Brother DS-620 User Manual page 49

Troubleshooting
Difficulty Cause
The scan quality Paper dust has accumulated inside
is poor. your scanner.
Calibration needs to be performed.
The scanner resolution is too low.
Colors in the scanned The settings are not appropriate for
image are dark. the type of document being scanned.
Calibration needs to be performed.
OCR feature does not The scanner resolution is too low.
work.
(Windows
Nuance PaperPort™ 12SE has not
been installed on your computer.
(Macintosh users)
Presto! PageManager has not been
installed on your computer.
The scanned image The scanner's Document Guide
is skewed (slanted). are not adjusted to fit the width
of the document.
®
users)
Suggestions
Clean your scanner (see Scanner Maintenance
on page 39).
Perform the calibration.
®
• For Windows : to perform the calibration using
software, see Calibration using software
®
(for Windows ) on page 34.
• For Macintosh: to perform the calibration using
software, see Calibration using software
(for Macintosh) on page 37.
Increase the scanner resolution.
®
For Windows : see Image settings on page 15.
For Macintosh: see Image settings on page 23.
Adjust the scanning settings.
®
For Windows : see Image settings on page 15.
For Macintosh: see Image settings on page 23.
Perform the calibration.
®
• For Windows : to perform the calibration using
software, see Calibration using software
®
(for Windows ) on page 34.
• For Macintosh: to perform the calibration using
software, see Calibration using software
(for Macintosh) on page 37.
Increase the scanner resolution.
®
For Windows : use PaperPort™ 12SE to increase
the resolution.
For Macintosh: use Presto! PageManager 9
to increase the resolution.
Make sure you have installed Nuance
PaperPort™ 12SE from the supplied DVD-ROM.
Make sure you have installed Presto! PageManager
from the supplied DVD-ROM.
Adjust the Document Guide to fit the width
of the document.
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