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Polycom SoundPoint IP 670 User Manual

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User Guide for the
®
®
Polycom
SoundPoint
IP 670 Phone
SIP 3.1
August, 2008 Edition
1725-12679-001 Rev. B
SIP 3.1

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Table of Contents
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  Summary of Contents for Polycom SoundPoint IP 670

  • Page 1 User Guide for the ® ® Polycom SoundPoint IP 670 Phone SIP 3.1 August, 2008 Edition 1725-12679-001 Rev. B SIP 3.1...
  • Page 2 Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™...
  • Page 3: About This Guide

    This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 670 phone. As well, be sure to read the Parts List use the SoundPoint IP 670 phone.
  • Page 4 User Guide SoundPoint IP 670 Phone...
  • Page 5: Table Of Contents

    Contents About This Guide ....... . . iii 1 Getting Started with Your SoundPoint Phone .
  • Page 6 User Guide SoundPoint IP 670 Phone Managing Incoming Calls ........2–19 System Customizations .
  • Page 7 Presence Settings ......... . . 4–5 Managing Buddies .
  • Page 8 User Guide SoundPoint IP 670 Phone viii...
  • Page 9: Getting Started With Your Soundpoint ® Ip 670 Desktop Phone

    GigE deployment, the SoundPoint IP 670 delivers unobstructed, high-speed access to data and productivity-boosting data and applications. For organizations with plans to migrate to GigE, the SoundPoint IP 670 protects investment in desktop networking. When equipped with up to three SoundPoint IP Color Expansion Modules, the...
  • Page 10: Parts List

    Using the Basic Features of Your SoundPoint 3-1. To read the phone’s advanced features, refer to Features of Your SoundPoint SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone, refer to If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 11: Assembling Your Soundpoint ® Ip 670 Desktop Phone

    Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint This section describes how to assemble your SoundPoint IP 670 phone. These topics include: •...
  • Page 12 User Guide SoundPoint IP 670 Phone AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone 2. Connect the DC plug on the power adapter to the DC 48V jack marked on 3.
  • Page 13: Connecting The Handset And Optional Headset

    To connect the PoE: • Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the Getting Started with Your SoundPoint Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.
  • Page 14: Attaching The Base

    2. Connect the headset (optional) to the headset jack on the back of the For information on supported headsets, go to enter “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base You can attach the base to the SoundPoint IP 670 phone in one of two ways: • • Note The wall mount is not included in SoundPoint IP 670 package.
  • Page 15 ® Getting Started with Your SoundPoint IP 670 Desktop Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone.
  • Page 16 2. On the back of the phone, remove the key located behind the hookswitch 3. With mounting tab of the base unit facing up, fasten the base unit to the The wall mount is not included in SoundPoint IP 670 package. Contact your system Note administrator if you require one.
  • Page 17: Registering Your Soundpoint ® Ip 670 Desktop Phone

    Registering Your SoundPoint Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use. If your phone is not part of a large phone deployment, your phone may not be registered after you set it up.
  • Page 18 User Guide SoundPoint IP 670 Phone The features of your SoundPoint IP 670 phone are: 1 - 10 Item Description Message Waiting Alert for voice and text (instant) Indicator messages. Arrow Keys Scroll through displayed information. Select a field of displayed data.
  • Page 19 Getting Started with Your SoundPoint Item Speakerphone Hands-free Microphone Volume Keys Dial Pad Hold Speaker Soft Keys Graphic Display ® IP 670 Desktop Phone Description Allows for hands-free communication during calls. Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results.
  • Page 20 User Guide SoundPoint IP 670 Phone 1 - 12 Item Description Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned to your phone. Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence).
  • Page 21 Getting Started with Your SoundPoint Icons associated with the line keys appear on the graphic display and represent: Icon ® IP 670 Desktop Phone Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward...
  • Page 22: Before You Use Your Soundpoint Ip 670 Desktop Phone

    User Guide SoundPoint IP 670 Phone Before You Use Your SoundPoint The background and key colors that appear on your SoundPoint IP 670 phone may Note differ from what appears in this user guide. For more information, refer to the Graphic Display Background...
  • Page 23: Cleaning The Lcd Glass

