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LaserJet Pro M501
LaserJet Enterprise M506
LaserJet Enterprise MFP M527
Troubleshooting Manual
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www.hp.com/support/ljM501
www.hp.com/support/ljM506
www.hp.com/support/ljM527MFP
For printer part removal and part number
information, see the Repair Manual.
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Troubleshooting

   Related Manuals for HP LaserJet Pro M501

   Summary of Contents for HP LaserJet Pro M501

  • Page 1

    LaserJet Pro M501 LaserJet Enterprise M506 LaserJet Enterprise MFP M527 Troubleshooting Manual M527dn M527f M527c M527z M501n M501dn M506x M506n M506dn www.hp.com/support/ljM501 www.hp.com/support/ljM506 www.hp.com/support/ljM527MFP For printer part removal and part number information, see the Repair Manual.

  • Page 3

    HP LaserJet Pro M501, HP LaserJet Enterprise M506, and LaserJet Enterprise MFP M527 Troubleshooting Manual...

  • Page 4

    The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 5: Conventions Used In This Guide

    Conventions used in this guide TIP: Helpful hints or shortcuts. Reinstallation tip: Reinstallation helpful hints, shortcuts, or considerations. NOTE: Information that explains a concept or how to complete a task. IMPORTANT: Information that help the user to avoid potential printer error conditions. CAUTION: Procedures that the user must follow to avoid losing data or damaging the printer.

  • Page 6

    Conventions used in this guide ENWW...

  • Page 7: For Additional Service And Support Information

    For additional service and support information HP service personnel, go to the Service Access Work Bench (SAW) at http://h41302.www4.hp.com/km/saw/ home.do. Channel partners, go to HP Channel Services Network (CNS) at https://h30125.www3.hp.com/hpcsn. At these locations, find information on the following topics: Install and configure ●...

  • Page 8

    For additional service and support information ENWW...

  • Page 9: Table Of Contents

    Memory .............................. 10 Firmware ......................... 10 Nonvolatile random access memory (NVRAM) ............... 10 Random access memory (RAM) ..................11 HP Memory Enhancement technology (MEt) ..............11 Engine-control system ............................12 DC controller ............................13 Motors ..........................14 Fans ..........................15 Solenoids .........................

  • Page 10: Table Of Contents

    LEDs ..........................16 Low-voltage power supply ........................ 17 Low-voltage power supply voltages description ............19 Over-current/over-voltage protection ................19 Safety ..........................20 Sleep mode operation (M506/M527) ................20 Low-voltage power supply failure detection (M506/M527) .......... 20 Low-voltage power supply functions ................20 High-voltage power supply .......................

  • Page 11: Table Of Contents

    Tray 2 paper presence detection ..................42 Tray 2 lift operation ......................42 Tray 2 paper pickup ......................43 Tray 2 multiple-feed prevention ..................43 Tray 2 presence detection ....................44 Tray 2 skew feed prevention ................... 44 Feed speed control ......................45 Duplexing unit ...........................

  • Page 12: Table Of Contents

    Downstream device detection ..................64 Hook switch control ......................64 Ring detect ........................64 Line current control ......................64 Billing or metering tone filters ..................65 Fax page storage in flash memory ....................65 Stored fax pages ......................65 Advantages of flash memory storage ................65 2 Solve problems ............................

  • Page 13: Table Of Contents

    Diagrams: General circuit diagrams ................169 Internal test and information pages ....................171 Print a configuration page .................... 171 HP embedded Jetdirect page (M506/M527) ..........174 Wireless page (M506/M527) ..............175 Finding important information on the configuration pages ..... 176...

  • Page 14: Table Of Contents

    Print a fuser test page (M506/M527) ................177 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) (M501) ................... 179 Control panel menus (M501) ......................182 Setup menu ........................182 HP Web Services menu (M501) ..............182 Reports menu (M501) ................

  • Page 15: Table Of Contents

    57.XX Error Messages ................262 58.XX Error Messages ................263 59.XX Error Messages ................263 79 Errors ..................... 264 Alpha Error Messages ................. 265 Event-log messages ................... 272 Control-panel messages and event log entries (M506/M527) ........275 10.XX.YZ Error Messages ................275 11.XX.YZ Error Messages ................

  • Page 16: Table Of Contents

    Print from a different software program ..................397 Check the paper-type setting for the print job ................397 Check toner-cartridge status ......................397 Visually inspect the toner cartridge or cartridges ................398 Print a cleaning page ........................398 Check paper and the printing environment ..................399 Use manual print modes (M506/M527) ..................

  • Page 17: Table Of Contents

    Output is curled or wrinkled ......................519 Printer does not pick up paper or misfeeds ..................520 The printer does not pick up paper ................520 The printer picks up multiple sheets of paper ............. 521 The document feeder jams, skews, or picks up multiple sheets of paper (M527) ..521 Paper does not feed automatically ................

  • Page 18: Table Of Contents

    Printer dimensions ............................578 HP LaserJet Enterprise M501 dimensions ..................578 HP LaserJet Enterprise M506 dimensions ..................580 HP LaserJet Enterprise MFP M527 dimensions ................583 Printer space requirements ..........................586 Power consumption, electrical specifications, and acoustic emissions ............586 Operating-environment range ..........................

  • Page 19

    Index ................................593 ENWW xvii...

  • Page 20

    xviii ENWW...

  • Page 21

    List of tables Table 1-1 Sequence of operation ............................5 Table 1-2 Motors ................................. 14 Table 1-3 Fans ..................................15 Table 1-4 Solenoids ................................15 Table 1-5 Clutches ................................15 Table 1-6 Switches ................................15 Table 1-7 Photointerrupter sensors ........................... 16 Table 1-8 Sensors ................................

  • Page 22

    Table 2-32 Configuration page (M501) ..........................172 Table 2-33 Configuration page (M506/M527) ........................173 Table 2-34 HP embedded Jetdirect page (M506/M527) ....................174 Table 2-35 Wireless page (M506/M527) .......................... 175 Table 2-36 Important information on the configuration pages ..................176 Table 2-37 HP Web Services menu (M501) ........................

  • Page 23

    Table 2-48 General Print Settings menu (M506/M527) ....................230 Table 2-49 Default Print Options menu (M506/M527) ....................233 Table 2-50 Display Settings menu (M506/M527) ......................235 Table 2-51 Manage Supplies menu (M506/M527) ......................237 Table 2-52 Manage Trays menu (M506/M527) ........................ 240 Table 2-53 Network Settings menu (M506/M527) ......................

  • Page 24

    xxii ENWW...

  • Page 25

    List of figures Figure 1-1 Relationship between the main printer systems ....................3 Figure 1-2 System block diagram ............................4 Figure 1-3 Engine-control system ............................12 Figure 1-4 DC controller block diagram ..........................13 Figure 1-5 Low-voltage power-supply circuit (M501) ......................17 Figure 1-6 Low-voltage power-supply circuit (M506/M527) .....................

  • Page 26

    Figure 1-33 Jam detection (1x550-sheet paper feeder) ....................53 Figure 1-34 Document feeder sensors ..........................56 Figure 1-35 Document feeder paper path ......................... 56 Figure 1-36 Deskew operation ............................59 Figure 1-37 Document feeder open (book mode) ......................60 Figure 1-38 Document feeder open (60º to 80º) ....................... 60 Figure 2-1 Open the Pre-boot menu ..........................

  • Page 27

    Figure 2-71 General circuit diagram for the printer base (2 of 2) ................... 170 Figure 2-72 Configuration report (M501) ......................... 172 Figure 2-73 Configuration page (M506/M527) ........................ 173 Figure 2-74 HP embedded Jetdirect page (M506/M527) ....................174 Figure 2-75 Wireless page (M506/M527) ......................... 175 Figure 2-76 Fuser test page (M506/M527) ........................178...

  • Page 28

    Figure 2-77 Paper Tray guides ............................281 Figure 2-78 Paper Tray overfill guide ..........................281 Figure 2-79 Paper Tray guides ............................283 Figure 2-80 Paper Tray overfill guide ..........................283 Figure 2-81 Paper Tray guides ............................285 Figure 2-82 Paper Tray overfill guide ..........................285 Figure 2-83 Paper Tray guides ............................

  • Page 29

    Figure 2-118 Impulse band leading edge ........................465 Figure 2-119 Toner in the leading edge margin (fuser slap) ................... 467 Figure 2-120 Wide-pitch banding ............................. 469 Figure 2-121 Fuser blisters .............................. 472 Figure 2-122 Contaminated fuser film ..........................473 Figure 2-123 Hot fuser offset ............................474 Figure 2-124 Poor edge fixing - within the image assurance area ..................

  • Page 30

    Figure 2-159 Jam sensors ..............................524 Figure 2-160 Open the Pre-boot menu ..........................561 Figure 2-161 Open the Pre-boot menu ..........................563 Figure 2-162 Open the Pre-boot menu ..........................564 Figure 2-163 Configuration page firmware date code location (M501) ................566 Figure 2-164 Configuration page firmware version (M506/M527) .................

  • Page 31: Theory Of Operation

    Theory of operation Related documentation and software ● Basic operation ● Formatter-control system ● Engine-control system ● Engine laser/scanner system ● Pickup, feed, and delivery system ● Input accessories ● Scanning and image capture system (M527) ● Document feeder system (M527) ●...

  • Page 32: Related Documentation And Software

    Related documentation and software HP service personnel, go to the Service Access Work Bench (SAW) at http://h41302.www4.hp.com/km/saw/ home.do. Channel partners, go to HP Channel Services Network (CSN) at https://h30125.www3.hp.com/hpcsn. Chapter 1 Theory of operation ENWW...

  • Page 33: Basic Operation

    Basic operation The printer routes all high-level processes through the formatter, which stores font information, processes the print image, and communicates with the host computer. The basic printer operation comprises the following systems: The engine-control system, which includes the high-voltage and low-voltage power supplies (HVPS and ●...

  • Page 34

    Figure 1-2 System block diagram (M506/M527 only) Chapter 1 Theory of operation ENWW...

  • Page 35: Sequence Of Operation

    Sequence of operation The DC controller PCA controls the operating sequence, as described in the following table. Table 1-1 Sequence of operation Period Duration Description Waiting From the time the power is turned on, the door is Heats the fuser film in the fuser ●...

  • Page 36: Formatter-control System

    The default setting is a 5-minute idle time. This setting can be changed by using the control panel menus or the HP Embedded Web Server (EWS). The printer exits sleep delay mode and enters the warm-up cycle when any of the following occurs.

  • Page 37: Auto On / Auto Off Mode (m501)

    Sleep: The printer control panel is off (blacked out). The power button light blinks once every three ● seconds. Deep sleep: The printer control panel is off (blacked out). The power button light blinks once every three ● seconds. The control panel and power button appearance is the same in this state as the sleep state. However, the printer is drawing less than 1 watt of power in the deep sleep state (as opposed to 6 watts of power in the sleep state).

  • Page 38: Printer Management Language (pml)

    Context-sensitive switching: The printer can automatically recognize the personality (PS or PCL) of ● each job and configure itself to serve that personality. Isolation of print environment settings from one print job to the next: For example, if a print job is ●...

  • Page 39: Easy-access Usb Port (m506/m527)

    Easy-access USB port (M506/M527) All models feature easy-access USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: .pdf ●...

  • Page 40: Firmware

    The M527 includes a fax phone line connection. Easy-access USB printing (no computer required; M506/M527) ● HP near field communication (NFC) for printing from mobile devices (M506x and M527z models only) ● Wi-Fi Direct for printing from mobile devices (M506x and M527z models only) ●...

  • Page 41: Random Access Memory (ram)

    Random access memory (RAM) The RAM on the formatter serves as a temporary storage area for printing and system operation. HP Memory Enhancement technology (MEt) MEt effectively doubles the amount of standard memory through a variety of font- and data-compression methods.

  • Page 42: Engine-control System

    Engine-control system The engine-control system receives commands from the formatter and interacts with the other main systems to coordinate all printer functions. The engine-control system consists of the following components: DC controller ● Low-voltage power supply ● High-voltage power supplies ●...

  • Page 43: Dc Controller

    DC controller The DC controller controls the operation of the printer and its components. The DC controller starts the printer operation when the printer power is turned on and the power supply sends DC voltage to the DC controller. After the printer enters the standby period, the DC controller sends out various signals to operate motors, solenoids, and other printer components based on the print command and image data that the host computer sends.

  • Page 44: Motors

    Motors The printer has four motors. The motors drive the components in the paper-feed and image-formation systems. The DC controller monitors the fuser motor and the scanner motor to determine if a motor has failed. It notifies the formatter when it encounters the following conditions: Startup failure: the motor does not reach a specified speed within a specified time from when the motor ●...

  • Page 45: Fans

    Fans The printer has two fans for preventing the temperature from rising in the printer and for cooling the printed pages. The DC controller determines if there is a fan failure and notifies the formatter if a fan locks for a specified time from when the fan starts.

  • Page 46: Photointerrupter Sensors

    Photointerrupter sensors Table 1-7 Photointerrupter sensors Component abbreviation Component name PS1a Media-width sensor PS2b Duplex feed sensor (duplex models only) Tray 2 media out sensor Top-of-page (TOP) sensor Tray 1 media-out sensor Output bin media-full sensor PS11 Registration sensor PS12 Media surface sensor PS13 Fuser output sensor...

  • Page 47: Low-voltage Power Supply

    Low-voltage power supply The low-voltage power-supply (LVPS) circuit converts the AC power from the wall receptacle into the DC voltage that the printer components use. Figure 1-5 Low-voltage power-supply circuit (M501) AC input Fuser power supply Fuse FU101 Fuser control Fuser circuit DC controller...

  • Page 48

    Figure 1-6 Low-voltage power-supply circuit (M506/M527) AC input Fuser power supply Fuse FU101 Fuser control Fuser circuit DC controller Fuse FU102 FREQSNS Frequency detection circuit Power switch PWRSW +3.3VB +3.3VH +5VC Rectifying circuit +3.3VA +5VA +5VA +3.3V generation generation circuit circuit +24VA +24VD...

  • Page 49: Low-voltage Power Supply Voltages Description

    Low-voltage power supply voltages description The low-voltage power supply converts the AC power into two DC voltages, which it then subdivides, as described in the following table. Table 1-10 Converted DC voltages Main DC voltage Sub-voltage Behavior +24 V +24 VA Constantly supplied Stopped during inactive OFF Becomes 4V during active OFF...

  • Page 50: Safety

    CAUTION: If DC voltage is not being supplied from the low-voltage power supply, the protective function might be running. In this case, turn the power switch off and unplug the power cord. Do not turn the power switch on until the root cause is found and corrected. If the protective function is active, the DC controller notifies the formatter of a low-voltage power supply failure.

  • Page 51: High-voltage Power Supply

    High-voltage power supply The DC controller controls the high-voltage power supply (HVPS) to generate biases. The high-voltage power supply delivers the high-voltage biases to the following components used to transfer toner during the image- formation process: Primary charging roller (in the toner cartridges) ●...

  • Page 52: Fuser Bias

    Fuser bias The printer uses instant-on fusing. The fuser bias is DC positive for improved print quality. The fuser bias circuit is located in the high-voltage power supply. Fuser control The DC controller and components in the fuser perform the following functions related to fuser operation: Control fuser temperature ●...

  • Page 53: Fuser Control Functions

    Table 1-13 Fuser components (continued) Type of component Abbreviation Name Function Thermistors Main thermistor Detects the center temperature of the fuser heater (Contact type) Thermal switch Thermal switch Prevents an abnormal temperature rise in the fuser heater (Contact type) Fuser control functions Figure 1-9 Fuser control Low-voltage suppry supply...

  • Page 54: Fuser Heater Protection

    Table 1-14 Fuser control functions Failure detection function Supported feature Fuser temperature control Fuser failure detection Frequency detection circuit failure detection Fuser pressure release mechanism failure detection Fuser type identification detection Fuser presence detection Fuser life detection Relay failure detection Fuser roller cleaning Fuser heater protection Fuser heater protection is a feature that detects excessive temperatures in the fuser and interrupts the power...

  • Page 55: Engine Laser/scanner System

    Engine laser/scanner system The laser/scanner system forms the latent electrostatic image on the photosensitive drums inside each of the toner cartridges. The DC controller receives instructions from the formatter regarding the image of the page to be printed. The DC controller signals the lasers to emit light, and the laser beams pass through lenses and onto the scanner mirror, which rotates at a constant speed.

  • Page 56: Laser/scanner Failure Detection

    Laser/scanner failure detection The DC controller determines an optical unit failure and notifies the formatter of the error status when any of the following occurs: Beam detect (BD) failure detection: The scan control board (SCB) does not detect the laser/scanner ●...

  • Page 57: Image-formation Process

    Image-formation process The image-formation system creates the printed image on the paper. The system consists of the following components: Toner cartridge ● Transfer roller ● Fuser ● Laser/scanner ● High-voltage power supply ● The DC Controller controls the internal components of the image formation system (according to commands received from the formatter) to form the toner image on the photosensitive drum surface.

  • Page 58

    Pressure roller ● Fuser film (follows the pressure roller) ● NOTE: The primary charging roller and developer roller are located in the toner cartridge. Figure 1-12 Fuser motor DC controller Abbreviation Component Fuser motor The following figure shows the location of the toner-level sensor. Chapter 1 Theory of operation ENWW...

  • Page 59

    Figure 1-13 Toner-level sensor Toner level sensor DC controller Table 1-15 Sensors Abbreviation Component Toner-level sensor The image-formation process consists of seven steps divided into five functional blocks. Figure 1-14 Image-formation process : Paper path Latent image formation : Direction of drum rotation 2.

  • Page 60: Step 1: Primary Charging

    Table 1-16 Image formation process Functional block Steps Description Latent image formation 1. Primary charging An invisible latent image forms on the surface of the photosensitive drum. 2. Laser-beam exposure Development 3. Developing Toner adheres to the electrostatic latent image on the photosensitive drum.

