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Nokia DOC-CLIENT-UG-207 Software Manual

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DiVitas Client
User Guide for Nokia E and N Series
Version 2.7
Part Number: DOC-CLIENT-UG-207

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  Summary of Contents for Nokia DOC-CLIENT-UG-207

  • Page 1 DiVitas Client User Guide for Nokia E and N Series Version 2.7 Part Number: DOC-CLIENT-UG-207...
  • Page 2 Copyright and Confidentiality Notice Copyright 2009 DiVitas Networks, Inc. All rights reserved. DiVitas Networks, DiVitas Server, DiVitas Client and the DiVitas logo are trademarks of DiVitas Networks, Inc. All other trademarks are properties of their respective owners. The designs, features, documentation, software, data and firmware described herein are confidential and proprietary to DiVitas Networks, Inc.
  • Page 3: About This Book

    This book is for users of the DiVitas Client on certain Nokia E Series and N Series handset models. Although this book contains some general E Series usage information, the book’s focus is on the DiVitas Client itself. The book is not intended to be an exhaustive guide on all E Series and N Series features.
  • Page 4: Typographical Conventions

    Should you have any questions concerning this product, or if you desire to contact DiVitas Networks for any reason, please contact DiVitas Service and Support at: (650) 625-1900 or support@divitas.com. Options > End. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 5: Table Of Contents

    Setting Up a 3-Way Conference Call ......... . 37 DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 6 Voicemail Options ............82 DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 7 Checking Your Voicemail ........... 87 DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 8 DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 9: Getting Started

    Recent calls Most screen examples in this guide show the Nokia E61i. On some other supported Nokia E Series handset models, the DiVitas Client dialer and other DiVitas Client screens appear narrower. On any model, the background color or skin might be different.
  • Page 10: Installing The Divitas Client - Overview

    DiVitas Client, this means your account is already set up, and you can proceed to page If the Nokia disclaimer appears or a screen of DiVitas Client configuration settings ■ appears (extension number, password, server IP, and mobile number), this means the application has been installed, but you will need to enter values for these settings before you can sign in.
  • Page 11 ■ CellData and WiFi), they will need to be added before you can fully use the DiVitas Client. See the Nokia guide that came with your handset or refer to the Nokia web site for information on adding “access points.”...
  • Page 12: Logging Into The Divitas Client

    Press the Navi™ scroll key to open the folder. (You also can press the left selection key to select Options, then select Open.) or No. (Press the selection key directly under an option to DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 after...
  • Page 13: Changing Your Divitas Client Password

    The DiVitas Client contacts the DiVitas Server to verify your device and user account information. If the Nokia disclaimer or a screen of fields for DiVitas Client settings (extension number, password, server IP address, and mobile number) appears instead of the Enter password dialog, you will need to enter these settings before you can log in.
  • Page 14: Divitas Home Screen

    Your status message – The same message appears under your name both on your ■ handset and on the handsets of other DiVitas users. For more information about your DiVitas presence and status messages, see on page DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 “Presence”...
  • Page 15 If the number of missed calls exceeds 10, the number will be replaced with a “+” sign. If no number is displayed, you do not have any new missed calls. (For more information, see DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 “Using the Call Log” on page 49.)
  • Page 16: Recent Calls

    DiVitas users, the caller’s voice and text availability is shown. “Instant Messaging” on page “Accessing Voicemail” on page “Contacts” on page > Missed call log > Message list > Voice mail list > Contacts DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 53.) 59.) 43.)
  • Page 17: Accessing Help Or Version Information

    To display information about the DiVitas Client version that is running on the handset: From the DiVitas Home screen, press the left selection key to display the Options menu. Select About. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > Call. Options >...
  • Page 18: Locking The Keypad When The Divitas Client Is Active

    Non-slider Models To lock the keypad on Nokia models that do not have a sliding face (e.g. E71, E90) while the DiVitas Client is active by doing the following: From almost any DiVitas screen except the Contact screen and the Settings screen,...
  • Page 19: Exiting The Divitas Client

    DiVitas Client without re-launching the application. 1. If you need to minimize the DiVitas Client during an active call, follow this same procedure but select the Standby icon. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Options >...
  • Page 20 Exiting the DiVitas Client Getting Started DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 21: Presence

    Available for voice calls and text messages. Available for voice calls only. New text messages will not appear in pop-up windows but will instead be queued and accessible from the Messaging screen. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Presence...
  • Page 22: Changing Your Presence

