your most recent configuration changes as system settings, Note: Do not interrupt the power to the Digital Telephone IP Adapter unit during the save process. The telephone display asks if you want to reboot the Digital Telephone IP Adapter unit, similar to the following: Reboot Unit?
Page 109 IF you want to reboot the Digital Telephone IP Adapter unit, restart the Digital Telephone IP Adapter unit, abort your instruction to restart the Digital Telephone IP Adapter unit, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 1.
Page 110 IF you want to confirm your instruction to restart the Digital Telephone IP Adapter unit, shut down the Digital Telephone IP Adapter unit, thereby disabling all functionality on the unit, THEN do the following: 3 Press 1 to restart the Digital Telephone IP Adapter unit.
Page 111 IF you want to abort your instruction to shut down the Digital Telephone IP Adapter unit, confirm your instruction to shut down the Digital Telephone IP Adapter unit, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 2.
Page 112 Configuring the IP Adapter unit using the telephone menu Standard 2.1 Digital Telephone IP Adapter Installation and Administration Guide...
Page 113: Changing Configuration Settings Using
C h a p t e r 5 Changing configuration settings using Configuration Manager In this chapter Before you begin Digital Telephone IP Adapter unit system configuration IP configuration RLC connection configuration Auto upgrade configuration Syslog configuration Digital Telephone IP Adapter Installation and Administration Guide...
Page 114: Before You Begin
Before you begin This section describes the configuration settings that apply to Digital Telephone IP Adapter units. If you need remote serial access to Configuration Manager, use a remote management software application. Note: Nortel recommends that you use the telephone set menu to perform the initial configuration for the Digital Telephone IP Adapter unit.
Page 115: Digital Telephone Ip Adapter Unit System Configuration
Digital Telephone IP Adapter unit system configuration This section describes the settings that apply to the Digital Telephone IP Adapter unit system. Note: The Digital Telephone IP Adapter unit configuration uses the same configuration property sheets in Configuration Manager as the Remote Gateway 911x unit.
Page 116: Emergency Service Programmability
Emergency service programmability There can be multiple emergency services at any one Digital Telephone IP Adapter unit location, such as police, fire, and poison control. Click on the Emergency Feature button to configure as many up to three different emergency activation codes for one Digital Telephone IP Adapter unit. The particular emergency activation code dialed by the user determines the digits sent to the host PBX and the telephone number sent to the Central Office (CO).
Page 117 Click on the Send button to update the Digital Telephone IP Adapter unit with the new information. IF you are logged on to the Digital Telephone IP Adapter unit, not logged on to the Digital Telephone IP Adapter unit, Note: When you change System Configuration parameters and Save to Flash, calls can be dropped.
Page 118: Field Description
911x System Configuration field descriptions Field Unit ID Node Name DSP Gain Time Offset Emergency Feature Description Enter a unique number from 1 through 20 to identify the Digital Telephone IP Adapter unit that you are configuring and differentiate it between the RLC, Remote Gateway 9150 unit, and all other remote units connected to the same RLC.
Page 119 Field Enable PBX Alarms SPRE Codes: Online SPRE Codes: Offline SPRE Codes: Registration Digital Telephone IP Adapter Installation and Administration Guide Description Click on the Enable PBX Alarms checkbox if you want the Digital Telephone IP Adapter unit to notify the host PBX to produce alarms and alerts.
Page 120 Telephone IP Adapter unit attaches to, using the drop down list box. Valid options are M2008, M2216, M2616, M2616CT, M3310, M3820, M3902, M3903, M3904, M3905, and OTHER. The default is M2616. This setting does not apply to Digital Telephone IP Adapters.
Page 121 Field Addon Module Type Digital Telephone IP Adapter Installation and Administration Guide Description Select the type of addon module attached to the Digital Telephone IP Adapter unit’s telephone, if the telephone is an M3904 or M3905 telephone. Valid options are DBA, KBA, and Not Configured. The default is Not Configured.
Page 122: Ip Configuration
IP configuration This section explains how to change the IP address, subnet mask, and default gateway for the Digital Telephone IP Adapter unit. → Getting there 911x IP Configuration property sheet → Configuration Manager Digital Telephone IP Adapter Installation and Administration Guide IP Configuration...
Page 123: Configuring Ip Information
Configuring IP information To change the IP information: Complete the fields of the IP Configuration property sheet as described in “IP Configuration field descriptions” on page 125. Click on the OK button to save the information in the temporary work file. Click on the Send button to update the Digital Telephone IP Adapter unit with the new information.
Page 124 Restart the Digital Telephone IP Adapter unit. Notes: a. To restart a Digital Telephone IP Adapter unit, use the procedure found under “Restarting the system” on page 204. b. When you change IP configuration parameters and Save to Flash, calls can be dropped.
Page 125: Ip Configuration Field Descriptions
IP Configuration field descriptions Field Automatic DHCP Configuration Address Information—IP Address, IP Network Mask, IP Gateway IP Address IP Network Mask Digital Telephone IP Adapter Installation and Administration Guide Description Click on the Obtain IP Address from Server option button to allow the Digital Telephone IP Adapter unit to use an IP address dynamically assigned by a DHCP server on the IP network.
Page 126 Field IP Gateway DiffServ CodePoint Description Enter the IP address of the IP gateway serving the Digital Telephone IP Adapter unit. A gateway is a device that functions as a node on two networks, forwarding packets from one network to addresses on the other networks.
Page 127 Field DiffServ CodePoint: Value Digital Telephone IP Adapter Installation and Administration Guide Description Select the DiffServ CodePoint value from the drop down box. Valid options and their value (in hexadecimal) are: CS7 (Precedence 7 - Network Control) - 0x38 CS6 (Precedence 6 - Inter-network Control) - 0x30 EF (Expedited Forwarding) - 0x2E AF41 (Assured Forwarding Class 4, Delay =...