  • Page 61: Step 2: Laser-beam Exposure

    Step 2: Laser-beam exposure The laser beam strikes the surface of the photosensitive drum in the areas where the image will form. The negative charge neutralizes in those areas, which are then ready to accept toner. Figure 1-16 Laser-beam exposure Laser beam Photosensitive drum Step 3: Development...

  • Page 62: Step 4: Transfer

    Step 4: Transfer The toner image on the photosensitive drum transfers to the paper. Transfer bias applied to the transfer roller attracts the negatively-charged toner to the paper. Figure 1-18 Primary transfer Photosensitive drum Paper Transfer roller Transfer bias Step 5: Separation The elasticity of the paper and the curvature of the photosensitive drum cause the paper to separate from the photosensitive drum.

  • Page 63: Step 6: Fusing

    Step 6: Fusing To create the permanent image, the paper passes through heated, pressurized rollers to melt the toner onto the page. Fusing bias is added to the pressure roller to improve the print quality. Figure 1-20 Fusing Fuser heater Fuser film Paper Pressure roller...

  • Page 64: Toner Cartridge

    Toner cartridge The printer has one toner cartridge. Design The toner cartridge is filled with toner and consists of the following components: Photosensitive drum ● Developer roller ● Primary-charging roller ● Memory chip ● The DC controller rotates the drum motor to drive the photosensitive drum, developer roller, and the primary- charging roller.

  • Page 65: Memory Chip

    The genuine HP authentication feature allows a customer to specify that only genuine HP supplies can be used in a printer. If a non-HP or used supply is installed, the printer will not print. This feature is disabled by default, and can be enabled or disabled from the control panel or the Embedded Web Server (EWS).

  • Page 66: Anti-theft

    If a genuine HP toner cartridge from another printer is moved to a printer with this feature enabled, the toner cartridge will authenticate and print, unless the toner cartridge has passed the low state. If the toner cartridge has passed the low state, an Unauthorized Cartridge message displays on the control panel.

  • Page 67

    Figure 1-23 Pickup, feed, and delivery system Simplex paper path Fuser-and-delivery block Duplex paper path Pickup-and-feed block Duplex block Table 1-18 Pickup, feed and delivery system functions Function Supported feature Tray 2 media size detection Tray 2 media presence detection Tray 2 media level detection ENWW Pickup, feed, and delivery system...

  • Page 68

    Table 1-18 Pickup, feed and delivery system functions (continued) Function Supported feature Tray 2 lift-down control Tray 2 multiple-feed prevention mechanism Tray 1 media presence detection Tray 1 media width detection Tray 1 last-media detection Skew-feed prevention mechanism Media detection OHT detection Image leading edge positioning Media length detection...

  • Page 69: Photo Sensors And Switches

    Photo sensors and switches The following figure shows the photo sensors and switches for the pickup, feed, and delivery system. Figure 1-24 Photo sensors and switches PS13 PS1a PS11 PS2a PS12 Table 1-19 Photo sensors and switches Abbreviation Component PS1a Media width sensor PS2b Duplex feed sensor (duplex models only)

  • Page 70: Motors, Clutches, And Solenoids

    Motors, clutches, and solenoids The following figure shows the motors, clutches, and solenoids for the pickup, feed, and delivery system. Figure 1-25 Motors, solenoids, and clutches Table 1-20 Motors, solenoids, and clutches Abbreviation Component Fuser motor Pickup motor Lifter motor Tray 2 pickup solenoid Tray 1 pickup solenoid Duplex switchback solenoid (duplex models only)

  • Page 71: Tray 1 (multipurpose)/tray 2 (base Printer)

    HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays other than Tray 1 and Tray 2, or for print jobs that require media other than 20 lb plain paper.

  • Page 72: Tray 2 Paper Presence Detection

    Figure 1-26 Tray 1 pickup mechanism Tray 1 pickup solenoid Tray 1 pickup roller Tray 1 separation pad Tray 2 paper presence detection The Tray 2 media-out sensor (SR12) detects the presence of paper in Tray 2. The DC controller notifies the formatter when the Tray 2 media-out sensor detects that paper is absent. Tray 2 lift operation The printer keeps the paper stack surface at the correct pickup position.

  • Page 73: Tray 2 Paper Pickup

    HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays other than Tray 1 and Tray 2, or for print jobs that require media other than 20 lb plain paper.

  • Page 74: Tray 2 Presence Detection

    Figure 1-27 Tray 2 multiple-feed prevention Tray 1 feed roller Tray 1 feed roller Tray 2 pickup roller Tray 2 pickup roller Tray 2 separation roller Tray 2 separation roller follows the Tray 2 feed roller follows the Tray 2 feed roller Driving force from Driving force from the pickup motor...

  • Page 75: Feed Speed Control

    Figure 1-28 Skew-feed prevention Registration shutter Registration shutter Paper Feed speed control The DC controller adjusts the feed speed to improve the print quality depending on the paper type. The paper is fed at a specified speed according to the print mode designated by the formatter. Table 1-21 Print mode and feed speed Print mode...

  • Page 76: Duplexing Unit

    Table 1-21 Print mode and feed speed (continued) Print mode Media sensor detection Feed speed Light media 1 Light media 2 Light media 3 Glossy media 1 Glossy media 2 Glossy media 3 Glossy film Envelope 1 Label Designated media 1 Designated media 2 Designated media 3 Feed speeds...

  • Page 77: Jam Detection/prevention

    Jam detection/prevention The printer uses the following sensors to detect the paper as it moves through the paper path and to report to the DC controller if the paper has jammed. Top of page (TOP) sensor (SR2) ● Media width sensor (SR1a) ●...

  • Page 78

    Table 1-22 Jams that the printer detects Description Media input delay jam 1 Media did not reach the registration sensor in time. Media input delay jam 2 Media did not reach the source tray feed sensor in time. Media input delay jam 3 Media did not reach the tray 3 feed sensor in time.

  • Page 79: Input Accessories

    Input accessories NOTE: An optional 550-sheet paper feeder is available for this printer. The M506/M527 printers support up to three of these paper feeders at a time. The M501 printer supports one paper feeder. Tray 3-5 The 550-sheet paper feeder is installed under the printer. It picks up paper and feeds it into the printer. NOTE: The M501 printer supports one paper feeder.

  • Page 80: Driver Pca

    Driver PCA The paper feeder controller controls the operational sequence of the paper feeder. Figure 1-31 Tray 3-5 driver PCA 550-sheet paper feeder Motor +3.3VB +24VD Clutch Solenoid DC controller Paper feeder controller Photointerruptor Switch Electrical components The 550-sheet paper feeder has one motor for lifting the tray and feeding paper. Component type Abbreviation Component name...

  • Page 81: Paper Pickup

    Paper pickup Figure 1-32 Paper pickup and feed components PS460 PS461 PS432 The paper feeder contains several motors, solenoids, sensors, and switches, as described in the following table. Table 1-24 Paper pickup and feed components Component type Abbreviation Component name Motors Fuser motor Lifter motor...

  • Page 82: Multiple Feed Prevention

    Multiple feed prevention The Trays 3-5 multiple-feed prevention for the paper feeder is operated in the same way as that of Tray 2. Tray presence detection The Trays 3-5 tray presence detection for the paper feeder is the same as that of Tray 2. Tray lift operation The 550-sheet paper feeder keeps the paper stack surface at the correct pickup position.

  • Page 83: Jam Detection

    Jam detection The 550-sheet paper feeder uses the paper feeder feed sensor (SR432) to detect the presence of paper and to check whether paper has jammed. Figure 1-33 Jam detection (1x550-sheet paper feeder) Simplex paper path Duplex paper path PS13 PS1a PS11 PS2a...

  • Page 84: Scanning And Image Capture System (m527)

    Scanning and image capture system (M527) NOTE: This section is for the M527 printer only. Figures in this section might look slightly different from your printer, but they are correct for the M527 printer. All the information provided in this section is correct for this printer. The scanner is a carriage-type platen scanner which includes the frame, glass, scan module, and a scan control board (SCB).

  • Page 85: Document Feeder System (m527)

    Document feeder system (M527) NOTE: This section is for the M527 printer only. Document feed system This section describes the following: Sensors in the document feeder ● Document feeder paper path ● Simplex single-pass scanning ● Electronic duplexing (e-duplex) single-pass scanning ●...

  • Page 86: Document Feeder Paper Path

    Figure 1-34 Document feeder sensors Table 1-25 Document feeder sensors Item Description ADF Y (length) sensor ADF paper present sensor ADF deskew sensor Paper path sensor 1 NOTE: For an e-duplex copy job, this sensor is used to activate the front-side scan module (in the scanner base) and the front-side background selector (in the document feeder), if needed.

  • Page 87: Document Feeder Simplex Operation

    Table 1-26 Document feeder paper path (continued) Item Description Item Description Pick roller ADF pick success transmitter ADF pick success receiver Separator roller Deskew drive roller Exit drive roller Prescan drive roller Lift plate Document feeder simplex operation Following is the basic sequence of operation for a document feeder simplex job. The ADF jam cover sensor detects when the cover door is in the closed position.

  • Page 88: Document Feeder E-duplex Operation

    Document feeder e-duplex operation Following is the basic sequence of operation for a document feeder simplex job. NOTE: For an e-duplex copy job, the background scan operation begins immediately after the simplex sequence of operation ends. The feed motor continues to drive the paper until the leading edge activates the prescan back-side sensor.

  • Page 89: Deskew Operation

    Deskew operation Sliding side guides on the input tray make sure that the paper stack is correctly aligned at the center of the input tray when paper is loaded in the tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path.

  • Page 90

    The hinges allow the document feeder to open to an angle of between 60º and 80º from the horizontal position (this angle will not allow the printer to tip over). Figure 1-37 Document feeder open (book mode) Figure 1-38 Document feeder open (60º to 80º) Chapter 1 Theory of operation ENWW...

  • Page 91: Fax Functions And Operation (fax Models Only)

    Fax functions and operation (fax models only) The following sections describe the printer fax capabilities. Computer and network security features The printer can send and receive fax data over telephone lines that conform to public switch telephone network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a computer or network.

  • Page 92: Distinctive Ring Function

    The printer has not been tested with all of the distinctive-ring services that telephone companies provide in all countries/regions. HP does not guarantee that the distinctive-ring function will operate correctly in all countries/regions. Contact the local phone service provider for assistance.

  • Page 93: The Fax Subsystem

    The fax subsystem The formatter, fax card, firmware, and software all contribute to the fax functionality. The designs of the formatter and fax card, along with parameters in the firmware, determine the majority of the regulatory requirements for telephony on the printer. The fax subsystem is designed to support V.34 fax transmission, low speeds (such as V.17 fax), and older fax machines.

  • Page 94: Hook State

    The telephone network uses DC current to determine the hook state of the telephone, so line current must be present during a call. The silicon DAA provides a DC holding circuit to keep the line current constant during a fax call. The silicon DAA converts the analog signal to a digital signal for DSP processing, and also converts the digital signal to an analog signal for transmitting data through a telephone line.

  • Page 95: Billing Or Metering Tone Filters

    Billing or metering tone filters Switzerland and Germany provide high-frequency AC signals on the phone line in order to bill customers. A filter in a special fax cable (for certain countries/regions), can filter these signals. Because these billing signals are not used in the U.S., these filters are not present in the U.S. fax cable. To obtain a special fax cable, contact your local telephone service provider.

  • Page 96

    Chapter 1 Theory of operation ENWW...

  • Page 97: Solve Problems

    Solve problems For additional service and support information ● Solve problems checklist (M501) ● Solve problems checklist (M506/M527) ● Troubleshooting process ● Tools for troubleshooting ● Improve print quality ● Print quality troubleshooting guide ● Clean the printer ● Solve paper handling problems ●...

  • Page 98: For Additional Service And Support Information

    For additional service and support information HP service personnel, go to the Service Access Work Bench (SAW) at http://h41302.www4.hp.com/km/saw/ home.do. Channel partners, go to HP Channel Services Network (CSN) at https://h30125.www3.hp.com/hpcsn. To access HP PartSurfer information from any mobile device, go to http://partsurfermobile.hp.com/...

  • Page 99: Solve Problems Checklist (m501)

    Solve problems checklist (M501) If the printer is not correctly functioning, complete the steps (in the order given) in the following checklist. If the printer fails a checklist step, follow the corresponding troubleshooting suggestions for that step. If a checklist step resolves the problem, skip the remaining checklist items. Make sure that the printer is set up correctly.

  • Page 100: Print The Menu Map (m501)

    Verify that the print settings are correct for the paper you are using. ● Solve print-quality problems. ● Print a small document from a different program that has printed in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print), complete these steps: Try printing the job from another computer that has the printer software installed.

  • Page 101: Solve Problems Checklist (m506/m527)

    If the control panel does not respond to the diagnostic button, try the following: Try printing from a host computer. Does the printer print a test page? ● Is the printer HP Embedded Web Server (EWS) accessible? ● ENWW Solve problems checklist (M506/M527)

  • Page 102

    Make sure that the cables are not faulty by trying different cables, if possible. Check the network connection. Verify that the port is active. Print a configuration page. If the printer is connected to a network, an HP Jetdirect page also prints. Print a configuration page from a touchscreen control panel...

  • Page 103

    If the pages do not print, check that at least one tray contains paper. ● TIP: Make sure that the selected paper size and type meet HP specifications. Also open the Trays menu on the printer control panel and verify that the tray is configured correctly for the paper type and size.

  • Page 104

    Multiple report pages can be selected, and then printed together. NOTE: HP long-life consumables and maintenance kit life specifications are estimations. Actual individual life/yield during normal use varies depending on usage, environment, media, and other factors. Estimated life is not an implied guarantee or warrantable.

  • Page 105: Print Menu Map (m506/m527)

    Print menu map (M506/M527) To more easily navigate individual settings, print a report of the complete Administration menu. Print the menu map from a touchscreen control panel From the Home screen on the printer control panel, scroll to and touch the Administration button.

  • Page 106: Print Event Log (m506/m527)

    Print the current settings page from a LCD control panel From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the button. Open the following menus: Reports ● Configuration/Status Pages ●...

  • Page 107

    Print the event log from the Service menu from a LCD control panel From the Home screen on the printer control panel, use the down arrow button to scroll to Device Maintenance, and then press the button. Use the down arrow button to scroll to Service, and then press the button.

  • Page 108: Pre-boot Menu Options (m506/m527)

    (printers with a hard-disk drive only) performs a disk initialization for the entire disk. The operating system, firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action. TIP: The Pre-boot menu can be remotely accessed by using a telnet network protocol to establish an administration connection to the printer.

  • Page 109

    On the Pre-boot menu screen, use the following buttons to navigate the tests. Figure 2-2 Pre-boot menu Use this button to see more information about a selected item. Use this button to scroll up through menu items. Use this button to select a highlighted menu item. Use this button to scroll down through menu items.

  • Page 110

    Use the arrow buttons on the touchscreen to navigate the Pre-boot menu. Touch the button to select a menu item. Open the Pre-boot menu from a LCD control panel Press the Cancel button when you see the under the logo. Use the arrow buttons on the control panel to navigate the Pre-boot menu.

  • Page 111

    Use the down arrow button to highlight the 2 Cold Reset item, and then press the button to select Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then touch the button. NOTE: The printer will initialize.

  • Page 112

    Table 2-1 Pre-boot menu options (1 of 7) (continued) Menu option First level Second level Third level Description Partial Clean This item reinitializes the disk (removing all data except the firmware repository where the master firmware bundle is downloaded and saved). CAUTION: Selecting the Partial Clean...

  • Page 113

    NOTE: The system will be unusable until the system files are reinstalled. The HP High Performance Secure Hard Disk is erased. Get Status This item provides disk status information if any is available.

  • Page 114

    Table 2-3 Pre-boot menu options (3 of 7) (continued) Menu option First level Second level Third level Description Secure Erase Select the Secure Erase item to erase all of the data on the disk and unlock it if required. This might take a long time. NOTE: The system will be unusable until the system files are reinstalled.

  • Page 115

    Embedded Jetdirect Select the Embedded Jetdirect Off item to disable the embedded HP Jetdirect. By default this item is unchecked so that HP Jetdirect is always enabled. WiFi Accessory Select the WiFi Accessory item to enable the wireless accessory.

  • Page 116

    Table 2-6 Pre-boot menu options (6 of 7) (continued) Menu option First level Second level Third level Description Short Use the Short item to select a brief memory test. NOTE: This test requires about four minutes to execute. Long Use the Long item to select an extended memory test.

  • Page 117

    System Triage item to copy the diagnostic logs to a USB flash drive at the next printer start up. The files can then be sent to HP to help diagnose the problem. Change Svc PWD Use this item to change the...

  • Page 118: Remote Admin (m506/m527)

    This section describes enabling and configuring the telnet feature for computers using a Windows® operating system. HP recommends that the telnet client computer be a Windows based system, however, there are other operating systems that support the telnet network protocol. For information about enabling and configuring the telnet network protocol for other operating systems, see the owner's manual for that operating system.

  • Page 119

    Telnet client Enable the Windows telnet client All computers using the Windows operating system have the telnet client installed, however, the telnet client function might not be enabled by default. NOTE: The figures and menus in this section are for the Windows 7 Enterprise operating system.

  • Page 120: Connect A Remote Connection

    This person might need to sign in with an administrator or service password depending on how the printer is configured. Turn the printer on. The HP logo displays on the printer control panel. When a "1/8" with an underscore displays, touch the middle of the screen to open the Pre-boot menu.

  • Page 121

    Use the arrow buttons on the touchscreen to scroll down and highlight the +3:Administrator item, and then touch the button to select it. Figure 2-7 Select the +3:Administrator item Use the arrow buttons on the touchscreen to scroll down and highlight the +A:Remote Admin item, and then touch the button to select it.

  • Page 122

    Figure 2-11 Telnet error message The printer network cable is not correctly connected. The BIOS LAN settings are incorrect. The printer should be configured to use a static IP address, but is configured to use ● DHCP instead. The printer is configured to use a static IP address, but the IP address is incorrect. ●...