    Press the Navi scroll key. Scroll to the status area and select ● The following menu is displayed. This icon appears when you are not logged Options > Change presence. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 23: Changing Status Messages

    On the DiVitas Home screen, scroll to the user status area. (See Figure 1 on page 9.) Select Options The status messages are displayed. Scroll to the message you want to display and select OK. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > Personal message > Select message.
  • Page 24 An edit window appears, with the message highlighted for editing. Edit the desired message text. Select to save the changes or The status message is changed. > Personal message > Edit message. Cancel to cancel them. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 25: Using The Divitas Dialer

    The call medium icon indicates the medium, or connection type, that the DiVitas Client will use for the call (see Table 5 on page 26). Using the DiVitas Dialer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 26 In the following example, a call is on WiFi and is being managed by the DiVitas Server. Figure 5. DiVitas Dialer screen with an Active Call on WiFi DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 27 Dial from the Messaging Screen If you have a text conversation on the Messaging screen with the person you want to call: DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 – This option places the call through the DiVitas Server.
  • Page 28: Answering A Call

    Nokia ring tones (models: E51, E63, E66, E71, E90, N73, N80, N81, N82, N85, N95, N95-8GB, N96), and the Nokia ring tone will play for calls to the DiVitas Client. This feature makes it easier for a group of users sitting close to one another to differentiate the sound of their phones.
  • Page 29: Ending A Call

    You can convert an unsupported audio file (e.g. MP3 or WAV) to the AAC format using the Nokia Multimedia Player (a utility found within PC Suite). To do so, simply open the audio file and then click the ‘Convert and Save’ button Enter the location where you would like to save the file and click the ‘Save as Type’...
  • Page 30: Placing A Call On Hold

    Hold or press the green Call key. Transfer when the other party’s phone is still ringing and > contact. Transfer DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 as soon as you hear the ringer for...
  • Page 31: Enabling The Loudspeaker

    You can mute the microphone during an active call. When the microphone is muted, you are still able to hear the party at the other end of the call but they cannot hear you. To mute the microphone, select DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > number.
  • Page 32 Muting the Microphone Using the DiVitas Dialer To unmute, select Handset model E65 also has a Mute button (hard key). Options > Unmute, or press the Navi scroll key. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 33: Managing Multiple Calls

    From business to contact ● list. Select the contact, then select Dial. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > call. – This option places the current call on hold and displays a blank dial number.
  • Page 34: Swapping Calls

    “8935”. > Call > From mobile number. The DiVitas Client places “Conferencing” on page Options DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > Swap. The first call is placed on hold...
  • Page 35: Toggling A Call Between The Handset And An Ip Desk Phone

    Client on the mobile handset. If you have two active calls, both calls are moved. 1. Note that this feature is not available when the user is on a cellular network. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Toggling a Call Between the Handset and an IP Desk Phone >...
  • Page 36: Star Codes For Common Features

    Enable Call Forwarding Disable Call Forwarding IVR Recording Enable Do-Not-Disturb Disable Do-Not-Disturb Enable Call Forwarding on Busy Tone Disable Call Forwarding on Busy Tone Options > Cancel toggle. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 37: Conferencing

    – Allows you to mute audio for all participants. – Ends the call for all three participants. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Conferencing Mute...
  • Page 38 From the dialer screen, select On your dialer screen, the held and active calls are replaced with a single call named “Conference”. Options > Conference. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 39 The icon shown in the following example appears. Figure 10. Muted Conference To resume the conference, select Options > Unmute from the dialer screen, or press the Navi scroll key. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 40 Break to option. The Mute Break to option places one participant on Options > Conference. > Break to from the dialer screen. Options > Conference. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 option mutes...
  • Page 41: Participating In A Scheduled Conference Call

    You will not be able to join the conference unless another caller leaves. To join in this case, hang up, then redial the conference number after the other caller leaves. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Participating In a Scheduled Conference Call Options >...
  • Page 42 Increase the speaker volume. Lock/Unlock the conference. When the conference is locked, no new users can join. Available To... Users and Moderator Users and Moderator Users and Moderator Moderator only DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 43: Contacts

    From the native Home screen, scroll to the Contacts icon Press down on the Navi scroll key or select From other DiVitas Client screens, scroll to the following icon: ■ Options > Contacts. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Contacts...
  • Page 44: Searching The Divitas Directory And Adding Divitas Contacts