    The USB port is on the back of your SoundPoint IP 670 as shown below: When you plug in the USB device, the USB device is supported and the message “USB device attached.” appears. When you remove the USB device, the message “USB device removed.”...
  • Page 24 User Guide SoundPoint IP 670 Phone 1 - 16...
  • Page 25: Customizing Your Soundpoint

    Customizing Your SoundPoint 670 Desktop Phone You can customize your SoundPoint IP 670 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.
  • Page 26: Configuring Basic Settings

    You can mute the microphone and adjust the volume using separate keys. Changing the Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 670 phone. If the phone cannot obtain a time and date from the call server, the display will flash.
  • Page 27: Changing The Display Contrast

    4. Using 5. Press the Select soft key to confirm your choice. 6. Press Changing the Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display Note You can also use the volume keys to increase or decrease the diplay contrast.
  • Page 28: Changing The Backlight Intensity

    Backlight Idle intensity decrease. If you have attached one or more SoundPoint IP Expansion Modules to your SoundPoint IP 670 and you find that the backlight levels between them are incompatible, you can modify the maximum backlight intensity on a unit-by-unit basis.
  • Page 29 2. Select Settings > Basic > Backlight Intensity. 3. Select Backlight On Intensity. 4. Use to select high, medium, low, or off, and then press the Select soft key. The default level is medium. 5. Select Backlight Idle Intensity. 6. Use to select high, medium, low, or off, and then press the Select soft key.
  • Page 30: Enabling The Headset Memory Mode

    User Guide SoundPoint IP 670 Phone 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press Enabling the Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1.
  • Page 31: Selecting The Correct Headset For Electronic Hookswitch

    Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset. For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to enter “Headset Compatibility List” in the Knowledge Base text box or contact your system administrator.
  • Page 32: Changing The Language

    5. Press the Select soft key to change to the selected ring type. 6. Press If you configure your SoundPoint IP 670 phone with a silent ring, press the flashing Note Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.
  • Page 33: Changing The Graphic Display Background

    4. Press the Select soft key. 5. Press Changing the Graphic Display Background You can change the picture or design design that appears on the graphic display. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator.
  • Page 34: Muting The Microphone

    User Guide SoundPoint IP 670 Phone 4. Press the Select soft key. 5. Press Muting the Microphone During a call, press microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone.
  • Page 35: Managing Contacts

    Manage the call list by doing the following: • • • • • Press Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list.
  • Page 36: Adding Contacts

    User Guide SoundPoint IP 670 Phone You may have access to your corporate directory through your phone. Your system administrator determines which contacts you have access to. You can place calls to contacts in your corporate directory. You may be able to add contacts from the corporate directory to your local contact directory.
  • Page 37 7. (Optional.) Change the Speed Dial Index field. It is automatically assigned to the next available index value. For more information, refer to 8. (Optional.) Change the Ring Type and Divert Contact fields. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-19.
  • Page 38 User Guide SoundPoint IP 670 Phone 2. Use 3. Press the More soft key, and then the Save soft key to save the contact in 4. Press Note You may want to go to the local contact directory to check if the contact was saved correctly, and to add any missing fields.
  • Page 39: Editing Contacts

    5. Press the Save soft key to save the contact in the local contact directory. 6. Press Editing Contacts To edit a contact in the local contact directory: 1. Press 2. Select Contact Directory. 3. Use 4. Press the Edit soft key 5.
  • Page 40: Deleting Contacts

    User Guide SoundPoint IP 670 Phone Deleting Contacts To delete a contact from the local contact directory: 1. Press 2. Select Contact Directory. 3. Use 4. Press the More soft key twice, and then press the Delete soft key. 5. Press...
  • Page 41: Searching For Contacts