Page 128 Field 802.1Q Mapping 802.1Q Mapping: VLAN ID 802.1Q Mapping: Priority Description This setting inserts an additional tag at the Media Access Control (MAC) layer of IEEE 802.3 and therefore ends at the first router. Refer to RFC 2474. Click on the Enable option button if you want to allow prioritization of voice packets sent from this Digital Telephone IP Adapter unit over LAN portions of the network.
Page 129: Rlc Connection Configuration
RLC connection configuration This section shows you how to change the RLC connection information needed by the Digital Telephone IP Adapter unit to establish connections with the RLC on the host PBX. → Getting there 911x RLC Connection Configuration property sheet Digital Telephone IP Adapter Installation and Administration Guide →...
Page 130: Configuring The Rlc Connection Information
Configuring the RLC connection information To change the RLC connection information: Complete the fields of the RLC Connection property sheet as described in “RLC connection configuration” on page 129. Click on the OK button to save the information in the temporary work file. Click on the Send button to update the Digital Telephone IP Adapter unit with the new information.
Page 131: Rlc Connection Configuration Field Descriptions
RLC Connection configuration field descriptions Field Unit ID RLC Port Number IP Connection IP Connection: IP Address IP Connection: IP Signaling PSTN Connection PSTN Connection: PSTN Number to Connect to Digital Telephone IP Adapter Installation and Administration Guide Description The RLC’s non-configurable unit ID of 254. Enter the RLC voice port number designated for the Digital Telephone IP Adapter unit on the RLC Remote connection configuration property sheet.
Page 132 Field Security Level Security Id: Outbound Security ID Security Id: Inbound Security ID iDVR Feature Keys Description Select No Security from the drop down list box if you do not want the RLC to perform a security check. Select Provision ID from the drop down list box to require the RLC to perform a security check every time a user tries to log on to a remote unit.
Page 133: Auto Upgrade Configuration
Auto upgrade configuration Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units. → Getting there Auto Upgrade Configuration property sheet Digital Telephone IP Adapter Installation and Administration Guide →...
Page 134: Configuring Automatic Upgrade
Configuring automatic upgrade To configure automatic upgrade of your Digital Telephone IP Adapter unit, complete the following steps: Access the Auto Upgrade Configuration property sheet. Complete the fields as described in “Auto Upgrade Configuration field descriptions” on page 135. Click on the OK button. Result: Configuration Manager writes the changes to a temporary file on the administration PC.
Page 135 Auto Upgrade Configuration field descriptions Field Status TFTP Server: IP Address Start Auto Upgrade Frequency Time Digital Telephone IP Adapter Installation and Administration Guide Description Click on the Enable option button if you want to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units.
Page 136 Field Date Description Select the date when you want the auto upgrade process to be performed (if you selected “Once a Month” in the Frequency field). Digital Telephone IP Adapter Installation and Administration Guide...
Page 137: Syslog Configuration
Syslog configuration Use the Syslog Configuration property sheet to enable syslog functionality and configure up to three syslog server IP addresses for logging all events (display logs) to the syslog server(s) you configure. This feature allows event logs (display logs) to be retained if you reboot or restart the Remote Gateway 9100 Series unit.
Page 138: Configuring Syslog Functionality
Configuring syslog functionality To configure syslog functionality on your RLC, complete the following steps: Access the Syslog Configuration property sheet. Complete the fields as described in “Syslog Configuration field descriptions” on page 139. Click on the OK button. Result: Configuration Manager writes the changes to a temporary file on the administration PC.
Page 139 Syslog Configuration field descriptions Field Status IP Address Delete Facility Indicator Digital Telephone IP Adapter Installation and Administration Guide Description Click on the Enable option button if you want to enable the syslog functionality. Click on the Disable option button if you do not want to enable the syslog functionality.
Page 140 Changing configuration settings using Configuration Manager Standard 2.1 Digital Telephone IP Adapter Installation and Administration Guide...
Page 141: Using The Digital Telephone
C h a p t e r 6 Using the digital telephone In this chapter Modes of operation Placing and receiving calls Indicator updates Display messages Telephone features operation Going online and offline Digital Telephone IP Adapter Installation and Administration Guide...
Page 142: Modes Of Operation
Modes of operation Digital telephones at your Digital Telephone IP Adapter unit site can operate in the following modes: host-controlled online to host PBX offline from host PBX Host-controlled modes Host-controlled mode means that the host PBX controls the following: some display messages that display on your telephone indicator updates such as the message waiting indicator calls that you receive from or place to someone at the host PBX site...
Page 143: What Controls The Online And Offline Modes
What controls the online and offline modes The online and offline modes can be controlled by one or both of the following: online/offline schedule configured for your site on the RLC at the host PBX special prefix (SPRE) codes configured on the Digital Telephone IP Adapter unit at your site For more information, refer to “SPRE Codes: Online”...
Page 144: Placing And Receiving Calls
Placing and receiving calls Place outgoing calls by pressing the calling key to receive an outgoing line. Receiving incoming calls A Digital Telephone IP Adapter unit receives host-controlled incoming calls over the IP network. Methods for placing outgoing calls You can place an outbound call from a Digital Telephone IP Adapter unit station in one of the following ways: method 1: Lift the telephone handset.
Page 145: Calling Another Station At Your Site-Host-Controlled Mode
DSP limit indicates that there were not enough available DSP resources in the system to complete the requested task. Dial the number of the party you want to call. Result: The host PBX receives and processes the dialed digits, and rings the called party.
Page 146: Indicator Updates
Indicator updates Digital telephone indicators reflect the current status of the telephone. For example, they identify when calls are waiting, active, on hold, or (if your office has voice mail) that messages are waiting. The host PBX updates indicators when a connection between the host PBX and Digital Telephone IP Adapter unit is active.
Page 147: Display Messages
Display messages This section describes the messages that can display on your digital telephone set. Message descriptions Message Going Offline in 30 Secs Going Offline in 20 Secs Going Offline in 10 Secs Hostless Mode Logged In Digital Telephone IP Adapter Installation and Administration Guide Description This message warns you that all digital telephones at this site are about to go offline in the number of...
