Mobile security
Unfortunately, thieves will find a mobile like yours irresistible.
We recommend that you never leave your mobile unattended
or visible in a car, and also try not to use your mobile in busy,
public places.
Activate your SIM PIN, then change it to a secret one
To protect your SIM card, the security settings on your mobile
allow you to activate its preset PIN number. This number is
1210. Once it's activated, you will need to enter it every time
you switch your mobile on.
For extra protection, we recommend that you change your
SIM PIN to a secret number of your choice – your handset
user guide gives you specific instructions on how to do this.
Call us if your mobile goes missing
You can contact us free from a landline on 0800 783 2326.
Call straight away and we'll bar your mobile so no-one else can
use it. Remember, you'll be charged for any calls made on your
mobile until we hear from you.
To stop calls being made on your account, we just need your mobile
number. If you give us your SIM and IMEI numbers as well we can
bar your mobile completely. You'll find the IMEI number by pressing
*#06#
on your mobile's keypad. Please jot them down now
and hang on to them for future reference.
My mobile # .....................................................................
My SIM #
.....................................................................
My IMEI #
.....................................................................
18
19471 BT Fusion Consumer_Nokia_620-21 20-21
Keep your SIM cards separate
If you have more than one mobile on your account, make sure you
don't mix up or swap their SIM cards. That's because each SIM is
paired with a specific mobile, and we need to know which mobile
is missing in order to stop anyone else using it.
To protect it, register it www.immobilise.com
Many thousands of mobile phones are lost or stolen each year in
the UK. The National Mobile Phone Register already holds the
details of over 10 million phones.
Register
Register your phone for free at www.immobilise.com
To register all you need is your mobile phone. When you register,
you will need to enter your contact details and your IMEI number.
Once you have registered your phone, you will have a better
chance of getting it back if it is lost or stolen.
When not to use your mobile
•
When flying. Switch off to prevent interference with the
aircraft's navigation systems
•
When driving. Never use a mobile while driving.
Allow voicemail to take your calls, and listen to them when
you're away from the vehicle
•
In hospitals. If in doubt, keep your mobile switched off until
you're outside the building
•
At petrol stations. Or anywhere else where a spark from your
mobile could ignite flammable fumes or explosive materials
All mobiles supplied by BT conform to the highest safety standards on
exposure to radio frequency emissions. You'll find government advice
on mobiles at www.doh.gov.uk/mobile
Useful numbers
BT Directory Enquiries – 118 500
The easy to use 118 500 BT Directory Enquiries service gives you
access to any listed UK residential or business fixed line phone
number.
•
118 500 is available 24 hours a day, 365 days per year
•
With one call you can make as many phone number requests as
you need
•
All numbers will automatically be sent via text message
•
You can be connected straight through to the number you wish to
reach
Need an international number?
For BT International Directory Enquiries, just call 118 505 when
you're in the UK.
2222 Travel and Weather Information
2222 keeps you informed about travel and weather information,
whether you're planning your journey from home or stuck in a traffic
jam on the way to your destination.
You'll be given a traffic update for your specific location and the
option of checking for road news and weather forecasts from any
region across the UK.
ICE 'In Case of Emergency'
Enter the number of the person you would want to be contacted 'In
Case of Emergency' into your phonebook. In an emergency situation,
ambulance and hospital staff will then be able to quickly find out
who your next of kin are and be able to contact them.
•
Go to Contacts
•
Select Add New Contact
•
Enter the letters 'ICE' under the name followed by the telephone
number of your next of kin (ensure both daytime and evening
numbers are included if possible)
ICE advice
•
Make sure the person whose name and number you are giving has
agreed to be your ICE contact
•
Make sure your ICE contact has a list of people they should
contact on your behalf – including your place of work
•
Make sure your ICE contact's number is one that's easy to reach.
For example a home number could be useless in an emergency
if the person works full time
•
Make sure your ICE contact knows about any medical conditions
that could affect your emergency treatment – for example
allergies or current medication
To make an Emergency Services call (999, 112 or 911)
There may be circumstances when your mobile phone, like any
other mobile, cannot guarantee a connection and an emergency
call cannot be placed due to network, environmental or interference
issues. You should never rely solely upon any mobile for emergency
services calls. We recommend a fixed line phone is retained and
is used for emergency services calls. When making an emergency
services call, ensure that you give all the necessary information as
accurately as possible including your location, as this will enable
emergency services to pinpoint your exact location.
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