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Summary of Contents for Nortel Cartridge
- Page 1 Release Notes and Cartridge Installation Guide for BCM3.7 Part No. N0033985 1.0 March 8, 2005...
- Page 2 The software license agreement is included in this document. Trademarks Nortel Networks, the Nortel Networks logo, the Globemark, Unified Networks, Business Communications Manager, and Network Configuration Manager are trademarks of Nortel Networks. Adobe and Acrobat Reader are trademarks of Adobe Systems Incorporated.
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Page 3: Table Of Contents
Supported platforms ........... 13 Known anomalies in NCM for BCM3.7 cartridge ......14 Web Cache enhancement . - Page 4 Executing NCM wizards ..........21 Install as a Service .
- Page 5 General issues and recommendations ....... . . 35 Release Notes and Cartridge Installation Guide for BCM3.7...
- Page 6 N0033985 1.0...
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Page 7: Preface
Familiarity with basic networking terminology, theories, and practices Symbols used in this guide This guide uses these symbols to draw your attention to important information: Note: Note/Tip symbol Alerts you to important information. Release Notes and Cartridge Installation Guide for BCM3.7... -
Page 8: Text Conventions
Text conventions This guide uses the following text conventions: angle brackets (< >) bold Courier text brackets ([ ]) italic text plain Courier text separator ( > ) N0033985 1.0 Indicate that you choose the text to enter based on the description inside the brackets. -
Page 9: Acronyms
Data Link Connection Identifier IP Security Protocol Integrated Services Digital Network Interactive Voice Response Network Configuration Manager Network Interface Card Point-to-Point Tunnel Protocol Simple Network Management Protocol Survivable Remote Gateway Trivial File Transfer Protocol Release Notes and Cartridge Installation Guide for BCM3.7... -
Page 10: How To Get Help
How to get help Technical Support Contact Numbers If you do not see an appropriate number in this list, go to • USA and Canada Authorized Distributors Technical Support - GNTS/GNPS Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. - Page 11 China 010-6510-7770 India 011-5154-2210 Indonesia 0018-036-1004 Japan 0120-332-533 Malaysia 1800-805-380 New Zealand 0800-449-716 Philippines 1800-1611-0063 Singapore 800-616-2004 South Korea 0079-8611-2001 Taiwan 0800-810-500 Thailand 001-800-611-3007 Service Business Centre & Pre-Sales Help Desk +61-2-8870-5511 Release Notes and Cartridge Installation Guide for BCM3.7...
- Page 12 12 Preface N0033985 1.0...
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Page 13: Chapter 1 Introduction
Supported platforms The NCM for BCM3.7 cartridge is installed on the NCM3.6 server; therefore BCM3.7 cartridge runs on the same platforms as the NCM3.6 server. See the Network Configuration Manager 3.6 Installation Guide for a list of the supported platforms. -
Page 14: Known Anomalies In Ncm For Bcm3.7 Cartridge
NCM3.6 CRs corrected on NCM for BCM3.7 cartridge This section lists the CRs corrected by the NCM for BCM3.7 cartridge. The functionality of the listed CRs is corrected on any NCM3.6 with the NCM for BCM3.7 cartridge installed. -
Page 15: Executing Trim Archive Wizard On File Management Folder
This CR is now corrected. You can run the Trim Archive wizard on multiple devices at the same time. Known anomalies in NCM3.6 Appendix A on page 21 for a complete list of all of the known anomalies in NCM3.6. Release Notes and Cartridge Installation Guide for BCM3.7... - Page 16 16 Chapter 1 N0033985 1.0...
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Page 17: Chapter 2 Installing Ncm For Bcm3
This chapter includes installation procedures for both Windows and Solaris environments. The following two points must be implemented, regardless of the operating system, in order for the installation of NCM for BCM3.7 cartridge to be successful. • NCM3.6 must be installed before attempting to install the NCM for BCM3.7 cartridge. -
Page 18: Uninstalling Ncm For Bcm3.7 In A Windows Environment
NCM for BCM3.7 can be removed only by uninstalling and reinstalling the NCM3.6 product. Installing NCM for BCM3.7 in a Solaris environment Use the following steps to install the NCM cartridge for BCM3.7: Connect to Unified Manager on your BCM3.7 from your NCM3.6 server. The BCM Unified Manager opens. -
Page 19: Uninstalling Ncm For Bcm3.7 In A Solaris Environment
Chapter 2 Installing NCM for BCM3.7 19 Uninstalling NCM for BCM3.7 in a Solaris environment NCM for BCM3.7 can be removed only by uninstalling and reinstalling the NCM3.6 product. Release Notes and Cartridge Installation Guide for BCM3.7... - Page 20 20 Chapter 2 Installing NCM for BCM3.7 N0033985 1.0...