Page 148 Message Offline Mode Online Mode Port Already in Port Not Logged Release and Try Again Bandwidth Limit Description This means you cannot place calls through the host PBX. Notes: If you need to place a call through the host PBX while in offline mode, enter the online SPRE code.
Page 149 Message DSP Limit Digital Telephone IP Adapter Installation and Administration Guide Description There were not enough DSP resources to complete the requested action. Try again at a later time.
Page 150: Telephone Features Operation
Telephone features operation This section describes how to use the following digital telephone features in host-controlled modes: call forward call transfer call waiting Emergency service calls Do not place an emergency service call, for instance a call for police, fire department, or ambulance help, using a telephone connected to a Digital Telephone IP Adapter unit.
Page 151: Call Transfer
How Call Waiting works in host-controlled mode If you are busy with a host-controlled call, incoming calls are handled as follows: An incoming host-controlled call is directed to the call waiting key by the host PBX. An incoming locally controlled call flashes the local calling key indicator and sounds the alert tone.
Page 152: Going Online And Offline
Going online and offline Your Digital Telephone IP Adapter unit site can operate in either online mode or offline mode. This is controlled by one or both of the following: SPRE codes to manually toggle between online and offline modes. An online/offline schedule on the host PBX to automatically toggle your site between online and offline modes.
Page 153: Overriding An Automatic Offline Event From The Host Pbx
Overriding an automatic offline event from the host PBX If the host PBX attempts to process an offline event while you are on a host- controlled call, you are alerted by both an audible alert and a display message indicating that you are about to go offline in 30, 20, or 10 seconds. If you ignore this warning, your call disconnects.
Page 154 Using the digital telephone Standard 2.1 Digital Telephone IP Adapter Installation and Administration Guide...
Page 155: Administration
C h a p t e r 7 Administration In this chapter Changing the administration password Creating a backup configuration file Restoring the configuration Display logs Statistics screens Verifying the firmware and software version Obtaining the latest upgrade file Extracting upgrade files from the download file Performing a firmware upgrade Restarting the system Performing a software upgrade...
Page 156: Changing The Administration Password
Changing the administration password Two layers of password security protect the Digital Telephone IP Adapter unit’s configuration. If you want to secure the Digital Telephone IP Adapter unit’s configuration, then change the following items: Configuration Manager password This password prevents unauthorized users from performing offline configuration changes.
Page 157: Changing The Configuration Manager Password
Changing the Configuration Manager password To change the Configuration Manager password: From the Menu Bar, choose Connect Result: The Change Password -Local dialog displays, similar to the following: Complete the fields in the Change Password - Local dialog box. Click on the OK button. Digital Telephone IP Adapter Installation and Administration Guide →...
Page 158: Changing The Digital Telephone Ip Adapter Unit's Password
Changing the Digital Telephone IP Adapter unit’s password To change the Digital Telephone IP Adapter unit’s password: ATTENTION From the Menu Bar, choose Connect Result: The Change Password - Node dialog box displays, similar to the following: Complete the fields in the Change Password - Node dialog box. Click on the OK button.
Page 159: Creating A Backup Configuration File
Creating a backup configuration file Create a backup copy of the Digital Telephone IP Adapter unit’s configuration by downloading the configuration Flash memory to a text file on your administration PC. Nortel recommends that you create a backup of your configuration file whenever you make configuration changes or after you perform a firmware upgrade.
Page 160: Creating The Backup File
Creating the backup file To create the backup file: From the Menu Bar, choose Upload/Download Result: The Download Configuration dialog box displays, similar to the following: Choose the mode you want to use for the file transfer according to the following table: IF you wish to save the configuration file to...
Page 161 Click on the Browse button and navigate to the folder where you want to keep the configuration text file. Enter a name for the file in the File name field. Note: This configuration file becomes your backup file, so ensure the file name is meaningful.
Page 162: Restoring The Configuration
Restoring the configuration Restore the Digital Telephone IP Adapter unit’s configuration in Flash memory by uploading a configuration text file from your administration PC. Perform the upload over the IP network using the TFTP protocol. You must have a TFTP server application running on your administration PC. The TFTP server’s base directory must point to the directory that contains the configuration file you want to upload.
Page 163: Uploading A Configuration File Over The Ip Network
Uploading a configuration file over the IP network To upload a configuration file over the IP network: Navigate to the location of the configuration file. From the Menu Bar, choose Result: The Upload Configuration dialog box displays, similar to the following:.
Page 164 Click on the Browse button. Result: The Open dialog box displays, similar to the following: Ensure the Files of type list drop down box shows Text File (*.TXT) Navigate to the folder containing the configuration file. Select the file, then click on the Open button. Result: The Upload Configuration dialog box displays with the file you selected shown in the File Name field.
Page 165 Click on the Upload button. Result: The middle of the Upload Configuration dialog box displays status messages relating to the upload. The following is an example. Digital Telephone IP Adapter Installation and Administration Guide CAUTION Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload.
Page 166 IF the upload is successful, fails, Note: Do not ignore error messages in Save to Flash process. If Save to Flash fails, retry uploading and saving to Flash. If the problem persists, check the file being uploaded and report the problem to Nortel. From the Upload Configuration dialog box, click on the Save to Flash button.
Page 167: Display Logs
Display logs The Digital Telephone IP Adapter unit keeps track of system performance through the maintenance of display logs. Each line, or display log, represents a separate action completed by the unit. Use the display logs when troubleshooting system problems. Click on the Save Report button if you need to print the display logs to a text file.
Page 168: Printing The Display Logs To A File
Printing the display logs to a file If you request technical support, your support representative can ask you to provide a copy of the display logs. To recreate the log in a file on your administration PC, use the following procedure: After listing the display logs using the procedure explained under “Viewing display logs”...