    4. Press the View soft key. 5. Press the Dial soft key. Searching for Contacts To search for a contact in the local contact directory: 1. Press 2. Select Contact Directory. 3. Press the More soft key, and then the Search soft key. 4.
  • Page 42 User Guide SoundPoint IP 670 Phone 2. Select Corporate Directory. When you first access the corporate directory, the message “Directory update in Note progress” appears momentarily. Then the corporate directory entries appear. If no corporate directory entries appear, review your search criteria. Your criteria may be set to exclude all corporate directory entries.
  • Page 43: Managing Incoming Calls

    Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type.
  • Page 44: Rejecting Calls

    User Guide SoundPoint IP 670 Phone Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a contact directly to voice mail: 1.
  • Page 45: System Customizations

    The following section details how your system administrator can customize your SoundPoint IP 670 phone. Supporting Multiple Lines Your SoundPoint IP 670 phone can support up to 34 lines with or without a SoundPoint IP Color Expansion Module. For more information, refer to the SoundPoint Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.
  • Page 46: Supporting Multiple Line Keys Per Line

    User Guide SoundPoint IP 670 Phone • • Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys.
  • Page 47: Supporting Shared Lines

    Supporting Shared Lines Your SoundPoint IP 670 phone supports shared lines. Shared lines are an optional feature and may not be supported on your particular Note system. For more information, contact your system administrator. A shared line is indicated by a different line icon. In the following figure, the lines 3161 and 3163 are private and the line 3166 is shared.
  • Page 48 User Guide SoundPoint IP 670 Phone 2 - 24...
  • Page 49: Using The Basic Features Of Your Soundpoint ® Ip 670 Desktop Phone

    Using the Basic Features of Your SoundPoint Your SoundPoint IP 670 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.
  • Page 50: Placing Calls

    Module If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in many ways using your SoundPoint IP 670 phone: • • • You can also dial the number first, and then choose the method you will use to speak to the other party.
  • Page 51 To place a call using the handset: Do the following steps in any order: >> — Pick up the handset. — Dial the number using the dial pad. Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press the Menu key, and then select Status >...
  • Page 52: Answering Calls

    User Guide SoundPoint IP 670 Phone To place a call using the headset: >> To permanently enable your headset, refer to Note on page 2-6. Answering Calls When you are not in another call, you can answer a call in three ways: •...
  • Page 53 • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Multiple Call Appearances call. You can ignore incoming calls by pressing the Reject soft key (for private lines) or Note the Silence soft key (for shared lines) or the Do Not Disturb key. The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again.
  • Page 54 User Guide SoundPoint IP 670 Phone To answer a call using the headset: >> Answering When in Another Call If you have an active call, and an incoming call arrives on the same line, do one of the following: •...
  • Page 55: Ending Calls

    Note You can forward incoming calls by pressing the Forward soft key. For more information, refer to To answer an incoming call on a line configured for multiple Line Keys: >> You can forward incoming calls by pressing the Forward soft key. For more Note information, refer to To answer an incoming call on a shared line:...
  • Page 56: Redialing Numbers

    User Guide SoundPoint IP 670 Phone Redialing Numbers To redial the last call placed from your phone: >> To redial a previously placed call, refer to Placing Calls on Hold During a call, press the line key label. Press line icon appears as the line indicator.
  • Page 57: Hosting Conference Calls

    Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.
  • Page 58: Setting Up Conference Calls

    User Guide SoundPoint IP 670 Phone • • Setting Up Conference Calls To set up a conference call: 1. Call the first party. Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists. For more information, refer to 3-2, 2.
  • Page 59 4. When the second party answers, press key again to join all parties in the conference. If configured for single key-press conferences, you do not need to press the Note Confrnc soft key again. 5. Press conference. The first and second party are put on hold. If configured for single key-press conferences, all conference participants hear the Note dial tone and ringback when the conference host places a call to a new party.
  • Page 60: Managing Conferencing Calls

    User Guide SoundPoint IP 670 Phone 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conferencing Calls To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key.
  • Page 61 2. Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using soft key (outside the conference management feature). The other parties are put on hold. After the new party answers, press parties in the conference.
  • Page 62: Adding Parties To Conference Calls