    (typically 2-seconds) such that when the call is picked up at the remote end, a pause is introduced in between the sets of Options > Search extension. > Add this contact. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 directory.
  • Page 45: Locating A Contact Via Quick Search

    Select one of the following: Show all ● ● My network contacts DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Options > Filter. – Displays all contacts, including non-DiVitas contacts. – Display only other DiVitas users, regardless of presence.
  • Page 46: Calling Or Sending A Message To A Contact

    > Hide personal messages. > Call > From business number Select key to initiate the call or press the Navi scroll key. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 “Disabling the 47.) From mobile number...
  • Page 47: Disabling The Presence Indicator For A Contact

    To re-enable display of the presence indicator for a contact: Select the contact. Select Presence DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > Send message. Send soft key to transmit the message.
  • Page 48 Disabling the Presence Indicator for a Contact Contacts DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 49: Using The Call Log

    Calls to or from numbers in your Contacts list appear in the DiVitas Call Log by contact name. Calls to or from people who are not in your contacts list will appear in the DiVitas Call Log as phone number. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 50: Accessing The Call Log Screens

    Deleting a call log in the missed, incoming, or outgoing call log screens will not clear the entry from the recent call list displayed on the Home screen. “Dial by Selecting a DiVitas Call Log Entry” on to cancel the request. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 51: Where Calls Are Logged

    Client call from WiFi to Handoff of DiVitas Client call from GSM to WiFi DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Native Dialer’s Call Log DiVitas Client Call Log Logged as Incoming or Missed Logged as Incoming or Missed...
  • Page 52 Where Calls Are Logged Using the Call Log DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 53: Instant Messaging

    By default, 'Watch presence' will be enabled for this user, thus allowing exchange of IMs. Instant Messaging Options > and then add the contact by selecting DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Presence > Watch presence Options >...
  • Page 54: Sending A Message To A Network Contact

    An IM can be sent or received when you are on an active call, but it cannot be ● sent when there is no data connection (e.g. Cellular Voice Channel mode). > Send message. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 55: Viewing And Replying To A Message

    Select the IM icon from the Home screen, and press the Navi scroll key, or select ■ Options > Message DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 list. Viewing and Replying to a Message Instant Messaging...
  • Page 56 On the message screen, select the conversation and press the Navi scroll key or select Options A chat window opens, with a text entry field located at the bottom. > Send message. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 57: Managing Multiple Conversations

    Options To clear all messages from a conversation without deleting the conversation itself, open the conversation and select DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 “Sending a Message to a Network Contact” on > Delete conversation.
  • Page 58 Deleting a Conversation Instant Messaging DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 59: Accessing Voicemail

    The number indicates the number of new voicemails you have. If your handset supports Message Waiting Indicator (MWI), the indicator light flashes to indicate new voicemail. Accessing Voicemail 81.) DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 “Voice-Only...
  • Page 60: Playing Voicemail Messages

    ■ Options > Delete All Options Options > Download and (this will appear if the message has already been downloaded) DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > Voice mail list. play. Options > Play.
  • Page 61: Saving A Message

    Voicemails are automatically saved until you delete them. All your saved voicemails go into the same folder on the server. To replay a voicemail, just highlight and select Options > Play. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Resume Saving a Message Accessing Voicemail...
  • Page 62 Saving a Message Accessing Voicemail DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 63: Settings Options

    DiVitas Client the default dialer, placing all Options > Settings > Phone settings option configures the DiVitas Client to start automatically DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > Force calls via...
  • Page 64 Enabled to Disabled. To re-enable it, use the same procedure to change the state to Enabled. Options > Settings > Phone settings Options > Settings > Phone settings DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > Auto-start DiVitas > Save password. The...
  • Page 65: Network Settings

    ■ network conditions. The default is Always above. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Options > option does not affect roaming from one carrier network option specifies the network conditions under which the messaging –...
  • Page 66: Connection Status

    This option allows you to prohibit the DiVitas Client from using specific access points (APs). The DiVitas Client follows the Nokia convention of using the term “AP” to refer to a Wireless LAN (WLAN) connection or a CellData (packet data) connection.
  • Page 67 Access points, you can observe that the connection is still enabled. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > Settings >...
  • Page 68 Network Settings Settings Options DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 69: Upgrading The Divitas Client