Page 169: Changing The Number Of Display Logs Retained By The Digital Telephone Ip Adapter Unit
Changing the number of display logs retained by the Digital Telephone IP Adapter unit A Digital Telephone IP Adapter unit retains a maximum of 1000 display logs, each requiring one line of text. When the unit’s display logs reach 1000 lines, new display logs overwrite existing display logs on a first in, first out basis.
Page 170: Clear Logs
Clear logs The Digital Telephone IP Adapter unit allows you to delete unneeded information by clearing the display logs. To discard or clear display logs that are no longer useful: From the Menu Bar, choose Alarms/Stats/Logs Result: The Clear Logs dialog box displays, similar to the following: IF you select Yes, THEN...
Page 171: Statistics Screens
Statistics screens All statistics screens provided by the Alarms/Stats/Logs menu, function primarily to help you obtain information to provide to technical support personnel, upon request. → Getting there 911x Bandwidth Connection Statistics Bandwidth Connection Statistics, similar to the following, allow you to see the amount of bandwidth that the logged-on Digital Telephone IP Adapter unit has available to it.
Page 172 To display the Bandwidth Connection Statistics screen, refer to “Displaying the Bandwidth Connection Statistics screen”, as follows. To obtain the definitions for the statistics presented on the Bandwidth Connection Statistics screen, refer to “Bandwidth Connection Statistics field descriptions” on page 173. Displaying the Bandwidth Connection Statistics screen Choose Alarms/Stats/Logs display the Bandwidth Connection Statistics screen.
Page 173 Bandwidth Connection Statistics field descriptions The following table describes the statistics on the Bandwidth Connection Statistics screen: Statistic Remote Unit Number Signaling Status No of Voice Calls on No of Voice Calls on PSTN Used IP BW Used Trunk BW Total Up Trunk BW IP QoS Status Digital Telephone IP Adapter Installation and Administration Guide...
Page 174: Caller Information Statistics
Caller Information Statistics Caller Information (Info) Statistics, similar to the following, allow you to see the type of call being made. Use the Caller Information Statistics to help you determine if the bandwidth used by the logged-on Digital Telephone IP Adapter unit.
Page 175 Displaying the Caller Info Statistics screen Choose Alarms/Stats/Logs the Caller Info Statistics screen. Result: Configuration Manager gathers the statistics from the Digital Telephone IP Adapter unit and displays the Caller Info Statistics screen, similar to the example on page 174: IF you want to update the statistics with the latest information,...
Page 176 Caller Info Statistics field descriptions The following table describes the statistics on the Caller Info Statistics screen: Statistic Connection ID Remote ID Current Media Type Priority Call BW Start Time Transitions to PSTN Transitions to IP Last Transition to PSTN Last Transition to IP Description Identifies the sequential number of the call processed...
Page 177: Digital Signal Processor (Dsp) Statistics
Digital Signal Processor (DSP) Statistics Digital Signal Processor (DSP) Statistics, similar to the following, show information about the DSP devices on the logged-in Digital Telephone IP Adapter unit. Use this screen to determine the type of DSP on the unit and the functionality and performance of that DSP.
Page 178 Displaying the DSP Statistics screen Choose Alarms/Stats/Logs DSP Statistics screen. Result: Configuration Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the DSP Statistics screen, similar to the example on page 177. IF you want to update the statistics with the latest information, create a text file containing these statistics,...
Page 179 DSP Statistics field descriptions The following table describes the statistics on the DSP Statistics screen: Statistic Single Digit Device Module Number Device Number In Service Total MIPS Available Mips Total Channels Total Voice Channels Available Voice Channels Total Modem Channels Digital Telephone IP Adapter Installation and Administration Guide Description Identifies an internal sequence number for indexing...
Page 180 Statistic Available Modem Channels Total Flex Channels Available Flex Channels Total Tones Channels Total Reserved Channels Name Description Identifies the number of unused channels on this DSP that can transmit modem calls. Identifies the number of channels on this DSP that can provide multiple functionalities.
Page 181: Ethernet Interface Statistics
Ethernet Interface Statistics Ethernet Interface Statistics, similar to the following, list information about the connection between the IP network and the Digital Telephone IP Adapter unit that is achieved over the unit’s Ethernet interface. To display the Ethernet Interface Statistics screen, refer to “Displaying the Ethernet Interface Statistics screen”...
Page 182 Displaying the Ethernet Interface Statistics screen Choose Alarms/Stats/Logs display the Ethernet Interface Statistics screen. Result: Configuration Manager gathers statistics from the Digital Telephone IP unit Adapter and displays the Ethernet Interface Statistics screen, similar to the example on page 181. IF you want to update the statistics with the latest information,...
Page 183 Ethernet Interface Statistics field descriptions The following table describes the statistics on the Ethernet Interface Statistics screen: Statistic Channel LAN Drv Admin Oper IfcType IfcNo MTUlen Speed Rx - Octet UPkts Digital Telephone IP Adapter Installation and Administration Guide Description Identifies the Ethernet device that the statistics on that line apply to.
Page 184 Statistic MPkts Disc Tx - Octet UPkts MPkts Disc Description Identifies the number of multicast packets received. These packets can be broadcast MAC addresses for protocols such as ARP, as well as multicast packets for group-oriented transmissions such as IP Multicast. This statistic describes the period of time since the statistics were last reset.
Page 185 Statistic QLen Collisions Digital Telephone IP Adapter Installation and Administration Guide Description Identifies the number of bytes currently in the interface's outbound queue. Identifies the number of collisions that have occurred on the Ethernet interface while attempting to transmit packets since the statistics were last reset. Note: The Collisions statistic is only applicable in half-duplex mode.
Page 186: Network Statistics
Network Statistics Network Statistics allow you to see the performance of the Digital Telephone IP Adapter unit in terms of the transmission and reception of frames and packets during the last 24 hours. Use this log to identify periods when other network activity can adversely affect Remote Gateway 9100 Series system performance.