  • Page 123

    Figure 2-13 Open a command window From any displayed directory, type telnet at the prompt, and then press the Enter key. Figure 2-14 Start a telnet session Type o <IP ADDRESS> at the telnet prompt, and then press the Enter key. NOTE: For <IP ADDRESS>, substitute the IP address that was displayed in step Start the telnet...

  • Page 124: Disconnect A Remote Connection

    Type the PIN that was displayed in step Start the telnet server function at the printer on page 90 the prompt, and then press the Enter key. IMPORTANT: Make sure to type the PIN correctly. After five incorrect PIN entries, the printer terminates the Remote Admin connection.

  • Page 125

    From the Pre-boot main menu, use the arrow buttons on the keyboard to scroll down to the +3:Administrator item, and then press the Enter key. Figure 2-18 Access the administrator menu Use the arrow buttons on the keyboard to scroll down to the +A:Remote Admin item, and then press the Enter key.

  • Page 126

    Figure 2-20 Terminate the telnet connection Chapter 2 Solve problems ENWW...

  • Page 127: Troubleshooting Process

    Troubleshooting process Determine the problem source ● Power subsystem ● Control panel checks (M501) ● Control panel checks (M506/M527) ● Determine the problem source When the printer malfunctions or encounters an unexpected situation, the printer control panel alerts the user to the situation. This section contains a pre-troubleshooting checklist and a troubleshooting flow chart to filter out many possible causes of the problem.

  • Page 128: Troubleshooting Flowchart

    If so, allow the toner cartridge (or cartridges) to sit at room temperature for 1 to 2 hours. Miscellaneous Check for and remove any non-HP components (toner cartridges, memory ● modules, and EIO cards) from the printer.

  • Page 129: Power Subsystem

    Can the customer print successfully from the Verify that all I/O cables are connected correctly and that a valid host computer? IP address is listed on the HP Jetdirect configuration page. Interface Yes. This is the end of If error messages display on the control panel when trying to print an...

  • Page 130

    If the fans are operating correctly, the next troubleshooting step is to isolate print engine, formatter, and control panel problems. Perform an engine test. If the formatter is damaged, it might interfere with the engine test. If the engine-test page does not print, try removing the formatter, and then performing the engine test again.

  • Page 131

    If the engine test page prints, the print engine is operating normally. Replace the formatter. NOTE: M506 (all) and M527dn models only: If the engine test page does not print, turn the printer off, remove the embedded MultiMedia Card (eMMC), and then try the engine test again. If the page prints, the problem might be the eMMC.

  • Page 132

    Make sure that the control-panel display wire harness is connected. Make sure that the formatter connectors are fully seated. Make sure the power switch is in the on position, and then verify that the heartbeat LED is blinking and that the connectivity LED is illuminated. Remove any external solutions, and then try to turn the printer on again.

  • Page 133: Control Panel Checks (m501)

    Control panel checks (M501) The printer includes diagnostic tests for the control panel. This mode allows for troubleshooting issues with the LEDs (2-line control panels), display, and the buttons. Open the secondary service menu. From the printer control panel, press the setup button to open the main menu.

  • Page 134: Control Panel Checks (m506/m527)

    Control panel checks (M506/M527) NOTE: The printer includes a diagnostic test mode for the touchscreen control panels. Diagnostic tests are not available for the LCD control panel. Control-panel diagnostics (M506x and M527) ● Control panel diagnostic flowcharts (M506x and M527) ●...

  • Page 135

    M506x only: Press the diagnostics-access button. Repeatedly pressing the button cycles through the available diagnostics. NOTE: A pen, pencil, or other small blunt object is needed to press the button. TIP: When pressed, the button illuminates green. Figure 2-22 Press the diagnostics-access button (M506x) M527 only: Locate the diagnostic-tests access button on the back of the control panel.

  • Page 136

    M527 only: Press the diagnostics-access button. Repeatedly pressing the button cycles through the available diagnostics. Figure 2-24 Press the diagnostics-access button (M527) A yellow screen appears (after the first press of the button) indicating that the control-panel firmware is version A (a magenta screen indicates version B firmware). NOTE: If a different color appears on the screen, contact your global business unit (GBU) to determine the firmware version.

  • Page 137

    A green screen. ● A blue screen. ● Five brightness levels of a white screen. ● A final black screen. ● TIP: When the final black screen displays, press the Home button to cycle through the diagnostic screens and test its functionality. ENWW Troubleshooting process 107...

  • Page 138

    Pressing the diagnostic-tests button with the black screen displayed, exits the diagnostic mode. Figure 2-26 Exit the diagnostic mode 108 Chapter 2 Solve problems ENWW...

  • Page 139: Control-panel System Diagnostics (m506x And M527)

    Control-panel system diagnostics (M506x and M527) Use the diagnostics in this section to test the control-panel hardware and display using the printer firmware system diagnostics. Open the control-panel system diagnostic tests ● Screen test ● Touch test ● SoftKey test ●...

  • Page 140

    On the Pre-boot menu screen, use the following buttons to navigate the tests. Figure 2-28 Pre-boot menu Use this button to see more information about a selected item. Use this button to scroll up through menu items. Use this button to select a highlighted menu item. Use this button to scroll down through menu items.

  • Page 141

    Use the down arrow button to scroll to Administration, and then press the button to select it. Figure 2-29 Access the administration menu Use the down arrow button to scroll to +E CP Diagnostics, and then press the button to select it. NOTE: An administrator password might be required to continue.

  • Page 142

    Screen test Open the control-panel system diagnostic tests. See Open the control-panel system diagnostic tests on page 109. With 1 Screen Test highlighted, press the button to select it. Figure 2-31 Open the screen test The blue vertical gradient screen appears. Figure 2-32 Blue vertical gradient screen Touch the touchscreen to scroll though the remaining touchscreen test screens.

  • Page 143

    Green vertical gradient Red vertical gradient Blue horizontal gradient Green horizontal gradient Red horizontal gradient Blue with black horizontal interlaced Green with black horizontal interlaced ENWW Troubleshooting process 113...

  • Page 144

    Red with black horizontal interlaced Blue with black vertical interlaced Green with black vertical interlaced Red with black vertical interlaced Black with white center White with black center Checkerboard 114 Chapter 2 Solve problems ENWW...

  • Page 145

    Multicolor stripes Blue green grid meshing ENWW Troubleshooting process 115...

  • Page 146

    Touch test Open the control-panel system diagnostic tests. See Open the control-panel system diagnostic tests on page 109. Use the down arrow button to scroll to 2 Touch Test, and then press the button to select it. Figure 2-33 Open the touch test Use your finger to touch the white grid on the display.

  • Page 147

    A mark appears on the grid where it was touched. NOTE: Touch the Home button to exit the test. Figure 2-35 Verify the mark ENWW Troubleshooting process 117...

  • Page 148

    SoftKey test Open the control-panel system diagnostic tests. See Open the control-panel system diagnostic tests on page 109. Use the down arrow button to scroll to 3 SoftKey Test, and then press the button to select it. Figure 2-36 Open the softkey test When prompted, touch the Home button.

  • Page 149

    If the test is successful, the following screen appears on the display. NOTE: Touch the screen to exit the test. Figure 2-38 Successful test ENWW Troubleshooting process 119...

  • Page 150

    Backlight test Open the control-panel system diagnostic tests. See Open the control-panel system diagnostic tests on page 109. Use the down arrow button to scroll to 4 Backlight Test, and then press the button to select it. After selecting the 4 Backlight Test, the screen automatically dims, and then returns to full brightness.

  • Page 151

    Sound test Open the control-panel system diagnostic tests. See Open the control-panel system diagnostic tests on page 109. Use the down arrow button to scroll to 5 Sound Test, and then press the button to select it. After selecting the 5 Sound Test, the printer emits a series of audible tones.

  • Page 152

    M506x or M527dn/f printers, the printer power must be turned off to exit the test. HP does not recommend turning the printer power off during the control-panel system diagnostic tests. Open the control-panel system diagnostic tests. See...

  • Page 153

    Version Open the control-panel system diagnostic tests. See Open the control-panel system diagnostic tests on page 109. Use the down arrow button to scroll to Version, and then press the button to select it. NOTE: Touch any key to exit the test. Select 7 Version to view the following types of information:...

  • Page 154: Control Panel Diagnostic Flowcharts (m506x And M527)

    Control panel diagnostic flowcharts (M506x and M527) Use the flowcharts in this section to troubleshoot the following control panel problems. Touchscreen is blank, white, or dim (no image). ● Touchscreen is slow to respond or requires multiple presses to respond. ●...

  • Page 155: Touchscreen Black, White, Or Dim (no Image)

    Touchscreen black, white, or dim (no image) NOTE: To open the diagnostic function, press the button on the back of the control panel. Figure 2-43 Touchscreen blank, white, or dim (no image) Black display White display Dim display (no image) (no backlight (no image) or image)

  • Page 156: Touchscreen Has An Unresponsive Zone

    Touchscreen has an unresponsive zone NOTE: To open the diagnostic function, press the button on the back of the control panel. Figure 2-44 Touchscreen has an unresponsive zone Touchscreen has an unresponsive zone Is the area of the touchscreen you are touching greyed out (intentionally deactivated)? Open the...

  • Page 157: No Control Panel Sound

    No control panel sound NOTE: To open the diagnostic function, press the button on the back of the control panel. Figure 2-45 No control panel sound Control panel has no sound Open the following menus: Administration Display Settings Key Press Sound Select the following: Save Can sounds...

  • Page 158: Home Button Is Unresponsive

    Home button is unresponsive NOTE: To open the diagnostic function, press the button on the back of the control panel. Figure 2-46 Home button is unresponsive Home button unresponsive Note: If illuminated: continue. If not illuminated: verify that the power is turned on, the printer is not in sleep mode, turn the power off, and then on again.

  • Page 159

    (control panel functional) Check that all installed hardware integration pocket devices are within HP specifications. The control panel provides only 0.5 Amps to the port. If an installed device attempts to draw more power than is provided, the port is automatically disabled.

  • Page 160: Individual Component Diagnostics

    Tools for troubleshooting NOTE: This section describes tools that can help to solve printer problems. Individual component diagnostics ● Diagrams ● Internal test and information pages ● Control panel menus (M501) ● Control-panel menus (M506/M527) ● Control panel message document (CPMD) ●...

  • Page 161: M501 Control Panel Leds

    On the printer control panel, press the button. Open the following menus: Network Setup ● Link Speed ● Select the appropriate link speed. M501 control panel LEDs The state of the Ready light and Attention light on the printer signal the printer status. The following table outlines the possible control-panel light states.

  • Page 162: Tools For Troubleshooting: Led Diagnostics (m506/m527)

    M506 M527 Heartbeat LED HP Jetdirect LEDs Heartbeat LED (M506/M527) The heartbeat LED indicates that the formatter is functioning correctly. While the printer is initializing after it is turned on, the LED blinks rapidly, and then turns off. When the printer has finished the initialization sequence, the heartbeat LED pulses on and off.

  • Page 163

    Blinking: The printer is correctly functioning. ◦ Solid: The FW has not yet booted. ◦ Amber ● Blinking: The control panel is not detected. ◦ Solid: The FFC between the formatter and DC controller is not connected or is damaged. ◦...

  • Page 164

    HP Jetdirect LEDs (M506/M527) The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed.

  • Page 165: Tools For Troubleshooting: Engine Diagnostics

    Tools for troubleshooting: Engine diagnostics The printer contains extensive internal engine diagnostics that help in troubleshooting print quality, paper path, noise, assembly, and timing issues. Engine test button To verify that the printer engine is functioning, print an engine test page. Use a small pointed object to depress the test-page switch located on the rear side of the printer.

  • Page 166

    Insert a folded piece of paper into the slot. TIP: Fold a stiff piece of paper, for example a business card or index card, into two 10 mm (.375 in) strips, and insert the strips into the slot for the cartridge door logic switches. Figure 2-49 Defeat the toner cartridge door interlock Defeat the rear door interlock...

  • Page 167: Disable Cartridge Check (m506/m527)

    Disable cartridge check (M506/M527) Use this diagnostic test to print internal pages or send an external job to the printer when the toner cartridge is removed or exchanged. Supply errors are ignored while the printer is in this mode. When the printer is in this mode, access the troubleshooting menus and print internal pages (the print quality pages will be the most useful).

  • Page 168: Paper Path Sensors Test (m506/m527)

    Test Duplex Path: Enable or disable two-sided printing from designated optional tray (depending on how ● many optional accessories are installed. Number of Copies: Set the numbers of copies to be printed; the choices are 1, 10, 50, 100, or 500. ●...

  • Page 169

    NOTE: The menu list of sensors and switches for the Paper path sensors test, Manual Sensor Test, and the Tray/Bin Manual Sensor Test varies depending on which optional accessories are installed. The tables in this section describe the sensor tests available with an optional 1x550-sheet paper feeder installed.

  • Page 170: Manual Sensor Tests (m506/m527)

    Manual sensor tests (M506/M527) The table in this section lists the sensors and switches available in the Manual Sensor Test. Access the manual sensor test from a touchscreen control panel Manual Sensor Test screen shows the sensor number, sensor name (M506x and M527 only), sensor state (active or inactive), and the number of times the sensor has been toggled (activated).

  • Page 171

    NOTE: Only the M605x and M606x control panel displays the State Toggle descriptor. State virtual LED next to the sensor number and sensor name (M506x and M527 only) ● illuminates green when the sensor is active. Toggle virtual LED next to the sensor number and sensor name (M506x and M527 only) ●...

  • Page 172: Tray/bin Manual Sensor Test (m506/m527)

    Tray/bin manual sensor test (M506/M527) The table in this section lists the sensors and switches available in the Tray/Bin Manual Sensor Test. Access the tray/bin manual sensor test from a touchscreen control panel Tray/Bin Manual Sensor Test screen shows the sensor number, sensor name (M506x and M527 only), sensor state (active or inactive), and the number of times the sensor has been toggled (activated).

  • Page 173

    NOTE: Only the M506x and M527 control panel displays the State Toggle descriptor. State virtual LED next to the sensor number and sensor name (M506x and M527 only) ● illuminates green when the sensor is active. Toggle virtual LED next to the sensor number and sensor name (M506x and M527 only) ●...

  • Page 174: Tools For Troubleshooting: Print/stop Test (m506/m527)

    Tools for troubleshooting: Print/stop test (M506/M527) Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams within the engine. During this test, stop the paper anywhere along the printer paper path. The test can be programmed to stop printing internal pages or an external print job when the paper reaches a certain position.

  • Page 175: Tools For Troubleshooting: Component Tests (m506/m527)

    Tools for troubleshooting: Component tests (M506/M527) Use the procedure below to test various printer mechanical and electromechanical assemblies. Individual component diagnostics (special-mode test; M506/M527) NOTE: The following table describes the sensor tests available with an optional 1x550-sheet paper feeder installed. For trays other than Tray 1 or Tray 2, the tray number associated with a sensor or switch depends on the number and type of accessories installed.

  • Page 176

    Table 2-13 Component test details (M506/M527) (continued) Component test Item tested Comments Pickup motor Activates the specified motor. Tray 1 Pickup Solenoid Activates the specified solenoid. Tray 2 Pickup Solenoid Activates the specified solenoid. Tray 3 Pickup Solenoid Activates the specified solenoid. Duplex switchback solenoid Activates the specified solenoid.

  • Page 177: Tools For Troubleshooting: Scanner Tests (m527)

    Tools for troubleshooting: Scanner tests (M527) Use these diagnostic tests to manually test the document feeder and scanner sensors. Scanner tests (M527) This section lists the sensors available in the Scanner Tests. Document feeder and image scanner sensor replacement parts If a document feeder or image scanner sensor fails, replace the following assemblies: Document feeder sensors ●...

  • Page 178

    For example, opening the flatbed cover increments the Flatbed cover Toggle item count two times —once when the door is opened, and once when the door is closed. Touch the Reset Sensors button to reset the Toggle count item. -or- Touch the Cancel button to exit the...

  • Page 179: Diagrams

    Diagrams Use the diagrams in this section to identify printer components. Diagrams: Block diagrams Use the diagrams in this section to identify printer sensors, switches, and assemblies. Sensors and switches Figure 2-51 Printer base, sensors and switches block diagram PS13 PS1a PS11 PS2a...

  • Page 180

    Figure 2-52 1x550-sheet paper feeder, sensors and switches block diagram PS460 PS461 PS432 Table 2-15 1x500-sheet paper feeder, sensors and switches block diagram Sensor Description PS460 Media surface sensor PS461 Cassette media out sensor PS432 Feed sensor Cassette detection switch 150 Chapter 2 Solve problems ENWW...

  • Page 181

    Figure 2-53 Printer base, motors, clutches, and solenoids block diagram Table 2-16 Printer base, motors, clutches, and solenoids block diagram Item Description Fuser motor Pickup motor Lifter motor Cassette pickup solenoid Tray 1 (MP) pickup solenoid Duplex switchback solenoid Duplex re-pickup clutch Duplex models only.

  • Page 182

    Figure 2-54 1x550-sheet paper feeder, motors, clutches, and solenoids block diagram Table 2-17 1x550-sheet paper feeder, motors clutches, and solenoids block diagram Item Description Fuser motor (located in the printer) Lifter motor Feed clutch Cassette pickup solenoid 152 Chapter 2 Solve problems ENWW...

  • Page 183: Cross Section Diagrams

    Cross section diagrams Figure 2-55 Printer base, cross section diagram 11 12 Table 2-18 Printer base, cross section diagram Item Description Item Description Fuser output roller Feed roller Duplex flapper Tray 2 feed roller Output roller Tray 2 separation roller Fuser film Tray 2 pickup roller Fuser...

  • Page 184

    Figure 2-56 1x550-sheet paper feeder, cross section diagram Table 2-19 1x550-sheet paper feeder, cross section diagram Item Description Cassette Cassette pickup roller Cassette feed roller Feed roller Cassette separation roller 154 Chapter 2 Solve problems ENWW...

  • Page 185: Diagrams: Printed Circuit Assembly (pca) Connector Locations

    Diagrams: Printed circuit assembly (PCA) connector locations Use the diagrams in this section to identify printer PCA connector locations. DC controller connections Each of the connections on the DC controller PCA is indicated in the following figure. Figure 2-57 DC controller PCA connectors J161 J133 J162...