    Uninstalling the DiVitas Client ..........80 Verifying Proper Firmware Prior to Installing Client Prior to installing the DiVitas Client software on the Nokia handset, you must first verify that the handset is running the correct firmware version, and must take corrective action if it is not.
  • Page 70: Alternative Client Installation Method

    Upgrading the DiVitas Client To determine which version is running on a handset, dial *#0000# from the native dialer, (not from the DiVitas Client dialer.) If necessary, upgrade the firmware using the Nokia Software Updater (at nokia.com/softwareupdate) and PC Suite.
  • Page 71 10 The image is downloaded. If a prompt appears, asking whether you want to open the downloaded image, press the left selection key to select Open. The Install DiVitasPhone? message appears. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Alternative Client Installation Method Upgrading the DiVitas Client...
  • Page 72 The handset installs the application. When installation is complete, a blank browser page is displayed. 18 Press the left selection key to select Options, then select Selection key to continue. Exit to close the browser. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 73 Otherwise, when the Enter password dialog is displayed, press the right selection key to select Details. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 or the right selection key to select No, depending on your preference.
  • Page 74 The next time you start the DiVitas Client application, you only need to enter your password. The DiVitas Client remembers the other values. Login option unless all the DiVitas Client DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 75: Upgrading The Divitas Client

    DiVitas Client. From this point, the upgrade procedure is the same as the installation procedure, beginning with step 10 on page 71. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 76: Adding A Shortcut To The Divitas Client

    Figure 22.) Figure 21. Active-Standby Shortcut Selection > Tools > Settings > Phone > Standy mode > Back > Back > Exit. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 > Active standy apps.
  • Page 77 Scroll to “DiVitas” and press the Navi scroll key to select it, or select OK. Select Exit. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Adding a Shortcut to the DiVitas Client Upgrading the DiVitas Client Menu >...
  • Page 78 Adding a Shortcut to the DiVitas Client Upgrading the DiVitas Client Figure 23. Menu > Tools > Own key DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 79: Troubleshooting The Divitas Client

    Logs feature cannot function – perhaps due to a loss of connectivity. To use the archive log utility, simply select Archived files are named according to timestamp and should be accessed by the system administrator by pressing the Nokia menu button and navigating to the following folder: Office >...
  • Page 80: Uninstalling The Divitas Client

    If you should ever choose to uninstall the DiVitas Client, DiVitas recommends that you use the following procedure: Press the Menu key. Select the Office folder. Select the DiVitas icon. Select Options Select at the prompt. > Remove. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 81: Voice-Only Voicemail Access

    When prompted to enter your user name, enter your DiVitas Client extension number. When prompted to enter your password, enter your DiVitas Server voicemail password. Voice-Only Voicemail Access “Accessing the DiVitas Dialer Screen” on > Call voicemail. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 82: Voicemail Options

    Figure 25 on page 83 and Figure 26 on page 84 show the voicemail options available on the DiVitas Server. (Option 3 in the main menu is not shown, since it is not used.) DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 83 Voicemail Options Voice-Only Voicemail Access Figure 25. Voicemail Options DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 84 Voicemail Options Voice-Only Voicemail Access Figure 26. Voicemail Options (cont.) DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 85 For example, if you are going on vacation, you can record a Temporary greeting to inform callers of the dates you will be away. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Setting Up Your Mailbox Voice-Only Voicemail Access Default Greeting Customized Greeting “The person at...
  • Page 86 . If you record your name, the greetings The person at extension extension-number” “Signing In to the DiVitas Server Voicemail 81.) “Signing In to the DiVitas Server Voicemail 81.) DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 The person...
  • Page 87: Checking Your Voicemail

    You can save a message into any of the folders. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 “Signing In to the DiVitas Server Voicemail 81.)
  • Page 88 Old folder, unless you delete the message or save it to another folder instead. “Signing In to the DiVitas Server Voicemail 81.) DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...
  • Page 89: Forwarding A Message

    ● ● 2 – Forward as-is These options along with the other message options are shown in Figure 25 on page 83. DiVitas Client User Guide for Nokia E and N Series Phones, v2.7 Checking Your Voicemail Voice-Only Voicemail Access...
  • Page 90 Checking Your Voicemail Voice-Only Voicemail Access DiVitas Client User Guide for Nokia E and N Series Phones, v2.7...

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E seriesN series