Page 187 Displaying the Network Statistics screen Choose Alarms/Stats/Logs the Network Statistics screen. Result: Configuration Manager gathers statistics from the Digital Telephone IP unit Adapter and displays the Network Statistics screen, similar to the example on page 186. IF you want to update the statistics with the latest information, create a text file containing these...
Page 188 Network Statistics field descriptions The following table describes the information on the Network Statistics screen: Note: A decoder packet is a nominal DSP voice packet. The size of a decoder packet varies according to the compression algorithm used. Decoder packets can be added to a superpacket before the DSP forwards the superpacket to the host.
Page 189 Statistic Rx Dropped %Error EthTx Mcast EthTX Ucast EthTx Disc Digital Telephone IP Adapter Installation and Administration Guide Description Identifies the number of superpackets that were received out of sequence during the given hour. This can result from one or more superpacket's being lost or delivered out of order and, thus, discarded.
Page 190 Statistic EthTx Err EthRx Mcast EthRx UCast EthRx Disc EthRx Err Collisions Description Identifies the number of packets that could not be transmitted because of errors within the packets. Identifies the number of multicast packets that were received during the given hour. This is inclusive of packets with broadcast MAC addresses for protocols such as ARP, and multicast packets for group-oriented transmissions, such as IP Multicast.
Page 191: Verifying The Firmware And Software Version
Verifying the firmware and software version This section describes how to determine the version of firmware and software currently installed. Before you perform a firmware or software upgrade, determine what version is currently installed. This ensures that you do not replace the installed firmware or software with an older version.
Page 192: Verifying The Firmware Version
Verifying the firmware version To verify the firmware version on your Digital Telephone IP Adapter unit: From the Menu Bar, choose System Information The System Configuration Details dialog box displays, similar to the following: Review the Unit Version box. This identifies the version of firmware installed on the unit.
Page 193: Obtaining The Latest Upgrade File
Obtaining the latest upgrade file If you need to upgrade the firmware or software, you can obtain the latest upgrade files by clicking on the Software Downloads link at the following website: www.nortel.com Nortel provides upgrade files in self-extracting executable files. You must extract the upgrade files before you can perform the upgrade.
Page 194: Extracting Upgrade Files From The Download File
Extracting upgrade files from the download file Before you perform an upgrade, ensure you have obtained the latest upgrade files from your Nortel distributor. The upgrade files are enclosed in self- extracting executable files. You must extract the upgrade files before you can perform the upgrade.
Page 195 Click on the Unzip button. Result: The file extraction begins. A status bar shows the extraction progress. When completed, an “unzipped successfully” message displays, similar to the following: Click on the OK button. Result: The WinZip Self-Extractor dialog box reappears. Click on the Close button.
Page 196: Performing A Firmware Upgrade
Performing a firmware upgrade This section describes how to perform a firmware upgrade on your Digital Telephone IP Adapter unit. You perform the upgrade over the IP network using the TFTP protocol. You can perform the Digital Telephone IP Adapter upgrade manually or configure the Digital Telephone IP Adapter unit to perform an automatic or scheduled firmware upgrade.
Page 197: When To Perform A Firmware Upgrade
When to perform a firmware upgrade Perform a firmware upgrade if you have determined that you are using out-of- date firmware. For instructions on determining if you need to perform an upgrade, refer to “Verifying the firmware and software version” on page 191. ATTENTION! About firmware upgrades and configuration files Each time you perform a firmware upgrade, the configuration database is also...
Page 198: Upgrading The Digital Telephone Ip Adapter Unit Firmware
Upgrading the Digital Telephone IP Adapter unit firmware To upgrade the Digital Telephone IP Adapter unit firmware: From the Menu Bar, choose Upload/Download Result: The Software Upload dialog box displays, similar to the following: Note: In the Module section, the Application option button is the default selection.
Page 199 Click on the Browse button. Result: The Open dialog box displays, similar to the following: Ensure the Files of type drop down box shows Upgrade Files (*.UPG). Navigate to the folder where the firmware file is located. Select the file, and then click on the Open button. Example: For Digital Telephone IP Adapter unit firmware, select IPAdapter.upg, and click on the Open button.
Page 200: Automatic Or Scheduled Firmware Upgrade
Automatic or scheduled firmware upgrade When you configure the Digital Telephone IP Adapter unit to perform an automatic or scheduled firmware upgrade using the Auto Upgrade Configuration property sheet, the Digital Telephone IP Adapter unit queries the predefined TFTP server and upgrades the firmware automatically. Refer to “Auto upgrade configuration”...
Page 201: Self-Contained Firmware Upgrade
Self-contained firmware upgrade A self-contained firmware upgrade executable file is also available. To perform this form of upgrade, both the administration PC and the Digital Telephone IP Adapter unit must be connected using a 10BaseT Ethernet connection.The self-contained firmware upgrade executable file can run on a Windows 98, NT Workstation 4.0, Millennium Edition (ME), 2000 Professional, or XP (Professional and Home Edition) operating system.
Page 202 Once the unzip process is complete, the Welcome dialog box displays, similar to the following: Click on the Next button. Result: The Remote Gateway 9100 Series Unit Information dialog box displays, similar to the following: Digital Telephone IP Adapter Installation and Administration Guide...
Page 203 Enter the IP address of the Digital Telephone IP Adapter unit that you want to upgrade. The Digital Telephone IP Adapter unit user can obtain this IP address Note: by using the TUI on the digital telephone set. Enter your logon name in the Username field. Enter your password in the Password field.
Page 204: Restarting The System
Restarting the system After a firmware upgrade or a configuration change, it is often necessary to restart the Digital Telephone IP Adapter unit. Use the following procedure to restart the unit using Configuration Manager. Note: After you restart the system, wait 7–10 seconds before placing a call. →...