  • Page 186

    Table 2-20 DC controller connectors (continued) Item Description Item Description J151 Media width sensor (PS1a) J171 Pickup motor (M2) Duplex feed sensor (PS2b) Top-of-Page (TOP) sensor (PS2) Duplex models only. 156 Chapter 2 Solve problems ENWW...

  • Page 187

    Formatter PCA (M501) Figure 2-58 Formatter PCA M501 Table 2-21 Formatter PCA M501 Item Description Item Description Control panel Local area network (LAN) Engine USB device Power supply USB host ENWW Tools for troubleshooting 157...

  • Page 188

    Formatter PCA (M506) Figure 2-59 Formatter PCA (M506) Table 2-22 Formatter PCA M506 Item Description Item Description Power Engine I/F Local area network (LAN) Hardware integration pocket (HIP) USB device Easy-access USB USB host Control panel HDMI Dual in-line memory module (DIMM) Control panel sideband embedded MultiMedia Card (eMMC) Wireless...

  • Page 189

    Formatter PCA (M527) Figure 2-60 Formatter PCA M527 Table 2-23 Formatter PCA M527 Item Description Item Description Power NVRAM Accessible architecture Control panel HDMI Engine and video control Local area network (LAN) Hard-disk drive (HDD) riser BASH Scanner HDMI Auxiliary Hardware integration pocket (HIP) USB host USB device...

  • Page 190

    1x550-sheet paper feeder controller PCA connections Each of the connections on the 1x550-sheet paper feeder controller PCA is indicated in the following figure. Figure 2-61 1x550-sheet paper feeder controller PCA connectors J621 J612 J610 J623 J624 J625 J622 J620 J611 Table 2-24 1x550-sheet paper feeder controller PCA connectors Item...

  • Page 191: Diagrams: External Plug And Port Locations

    Diagrams: External plug and port locations Use the following figure to locate and identify the printer external port locations. Figure 2-62 External plug and port locations (M501) Table 2-25 External plug and port locations (M501) Item Description Slot for a cable-type security lock Local area network (LAN) Ethernet (RJ-45) network port Hi-Speed USB 2.0 printing port USB port for job storage feature (requires a 16 GB or larger USB flash drive)

  • Page 192

    Figure 2-63 External plug and port locations (M506) Table 2-26 External plug and port locations (M506) Item Description Slot for a cable-type security lock Local area network (LAN) Ethernet (RJ-45) network port Hi-Speed USB 2.0 printing port USB port for connecting external USB devices (this port might be covered) NOTE: For easy-access USB printing, use the USB port on the top cover.

  • Page 193

    Figure 2-64 External plug and port locations (M527) Table 2-27 External plug and port locations (M527) Item Description Slot for a cable-type security lock Fax port (f and z models only) Local area network (LAN) Ethernet (RJ-45) network port USB port for connecting external USB devices (this port might be covered) NOTE: For easy-access USB printing, use the USB port on the top cover.

  • Page 194: Diagrams: Locations Of Major Assemblies

    Diagrams: Locations of major assemblies Use the figure in this section to identify and locate major components and assemblies in the printer. Main assemblies (printer base) Figure 2-65 Main assemblies Table 2-28 Main assemblies (printer base) Item Description Fuser Registration assembly Feed drive assembly Laser/scanner assembly 164 Chapter 2 Solve problems...

  • Page 195: Rollers And Pads (printer Base)

    Rollers and pads (printer base) Figure 2-66 Rollers and pads (printer base) Table 2-29 Rollers and pads (printer base) Item Description Transfer roller Tray 1 separation pad assembly Tray 2 separation roller assembly Tray 1 pickup roller Tray 2 pickup roller assembly ENWW Tools for troubleshooting 165...

  • Page 196: Motor And Fans

    Motor and fans Figure 2-67 Motor and fans Table 2-30 Motor and fans Item Description Fuser motor (M1) Main fan (FM1) Sub fan (FM2) 166 Chapter 2 Solve problems ENWW...

  • Page 197: Printed Circuit Assemblies (pcas; Printer Base)

    Printed circuit assemblies (PCAs; printer base) Figure 2-68 PCAs (printer base) Table 2-31 PCAs (printer base) Item Description Low-voltage power supply (LVPS) High-voltage power supply (HVPS) Fuser power supply (FPS) DC controller PCA ENWW Tools for troubleshooting 167...

  • Page 198: Diagrams: General Timing Chart

    Diagrams: General timing chart Figure 2-69 General timing chart 168 Chapter 2 Solve problems ENWW...

  • Page 199: Diagrams: General Circuit Diagrams

    Diagrams: General circuit diagrams Figure 2-70 General circuit diagram for the printer base (1 of 2) J604DH J651L J651DH J651D J604 J650 J777 3 2 1 J611 J620 J621 J623 J624 J625 J622 J612 Paper feeder controller PCA Laser/scanner ass’y J374 J375 J372...

  • Page 200

    Figure 2-71 General circuit diagram for the printer base (2 of 2) 170 Chapter 2 Solve problems ENWW...

  • Page 201: Internal Test And Information

    Depending on the model, up to three pages print when printing a configuration page. In addition to the main configuration page, the HP embedded Jetdirect configuration and the wireless pages print. Print the configuration page from a LCD control panel (M501) On the printer control panel, press the button.

  • Page 202

    Figure 2-72 Configuration report (M501) Table 2-32 Configuration page (M501) Item Description Item Description Product information Product settings Memory Installed personalities and options Paper settings Print Impressions HP Web services 172 Chapter 2 Solve problems ENWW...

  • Page 203

    Figure 2-73 Configuration page (M506/M527) HP LaserJet M506 Table 2-33 Configuration page (M506/M527) Item Description Item Description Device information Event log Installed personalities and options Security HP Web services Paper trays and options Memory ENWW Tools for troubleshooting 173...

  • Page 204: Hp Embedded Jetdirect Page (m506/m527)

    HP embedded Jetdirect page (M506/M527) The second configuration page is the HP embedded Jetdirect page, which contains the following information: Always make sure the status line under the general information line indicates "HP embedded Jetdirect page." Figure 2-74 HP embedded Jetdirect page (M506/M527)

  • Page 205: Wireless Page (m506/m527)

    Wireless models only. Always make sure the status line under the general information line indicates "I/O Card Ready." Figure 2-75 Wireless page (M506/M527) HP LaserJet M506 Item Description General Information indicates the printer status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date.

  • Page 206: Finding Important Information On The Configuration

    For the M501 printer, open the Device Information” (M506/M527). main menus, select the Service menu, and then select Firmware Datecode. HP embedded Jetdirect firmware version Look on the HP embedded Jetdirect (M506/M527) page, under “General Information.” Accessories and internal storage Embedded HP Jetdirect (M506/M527) Look on the main configuration page, under “Installed Personalities and...

  • Page 207: Print A Fuser Test Page (m506/m527)

    Print a fuser test page (M506/M527) Use the fuser test page to evaluate problems with fuser print quality. Print a fuser test page from a touchscreen control panel From the Home screen on the printer control panel, scroll to and touch the Administration button.

  • Page 208

    Figure 2-76 Fuser test page (M506/M527) 178 Chapter 2 Solve problems ENWW...

  • Page 209: Advanced Configuration With Hp Embedded Web Server (ews) And Hp Device Toolbox (windows) (m501)

    Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) (M501) Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel. View printer status information ● Determine the remaining life for all supplies and order new ones ●...

  • Page 210

    HP supplies. Provides printer, status, and configuration information. Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual ● supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.

  • Page 211

    Wireless Direct functionality. This tab does not appear if the printer is directly connected to a computer. Provides the ability to change network settings from your computer. HP Web Services tab Use this tab to set up and use various Web tools with the printer. ENWW Tools for troubleshooting 181...

  • Page 212: Control Panel Menus (m501)

    Menu item Description Enable Web Services Enable Web Services to set up Web Services on the printer. NOTE: You must be connected to a network to enable HP Web Services. Proxy Settings Proxy Settings sub-menu includes the following: Proxy Server ●...

  • Page 213: Reports Menu (m501)

    Reports menu (M501) Table 2-38 Reports menu (M501) Menu item Description Demo Page Prints a page that demonstrates print quality. Menu Structure Prints a control-panel menu layout map. Configuration Report Prints a list of the printer settings. Supplies Status Prints the toner cartridge status. Includes the following information: Approximate pages remaining ●...

  • Page 214: System Setup Menu (m501)

    System Setup menu (M501) In the following table, items that have an asterisk (*) indicate the factory default setting. Table 2-39 System Setup menu (M501) Menu item Sub-menu item Sub-menu item Description Language (List of available Sets the language in which the control panel displays control-panel display messages and printer reports.

  • Page 215

    Table 2-39 System Setup menu (M501) (continued) Menu item Sub-menu item Sub-menu item Description Print Quality Adjust Alignment Adjust Tray 1 Shift: Registration of the image on the paper from side ● to side, as the paper lies in the tray. For duplex models, (continued) (continued) this side is the second side (back) of the paper.

  • Page 216

    HP cartridges to be used with this printer. When someone Authorized HP attempts to install a cartridge that is not a genuine HP cartridge, the printer control panel displays a message informing that the cartridge is unauthorized, and it displays information explaining how to proceed.

  • Page 217

    Table 2-39 System Setup menu (M501) (continued) Menu item Sub-menu item Sub-menu item Description Proof and Hold The first copy is printed immediately. Additional copies are printed by using the printer control panel. For example, ten copies are sent to the printer. One copy prints immediately.

  • Page 218: Service Menu (m501)

    Displays the current firmware datecode. Restore Defaults Sets all settings to the factory default values. Signature Check Cancel if Invalid* Validates HP firmware downloads. Prompt if Invalid LaserJet Update Check for Updates Now Install Now Check for printer firmware updates.

  • Page 219: Network Setup Menu (m501)

    Network Setup menu (M501) In the following table, items that have an asterisk (*) indicate the factory default setting. Table 2-41 Network Setup menu (M501) Menu item Sub-menu item Description Google Cloud Print Print Claim Sheet Press OK to send printer capabilities and model number to Google and print a sheet of registration instructions from Google.

  • Page 220: Quick Forms Menu (m501)

    Quick Forms menu (M501) Table 2-42 Quick Forms menu Menu item Sub-menu item Description Notebook Paper Narrow Rule Prints pages that have preprinted lines. Wide Rule Child Rule Graph Paper 1/8 inch Prints pages that have preprinted graph lines. 5 mm Checklist 1-Column Prints pages that have preprinted lines with check boxes.

  • Page 221: Function Specific Menus (m501)

    Supplies Status (M501) ● Apps (M501) Use the Apps menu to install HP Web Services applications. Jobs (M501) Use the Jobs menu to manage stored jobs. Requires a USB 2.0 storage device with at least 16 GB free space to be installed in the rear host USB port.

  • Page 222: Control-panel Menus (m506/m527)

    You can perform basic printer setup by using the Administration menu. Use the HP Embedded Web Server for more advanced printer setup. To open the HP Embedded Web Server, enter the printer IP address or host name in the address bar of a Web browser. NOTE:...

  • Page 223

    HP provides approximations of the remaining life for the supplies as a customer convenience. The actual remaining supply levels might be different than the approximations provided.

  • Page 224: General Settings Menu (m506/m527)

    General Settings menu (M506/M527) To display: At the printer control panel, select the Administration menu, and then select the General Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-44 General Settings menu (M506/M527) First level Second level Third level Fourth level...

  • Page 225

    Table 2-44 General Settings menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Sleep Timer Settings Sleep Mode/Auto Off Range: 1 to 120 minutes Set the number of After minutes after which Default = 60 minutes the printer enters Sleep or Auto Off mode.

  • Page 226

    Table 2-44 General Settings menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Print Quality Image Registration Adjust Tray <X> Print Test Page Shift the margin alignment to center the image on the page from top to bottom and from left to right.

  • Page 227

    Table 2-44 General Settings menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description X1 Shift -5.00 mm to 5.00 mm The direction that is perpendicular to the Y1 Shift way the paper passes through the printer is X2 Shift referred to as X.

  • Page 228

    Table 2-44 General Settings menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Optimize Environment Normal* Enable if the printer is operating in a low M527 only Low Temp temperature environment and you are having problems with print quality such as blisters in the printed image.

  • Page 229

    Table 2-44 General Settings menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Jam Recovery Auto* This printer provides a jam recovery feature that reprints jammed pages. Select one of the following options: Auto: The printer attempts to reprint jammed pages when sufficient memory is...

  • Page 230

    Table 2-44 General Settings menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Quick Copy Job 1-100 Configure global Storage Limit settings for jobs that Default = 32 are stored in the printer memory. Quick Copy Job Storage Limit feature specifies the number...

  • Page 231: Copy Settings Menu (m527)

    Copy Settings menu (M527) To display: At the printer control panel, select the Administration menu, and then select the Copy Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-45 Copy Settings menu (M527) First level Second level Third level Values...

  • Page 232

    Table 2-45 Copy Settings menu (M527) (continued) First level Second level Third level Values Description 2-Sided Format Book-style If you are making two-sided copies, select a 2-sided Flip-style format option. Book-style original; Flip- Book-style: The back side style copy of the original is printed right-side-up, and the back Flip-style original;...

  • Page 233

    Table 2-45 Copy Settings menu (M527) (continued) First level Second level Third level Values Description Collate Collate on (Sets in page If you are making more order)* than one copy, select the Collate on (Sets in page Collate off (Pages grouped) order) option to assemble the pages in the correct...

  • Page 234

    Table 2-45 Copy Settings menu (M527) (continued) First level Second level Third level Values Description Contrast Select a value using the Adjust the Contrast setting slide bar, or touch to increase or decrease the Automatic. difference between the lightest and darkest color on the page.

  • Page 235

    Table 2-45 Copy Settings menu (M527) (continued) First level Second level Third level Values Description 2-Sided Format Book-style If you are making two-sided copies, select a 2-sided Flip-style format option. Book-style original; Flip- Book-style: The back side style copy of the original is printed right-side-up, and the back Flip-style original;...

  • Page 236

    Table 2-45 Copy Settings menu (M527) (continued) First level Second level Third level Values Description Text Manually adjust: Use to manually optimize the Printed picture setting for each document. Photograph Printed picture: Use for line drawings and preprinted images, such as magazine clippings or pages from books.

  • Page 237

    Table 2-45 Copy Settings menu (M527) (continued) First level Second level Third level Values Description Original Sides 1-sided Select the 1-sided option if the original document is 2-sided printed on only one side. Select the 2-sided option if the original document is printed on two sides.

  • Page 238: Scan/digital Send Settings Menu (m527)

    To open the printer HP Embedded Web Server and set up the email notification server, enter the printer IP address into a Web browser.

  • Page 239

    Disable preview when creating the job, the default options are used. For complete setup, go to the HP Embedded Web Server by typing the IP address of the printer into a Web browser. Use the Image Preview...

  • Page 240

    Table 2-46 Scan/Digital Send Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Document File Type Select from a list of provides the best file types. overall image and text quality. JPEG is a good choice for most graphics.

  • Page 241

    Table 2-46 Scan/Digital Send Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Optimize Text/Picture Manually adjust* Use to optimize the output for a particular Text type of content. You can optimize the Printed picture output for text, printed pictures, or a Photograph...

  • Page 242

    Table 2-46 Scan/Digital Send Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Orientation Automatically detect For some features to work correctly, you Portrait* must specify the way the content of the Landscape original document is placed on the page.

  • Page 243

    Table 2-46 Scan/Digital Send Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Resolution 400 dpi Sets the resolution for sent documents. 300 dpi Higher resolution images have more 200 dpi dots per inch (dpi), so they show more dpi* detail.

  • Page 244

    Table 2-46 Scan/Digital Send Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Color/Black Automatically detect* Use to enable or disable color Color scanning. Black/Gray Automatically detect: Automatically scans Black documents in color if at least one page has color.

  • Page 245

    Table 2-46 Scan/Digital Send Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Notification E-mail E-mail: Select to address receive the notification in an email. Touch the text box following Email Address, and then type the email address for the notification.

  • Page 246

    Table 2-46 Scan/Digital Send Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Job Build Job Build off* Use to combine several original Job Build on documents into one job. Also use to scan an original document that has more pages than the document feeder can...

  • Page 247

    USB storage device. Use the Allow Usage of Digital Sending Software (DSS) Server option to configure the printer to use HP DSS. Allow Transfer to New Enabled* Use the Allow Transfer Digital Sending to New Digital Sending...

  • Page 248: Fax Settings Menu (m527)

    Wizard feature to set up options for faxing. NOTE: To set up LAN fax or Internet fax, use the HP Embedded Web Server. To open the HP Embedded Web Server, type the printer network address into a Web browser. To configure the fax features, select the Fax tab.

  • Page 249

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description General Fax Send Fax Number Enabled If this feature is Settings Confirmation enabled, you must Disabled* enter the fax number twice. PC Fax Send Enabled* Enables users who have the correct driver...

  • Page 250

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Billing Codes Enable Billing Codes When billing codes are enabled, a prompt displays that asks the user to enter the billing code for an outgoing fax.

  • Page 251

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Default Job Options Image Preview Make optional* Use the Image Preview feature to scan a Require preview document and display a preview before Disable preview completing the job.

  • Page 252

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Orientation Portrait* For some features to work correctly, you Landscape must specify the way the content of the original document is placed on the page. Portrait: This setting means the short edge of the page is along...

  • Page 253

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Print Print: Select to print the notification at this E-mail printer. E-mail: Select to receive the notification in an email. Touch the text box following Email Address, and then...

  • Page 254

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Original Size Select from a list of Use to describe the sizes that the printer page size of the supports. original document. Image Adjustment Darkness Use to improve the overall quality of the...

  • Page 255

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Optimize Text/Picture Manually adjust* Optimize For Optimizes the output for a particular type of Text content. You can optimize the output Printed picture for text, printed pictures, or a mixture.