    User Guide SoundPoint IP 670 Phone Adding Parties to Conference Calls To add a party to a conference call using the Join soft key: You are currently hosting a conference call between a number of parties. 3 - 14 — To place a party on hold, select the party, and then press the Hold soft key.
  • Page 63 To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press The other parties in the conference call are placed on hold. Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call.
  • Page 64: Joining Conferences

    User Guide SoundPoint IP 670 Phone Joining Conferences To join two conferences: Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time. 1. From the idle display, press the Join soft key.
  • Page 65: Transferring Calls

    Transferring Calls A call can be transferred in one of three ways: • • • Performing a Consultative Transfer To transfer a call: 1. During a call, press the 2. Do one of the following: Using the Basic Features of Your SoundPoint Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up.
  • Page 66 User Guide SoundPoint IP 670 Phone 3. As soon as you hear the ring-back sound or after the party answers (and Performing a Blind Transfer To perform a blind transfer: 1. During a call, press 2. Press the Blind soft key.
  • Page 67: Forwarding Calls

    Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to your phone rings (refer to You can forward all incoming calls to another party while Do Not Disturb is enabled on your phone. For more information, contact your system administrator.
  • Page 68 User Guide SoundPoint IP 670 Phone Note You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to 5. Select the Enable soft key to confirm call forwarding.
  • Page 69: Enabling Do Not Disturb

    To disable call forwarding: 1. From the idle display, press the Forward soft key. 2. .(Optional.) If multiple lines are configured on your phone, select the line 3. Using 4. Press the Disable soft key. The idle display returns and the regular icon appears as the line indicator. Dynamic Forwarding To forward an incoming call to another party: 1.
  • Page 70: Assigning Speed Dial Keys

    User Guide SoundPoint IP 670 Phone To enable Do Not Disturb: >> To disable Do Not Disturb: >> Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the menu using contact your system administrator.
  • Page 71 In the figure below, the phone has one line key, and three available speed dial keys (assigned to Byron, Lauren, and Andrew). To dial Byron, Lauren, or Andrew, press the associated line key. Note To quickly access a list of speed dial index numbers, press the Up Arrow key from the idle display.
  • Page 72: Using Voice Mail

    User Guide SoundPoint IP 670 Phone 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press To assign a new speed dial key: 1. Press and hold an unassigned 2. Press the More soft key, and then press the Add soft key.
  • Page 73 Using the Basic Features of Your SoundPoint Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the screen. If your phone has multiple lines, an individual line indicator icon indicates voice mail messages on that line.
  • Page 74 User Guide SoundPoint IP 670 Phone 3 - 26...
  • Page 75: Using The Advanced Features Of Your Soundpoint

    Using the Advanced Features of Your SoundPoint This chapter provides operating instructions for the advanced features of the SoundPoint IP 670 desktop phone. The topics include: • • • • • • To customize your phone, refer to Desktop Phone Using the Basic Features of Your SoundPoint 3-1.
  • Page 76 User Guide SoundPoint IP 670 Phone For example, the following figure shows an active call with Greg Slowski on line 6721. The following figure shows an incoming call from 1-800-765-9266 on the same line. To answer an incoming call when configured for multiple call appearances: >>...
  • Page 77: Using Text Messaging

    Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or “appearances”. To place an additional call on the same line, place the active call on hold, and then press the New Call soft key.
  • Page 78 User Guide SoundPoint IP 670 Phone To send a text message: 1. Do one of the following: Screen options may vary with your application. Text messaging may be accessible Note with a single key press. Contact your system administrator about this option.
  • Page 79: Using Buddy Lists

    “watched” by up to eight other phones. If your SoundPoint IP 670 phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different. For more information, contact your system administrator.
  • Page 80: Managing Buddies

    User Guide SoundPoint IP 670 Phone Managing Buddies The instructions in this section do not apply if your call server is Microsoft Live Note Communications Server 2005. In that case, refer to the following section, Integrating With Microsoft Live Communications Server To add or delete a contact from your buddy list: 1.
  • Page 81: Integrating With Microsoft Live Communications Server 2005