Page 205 When the restart is complete, the system logs off the user. Result: The Configuration Manager dialog box displays notifying you of the successful restart, similar to the following: Configuration Manager then displays the User Authentication dialog box, so that you can resume Configuration Manager activities. Digital Telephone IP Adapter Installation and Administration Guide...
Page 206: Performing A Software Upgrade
Performing a software upgrade Perform a software upgrade if you have determined that you are using out-of-date software. For instructions on determining if you need to perform an upgrade, refer to “Verifying the firmware and software version” on page 191. Note: Over an IP network with low delay and packet loss, Flash download times to remote M39xx digital telephone sets are comparable to PBX wired downloads.
Page 207: Troubleshooting
C h a p t e r 8 Troubleshooting In this chapter Before you begin Digital Telephone IP Adapter unit LED indicators Digital telephone set Network connectivity Software problems Using Configuration Manager’s PING Syslog testing Alarms and alerts Recovering from a catastrophic failure Repair and warranty information Digital Telephone IP Adapter Installation and Administration Guide...
Page 208: Before You Begin
Before you begin If you experience problems in setting up or running your Digital Telephone IP Adapter unit, this chapter can help you to isolate and solve the problem. Identifying why a problem occurred Before you begin, ask yourself the questions listed in the following table: Question Is this a new installation?
Page 209 Question Did you modify the configuration or change any hardware components? Digital Telephone IP Adapter Installation and Administration Guide IF you answered THEN do the following 1 Verify that changes were completed correctly. 2 Check the hardware components to ensure they are in working order. 3 Perform troubleshooting for the specific component.
Page 210: Digital Telephone Ip Adapter Unit Led Indicators
Digital Telephone IP Adapter unit LED indicators During the Digital Telephone IP Adapter power-up cycle, watch the front panel of the Digital Telephone External IP Adapter, or the rear panel of the digital telephone housing the Digital Telephone Internal IP Adapter. The LED indicators normally behave as follows: The Power LED lights up and remains lit.
Page 211: Digital Telephone Set
Digital telephone set This section identifies some problems that can occur on the digital telephone, and describes what to do to resolve them. Symptom descriptions If you are having trouble with digital telephones, perform troubleshooting as described in the following tables, according to whether this is a first-time installation.
Page 212 Symptom There is no dial tone when pressing either the host calling or local calling keys and this is a first-time installation. (continued) What to do Use Configuration Manager to verify that the following configuration is correct on the Digital Telephone IP Adapter unit, as appropriate: station configuration, to ensure that the telephone you are using has the...
Page 213 Symptom There is no dial tone when pressing either the host calling or local calling keys. A stutter is heard during a remote dial tone. Lamps or indicators are not lit after completion of a Digital Telephone IP Adapter unit power cycle.
Page 214 Symptom The display is blank (that is, the time and date are not displayed). What to do Take the digital telephone handset off hook and dial the online SPRE code. The Digital Telephone IP Adapter unit attempts to connect to the host PBX. When the connection is established, the time and date display.
Page 215 Symptom There are noticeable gaps or poor quality when a voice call is active on the IP network. Incoming calls are not being received from the host PBX. Digital Telephone IP Adapter Installation and Administration Guide What to do Contact your network administrator to conduct a traffic study on your voice and IP network traffic patterns as described in the Remote Gateway Network Engineering...
Page 216 Symptom Incoming calls are not being received from the host PBX. (continued) A call in progress was suddenly disconnected. What to do Ask the network administrator to check the IP network (if it is being used) and ensure that: it is not down traffic is being routed between the Digital Telephone IP Adapter unit and RLC on the host PBX...
Page 217: Network Connectivity
Network connectivity This section identifies some problems that can occur on the data network, and describes what to do to resolve them. System descriptions If you are not able to establish or maintain data network connectivity, perform troubleshooting as described in the following table: Symptom You cannot establish a connection from your...
Page 218 Symptom 10060 TELNET CONNECTION appears when attempting FAILED to connect to the Digital Telephone IP Adapter unit. The Digital Telephone IP Adapter unit does not send or receive Ethernet traffic. What to do The Digital Telephone IP Adapter unit cannot be reached on the IP network. Check the configuration of network devices and ensure that Digital Telephone IP Adapter unit can be...
Page 219 Symptom An attempt to log out from the Digital Telephone IP Adapter unit does not work. The Digital Telephone IP Adapter unit drops dialtone if a user attempts a call during registration. Digital Telephone IP Adapter Installation and Administration Guide What to do It is possible that communication has been lost between the administration PC and the...
Page 220: Software Problems
Software problems This section identifies some problems that can occur with the Configuration Manager software, and describes what to do to resolve them. Symptom descriptions If you are not able to complete a task with the Configuration Manager, perform troubleshooting as described in the following table. Symptom 10060 TELNET CONNECTION appears when attempting...
Page 221: Using Configuration Manager's Ping
Using Configuration Manager’s PING PING, or Packet InterNet Groper, is a protocol and program to test that a device is accessible on a network. This section explains how to use the PING option provided in the Configuration Manager to verify network connectivity. Use this test as a troubleshooting tool to determine if you can reach the RLC, another remote unit, or any other device on the network.
Page 222 Click on the OK button. Result: The PING test window displays, showing the PING results. The following is an example of a successful PING. The following is an example of an unsuccessful PING. Click on the Close button. Result: The PING test window closes. Digital Telephone IP Adapter Installation and Administration Guide...
Page 223: Unsuccessful Ping Options
ATTENTION! Unsuccessful PING options If the PING was unsuccessful: Ensure you have entered the IP address, subnet mask, and default gateway correctly. PING the gateway to see if it responds. Contact your data network administrator if the PING still does not work. Digital Telephone IP Adapter Installation and Administration Guide It is possible to successfully PING a device on the network and still not be able to log on to that device.
Page 224: Syslog Testing
Syslog testing Once you configure the syslog feature and save it to Flash, use the Syslog test command to test the configuration. The Remote Gateway 9100 Series system generates test syslog messages. This allows you to verify the syslog configuration as well as the syslog collector functionality on the syslog server(s).