  • Page 256

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Rings To Answer Range: 1–6 Default = 1 Fax Send Speed Fast* Medium Slow Ring Interval Range: 220–600 ms Default = 600 ms Ring Frequency Range: 1–200 Default = 68hz...

  • Page 257

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Blocked Fax Numbers Fax Number to Block The blocked fax list can contain up to 30 numbers. When the printer receives a call from one of the blocked fax numbers, it deletes the...

  • Page 258

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Default Job Options Notification Do not notify* Configure to receive notification about the Notify when job status of a sent completes document. Notify only if job fails Do not notify: Turns off this feature.

  • Page 259

    Table 2-47 Fax Settings menu (M527) (continued) First level Second level Third level Fourth level Values Description Paper Selection Automatic* Select from a list of the trays. Sides 1-sided* Use to describe the layout for each side of 2-sided the original document. First select whether the original document is printed on one side...

  • Page 260: General Print Settings Menu (m506/m527)

    Form Length Range: 5 – 128 Controls the PCL print-command options. PCL is a set of printer Default = 60 commands that HP developed to provide access to printer features. Use the Form Length feature to select the user-soft default vertical form length.

  • Page 261

    Table 2-48 General Print Settings menu (M506/M527) (continued) First level Second level Values Description Orientation Portrait* Select the orientation that is most often used for copy or scan Landscape originals. Select the Portrait option if the short edge is at the top or select the Landscape option if the...

  • Page 262

    The following options are available: Standard: Tray numbering is based on newer HP LaserJet models. Classic: Tray numbering is based on HP LaserJet 4 and older models. 232 Chapter 2 Solve problems ENWW...

  • Page 263: Default Print Options Menu (m506/m527)

    Default Print Options menu (M506/M527) To display: At the printer control panel, select the Administration menu, and then select the Default Print Options menu. NOTE: For the M506x and M527 models, use the Print button to print the report. For all other models, use the up arrow button or down arrow button to highlight the report, and then press the...

  • Page 264

    Table 2-49 Default Print Options menu (M506/M527) (continued) First level Second level Values Description 2-Sided Format Book-style* Configures the default style for 2- sided print jobs. If the Book-style Flip-style option is selected, the back side of the page is printed the right way up.

  • Page 265: Display Settings Menu (m506/m527)

    Display Settings menu (M506/M527) To display: At the printer control panel, select the Administration menu, and then select the Display Settings menu. NOTE: For the M506x and M527 models, use the Print button to print the report. For all other models, use the up arrow button or down arrow button to highlight the report, and then press the...

  • Page 266

    Table 2-50 Display Settings menu (M506/M527) (continued) First level Second level Values Description Clearable Warnings Use this feature to set the period that a clearable warning displays Job* on the control panel. If the setting is selected, clearable warnings appear until the Clearable Warnings button is pressed.

  • Page 267: Manage Supplies Menu (m506/m527)

    Manage Supplies menu (M506/M527) To display: At the printer control panel, select the Administration menu, and then select the Manage Supplies menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-51 Manage Supplies menu (M506/M527) First level Second level Third level Fourth level...

  • Page 268

    Table 2-51 Manage Supplies menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Very Low Settings Stop Configure how the printer responds when Prompt to continue* the document feeder kit is reaching the end Continue of its estimated life. Stop: The printer stops until you replace the document feeder kit.

  • Page 269

    Table 2-51 Manage Supplies menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Very Low Settings Stop Configure how the printer responds when Prompt to continue* the fuser is reaching the end of its Continue estimated life. Stop: The printer stops until you replace the fuser.

  • Page 270: Manage Trays Menu (m506/m527)

    Manage Trays menu (M506/M527) To display: At the printer control panel, select the Administration menu, and then select the Manage Trays menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-52 Manage Trays menu (M506/M527) First level Values Description Use Requested Tray...

  • Page 271

    Table 2-52 Manage Trays menu (M506/M527) (continued) First level Values Description Alternative Letterhead Mode Disabled* Use to load letterhead or preprinted paper into the tray the same way for all print jobs, Enabled whether you are printing to one side of the sheet or to both sides of the sheet.

  • Page 272: Network Settings Menu (m506/m527)

    Table 2-54 Embedded Jetdirect Menu (M506/M527) on page 242 for details. These menus have the same structure. If an additional HP Jetdirect network card is installed in the EIO slot, then both menus are available. Table 2-54 Embedded Jetdirect Menu (M506/M527)

  • Page 273

    Values Description IPV4 Settings Config Method Bootp Specifies the method that TCP/IPv4 DHCP* parameters will be configured on the Auto IP HP Jetdirect print server. Manual Bootp (Bootstrap Protocol): Use for automatic configuration from a BootP server. DHCP (Dynamic Host...

  • Page 274

    Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect products. Primary DNS Range: 0 – 255 Specify the IP address (n.n.n.n) of a Primary Default = Domain Name System xxx.xxx.xx.xx...

  • Page 275

    Table 2-54 Embedded Jetdirect Menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description DHCPV6 Policy Router Specified Router Specified: The stateful auto- Router Unavailable* configuration method to be used by the print Always server is determined by a router.

  • Page 276

    0 disables the timeout). Security Secure Web HTTPS Required* For configuration management, specify HTTPS Optional whether the HP Embedded Web Server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. HTTPS Required: For secure, encrypted...

  • Page 277

    Table 2-54 Embedded Jetdirect Menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Reset Security Specify whether the current security settings on the print server will be saved or reset to factory defaults. Yes: Security settings are reset to factory defaults.

  • Page 278

    Data Path Test This test helps to identify data path and corruption problems on an HP postscript level 3 emulation printer. It sends a predefined PS file to the printer, However, the test is paperless;...

  • Page 279

    Table 2-54 Embedded Jetdirect Menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Execution Time [H] Range: 1 – 24 hours Specify the length of time (in hours) that an Default = 1 hour embedded test will be run.

  • Page 280

    Table 2-54 Embedded Jetdirect Menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Count Default = 004 Specify the number of ping test packets to send for this test. Select a value from 0 to 100. To configure the test to run continuously, select 0.

  • Page 281

    Table 2-54 Embedded Jetdirect Menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description Ping In Progress Shows whether a ping test is in progress. Indicates a test in progress. Indicates that a test completed or was not run. Refresh When viewing the ping test results, this item...

  • Page 282

    Table 2-54 Embedded Jetdirect Menu (M506/M527) (continued) First level Second level Third level Fourth level Values Description 10T Half 10 Mbps, half-duplex operation. 10T Full 10 Mbps, full-duplex operation. 10T Auto 100 Mbps, half-duplex operation. 100TX Half 100 Mbps, full-duplex operation.

  • Page 283: Troubleshooting Menu (m506/m527)

    Troubleshooting menu (M506/M527) To display: At the printer control panel, select the Administration menu, and then select the Troubleshooting menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-55 Troubleshooting (M506/M527) First level Second level Third level Fourth level Values Description...

  • Page 284

    Table 2-55 Troubleshooting (M506/M527) (continued) First level Second level Third level Fourth level Values Description Fax V.34 Normal* Use to disable V.34 modulations if several fax failures have occurred or if phone line conditions require Fax Speaker Mode Normal* Used by a technician to evaluate and Diagnostic diagnose fax issues...

  • Page 285

    Table 2-55 Troubleshooting (M506/M527) (continued) First level Second level Third level Fourth level Values Description Manual Sensor Test Select from a list of Test the printer available sensors and components switches for correct operation. Each Reset sensor is displayed on the control- panel screen, along with its status.

  • Page 286: Device Maintenance Menu (m506/m527)

    Table 2-55 Troubleshooting (M506/M527) (continued) First level Second level Third level Fourth level Values Description Retrieve Diagnostic Create device data Create files that Data file contain information about the printer Create zipped that can help debug information identify the cause file of problems.

  • Page 287

    In the following table, asterisks (*) indicate the factory default setting. Table 2-57 Calibration/Cleaning menu (M527) First level Second level Values Description Cleaning Settings Auto Cleaning Off* Use to select the Auto Cleaning menu or the Cleaning Interval menu. Cleaning Interval Select from a list of cleaning Use to set the interval when the intervals.

  • Page 288: Usb Firmware Upgrade Menu (m506/m527)

    USB Firmware Upgrade menu (M506/M527) To display: At the printer control panel, select the Device Maintenance menu, and then select the Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the on-screen instructions.

  • Page 289: Control Panel Message Document (cpmd)

    Control panel message document (CPMD) Control-panel message types The control-panel messages and event code entries indicate the current printer status or situations that might require action. NOTE: Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors.

  • Page 290: Xx Fuser Errors

    If the numbers are all or mostly different, then power quality is a possible problem; try a different ● wall socket. If the xxxx portion of 49.xxxx contain repeats of the same numbers or groups of numbers, then ● check the 2ndary Service Error Report printed earlier for indications of a failure in a particular area. The report may indicate whether the error is caused by a network problem or a problem with the job.

  • Page 291: Xx Laser Errors

    If the error persists, replace the Fusing Assembly: FUSER ASSEMBLY (110v) RM2-5679-000CN FUSER ASSEMBLY (220v) RM2-5692-000CN If the error persists, replace the product. 51.XX Laser Errors 51.XX Laser Error, Turn off then on Description An error with the laser/scanner assembly has occurred in the product. 51.00 = Laser error ●...

  • Page 292: Xx Error Messages

    Remove the surge protector. Plug the product directly into the wall socket and turn the product power on. If the error persists, replace the internal cooling fan (HP Part #: RK2-8068-000CN). If the error persists, replace the product. 262 Chapter 2 Solve problems...

  • Page 293

    58.XX Error Messages 58.XX Error, Turn off then on Description The product has experienced an error with the low voltage power supply. 58.04 = Low voltage power supply malfunction ● Recommended action Reset the printer: Turn off the power by using the power switch, and then wait at least 30 seconds. Turn on the power and wait for the product to initialize.

  • Page 294: Errors

    Power off the printer. Remove the surge protector. Plug the product directly into the wall socket and turn the product power on. If the error persists, replace the Main Motor Assembly (HP Part #: RM2-8684-000CN). 79 Errors 79 Error, Turn off then on Description The product has experienced an internal firmware error.

  • Page 295: Alpha Error Messages

    Very Low, HP’s Premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

  • Page 296

    Description The products front door is open. Recommended action Close the door. Engine cable connection issue. Contact HP service. Press [OK] to continue. Description The print engine cable diagnostics did not pass due to a cable issue. Recommended action Press to continue to use the device for scanning and faxing, but printing will not be functional.

  • Page 297

    Use paper that meets HP specifications. Store paper unopened in its original packaging. Use the product in an area that meets the environmental specifications for this product. If the issue persists, replace the Tray 2 Paper Pick-up Roller (HP Part #: RM2-5741-000CN). ENWW...

  • Page 298

    Use paper that meets HP specifications. Store paper unopened in its original packaging. Use the product in an area that meets the environmental specifications for this product. If the issue persists, replace the Optional Tray 3 Paper Pick-up Roller (HP Part #: RM2-5741-000CN). Load paper Description The tray is empty.

  • Page 299

    NOTE: Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty. Print failure, press [OK]. If error repeats, turn off then on. Description The product cannot process the page.

  • Page 300

    Stop) until you notice a decrease in print quality. Actual cartridge life might vary. Once an HP supply has reached Very Low, HP’s Premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

  • Page 301

    NOTE: Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty. Unexpected size in Tray <#>. Load <SIZE>. Press [OK] to continue. Description The product has detected paper in the indicated tray that does not match the configuration for the tray.

  • Page 302: Event-log Messages

    Used or counterfeit <COLOR> cartridge is installed. Press [OK] to continue. Description The indicated cartridge is used or counterfeit. Recommended action Replace the indicated cartridge with a new genuine HP supply or press to continue using the installed cartridge. Event-log messages The following product events do not produce a message that appears on the control panel.

  • Page 303

    Table 2-58 Event-log messages (X=0: black cartridge) (continued) Event code Description 50.1200 Low subthermistor area 3 fuser error 50.2000 Slow fuser error 50.3000 High fuser temperature error 50.4000 Fuser drive circuit error 50.7000 Fuser open error 50.8000 Low subthermistor fuser error 50.9000 High subthermistor fuser error 51.0000...

  • Page 304

    Table 2-58 Event-log messages (X=0: black cartridge) (continued) Event code Description 58.0400 Low voltage power supply error 59.0160 Main motor rotation error (59.A0) 59.0192 Developer motor rotation error (59.C0) 59.0240 Transfer alienation failure (59.F0) 59.3000 Fuser motor startup error 59.4000 Fuser motor error 59.5000 Image drum motor startup error- black...

  • Page 305: Xx.yz Error Messages

    Control-panel messages and event log entries (M506/M527) NOTE: Some of the messages in the following sections only appear in the event log. TIP: Some control-panel messages and event log entries refer to a specific printer sensor or switch in the recommended action to solve the problem.

  • Page 306

    10.00.33 (event code) Black toner cartridge Recommended action No action necessary. If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit. Using a cartridge that is near its end-of-life can cause this event code. 10.00.34 Used supply in use Description The print cartridge is used.

  • Page 307

    You do not need to replace the toner cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty ends. 10.00.70 (event code) Black toner cartridge Recommended action If print quality is no longer acceptable, the customer must order and pay for a replacement toner cartridge.

  • Page 308

    See the parts chapter in the service manual for the correct cartridge part number. Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable. 10.00.91 Cartridge motor stall Description Cartridge motor stall.

  • Page 309

    10.23.70 (event code) Fuser kit NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends. Recommended action If print quality is no longer acceptable, the customer must order and pay for a replacement fuser assembly (fuser kit).

  • Page 310

    13.00.EE Description Unknown door open. Recommended action Make sure that all of the doors and covers are closed. 13.A2.D2 Description Tray 2 media feed jam. This jam occurs when the media does not reach the pre-feed sensor (SR11) in the designated amount of time after the start of media pickup from Tray 2.

  • Page 311

    Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. Figure 2-77 Paper Tray guides Figure 2-78 Paper Tray overfill guide Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear.

  • Page 312

    10. Test SR11 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 11. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC Controller before elevating the issue.

  • Page 313

    Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. Figure 2-79 Paper Tray guides Figure 2-80 Paper Tray overfill guide Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear.

  • Page 314

    Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC Controller before elevating the issue.

  • Page 315

    Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. Figure 2-81 Paper Tray guides Figure 2-82 Paper Tray overfill guide Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear.

  • Page 316

    Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.

  • Page 317

    Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. Figure 2-83 Paper Tray guides Figure 2-84 Paper Tray overfill guide Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear.

  • Page 318

    Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.

  • Page 319

    Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. Figure 2-85 Paper Tray guides Figure 2-86 Paper Tray overfill guide Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear.

  • Page 320

    Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.

  • Page 321

    Open Tray 2, remove any jammed paper. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. Figure 2-87 Paper Tray guides Figure 2-88 Paper Tray overfill guide Make sure that the Tray pickup, feed, and separation roller are installed correctly and show no damage or wear.

  • Page 322

    Test PS432 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.

  • Page 323

    Test the Media Width sensors SR1a and SR2b. If either of the sensors steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue.

  • Page 324

    ● Test the top of page sensor (SR2) and the Media Width sensors SR1a and SR2b. If either of the sensors steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue.

  • Page 325

    Check under toner cartridge at transfer area, make sure everything is properly seated. Test the top of page sensor (SR2). If the sensor fails test, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue.

  • Page 326

    Open the top and rear covers and then clear any jammed paper. Ensure sure that the paper meets HP printer specifications. Check Fuser delivery sensor for proper functionality and movement. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the fuser.

  • Page 327

    Confirm the output bin rollers are turning. Perform Manuel Sensor Test and check SR13 Fuser delivery sensor. If found faulty then replace the Fuser assembly. 13.B9.Cz Description Fuser Wrap Jam. This jam occurs when the media disappears from the fuser output sensor before a designated amount of time after the media reached the fuser output sensor (SR13).

  • Page 328

    Explain that the media curls and it is better if it curls down than up for printing to avoid fuser wrap ● jams. Check to see if the paper jam is found wrapped around the fuser roller. If so and the media is within HP specifications for this printer replace the Fuser Assembly. 13.B9.Dz...

  • Page 329

    If the collar portion is broken and missing a section it will allow the cartridge to insert further than designed and not allow the drum drive to engage with the toner cartridge. elevate the issue to HP for possible printer replacement.

  • Page 330

    Check Media path between transfer and fuser. If media has stopped in this area and will not progress beyond feed-guide assembly CLEAN the area and retest. If issue persists, elevate the issue to HP for possible printer replacement. 13.B9.FF Description Residual Media jam Fuser Output Sensor.

  • Page 331

    The fuser is printing in fuser mode Glossy media 3. Recommended action Make sure that customer is using HP Genuine cartridge and again test this printer with another working or new cartridge. Verify the media meets HP specification for the printer.

  • Page 332

    The fuser is printing in fuser mode Glossy media 3. Recommended action Make sure that customer is using HP Genuine cartridge and again test this printer with another working or new cartridge. Verify the media meets HP specification for the printer.

  • Page 333

    13.EA.FF Description A door jam has occurred. Recommended action Check the printer for a jam. See the clear jams section in the service manual. Use the component test to isolate a faulty door switch or sensor. 13.EE.FF Description A door jam has occurred. Recommended action Check the printer for a jam.

  • Page 334

    20.XX.YZ Error Messages 20.00.00 Insufficient memory <device> Description Event log message 20.00.00. The printer does not have enough memory to print the page. The printer received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

  • Page 335

    ADF (S2) Flat flexible cable (Scanner data) ADF Motors (Feed and Deskew) ADF Sensors (Prescan, media present receiver and top hatch) ADF Ultra sonic sensor receiver and deskew sensor LTR/LGL (letter/legal) Input tray sensor Ultra sonic sensor transmitter 30.01.01 Description The flatbed cover sensor was interrupted.

  • Page 336

    30.01.14 Scan system EEPROM error Description Scanner control board (SCB) EEPROM error. Recommended action Turn the product off, and then on again. Make sure all connectors on the scanner control board (SCB) are seated fully. Make sure the product has the latest scanner control board (SCB) firmware version. Replace the scanner control board (SCB).

