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Adjusting
1. Press the [#] - Admin Menu.
Hardware
2. Press [3] - Setup Menu.
Settings
3. Enter your Manager Password as prompted then press [Enter].
(e.g. Screen
4. Press [5] - Term Settings (Terminal Settings)
brightness &
5. Scroll to TermHW (TerminalHardware) then press [Enter].
key beeps)
From there you can scroll and select to adjust the following:
To adjust the backlight
Hardware Settings
brightness on your
terminal, and key
Key Beep
beeps (the audio beeps
that will sound during
transaction errors),
please follow these
Sleep Timer
steps to adjust your
(IWL220/
terminal hardware:
IWL250
only)
Backlight
Brightness
Setting
APPENDIX
Code
BATCH NEAR
Common
MAX SETTLE
Error
BATCH
Codes
CAN'T READ
CHIP SWIPE
ALLOWED
REMOVE
CARD
10
Press [1] to disable all Key Beeps.
Press [2] to enable all Key Beeps.
Press [3] to enable Key Beeps
on invalid entry's only.
Sleep Timer is in seconds, key in a
value of 10 – 999 and press [Enter].
Press [1] to disable backlight.
Press [2] to enable backlight.
Press [3] to enable backlight for
60 seconds upon key press.
Use Toggle Button to increase
or decrease brightness.
Description
Action
The batch capacity
Complete the
of the terminal
transaction and settle
is nearly full.
as soon as possible.
A chip card was
The card can now be
inserted in the
swiped on the terminal.
chip reader, but
could not be read.
Code
Description
Action
TAP FAILED
A contactless chip
Insert the card.
PLEASE
card was tapped
however the
INSERT
amount is over
OR SWIPE
the contactless
CARD
transaction limit.
PASSWORD
More than four
The admin account
invalid attempts
will be locked out
LOCKED OUT
have been made
for 30 minutes
PRESS ENTER
to enter the admin
or another admin
password.
account may reset
the locked account.
PIN TRIES
The chip card
Request another
EXCEEDED
has recorded too
form of payment.
many invalid PIN
entry attempts.
AMOUNT
Displayed if a
Process completion,
prepaid card is
close tab or force sale
EXCEEDS
used for Auth
with the originally
CARD
Only, Pre-auth or
approved amount on
BALANCE
Open Tab, and is
the Auth Only, Pre-
LIMIT=$X.XX
partially approved
auth or Open Tab. A
(or fully approved
new transaction can
but with $0
be processed with
remaining balance
another card to satisfy
on the card), during
any balance owing.
completion.
EXCEEDS
Displayed if the
Process completion
final amount
or close tab with the
AMOUNT
exceeds the
originally approved
AUTHORIZED
original amount
amount on the Pre-
LIMIT=$X.XX
authorized on an
auth or Open Tab,
Open Tab or Pre-
or void the original
Auth transaction.
transaction and
This message
re-authorize for the
may appear when
full amount owing.
closing the Open
Tab or completing
the Pre-Auth
transaction.
INVALID
An amount greater
Retry the transaction
AMOUNT
than the cash
with an amount
back limit, or the
within the limit.
ceiling limit for
sale or offline
transactions, will
generate this error.
In the event that your
terminal displays
an error, refer to
these error codes to
troubleshoot your
terminal. If the code
you are experiencing
is not shown, retry
the transaction. To
reduce chargeback
risks and manage your
processing costs, avoid
keying transactions
when the card is
present. Instead, ask
for another method
of payment.
If the error persists,
contact your Help Desk
at 1.800.265.5158
for support.
11
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