Page 225: Alarms And Alerts
Alarms and alerts For troubleshooting purposes, each Remote Gateway 9100 Series device transmits alarms and alerts to the host PBX. These alarms and alerts indicate to the host PBX that it is in a state of alarm or alert. The host PBX then produces an alarm or alert through its software.
Page 226: Recovering From A Catastrophic Failure
Recovering from a catastrophic failure Catastrophic failure is defined as a failure of the equipment to operate after review of all troubleshooting information and implementation of appropriate procedures. If your Digital Telephone IP Adapter unit fails to operate after thorough review of the troubleshooting information in this and related Guides, consult your Nortel distributor for hardware replacement.
Page 227: Repair And Warranty Information
Repair and warranty information The Digital Telephone IP Adapter unit contains no user-serviceable components. If the problem experienced with your Digital Telephone IP Adapter unit persists after you have used all the appropriate procedures in this chapter, refer to the following contact information for repair and warranty help, depending upon your location: Canada...
Page 228: Asia/Pacific
Asia/Pacific Nortel Distribution Center c/o ACCO Transport 21 South St. Unit#2 Rydalmere, NSW 2116 Australia CALA Note: When you need warranty and repair service in Central American and Latin American countries, you must first get an RR (repair and return) number from your Nortel distributor before shipping to the Nortel CALA Repair Center.
Page 229: Planning Forms
A p p e n d i x A Planning forms In this appendix IP Adapter Network Connections IP Adapter Configuration Information—Dialing Plans IP Adapter telephone menu— Configuration Values Note: You can locate electronic Remote Gateway 9100 Series Planning forms on the Nortel website at: www.nortel.com Digital Telephone IP Adapter Installation and Administration Guide...
Page 230: Ip Adapter Network Connections
Planning forms IP Adapter Network Connections Security level: Digital Telephone IP Adapter site identification Node number: IP address: Subnet mask: Default gateway: If the security level is provisioned security, what is the Digital Telephone IP Adapter unit’s security identifier? Connection to RLC information IP address to reach the host PBX (for IP network): If security level is provisioned security, what is the RLC’s security code?
Page 231: Ip Adapter Configuration Information-Dialing Plans
January 2005 IP Adapter Configuration Information—Dialing Plans Notes: The pound sign (#) is mandatory and is automatically preconfigured in Configuration Manager. The pound sign prevents conflicts with the dialing plan on the host PBX. Description Online SPRE code Offline SPRE code Registration SPRE code (for multi-user or dynamic pool ports only) Deregistration SPRE code...
Page 232: Ip Adapter Telephone Menu
Planning forms IP Adapter telephone menu— Configuration Values Use the values shown below to configure the Digital Telephone IP Adapter unit using the telephone menu. Configuration Value Description User Name Password Unit ID (Digital Telephone IP Adapter unit) Time Offset Emergency Code Online SPRE Code Offline SPRE Code...
Page 233 January 2005 DiffServ CodePoint Value Port # (RLC) Configuration Value Description Security Level (RLC) Enable IP (Voice over IP) RLC IP Address IP Signaling Modem Tones Set Type Digital Telephone IP Adapter Installation and Administration Guide _________________________________ _________________________________ Value _________________________________ Y / N (circle one) _________________________________ _________________________________...
Page 234 Planning forms Standard 2.1 Digital Telephone IP Adapter Installation and Administration Guide...
Page 235: Connection Pin-Out Tables
A p p e n d i x B Connection pin-out tables In this appendix RJ-45 Ethernet connector Admin (serial) connector pin-out table Power connector pin-out table Digital Telephone IP Adapter Installation and Administration Guide...
Page 236: Rj-45 Ethernet Connector
RJ-45 Ethernet connector Pin # Signal Digital Telephone IP Adapter Installation and Administration Guide...
Page 237: Admin (Serial) Connector Pin-Out Table
Admin (serial) connector pin-out table Pin number Signal name MMI-RXD MMI-TXD Ground Digital Telephone IP Adapter Installation and Administration Guide Description MMI RS-232C Receive Data MMI RS-232C Transmit Data Logic Ground...
Page 238: Power Connector Pin-Out Table
Power connector pin-out table Pin number Signal name Ground +24VAC Current 1.5 A Digital Telephone IP Adapter Installation and Administration Guide Description Logic Ground +24VAC...
Page 239: Equipment Attachment Notice
A p p e n d i x C Equipment attachment notice In this appendix Industry Canada Digital Telephone IP Adapter Installation and Administration Guide...
Page 240: Industry Canada
Industry Canada NOTICE: The Industry Canada label identifies certified equipment. This certification means only that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee that the equipment operates to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telephone company.
Page 241: Safety And Regulatory Information
A p p e n d i x D Safety and regulatory information In this appendix International safety compliance Electromagnetic compatibility Electromagnetic immunity Electrostatic discharge FCC requirements Digital Telephone IP Adapter Installation and Administration Guide...
Page 242: International Safety Compliance
International safety compliance The Digital Telephone IP Adapter unit and the Remote Gateway 9100 Series system comply with international safety regulations as listed on this page. Underwriters Laboratory (UL) The Digital Telephone IP Adapter units comply with and are listed under UL 1950, Third Edition, including revisions based on the Fourth Amendment to IEC 950, Second Edition.
Page 243: Electromagnetic Compatibility
Electromagnetic compatibility The Digital Telephone IP Adapter units do not interfere with operation of other licensed communications systems according to the standards set forth by Australia, the United States, and Canada. The Digital Telephone IP Adapter units do not adversely effect the compliance of the Meridian 1 PBX system to: AS 3548 Class B (Australia) Class A of FCC Part 15, Subpart J...