  • Page 337

    Re-seat the interconnect cables between the SSA and the scanner control board (SCB). (The HDMI Cable) Replace the image scanner assembly (SSA). 30.01.30 or 30.01.32 Description HP image ASIC error. Recommended action Turn the product off, and then on again. Check the connections on the scanner control board (SCB).

  • Page 338

    30.01.42 Scanner error Description Internal product communication error. Recommended action Turn the product off, and then on again. If the error persists, turn the product off, and then check the scanner control board (SCB) connectors. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter connectivity LED (smile face icon on the formatter) is illuminated.

  • Page 339

    Recommended action Turn the product off, and then on again. f the error persists, turn the product off, and then check all cables on the formatter and SCB for proper connection and seating. If the error persists, replace the scanner control board (SCB). 30.01.48 Scanner error Description Scanner error.

  • Page 340

    Recommended action Turn the product off, and then on again. Verify that the FFCs between scanner and the scanner control board (SCB) are connected. Check to see if there is power to the SCB (green led lights). If no power, check the SCB and DC controller (J108) and LVPS connector.

  • Page 341

    Recommended action Turn the product off, and then on again. As the product turns on, verify that the scan head moves. Verify that the drive belt is in the correct position. Run diagnostics on the flatbed scanner to see if the scan bar moves. (For this test, run the continuous scan from the scanner test menu) Check the cable connection to the scanner control board (SCB).

  • Page 342

    ADF (S2) Flat flexible cable (Scanner data) ADF Motors (Feed and Deskew) ADF Sensors (Prescan, media present receiver and top hatch) ADF Ultra sonic sensor receiver and deskew sensor LTR/LGL (letter/legal) Input tray sensor Ultra sonic sensor transmitter 31.01.47 Document feeder not detected Description The document feeder was not detected, the document feeder might not be connected.

  • Page 343

    31.03.22 Scanner calibration failure Description Backside illumination calibration failure. Recommended action Turn the product off, and then on. Upgrade the firmware. Verify the cables between scanner and scanner control board (SCB) are connected. Replace the document feeder assembly. 31.03.30 Document feeder pick motor error Description The document feeder pick motor is not turning.

  • Page 344

    31.03.32 Description The document feeder de-skew motor is not turning. Recommended action Verify that the paper meets the product specifications. Make sure that the input tray is not overloaded. Check the event log for document feeder errors, and then resolve any errors first. Verify that the motor cables are connected.

  • Page 345

    Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly, separation pad. Verify connectors from ADF to SCB are properly connected and seated.

  • Page 346

    Diagnostic Tests ● Scanner Tests ● Actuate the pick-success sensor. If the sensor does not show functionality when tested, replace the document feeder. 31.13.02 Description Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path. Between sensor location 4 and 5 Recommended action Clear the paper path and try feeding the page again.

  • Page 347

    31.13.13 Description The document feeder jam access door is open. Recommended action Verify that the jam access cover is closed. Verify that the flag is not broken off. Open and close jam cover and if sensor status does not change then replace the ADF.

  • Page 348: Xx.yx And 33.xx.yz Error Messages

    Recommended action Verify that the paper meets the product specifications. Make sure that the document feeder input tray is not overloaded. Check the event log for document feeder errors, and then resolve those errors first. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good.

  • Page 349

    Recommended action Retry the job. ● Remove stored jobs and retry. ● Use a larger capacity storage device. ● Check the network share. ● Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings. Description 32.1C.09 (event code) Tried to restore a backup file that was not valid for this printer.

  • Page 350

    Recommended action Wait until the printer is idle, and then try again. Description 32.1C.13 (event code) and 32.1C.14 (event code) Not enough space exists to perform the backup. The backup was aborted because the disk is at a critical level or full. Scheduled backup failure.

  • Page 351

    Description 32.1C.41 (event code) The backup operation encountered an error (informational). Recommended action No action necessary. Description 32.1C.42 (event code) The backup operation completed, but with a warning message (informational). Recommended action No action necessary. Description 32.1C.43 (event code) A component in the backup file is not supported by the current version of firmware and will not be restored (informational).

  • Page 352

    Description 32.1C.47 (event code) Some data was not restored from the backup file (informational). Recommended action No action necessary. Description 32.1C.48 (event code) The backup job ticket was submitted using an invalid network path. Recommended action Check that a share was provided as part of the network path (not blank). Check that the server and the share exists.

  • Page 353

    Reset aborted (informational). Recommended action No action necessary. Description 32.1C.58 (event code) Unknown reset error (informational). Recommended action No action necessary. Description 32.1C.60 (event code) The restore operation completed successfully (informational). Recommended action No action necessary. Description 32.1C.61 (event code) The restore operation encountered an error.

  • Page 354

    Description 32.1C.69 (event code) The restore job ticket was submitted with a bad encryption personal identification number (PIN). Recommended action Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file. Description 32.1C.6A (event code) An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file.

  • Page 355

    Recommended action Turn the printer off, and then on again. If the error persists, replace the image control board (ICB) and return to HP for evaluation. 32.08.A1, 32.08.A2, 32.08.A3 Description 32.08.A1 (event code) Shutdown event-boot after abnormal shutdown. 32.08.A2 (event code) Boot from normal shutdown event.

  • Page 356

    40.XX.YZ Error Messages 40.00.01 USB I/O buffer overflow To continue, touch “OK” Description The USB buffer has overflowed. Recommended action Touch the OK button to print the transferred date (some data might be lost). Check the host configuration. 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” Description The printer has experienced a JetDirect buffer overflow.

  • Page 357

    40.08.0X USB storage accessory removed Description X = 0 or ;1 information code. Secure file erase is enabled. Recommended action No action necessary. 40.0X.05 USB storage accessory removed Description X = 1, 2, 3, 5, or 6; information code. The USB storage accessory was removed. Recommended action No action necessary.

  • Page 358

    Y = D: Envelope 1, 2, or 3 mode ● Y = E: Rough ● Y = F: Other mode ● Z = 0: From unknown tray ● Z = 1: From Tray 1 ● Z = 2: From Tray 2 ●...

  • Page 359

    41.03.02 with slow printing Description Some instances of slow printing and 41.03.02 have been seen caused by timing issues with the correct size media loaded. Recommended action Touch to use another tray. Print a configuration page to verify the size and type to which the trays are set. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted to the correct paper size.

  • Page 360

    Recommended action Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray. Try the print job again. Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray. If the error persists, print a Configuration Page and note the paper size for the tray in question.

  • Page 361

    Print internal pages from all trays to verify that this error only occurs when printing from the PC. Verify that the Toner cartridge and the transfer roller are seated properly. Check the rollers and make sure they are not worn smooth, or coated with paper dust or other debris. If the rollers are causing the issue, send the customer a roller kit.

  • Page 362

    If error does not clear, turn the printer off, and then on again. Swap out or re-seat the toner cartridge to test it. Check the toner cartridges before replacing any other parts (HP original?, connectors, etc.). Re-seat the connections to the laser/scanner and the DC controller.

  • Page 363

    Y = E: Rough ● Y = F: Other mode ● Z = 0: Photo Media (1, 2, or 3) ● Z = 1: Auto Sense (Normal) ● Z = 2: Normal (typed not from Auto Sense) ● Z = 3: Light media 1, 2, or 3 mode ●...

  • Page 364

    Z = input tray XX = 02 Beam detect misprint ● XX = 09 Sub thermistor abnormally high ● XX = 10 Pickup failure. ● XX = 11 Illegal Duplex. ● XX = 18 Scan line inclination adjustment ● XX = 20 Image drum HV ●...

  • Page 365

    Recommended action To clear the message, touch the button. If the message displays again, turn the printer off, and then on again. If the error persists, replace the DC Controller PCA. 42.XX.YZ Error Messages 42.XX.YZ Description Internal system failure. Recommended action Turn the printer off then on, and retry.

  • Page 366: Xx.xx Error Messages

    Use optimal resolution and image quality settings. ● wait till all the digital send jobs have been processed. ● Reboot and retry job. ● Verify if there is an attachment limit on the email. ● Verify network connectivity, SMTP gateways, access to folder share. ●...

  • Page 367

    Recommended action Turn the printer off, and then on again. Resend the print job. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. 47.01.XX Description Image transformer internal error. Recommended action Turn the printer off, and then on again.

  • Page 368: Xx.yy Error Messages

    If the error persists, upgrade the product firmware. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”.

  • Page 369

    If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”.

  • Page 370

    Y = previous printer sleep state, Z = next printer sleep state Recommended action CAUTION: Be careful the fuser is HOT, allow it cool if you need to before removing to check the assembly. Turn the printer off. Remove the fuser. Check the connector (J290–291) between the fuser and the printer. If it is damaged, replace the fuser.

  • Page 371

    Reinstall the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser. Check the connector (J132 and J152) on the DC controller PCA. Replace the fuser. If the error persists, replace the fuser power supply assembly. If issue persists, elevate the issue for possible printer replacement.

  • Page 372: Xx.yz, 52.xx.yz Error Messages

    50.7X.YZ Fuser Error Description Fuser Pressure release failure. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state Recommended action CAUTION: Be careful the fuser is HOT, allow it cool if you need to before removing to check the assembly. Turn printer power off and then back on again.

  • Page 373

    Recommended action Reconnect connector (J811/J851) on the laser/scanner. Reconnect connectors (J161) on the DC controller. If the error persists, replace the laser/scanner. 52.XX.00 Description Laser/scanner error. XX = 00 ● laser/scanner motor startup error. XX = 20 ● Laser/scanner rotation error. Recommended action Reconnect connector (J802) on the laser/scanner.

  • Page 374: Xx.yz, 56.xx.yz Error Messages

    55.XX.YZ, 56.XX.YZ Error Messages 55.00.yy To continue turn off then on Description DC controller PCA error. 55.00.01 (event code) ● DC controller memory error. 55.00.03 (event code ● DC controller no engine response. 55.00.04 (event code ● DC controller communications time-out. Recommended action Turn the printer off, and then on.

  • Page 375

    Check the input connectors for damage. If the connector is damaged on the printer side, replace the fuser power supply assembly, (contains the connector to the paper tray assembly). If connector is damaged on the option sheet feeder tray, replace the optional sheet feeder. 57.XX.YZ Error Messages NOTE: Use the wiring diagram to trace back where the fan gets its supply voltage.

  • Page 376

    Recommended action Turn the printer off and then back on. Check all of the connectors on the DC controller PCA. If the error persists, replace the DC controller PCA. 58.00.04 Error Description The printer experienced a low voltage power supply unit malfunction. Recommended action Turn the printer off and then back on.

  • Page 377

    NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. Ensure printer is plug into dedicated power outlet. If error persists, replace the power supply unit. 59.XX.YZ Error Messages 59.00.YY Error —...

  • Page 378: Y, 62.00.00 Error Messages

    Recommended action 59.A2.02 Tray 2 lifter driver assembly failure. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper surface sensors are properly functioning. If this part has been removed or replace, check the connector (J144) on the on the DC controller PCA. If the error persists, elevate the issue for possible printer replacement.

  • Page 379: X0.az Error Messages

    62.00.00 To continue turn off the on. Description Internal system failure. Recommended action Turn the printer off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk. 65.X0.AZ Error Messages 65.80.A0, 65.80.A1: Output accessory Failure Description...

  • Page 380

    This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on. Recommended action Turn the product off, and then on. Make sure that the finisher is connected correctly. If the error persists, replace the Stapler/Stacker Unit.

  • Page 381

    66.80.YY Stapler/Stacker failure Description An external paper handling accessory error has occurred. 66.80.01 (event code) ● Y-align malfunction 66.80.02 (event code) ● Jogger malfunction 66.80.03 (event code) ● Stapler malfunction 66.80.21 (event code) ● Lift up malfunction 66.80.22 (event code) ●...

  • Page 382

    66.80.60 (event code) ● System error 10 (FW error) 66.80.61 (event code) ● System error 11 (FW error) 66.80.62 (event code) ● System error 12 (FW error) 66.80.63 (event code) ● System error 13 (FW error) 66.80.64 (event code) ● System error 14 (FW error) 66.80.65 (event code) ●...

  • Page 383

    Turn the printer off, and then on. If the error persists, replace the DC controller. 80.XX.YY, 82.XX.YY Error Messages 80.0X.YY Embedded Jetdirect Error Description An Embedded HP JetDirect print server critical error has occurred. 80.01.80: (event log) No heartbeat ● 80.01.81: (event log) Reclaim timeout ●...

  • Page 384: X.0y Error Messages

    80.03.15: (event log) Card reset failed ● 80.03.16: (event log) Self-test failure ● 80.03.17: (event log) Unknown PGP packet ● 80.03.18: (event log) Duplicate I/O channel ● Recommended action Turn the printer off, and then on. Remove the RJ45 cable. Turn the printer off, and then on.

  • Page 385

    Recommended action Turn the printer off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware. 98.00.03 Corrupt data in the configuration volume Description Data corrupt has occurred in the configuration volume. Recommended action Turn the printer off, and then on. Download the firmware again, and then attempt the upgrade again.

  • Page 386

    Recommended action The most common cause is an issue with the network environment. Make sure that there is a good network connection to the printer, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. 99.00.03 Upgrade not performed error writing to disk Description A remote firmware upgrade (RFU) was not performed.

  • Page 387

    The issue is an unexpected read error when reading the header number and size. Recommended action Download the RFU file, and then attempt the upgrade again. If the error persists, replace the hard disk. 99.00.07 Upgrade not performed error reading upgrade Description A remote firmware upgrade (RFU) was not performed.

  • Page 388

    99.00.11 Upgrade canceled by user Description A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header. Recommended action Resend the RFU. 99.00.12 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed.

  • Page 389

    99.00.27 (event log) ● An I/O error occurred while downloading the bundle. Recommended action Download the correct firmware file from www.hp.com, and then resend the firmware upgrade. 99.00.27 only: Turn the printer off, and then on. Resend the firmware upgrade.

  • Page 390

    99.02.01 Description Firmware installation was successful. Recommended action No action necessary. 99.02.09 Description Firmware upgrade cancelled by user. Recommended action No action necessary. 99.09.60 Unsupported disk Description This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the printer. Recommended action Install the correct hard disk for this printer.

  • Page 391

    99.09.63 Incorrect disk Description This error indicates that the expected encrypted Hard drive is not present. This is expected behavior when installing a new Hard drive in a device where the previous Hard drive was encrypted. Recommended action Follow the procedure to load firmware on a new hard disk, and then lock the disk to this printer. 99.09.64 Disk Nonfunctional Description A fatal hard disk failure has occurred.

  • Page 392

    Recommended action Determine the customer's intended boot device (Hard drive or eMMC). Install a compatible hard disk drive or eMMC. If a compatible hard disk or eMMC is installed, reseat the hard disk or eMMC to make sure that it is connected correctly.

  • Page 393

    Recommended action Download firmware to the eMMC. If download fails to eMMC, Replace the eMMC. NOTE: Device is unusable until a new eMMC is installed. 99.XX.YY Description A message of this form indicates a firmware installation error. Recommended action Reload the firmware. Alpha Error Messages ROM disk device failed To clear press “OK”...

  • Page 394

    Description This message appears even though the print cartridge is new. Recommended action Remove, and then reinstall the print cartridge. Make sure a genuine HP supply is used. If the error persists, replace the print cartridge. Cartridge memory abnormal Description This message appears even though the print cartridge is new.

  • Page 395

    Description This message appears even though the print cartridge is new. Recommended action Remove, and then reinstall the print cartridge. Make sure a genuine HP supply is used. If the error persists, replace the print cartridge. Check Engine Description The printer is conducting an internal test.

  • Page 396

    Recommended action No action is necessary. Clearing event log Description This message is displayed while the event log is cleared. The printer exits the menus when the event log has been cleared. Recommended action No action is necessary. Clearing paper path Description The printer is attempting to eject jammed paper.

  • Page 397

    Data received To print last page press “OK” Description The printer is waiting for the command to print the last page. Recommended action Touch the “OK” button to print the last page of the job. Event log is empty Description No printer events are in the log.

  • Page 398

    Supplies sub-menu. Genuine HP cartridge installed Description A new HP print cartridge has been installed. The message appears for about 6 seconds before the printer returns to the READY state. Recommended action No action necessary. 368 Chapter 2 Solve problems...

  • Page 399

    Genuine HP supply installed Description 10.XX.40 (event code) A new genuine HP print cartridge has been installed. Recommended action Touch the Hide button to remove this message. HP Secure hard drive disabled Description The drive has been encrypted for another printer.

  • Page 400

    Recommended action No action necessary. Install Black Cartridge Description A supply item is either not installed or installed incorrectly. Black cartridge ● 10.00.15 (event code) Recommended action Install the supply item or make sure that the installed supply item is fully seated. Install Fuser Description The fuser has been removed or installed incorrectly.

  • Page 401

    Internal disk file operation failed Description A PJL system command attempted to perform an illogical operation, such as downloading a file to a nonexistent directory. Recommended action Touch the button to clear the error. Internal disk file system is full Description A PJL system command attempted to write data to the internal disk but was unsuccessful because the disk is full.

  • Page 402

    Recommended action Initialize the internal disk file system. Internal disk spinning up Description Internal disk device is spinning up its platter. Jobs that require disk access must wait. Recommended action No action is necessary. Job not stapled due to mixed sizes Description This message is displayed when the job to staple has more than one paper size (paper width).

  • Page 403

    Loading program <XX> Do not power off Description Programs and fonts can be stored on the printer’s file system and are loaded into RAM when the printer is turned on. The number <XX> specifies a sequence number indicating the current program being loaded. Recommended action No action necessary.

  • Page 404

    NON HP Supply Installed Description 10.99.31 (event code) This message is displayed for about 6 seconds when a new non HP supply is installed. Recommended action If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Output Bin Full Description This message appears even though the output bin is not full.

  • Page 405

    Paused… Description The printer is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full. Recommended action Press the Stop button. Performing Paper Path Test… Description A paper-path test is being performed. Recommended action No action necessary.