    8. Press Integrating With Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences.
  • Page 82: Recording A Call

    If the Call Recording and Playback feature is available and you plug a removable USB device into the USB port on your SoundPoint IP 670, you can record active calls on your phone. Recordings are stored as .wav files on the USB device.
  • Page 83 Using the Advanced Features of Your SoundPoint • When there are no connected calls on your phone • When you place a new call (to transfer or to conference) • When the phone prompts you to answer an incoming call If you put an active call on hold, recording pauses.
  • Page 84: Recording Calls

    User Guide SoundPoint IP 670 Phone If you remove the USB device during recording, recording stops and the message “USB device removed unsafely. Recording cancelled.” appears. Polycom recommends that you do not remove the USB device while recording. The file being recorded at that time will be incomplete and cannot be played back later.
  • Page 85: Recording Conferences

    2. Press the Record soft key. 3. To start recording, press the Start soft key. 4. Stop recording in one of the following ways: Recording Conferences You can record conference calls in the same way as other calls with the following exceptions: •...
  • Page 86: Pausing And Resuming Recording

    User Guide SoundPoint IP 670 Phone Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, recording continues with the same .wav file. To pause a recording: >> To resume a recording: >>...
  • Page 87: Playing Back A Recorded Call

    For more information, contact your system administrator. If the Call Recording and Playback feature is available, and a removable USB device is plugged into the USB port of your SoundPoint IP 670, you can play back calls that you recorded on your phone.
  • Page 88: Browsing Recorded Calls

    User Guide SoundPoint IP 670 Phone Polycom recommends that you do not remove the USB device while playing back files. There is a small probability that the USB device itself may be damaged by this action. This section includes information on: •...
  • Page 89 Using the Advanced Features of Your SoundPoint 3. Select the file that you want to play back using press the Open soft key. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 4.
  • Page 90: Answering A Call While Playing Back Recorded Calls

    User Guide SoundPoint IP 670 Phone 6. Press Answering a Call While Playing Back Recorded Calls You are playing back a file and an incoming call arrives. Playback pauses and the phone rings. To answer a call using the speakerphone: >>...
  • Page 91: Restarting Your Phone

    Note If you are using a digital headset with an answer button or an analog headset with a electronic switch, use those to answer the incoming call. If you decide to reject the incoming call, press the Resume soft key, and playback will resume.
  • Page 92 User Guide SoundPoint IP 670 Phone 4 - 18...
  • Page 93: Expansion Module

    14 Line Keys that you can automatically configure as a line, call appearance, speed dial, or busy lamp field. You can connect up to three SoundPoint IP Color Expansion Modules to the SoundPoint IP 670 phone to provide a productivity-enhancing solution if you manage and monitor multiple simultaneous telephone calls on a daily basis.
  • Page 94: Parts List

    User Guide SoundPoint IP 670 Phone If you require additional information or assistance with the SoundPoint IP ColorExpansion Module, contact your system administrator. Parts List The following components are included in your SoundPoint IP Color Expansion Module package: • •...
  • Page 95: Using The Soundpoint Ip Color Expansion Module

    Expansion Modules. To connect a SoundPoint IP Color Expansion Module to your phone: 1. Remove the rubber plug from the SoundPoint IP 670 phone or the 2. Align the SoundPoint IP Color Expansion Module at the top of the groove 3.
  • Page 96: Features Of The Soundpoint ® Ip Color Expansion Module

    User Guide SoundPoint IP 670 Phone Features of the SoundPoint The features of the SoundPoint IP Color Expansion Module are: 5 - 4 ® IP Color Expansion Module Item Description Power Contact Not visible when you connect the SoundPoint IP Color Expansion Module to the phone.
  • Page 97: Adjusting The Display Contrast

    Adjusting the Display Contrast To adjust the display contrast on a SoundPoint IP ColorExpansion Module, refer to Note Once you have saved your new display contrast setting, there may be some delay before the Expansion Module display returns to the selected background. Adjusting the Backlight To adjust the backlight on a SoundPoint IP Color Expansion Module, refer to Changing the Backlight Intensity...
  • Page 98: Answering Calls

