This equipment guarantee applies to end users ("customers"). This guarantee does
not in any way affect the customer's statutory rights.
The guarantee applies to the supplied devices and all their components but not to their
installation or configuration or to the services provided by the dealer. Manuals and any
software supplied on a separate data medium are excluded from the guarantee. This
guarantee does not apply to decorative covers or any other personalised parts or soft-
ware not included in the scope of supply. The guarantee also does not apply to deco-
rative top or bottom shells for special editions.
The guarantee provides for devices or components that, despite proper care and use,
have demonstrably developed defects due to faulty workmanship and/or faulty mate-
rials to be replaced or repaired at our discretion free of charge. The guarantee does not
cover normal wear and tear. Alternatively, we reserve the right to replace the defective
device with a successor model or reimburse the original purchase price on return of
the defective device. Our decision is final. Any legal claims are excluded.
Claims under the guarantee cannot be made if
– the defect or damage was caused by improper care or use.
Improper care or use includes the following:
– Opening the device (this is classed as third-party intervention)
– Manipulating components on the printed circuit board
– Manipulating the software
– Defects or damage caused by dropping, breaking, lightning or ingress of moisture.
This also applies if defects or damage was caused by mechanical, chemical, radio
interference or thermal factors (e.g. microwave, sauna, etc.).
– Repairs or other work done by persons not authorised by us.
– Devices fitted with accessories not authorised by Siemens.
Any further claims due to damage are excluded, such as damage arising outside the
device, provided this was not due to gross negligence and/or intent on our part.
Claims under the guarantee must be made as soon as the defect is noticed.
A till receipt showing the date of purchase must be presented as proof. Each claim un-
der the guarantee is accepted with the express reservation that subsequent investiga-
tions confirm the validity of the claim.
Any devices or components that are replaced become our property.
The costs of materials and labour will be borne by us, but not the costs of transport,
postage or freight.
We are entitled, at our discretion, to make technical changes (such as firmware up-
dates) beyond repair or replacement in order to upgrade the device to the latest state
of the art. There is no additional charge to the customer for this work. Our decision is
final. Any legal claims are excluded.
The guarantee is valid in the country of purchase. It applies only if the device is oper-
ated in the relevant geographical area in accordance with the information on the pack-
aging and in the operating instructions.