  • Page 406

    Printing File Directory... Description The printer is printing the File Directory pages. Recommended action No action necessary. Printing Font List... Description The printer is printing the Font List pages. Recommended action No action necessary. Printing Fuser Test Page... Description The printer is printing the Fuser Test page. Recommended action No action necessary.

  • Page 407

    Printing stopped... Description Time has expired on the Print/Stop test. Recommended action Touch the button to continue. Printing Supplies Status Page... Description The printer is printing the Supplies Status page. Recommended action No action necessary. Printing Usage Page... Description The printer is printing the Usage page. Recommended action No action necessary.

  • Page 408

    Recommended action No action necessary. Processing... copy <X> of <Y> Description The printer is currently processing or printing collated copies. The message indicates that copy number <X> of total copies <Y> is currently being processed. Recommended action No action necessary. RAM disk device failure To clear press “OK”...

  • Page 409

    RAM disk not initialized Description The RAM disk file system must be initialized before it can be used. Recommended action Initialize the RAM disk file system. Ready Description The printer is online and ready for data. No status or printer attendance messages are pending at the display. Recommended action No action necessary.

  • Page 410

    HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The printer can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.

  • Page 411

    Resend external accessory firmware Description An external accessory requires a firmware upgrade. Printing can continue, but jams might occur if the job uses the external accessory. Recommended action Perform a firmware upgrade. Resend Upgrade Description A firmware upgrade did not complete successfully. Recommended action Upgrade the firmware again.

  • Page 412

    ROM disk not initialized To clear press “OK” Description The ROM disk file system must be initialized before it can be used. Recommended action Initialize the ROM disk file system. Rotating Motor Description The printer is executing a component test and the component selected is a motor. Recommended action Press the STOP...

  • Page 413

    Fuser Kit Recommended action If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.

  • Page 414

    Fuser Kit Recommended action If print quality is no longer acceptable, the customer must purchase and replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.

  • Page 415

    Tray <X> empty: [Type], [Size] Description The specified tray is empty and the current job does not need this tray to print. X = 1 ● Tray 1 X = 2 ● Tray 2 X = 3 ● Tray 3 X = 4 ●...

  • Page 416

    Tray 4 X = 5 ● Tray 5 Recommended action No action necessary. Tray <X> open Description The specified tray is open or not closed completely. X = 2 ● Tray 2 X = 3 ● Tray 3 X = 4 ●...

  • Page 417

    Turn the printer on. Unsupported supply in use OR Unsupported supply installed To continue, touch “OK” Description A non-supported supply has been installed. The print cartridge is for a different HP printer. XX = 00 ● Black print cartridge Recommended action Install the correct supplies for this printer.

  • Page 418

    Unsupported tray configuration Description The printer has too many optional trays installed. Recommended action Turn the printer off, remove the unsupported trays, and then turn the printer on. Unsupported USB accessory detected Remove USB accessory Description A non-supported USB accessory has been installed. Recommended action Turn the printer off, remove the USB accessory, and then turn the printer on.

  • Page 419

    Description The USB device file system must be initialized before it can be used. Recommended action Use the EWS or HP Web Jetadmin to initialize the component. USB storage accessory removed Clearing any associated data Description This message displays for about 6 seconds after a USB device is removed.

  • Page 420

    ● Black print cartridge Recommended action If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Waiting for tray <X> to lift Description The specified tray is in the process of lifting paper to the top of the tray (so it can properly feed).

  • Page 421: Tools For Troubleshooting: Event Log Messages (m506/m527)

    See the control-panel message document (CPMD) and event-log entries section of the printer troubleshooting manual for event-log entry descriptions and solutions. The event log shows the last 50 events in descending order. Figure 2-89 Sample event log (M506/M527) HP LaserJet M506 Table 2-61 Sample event log page Item Description...

  • Page 422: Print Or View An Event Log (m506/m527)

    Print or view an event log (M506/M527) NOTE: The event log in using the Administration menu shows only a subset of events. For a complete event log, use the Service menu. Print the event log from the Administration menu (touchscreen control panel) From the Home screen on the printer control panel, scroll to and touch the...

  • Page 423: Clear The Event Log (m506/m527)

    Clear the event log (M506/M527) Clear the event log from the Service menu (touchscreen control panel) From the Home screen on the printer control panel, scroll to and touch the Device Maintenance button. Open the Service menu. On the sign-in screen, select the Service Access Code option from the drop-down list.

  • Page 424: Improve Print Quality

    ● Print-quality troubleshooting pages (M506/M527) Use the print quality troubleshooting pages to help diagnose and solve print-quality problems. NOTE: To get further assistance in print quality troubleshooting, go to www.hp.com/support/ljM501, www.hp.com/support/ljM506, www.hp.com/support/ljM527MFP and select PQ Troubleshooting Tools. Print the print-quality troubleshooting pages from a touchscreen control panel...

  • Page 425

    Figure 2-90 Print-quality troubleshooting procedure page (M506/M527) HP LaserJet M506 ENWW Improve print quality 395...

  • Page 426

    Figure 2-91 Black print-quality troubleshooting page (M506/M527) Grids The grids are in inches and millimeters. They are labeled with letters and numbers so that defects can be described by position and by distance between repeats. Grey scale ramp patches Used to detect offset for the OPC or developer in the toner cartridge or offset in the fuser.

  • Page 427: Print From A Different Software Program

    Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the original software program. Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

  • Page 428: Visually Inspect The Toner Cartridge Or Cartridges

    Check the supplies status page for the following information: Estimated percentage of cartridge or cartridges life remaining ● Approximate pages remaining ● Part number or numbers for HP toner cartridge or cartridges ● Number of pages printed ● Visually inspect the toner cartridge or cartridges Remove the toner cartridge or cartridges from the printer, and verify that the sealing tape has been removed.

  • Page 429: Check Paper And The Printing Environment

    The cleaning process can take several minutes. When it is finished, discard the printed page. Check paper and the printing environment Step one: Use paper that meets HP specifications Always use a paper type and weight that this printer supports.

  • Page 430: Use Manual Print Modes (m506/m527)

    HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays other than Tray 1 and Tray 2, or for print jobs that require media other than 20lb plain paper.

  • Page 431

    Table 2-62 Print modes under the Adjust Paper Types submenu (M506/M527) Print Mode Plain ● HP EcoSMART Lite ● Light 60–74g ● Intermediate 85–90g ● Mid Weight 96–110g ● Heavy 111-130g ● Extra Heavy 131-175g ● Cardstock 176–220 ● Mono Transparency ●...

  • Page 432: Try A Different Print Driver

    Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM501, www.hp.com/ support/ljM506, www.hp.com/support/ljM527MFP.

  • Page 433: Check Economode Settings (m501)

    Check Economode settings (M501) Use the following procedure to control the print density on the page. From the printer control panel, open the following menus: Setup menu ● System Setup ● Scroll to, and then select the Print Density item. Select the desired print density setting, and then press the button.

  • Page 434: Print Quality Troubleshooting Guide

    Verify that your printer is in within its supported operating temperature/humidity range. Verify the paper type, size and weight are supported by the printer. See the printer support page at www.hp.com/support for a list of the supported paper sizes and types for your printer.

  • Page 435

    If the problem persists, go to www.hp.com/support. NOTE: Both light and dark vertical streaks can occur when the printing environment is outside the specified range for temperature or humidity.

  • Page 436

    Auto Include Margins and then reprint the document. If the problem persists, go to www.hp.com/support. Image placement Margins and skew Reprint the document. The image is not centered, or is skewed on Remove the paper and then reload the page.

  • Page 437

    Print in duplex mode. If the problem persists, go to www.hp.com/support. Output stacking Reprint the document. The paper does not stack well in the output Flip out the output bin extension.

  • Page 438: Product Specific Image Defects

    Product specific image defects Repetitive image defect ruler ● Print-quality troubleshooting ● 408 Chapter 2 Solve problems ENWW...

  • Page 439: Repetitive Image Defect Ruler

    Repetitive image defect ruler When troubleshooting the source of some print image defects, one solution is to identify if it is a repetitive defect (does the print quality defect appear multiple times on the printed page?). If this is the case, use a ruler to measure occurrences of repetitive image defects to help solve image-quality problems.

  • Page 440: Use A Ruler To Measure Between Repetitive Defects

    Use a ruler to measure between repetitive defects The figures in this section shows color repetitive defect pages. However, the process for measuring repetitive defects is valid for mono pages. Identify a repetitive defect on the page. TIP: Print a cleaning page to see if that resolves the defect. The example pages below show the following types of repetitive defects.

  • Page 441

    Position a metric ruler on the page with the “zero” ruler mark at one occurrence of the defect (callout 1). Figure 2-93 Place the ruler on the page Locate the next occurrence of the defect (callout 1). Figure 2-94 Locate the next repetitive defect ENWW Print quality troubleshooting guide 411...

  • Page 442

    Measure the distance (in millimeters) between the two occurrences (callout 1), and then use Table 2-64 Repetitive defects on page 409 to determine the defective assembly. TIP: Always measure from and to the same point on the defects. For example, if the ruler is “zeroed” at the top edge of a defect, measure to the top edge of the next occurrence of that defect.

  • Page 443: Print-quality Troubleshooting

    Print-quality troubleshooting NOTE: The image defects described in this section are printer-specific image defects. Image defect events ● Image defect (developmental) events ● Other events ● Image defect events NOTE: The image defects described in this section are defects that occurred during development and that could not be fully eliminated.

  • Page 444

    Graininess Graininess/fixing mottle ● Graininess/fixing mottle Figure 2-96 Graininess/fixing mottle Description of the defect This defect is large areas of fill that appear blotchy, grainy, non-uniform, or mottled (marked with spots or smears of color). The graininess/fixing mottle defect is caused by how the toner (dot) is pressed or melted and the severity of the defect depends on the paper roughness.

  • Page 445

    NOTE: Select the tray you want to configure. Paper Type ● Select Intermediate 85–95g ● M506 and M527: From the printer control panel, change the print mode from plain to intermediate (this ● slows the print speed). Open the following menus: ◦...

  • Page 446

    Streaks Vertical streaks - high temperature/humidity ● Vertical streaks - high temperature/humidity Figure 2-97 Vertical streaks - high temperature/humidity Description of the defect Light streaks can appear and they usually span the length of the page. This problem is caused by toner clumping at the developer blade which reduces the amount of toner available for transfer at that page location.

  • Page 447

    Solutions for the defect Resend the print job. ● If the defect does not improve within two to three print jobs, remove the toner cartridge and gently rock ● it back and forth from side to side (this distributes the toner evenly in the toner cartridge). If the toner cartridge has reached the Very Low state, replace it.

  • Page 448

    Banding Dark streaks (early in toner cartridge life) ● Fine-pitch banding ● Wide-pitch banding 27.8 mm 1.09 in ● AC banding 4.6 mm 0.18 in ● OPC sharp bands at 75mm 2.95 in pitch (version 1) ● OPC sharp bands at 75 mm 2.95 in pitch (version 2) ●...

  • Page 449

    Dark streaks (early in toner cartridge life) Figure 2-98 Dark streaks (early in toner cartridge life) Description of the defect Smeared dark streaks come and go down the page, and are more common at the right and left edges of the page.

  • Page 450

    Solutions for the defect Resend the print job. ● If the defect does not improve within two to three print jobs, remove the toner cartridge and gently rock ● it back and forth from side to side (this distributes the toner evenly in the toner cartridge). If the defect persists, replace the toner cartridge.

  • Page 451

    Fine-pitch banding Figure 2-99 Fine-pitch banding Description of the defect This defect appears as alternating light and dark (evenly spaced) repetitive horizontal lines. The 0.93 mm (0.03 in) fine-pitch banding is caused by the main drive motor gear tooth engagement. This defect appears in areas of fill, not in text.

  • Page 452

    Solutions for the defect Try using a smoother paper. ● M501: From the printer control panel, change the print mode from plain to intermediate (this slows the ● print speed). Open the following menus: ◦ Setup ● System Setup ● Paper Setup ●...

  • Page 453

    Wide-pitch banding 27.8 mm (1.09 in) Figure 2-100 Wide-pitch banding 27.8 mm (1.09 in) Description of the defect This defect appears as soft, gradual bands can be seen over a constant density area. It appears as slight gradients which repeat at approximately a 27.8 mm (1.09 in) pitch. This defect appears in areas of fill, not in text.

  • Page 454

    Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Toner cartridge ● 424 Chapter 2 Solve problems ENWW...

  • Page 455

    AC banding 4.6 mm (0.18 in) Figure 2-101 AC banding Description of the defect This defect appears as alternating light and dark bands that repeat at 4.6 mm (0.18 in) pitch might be visible starting midway down the page in high-temperature and high-humidity environments. This defect is caused by the transfer current getting pulled into the fusing area through the paper from the fuser heater voltage supply.

  • Page 456

    Solutions for the defect Try printing the job on a newly opened supply of paper. ● Cool the printer environment, and then resend the print job. ● M501: From the printer control panel, change the print mode from plain to intermediate (this slows the ●...

  • Page 457

    OPC sharp bands at 75mm (2.95 in) pitch (version 1) Figure 2-102 OPC sharp bands (version 1) Description of the defect This defect appears as sharp bands which repeat at a 75mm (2.95 in) pitch down the page as a light/dark line. Waste products (for example, toner or paper) accumulate at the contact position between the C-blade and the OPC.

  • Page 458

    Solutions for the defect Resend the print job. The defect should fade with subsequent printed pages. ● If the defect persists, replace the toner cartridge ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Toner cartridge ●...

  • Page 459

    OPC sharp bands at 75 mm (2.95 in) pitch (version 2) Figure 2-103 OPC sharp bands (version 2) Description of the defect This defect appears as sharp bands which repeat at a 75 mm (2.95 in) pitch down the page as a dark line. The OPC drum is rubbed by the cleaning blade or charge roller due to vibration or impact.

  • Page 460

    Solutions for the defect Resend the print job. The defect should fade with subsequent printed pages. ● If the defect persists, replace the toner cartridge ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Toner cartridge ●...

  • Page 461

    Impulse band 49-50 mm (1.92-1.96 in) from the leading edge Figure 2-104 Impulse band (leading edge) Description of the defect This defect appears as a dark and usually sharp band and occurs 49-50 mm (1.92-1.96 in) from the leading edge of the page. This impulse band is caused by the trailing edge of the previous page touching the OPC as it leaves the transfer area, which causes a memory charge disturbance.

  • Page 462

    NOTE: This mode adds a rotation of the OPC drum to the inter-page gap timing that conditions the drum and minimizes the defect. Open the following menus: ◦ Setup ● Service ● Less Paper Curl ● Select ● M506 and M527: From the printer control panel, change the print mode to Paper Curl Mode.

  • Page 463

    Impulse band 75-82 mm (2.95-3.22 in) from the trailing edge Figure 2-105 Impulse band (trailing edge) Description of the defect This defect appears as a dark band and occurs 75-82 mm (2.95-3.22 in) from the trailing edge of the page. This impulse band is a development blur which occurs when the paper trailing edge goes through the registration roller.

  • Page 464

    Setup ● System Setup ● Paper Setup ● Tray <X> ● NOTE: Select the tray you want to configure. Paper Type ● Select Intermediate 85–95g ● M506 and M527: From the printer control panel, change the print mode from plain to intermediate (this ●...

  • Page 465

    Impulse band 102 mm (4.01 in) from the trailing edge Figure 2-106 Impulse band (trailing edge) 102 mm (4.01 in) Description of the defect This defect appears as a soft dark band and occurs 102 mm (4.01 in) from the trailing edge of the page. The cause of this defect is poor sliding performance of the transfer bearing (TR bearing) and transfer roller shaft.

  • Page 466

    Open the following menus: ◦ Setup ● System Setup ● Paper Setup ● Tray <X> ● NOTE: Select the tray you want to configure. Paper Type ● Select Intermediate 85–95g ● M506 and M527: From the printer control panel, change the print mode from plain to intermediate (this ●...

  • Page 467: Image Defect (developmental) Events

    NOTE: The image defects described in this section are defects that occurred during printer development, and HP implemented a solution to eliminate them. Customers should not observe these defects. These defects are included for the unlikely event that they reoccur.

  • Page 468

    Cleaning defect events Rain-toner attached to the OPC ● Developer defect repeats at 27.8 mm 1.09 in pitch ● Random missing toner ● 438 Chapter 2 Solve problems ENWW...

  • Page 469

    Rain-toner attached to the OPC NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs. Figure 2-107...

  • Page 470

    Solutions for the defect Verify that the toner is within the expected life, if not replace the toner cartridge. ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Toner cartridge ●...

  • Page 471

    Developer defect repeats at 27.8 mm (1.09 in) pitch NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 472

    Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Toner cartridge ● 442 Chapter 2 Solve problems ENWW...

  • Page 473

    Random missing toner NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs. Figure 2-109 Random missing toner Description of the defect This defect appears as white spots which appear in solid black areas (sometimes with a tail).

  • Page 474

    Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Toner cartridge ● 444 Chapter 2 Solve problems ENWW...

  • Page 475

    Part/assembly defect events OPC gear slip ● OPC wide-pitch banding ● ENWW Print quality troubleshooting guide 445...

  • Page 476

    OPC gear slip NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs. Figure 2-110 OPC gear slip Description of the defect This defect appears as severe banding.

  • Page 477

    Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Toner cartridge ● ENWW Print quality troubleshooting guide 447...

  • Page 478

    OPC wide-pitch banding NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs. Figure 2-111 OPC wide-pitch banding Description of the defect This defect appears as overlapping sets of wide-pitch bands (repeating at 75 mm (2.95 in)).

  • Page 479

    Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Toner cartridge ● ENWW Print quality troubleshooting guide 449...

  • Page 480

    Transfer bias defect events Leading edge - mid-page toner scatter ● Density change at 75 mm 2.95 in from the leading edge ● Transfer issue - random voids ● 450 Chapter 2 Solve problems ENWW...

  • Page 481

    Leading edge - mid-page toner scatter NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 482

    Solutions for the defect Resend the print job (the defect should fade with subsequent printed pages as the printer warms up). ● Try using a different media type. ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Media ●...