    User Guide SoundPoint IP 670 Phone To place a call using a SoundPoint IP Color Expansion Module Line Key: >> For more information on placing a call, refer to Answering Calls When you connect a SoundPoint IP Color Expansion Module to your phone, you can answer a call using one of the Line Keys.
  • Page 99 For example, in the figure below, press the fourth Line Key to dial home. To assign a new speed dial key: 1. Press and hold an unassigned A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2.
  • Page 100: Using The Busy Lamp Field

    User Guide SoundPoint IP 670 Phone 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press For more information on assigning speed dial keys, refer to Dial Keys Using the Busy Lamp Field The busy lamp field (BLF) feature allows you to monitor the hook status and presence information of other users.
  • Page 101: Troubleshooting Your Soundpoint ® Ip 670 Desktop Phone

    SoundPoint This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 670 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
  • Page 102: Power And Startup

    User Guide SoundPoint IP 670 Phone Power and Startup Symptom There are power issues. 6 - 2 Problem The SoundPoint IP 670 phone has no power. Corrective Action Do one of the following: • Verify that no lights appear on the phone when it is powered up.
  • Page 103: Controls

    Controls Symptom The dial pad does not work. Troubleshooting Your SoundPoint Problem The dial pad on the SoundPoint IP 670 phone does not respond. ® IP 670 Desktop Phone Corrective Action Do one of the following: • Check for a response from other feature keys or from the dial pad.
  • Page 104: Access To Screens And Systems

    User Guide SoundPoint IP 670 Phone Access to Screens and Systems Symptom There is no response when you press a feature key. The screen shows “Network Link is Down”. 6 - 4 Problem The SoundPoint IP 670 phone is not in an active state.
  • Page 105: Calling

    Calling Symptom There is no dial tone. Troubleshooting Your SoundPoint Problem Power is not correctly applied to the SoundPoint IP 670 phone. Dial tone is not present on one of the audio modes. ® IP 670 Desktop Phone Corrective Action Do one of the following: •...
  • Page 106 User Guide SoundPoint IP 670 Phone Symptom The phone does not ring. “Service Unavailable” appears on the screen. 6 - 6 Problem Ring setting or volume is low. Outbound or inbound calling is unsuccessful. You turned off the ringer. The user pressed the New Call...
  • Page 107: Displays

    Check that the screen changes in response. Do one of the following: • Move the SoundPoint IP 670 SIP phone away from the lights. • Replace the lights. 6 - 7...
  • Page 108: Audio

    User Guide SoundPoint IP 670 Phone Audio Symptom There is no audio on the headset. Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present),...
  • Page 109: Regulatory Notices

    Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
  • Page 110 User Guide SoundPoint IP 670 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
  • Page 111 Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 112 CE and VCCI Mark This SoundPoint IP 670 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 113 New Zealand Telepermit Polycom SoundPoint IP670 VoIP Telephone PTC 220/08/063 PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
  • Page 114 User Guide SoundPoint IP 670 Phone Safety Notices - 6...
  • Page 115 2–7 ending calls 3–7 features advanced 4–1 basic 3–1 list of 1–9 SoundPoint IP 670 1–9 SoundPoint IP Color Expansion Module 5–1 forwarding calls 3–19 getting started with your phone 1–1 graphic display backgrounds 2–9 handset answering a call 3–5 connecting 1–5...
  • Page 116 User Guide SoundPoint IP 670 Phone hands-free mode answering a call 3–5 disabled 3–3 placing a call 3–3 headset answering a call 3–6 connecting 1–5 electronic hookswitch 2–7 memory mode 2–6 placing a call 3–4 headset memory mode 2–6 holding calls 3–8 instant messaging 4–3...
  • Page 117 conferences calls 3–9 contact directory 2–11 customizing 2–1 Do Not Disturb 3–21 electronic hookswitch 2–7 ending calls 3–7 ending conferences 3–16 features, list of 1–9 figure, features 1–9 first time use 1–14 forwarding calls 3–19 getting started 1–1 handset 1–5 headset 1–5 headset memory mode 2–6 illustration 1–2...
  • Page 118: Index

    User Guide SoundPoint IP 670 Phone Index – 4...