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Page 21: Appendix Ancm3.6 Release Notes
Note: If you migrate from an earlier version of NCM to NCM3.6, the NCM administrator still must allow access to the wizards, even though access already was granted automatically in a previous version. “NCM3.6 CRs corrected on Release Notes and Cartridge Installation Guide for BCM3.7... -
Page 22: Install As A Service
Install as a Service You can specify the NCM server to run as a Service on Windows operating systems during the NCM installation process. The installer also can run as a daemon process on UNIX operating systems. If you run install as a service more than once on the same machine, the first installation instance is the server (service) to which the client connects. -
Page 23: Known Anomalies In Ncm3.6
Keycode not found, when trying to perform an import operation from the network, although the NCM keycode actually is installed on the BCM. If you encounter this situation, contact Nortel Support for instructions on how to resolve this issue. Release Notes and Cartridge Installation Guide for BCM3.7... -
Page 24: Connectivity Broken Issue
Connectivity broken issue In some circumstances, the NCM server is unable to import a configuration from a BCM, and the NCM server reports the following error, Connectivity between NCM application & BCM device may have been broken during the operation. Once you have verified that there is no network connectivity issue, and that both NCM and BCM have been correctly set up to support NCM import operations, contact Nortel Support for instructions on how to resolve this issue. -
Page 25: Erroneous Error Message When Exporting Changes To Callback Settings
Q00998231) PPTP tunnel wizard support NCM BCM PPTP Tunnel Wizard, visible only in the NCM node Services > VPN > PPTP, is not supported. This wizard does not configure correctly PPTP tunnels. Release Notes and Cartridge Installation Guide for BCM3.7... -
Page 26: Intermittent Call Routing Error Messages
PPTP tunnels must be created using Unified Manager on the BCM. NCM can import existing PPTP tunnels, and are used to modify and export PPTP tunnels previously imported from a BCM. (CR Q00998234) Intermittent call routing error messages The Call Routing Wizard displays the error message, This node is no longer valid, after call routing configuration has completed, if the BCM core telephony feature is busy at the same time as the configuration change is attempted must re-apply the export at a later time. -
Page 27: Ncm Does Not Support Srg 1.0
Backup Gatekeeper IP, and Alias Names fields are all blank in NCM. Unified Manager displays the default values for each field that is not set, but this behavior does not translate to NCM. (CR Q00823461) Release Notes and Cartridge Installation Guide for BCM3.7... -
Page 28: Config Archive File Naming
Config archive file naming You must tab out of the Name field of the Config Archive dialog box before clicking the Send button to ensure the name is retained; otherwise, if you do not, the file automatically is named BCM. (CR Q00757238) NCM reports do not check user permissions When you generate a report in NCM, data that you do not have permission to “read”... -
Page 29: Incorrect Call Pilot Version In Ivr Report
In these situations, you can increase the timeout variable. You can set the timeout variable for devices on the Import tab and the Export tab for each device. Release Notes and Cartridge Installation Guide for BCM3.7... -
Page 30: Ivr Service Start
When using IVR, the IVR service is not started automatically after a restore operation. IVR service can be started from Unified Manager > Diagnostics > Service Manager. Search for Nortel Networks Startup Service, change the Startup to Automatic, and change Status to Started. The IVR then is functional. -
Page 31: Drop-Down List Not Available
When sending Common Files to the network, you have the option of using Browse to select Configuration Data devices. However, when you use the Browse function, the progress label displays “sending file to null.” (CR Q00732291) Release Notes and Cartridge Installation Guide for BCM3.7... -
Page 32: Wrong Filename Shown In Ftp Send
Wrong filename shown in FTP Send When performing a File > Send to FTP operation, you can change the filename by double-clicking it. However, the progress label does not register the change and instead reports “sending <old filename>.” (CR Q00732289) Starting syslog with the web server When you start the server, if the web server cannot start on its port, the web server fails and does not set a “docroot”... -
Page 33: Audit Log Inconsistencies
NCM can have a problem automatically starting Netscape when using Web Links or the Report Wizard. If this occurs, start a browser session separately, and NCM then displays links using the existing browser window. Release Notes and Cartridge Installation Guide for BCM3.7... -
Page 34: Log Rotators
Log rotators The log rotators sometimes can stop archiving log files after changes are made to the rotation schedule. If this occurs, uncheck and recheck the “Rotate Log Files by Date” checkbox under Server Setup > Log Setup > <log_file>. This resets the log rotator. -
Page 35: Operational Notes
• If you change the settings on the system clock, you must restart the NCM server and client software; otherwise, NCM continues to operate based on the old system clock settings. Release Notes and Cartridge Installation Guide for BCM3.7... - Page 36 N0033985 1.0...
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