Dell WM615 User Manual page 21

Common
Symptoms
Mouse pointer
does not move
What You
Experience
The mouse
pointer freezes
Possible Solutions
1. Check the battery level.
• If the mouse uses a
rechargeable battery, make
sure the batteries are fully
charged.
• If the mouse uses
replaceable batteries,
replace them with new
batteries.
2. Turn the mouse off then on.
• Rotate the mouse to off
position, then rotate the
mouse to on position.
• Check that the power LED
(white) on scroll touch-
strip blinks once.
3. On your computer, turn the
Bluetooth off and on.
4. Restart your computer.
5. Check for interference
that may affect Bluetooth
connectivity (e.g nearby Wifi,
USB 3.0 Devices).
• Check for any wireless
devices that are in
close proximity such
as wireless networking
devices (Bluetooth printer,
USB 3.0 dongle, etc),
wireless pointing devices,
and microwave ovens.
• Move away from these
devices.
Troubleshooting │ 21