Page 244: Electromagnetic Immunity
Electromagnetic immunity The Digital Telephone IP Adapter units resist electromagnetic interference. The Digital Telephone IP Adapter units perform correctly when subjected to narrow band radiated fields in frequency range 500 kHz to 1 GHz (field strength up to 10 V/m, 1 kHz, 50% modulated AM signal) per IEC 1000-4-3. Digital Telephone IP Adapter Installation and Administration Guide...
Page 245: Electrostatic Discharge
Electrostatic discharge The Digital Telephone IP Adapter units are immune to electrostatic discharges typical for an office environment (carpeted floors, low humidity) according to the test method specified by IEC 1000-4-2. No damage or malfunction occurs when the Digital Telephone IP Adapter units are exposed to up to +/-8kV of direct discharge.
Page 246: Fcc Requirements
FCC requirements Information in the following paragraphs pertains to FCC-required information. These paragraphs describe where to locate details concerning the Digital Telephone IP Adapter units’ compliance to FCC regulations, as well as these regulations’ effects on the use of the Digital Telephone IP Adapter units. Part 68 The Digital Telephone IP Adapter units comply with Part 68 of the FCC rules.
Page 247: Telephone Network Plug And Jack
Telephone network plug and jack The Digital Telephone IP Adapter unit’s package contains an FCC-compliant telephone cord and modular plug. The Digital Telephone IP Adapter unit’s design calls for it to be connected to the telephone network or premises wiring using a Part 68-compliant modular jack.
Page 248 Safety and regulatory information Standard 2.1 Digital Telephone IP Adapter Installation and Administration Guide...
Page 249: Fields Index
Fields Index Numerics 802.1Q Mapping 128 Priority 128 VLAN ID 128 Addon Module Type 121 Address Information IP Address 125 IP Gateway 125 IP Network Mask 125 Analog Localization 120 Autohold 120 Automatic DHCP Configuration 125 Available Flex Channels 180 Available MIPS 179 Available Voice Channels 179, 180 Bandwidth (BW) Connection Statistics...
Page 250 Fields Index DSP Statistics Total Voice Channels 179 DSP statistics Available Flex Channels 180 Available MIPS 179 Available Voice Channels 179, 180 Device Number 179 In Service 179 Module Number 179 Name 180 Single Dig Dev ID 179 Total Channels 179 Total Flex Channels 180 Total MIPS 179 Total Modem Channels 179...
Page 251 January 2005 Phone Type 120 Priority 176 PSTN Connection 131 PSTN Number to Connect to RLC 131 registration 119 Remote ID 176 Remote Unit Number 173 Resize Logs Messages 169 RLC Port Number 131 Security ID Inbound Security ID 132 Outbound Security ID 132 Security Level 132 Signaling Status 173...
Page 252 Fields Index TFTP Server IP Address 135 Time Auto Upgrade 135 Time Offset 118 Total Channels 179 Total Flex Channels 180 Total MIPS 179 Total Modem Channels 179 Total Reserved Channels 180 Total Tones Channels 180 Total Up Trunk BW 173 Total Voice Channels 179 Transitions to IP 176 Transitions to PSTN 176...
Page 253: Index
Index Numerics 10BaseT Ethernet connection options description 911x configuration Syslog Local Calling key Make Set Busy mode Not Ready mode Remote Connection Configuration property sheet RLC Port Configuration property sheet User On Demand Idle Timer User On Demand Minimum Call Timer ACD agent ACD features features...
Page 254 Index call modes host-controlled call transfer call waiting host-controlled mode call waiting feature features call waiting Caller Information Statistics displaying Caller Information Statistics screen QoS Transitioning Technology calls call transfer feature call waiting feature conference feature display messages emergency service calls feature hold feature host-controlled indicator updates host-controlled mode...
Page 255 January 2005 configuring the unit with Configuration Manager IP addresses configuring RLC connection information configuring system settings configuring field descriptions system identification information connection what to do if the PING did not work connection options administration PC introduction connectivity troubleshooting PING failure CS 1000 CS 2100...
Page 256 Index Display Logs definitions display messages bandwidth limit going offline hostless mode offline mode online mode port already in use port not logged in release and try again documents related xxii download M3904 digital telephone sets Flash upgrade DSP Statistics screen DSP application modules Hardware Statistics DSP limit...
Page 257 January 2005 going offline display message Auto Upgrade Configuration property sheet Syslog Configuration property sheet Hardware Statistics introduction Help Display Logs definitions hold hold feature host-controlled calls placing bandwidth limit DSP limit host-controlled mode indicator updates overview hostless mode display message Ifc Type IfcNo incoming calls...
Page 258 Index Local Calling key Local keys M3902 digital telephone sets key labels logs clearing introduction displaying introduction viewing M2616CT digital telphone sets M26xx digital telphone sets Auto Answer Back CS 2100 M3902 digital telephone sets Local keys key labels M3904 digital telephone sets firmware download upload...
Page 259 January 2005 password Configuration Manager password default Digital Telephone IP Adapter password CS 1000 CS 2100 Meridian 1 PBX PBX downgrade M39xx digital telephone sets PBX message idle updating Optivity Telephony Manager and Configuration Manager Windows PC requirements PC administration administering multiple nodes connection options Ethernet connection...
Page 260 Index RLC Port Configuration property sheet routers NAT routers Rx - Octet safety and regulatory information electromagnetic compatibility AS 3548 Class B (Australia) Class A of FCC Part 15, Subpart J CSPR B requirements margin electromagnetic immunity electrostatic discharge international safety compliance Australia TS001AS 3260 CSA C22.2, No.
Page 261 January 2005 telephone menu accessing default password display local IP modify deregistration SPRE code modify emergency code modify offline SPRE code modify online SPRE code modify registration SPRE code modify unit ID password default restore default values time offset user name telephones supported digital telephones supported features...
Page 262 Index Standard 2.1 Digital Telephone IP Adapter Installation and Administration Guide...
Page 264 Digital Telephone IP Adapter Installation and Administration Guide Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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