  • Page 483

    Density change at 75 mm (2.95 in) from the leading edge NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 484

    Solutions for the defect Resend the print job. ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. No parts are related to this defect. ● 454 Chapter 2 Solve problems ENWW...

  • Page 485

    Transfer issue - random voids NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs. Figure 2-114...

  • Page 486

    Administration ● General Settings ● Print Quality ● Adjust Paper Types ● Select Resistance Mode ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. No parts are related to this defect. ●...

  • Page 487

    Toner leak defect events Right to left fade and banding ● Cartridge fine pitch (1.5 mm 0.05 in) banding ● 382 mm 15.03 in + IPG repeating defect ● ENWW Print quality troubleshooting guide 457...

  • Page 488

    Right to left fade and banding NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 489

    Solutions for the defect Resend the print job. ● Verify that the toner is within the expected life, if not replace the toner cartridge. ● If the defect persists, replace the toner cartridge. ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

  • Page 490

    Cartridge fine pitch (1.5 mm (0.05 in)) banding NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 491

    Solutions for the defect Resend the print job. ● Verify that the toner is within the expected life, if not replace the toner cartridge. ● If the defect persists, replace the toner cartridge. ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

  • Page 492

    382 mm (15.03 in) + IPG repeating defect NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 493

    Description of the defect This defect appears as a dark crescent moon shape defect and it appears in non-print areas of the page. The defect occurs when the toner is thrown outside the toner cartridge at the stirring pitch due to the waviness of the blow out seal.

  • Page 494

    Paper path impulse defect events Impulse band 15 mm 0.59 in from the leading edge ● Toner in the leading edge margin (fuser slap) ● 6-7 mm 0.23- 0.27 in wide-pitch banding ● 464 Chapter 2 Solve problems ENWW...

  • Page 495

    Impulse band 15 mm (0.59 in) from the leading edge NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 496

    Solutions for the defect Resend the print job. Impulse bands can be variable. ● M501: From the printer control panel, change the print mode from plain to intermediate (this slows the ● print speed). Open the following menus: ◦ Setup ●...

  • Page 497

    Toner in the leading edge margin (fuser slap) NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 498

    Solutions for the defect Resend the print job. This defect can be variable. ● Try using a different media type. ● M501: From the printer control panel, increase the leading edge margin. ● Open the following menus: ◦ Before beginning, use the Print Test Page option to print a registration test page.

  • Page 499

    6-7 mm (0.23- 0.27 in) wide-pitch banding NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 500

    Solutions for the defect Try using a different media type. ● M501: From the printer control panel, change the print mode from plain to intermediate (this slows the ● print speed). Open the following menus: ◦ Setup ● System Setup ●...

  • Page 501

    Fuser/fixing defect events Fuser blisters ● Hot fuser offset ● Poor edge fixing - within the image assurance area ● Poor edge fixing - outside the image assurance area ● ENWW Print quality troubleshooting guide 471...

  • Page 502

    Fuser blisters NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs. Figure 2-121 Fuser blisters Description of the defect This defect appears as repeating print defects visible in the image at the fuser pitch of 75.4 mm (2.96 in).

  • Page 503

    Figure 2-122 Contaminated fuser film Conditions that can cause the defect A defect similar in appearance could occur if a page with sharp objects (for example, staples) is put through the printer. Solutions for the defect Resend the print job. ●...

  • Page 504

    Hot fuser offset NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs. Figure 2-123 Hot fuser offset Description of the defect This defect appears as slight offset of the image that repeats down the page spaced approximately 75.0 mm...

  • Page 505

    Solutions for the defect Resend the print job and use a lighter fuser mode. ● If the defect persists, replace the fuser. ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Fuser ●...

  • Page 506

    Poor edge fixing - within the image assurance area NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 507

    Solutions for the defect M501: From the printer control panel, change the print mode from plain to intermediate (this slows the ● print speed). Open the following menus: ◦ Setup ● System Setup ● Paper Setup ● Tray <X> ● NOTE: Select the tray you want to configure.

  • Page 508

    Poor edge fixing - outside the image assurance area NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 509

    Solutions for the defect M506 and M527: Resend the print job with Edge to Edge mode set to Normal. From the printer control ● panel, change the print mode from plain to intermediate (this slows the print speed). Open the following menus: ◦...

  • Page 510

    NOTE: Adjust the “X” values in .25 mm increments. M501: From the printer control panel, change the print mode from plain to intermediate (this slows the ● print speed). Open the following menus: ◦ Setup ● System Setup ● Paper Setup ●...

  • Page 511

    Uneven density - across the page NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs.

  • Page 512

    Solutions for the defect Resend the print job. ● If the defect does not improve within two to three print jobs, remove the toner cartridge and gently rock ● it back and forth from side to side (this distributes the toner evenly in the toner cartridge). If the defect persists, replace the toner cartridge.

  • Page 513

    Water drop (condensation) NOTE: This defect occurred at some point during printer development. HP has implemented a solution to the problem. This defect is included in the image defects section for the unlikely event that it reoccurs. Figure 2-127 Water drop (condensation) Description of the defect This defect appears as short, soft, light streaks at the top of a page.

  • Page 514

    Solutions for the defect Resend the print job. This defect can be variable. ● M506 and M527: If the defect does not improve within two to three print jobs, change the print mode ● Moisture Control from Normal to Alternate. Open the following menus: ◦...

  • Page 515: Other Events

    Other events NOTE: The examples in this section describe other printer events that can occur. Customers might observe these problems. Fuser contamination ● Image placement - margins and skew ● Output curl ● Sticky output ● Output stacking ● Paper handling - misprints ●...

  • Page 516

    Fuser contamination Figure 2-128 Fuser contamination Description of the defect This defect appears as dark globs of toner observed on the front or back of the page. Toner builds up on the fuser sleeve and pressure roller and comes off on subsequent pages. This defect can be either repeating at 75 mm (2.95 in) or does not repeat.

  • Page 517

    Solutions for the defect M501: From the printer control panel, process a cleaning page to remove the contamination in the fuser. ● NOTE: If a repeating defect does not disappear after processing multiple cleaning pages, a permanent defect might be present on the fuser sleeve. Open the following menus: ◦...

  • Page 518

    Image placement - margins and skew Figure 2-129 Image placement - margins and skew Description of the defect This defect appears as image that is not centered or skewed on the page. The media is not positioned properly as it is pulled from the tray and goes through the paper path. Conditions that can cause the defect This defect might occur if the IPA is off in any environment and from any tray.

  • Page 519

    Solutions for the defect Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface ● so that the stack is even on all sides. Make sure that the paper guides are adjusted to the correct size for the selected paper and do not ●...

  • Page 520

    Print Quality ● Registration ● Adjust Tray <X> ● NOTE: Select the tray you want to configure. Adjust the appropriate margin settings NOTE: Adjust the “X” and “Y” values in .25 mm increments. (horizontal; simplex) ● (vertical; simplex) ● (horizontal; duplex) ●...

  • Page 521

    Output curl Figure 2-130 Output curl Description of the defect This defect appears as printed pages are curled. Two types of curl are possible: Positive curl: paper curls toward the printed side ● Negative curl: paper curls away from printed side ●...

  • Page 522

    Solutions for the defect General curl defect solutions Resend the print job. Use the duplex option in the printer driver. ● Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or ● markings in the tray. M501: From the printer control panel, enable the Paper Curl print mode option.

  • Page 523

    Sticky output Figure 2-131 Sticky output Description of the defect This defect appears as output pages that stick together when printing heavy coverage images in duplex mode. When printing large jobs the output stack retains enough heat that the toner on the top page does not cool sufficiently and can be tacky in heavy coverage areas.

  • Page 524

    Setup ● System Setup ● Quite Print Mode ● Select ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Media ● Fuser ● 494 Chapter 2 Solve problems ENWW...

  • Page 525

    Solutions for the defect Use the output bin extension. ● If applicable, use the solutions in Output curl on page 491. ● Use different paper that meets HP specifications for this printer. ● ENWW Print quality troubleshooting guide 495...

  • Page 526

    Use freshly opened paper (non-acclimated). ● Remove paper from the output tray before the stack becomes too large. ● Parts related to the defect NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring. Media ●...

  • Page 527

    Paper handling - misprints Description of the defect This defect appears as media in the paper path that does not behave as the printer user expects. The control panel displays a 41.XX.XX error. A sensor is triggered at an unexpected timing and displays an error message. Conditions that can cause the defect Misprints occur in any environment.

  • Page 528

    Paper handling - multifeeds Description of the defect This defect appears as one (or many) pages feed through the paper path together. Sheets of paper stick together (physically or statically) and the separation pressure from the pick roller is unable to separate the sheets.

  • Page 529

    Paper handling - jams Description of the defect This defect appears as media stuck in the paper path. The control panel displays a 13.XX.XX error. Media does not enter, pass through, or exit the paper path correctly. Conditions that can cause the defect Jams occur in any environment.

  • Page 530: Clean The Printer

    Clean the printer NOTE: To clean the printer exterior, use a soft, water-moistened cloth. Clean the paper path ● Print a cleaning page ● Check the scanner glass for dirt and smudges (M527) ● Clean the pickup rollers and separation pad in the document feeder (M527) ●...

  • Page 531: Enable And Configure Auto Cleaning (m527)

    Touch Cleaning Page, and then press the button to print the page. The cleaning process can take several minutes. When it is finished, discard the printed page. Enable and configure auto cleaning (M527) Use the procedure in this section to enable and configure the automatic cleaning function. To enable the auto cleaning function from a touchscreen control panel From the Home...

  • Page 532

    Open the scanner lid. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer;...

  • Page 533: Clean The Pickup Rollers And Separation Pad In The Document Feeder (m527)

    Clean the pickup rollers and separation pad in the document feeder (M527) Lift the document-feeder latch. Open the document-feeder cover. ENWW Clean the printer 503...

  • Page 534

    Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly to access and clean the second roller. Close the document-feeder cover.

  • Page 535: Clean The Tray 1 Roller And Separation Pad

    Clean the Tray 1 roller and separation pad NOTE: The figures in this section show the M506x. However, the procedure is correct for all M506 models and the M501 and M527 printers. Step 1: Remove the roller Open the toner-cartridge door. Figure 2-133 Open the toner-cartridge door Release two tabs between the roller collar and roller (callout 1), and then rotate the top of the roller out...

  • Page 536: Step 2: Remove The Separation Pad Assembly

    Remove the roller. Figure 2-135 Remove the roller Step 2: Remove the separation pad assembly Open the toner-cartridge door. Figure 2-136 Open the toner-cartridge door 506 Chapter 2 Solve problems ENWW...

  • Page 537: Step 3: Clean The Tray 1 Roller And Separation Pad

    Release two tabs between the roller collar and roller (callout 1), and then rotate the top of the roller out and away from the printer (callout 2). TIP: Pushing down on the top of the roller might make it easier to release the tabs. Figure 2-137 Release two tabs Remove the roller.

  • Page 538: Step 4: Install The Separation Pad Assembly

    Do not touch the black rubber portion of the pad assembly. Skin oils on the pad can cause paper handling problems. HP recommends washing your hands before handling the assembly. Install the spring (callout 1) from the discarded separation pad assembly (or use the one supplied in this kit) on to the replacement assembly (callout 2).

  • Page 539

    Align the slots in the assembly (callout 1) with the rails on the holder (callout 2). Figure 2-141 Align the assembly with the holder Install the pad assembly into the holder. Reinstallation tip: The separation pad should freely move up and down on the spring when correctly installed.

  • Page 540: Step 5: Install The Roller

    Do not touch the gray spongy portion of the replacement roller. Skin oils on the roller can cause paper handling problems. HP recommends washing your hands before handling the assembly. Place the pins on the under-side of the pickup roller in the slots on the holder, and then rotate the top of the roller up and toward the printer.

  • Page 541

    Continue to rotate the top of the roller toward the printer until two tabs snap into place. Figure 2-145 Engage two tabs Close the toner-cartridge door. NOTE: If the toner cartridge was removed, do not forget to reinstall it. Figure 2-146 Close the toner-cartridge door ENWW Clean the printer 511...

  • Page 542: Clean The Tray 2-x Rollers

    Clean the Tray 2-X rollers NOTE: The figures in this section show the M506x and M527. However, the procedure is correct for all M506 models and the M501 printer. Step 1: Remove the tray Pull the tray straight out of the printer until it stops. Figure 2-147 Pull the tray out until it stops Lift the front of the tray, and then pull it out of the printer to remove it.

  • Page 543: Step 2: Remove The Roller Assembly

    Step 2: Remove the roller assembly CAUTION: When handling the roller assembly, do not touch the gray spongy portion of the rollers. Skin oils on the rollers can cause paper handling problems. HP recommends washing your hands before handling the assembly. NOTE: The figures in this section show the M506 and M527 Tray 2.

  • Page 544: Step 3: Clean The Tray 2-x Rollers

    Step 4: Install the roller assembly CAUTION: When handling the roller assembly, do not touch the gray spongy portion of the rollers. Skin oils on the rollers can cause paper handling problems. HP recommends washing your hands before handling the assembly. NOTE: The figures in this section show the M506 and M527 Tray 2.

  • Page 545

    When the assembly is installed, the actuator pin (callout 1) on the roller assembly must be installed in the slot (callout 2) in the actuator arm. Figure 2-153 Check the pin on the assembly Position the left end of the assembly on the spring loaded shaft and push it left to compress the shaft (callout 1), keep the roller holder parallel to the underside of the printer, and then rotate the right end up and into the printer (callout 2).

  • Page 546

    Slowly release the depressed spring loaded shaft to allow the right end of the roller assembly to engage with the right-side drive shaft. Make sure that the right side of the assembly is fully engaged with the right-side drive shaft. Figure 2-155 Decompress the spring-loaded shaft To check the installation, repeatedly push up and release, the tray actuator (callout 1) and observe the...

  • Page 547: Step 5: Install The Tray

    Step 5: Install the tray With the tray at a slight angle, align the sides of the tray with the rails in the accessory, and then partially slide the tray into the printer. Figure 2-157 Install the tray Push the tray straight into the accessory to close it. Figure 2-158 Close the tray ENWW...

  • Page 548: Solve Paper Handling Problems

    Solve paper handling problems Printer feeds incorrect page size ● Printer pulls from incorrect tray ● Printer will not duplex or duplexes incorrectly ● Paper does not feed from Tray 2-X ● Output is curled or wrinkled ● Printer does not pick up paper or misfeeds ●...

  • Page 549: Paper Does Not Feed From Tray 2-x

    Cause Solution Paper does not meet the specifications for this printer. Use only paper that meets the HP paper specifications for this printer. The correct paper type for the input tray is not selected in the From the printer control panel, select the correct paper type for printer control panel.

  • Page 550: Printer Does Not Pick Up Paper Or Misfeeds

    HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays other than Tray 1 and Tray 2, or for print jobs that require media other than 20lb plain paper.

  • Page 551: The Printer Picks Up Multiple Sheets Of Paper

    Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. Use only paper that meets HP specifications for this printer. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

  • Page 552

    Table 2-70 Paper does not feed automatically (continued) Cause Solution The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper.

  • Page 553: Clear Paper Jams

    Clear paper jams Paper path jam sensor locations ● Auto-navigation for clearing jams ● Experiencing frequent or recurring paper jams? ● Clear paper jams in the document feeder ● Clear paper jams in Tray 1 ● Clear paper jams in Tray 2 and the 550-sheet trays ●...

  • Page 554: Paper Path Jam Sensor Locations

    Paper path jam sensor locations NOTE: Use the figures below to identify the locations of sensors where reoccurring jams are found. Figure 2-159 Jam sensors Simplex paper path Duplex paper path PS13 PS1a PS11 PS2a PS432 Table 2-71 Printer base jam sensors Sensor Description Sensor...

  • Page 555: Auto-navigation For Clearing Jams

    Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. Use only paper that meets HP specifications for this product. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

  • Page 556: Clear Paper Jams In The Document Feeder

    Clear paper jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Lift the latch to release the document-feeder cover.

  • Page 557

    Remove any jammed paper. Lift the document-feeder input tray. ENWW Clear paper jams 527...

  • Page 558

    Remove any jammed paper. 528 Chapter 2 Solve problems ENWW...

  • Page 559

    Lower the document-feeder input tray. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document.

  • Page 560: Clear Paper Jams In Tray 1

    Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer.

  • Page 561

    Remove the toner cartridge. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. ENWW Clear paper jams 531...

  • Page 562

    Reinsert the toner cartridge. Close the front door. 532 Chapter 2 Solve problems ENWW...

  • Page 563: Clear Paper Jams In Tray 2 And The 550-sheet Trays

    Clear paper jams in Tray 2 and the 550-sheet trays Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550- sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Remove the tray from the printer.

  • Page 564

    Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. Reinsert and close the tray. Press the top-cover-release button on the left side of the printer.

  • Page 565

    Open the front door. Remove the toner cartridge. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. ENWW Clear paper jams 535...

  • Page 566

    Reinsert the toner cartridge. Close the front door. 536 Chapter 2 Solve problems ENWW...

  • Page 567: Clear Paper Jams In The Toner-cartridge Area

    Clear paper jams in the toner-cartridge area Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Press the top-cover-release button on the left side of the printer.

  • Page 568

    Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. Reinsert the toner cartridge. Close the front door. 538 Chapter 2 Solve problems ENWW...

  • Page 569: Clear Paper Jams In The Rear Door And The Fuser Area

    Clear paper jams in the rear door and the fuser area Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. NOTE: The fuser is hot while the printer is in use.

  • Page 570

    Remove any jammed paper. Close the rear door 540 Chapter 2 Solve problems ENWW...

  • Page 571: Clear Paper Jams In The Output Bin

    Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. If paper is visible in the output bin, grasp the leading edge and remove it.

  • Page 572: Clear Paper Jams In The Duplexer

    Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Remove Tray 2 from the printer. Pull forward on the green tab inside the tray area to release the duplex pan.

  • Page 573

    Close the duplex pan. Reinsert and close the tray. Open the rear door. ENWW Clear paper jams 543...

  • Page 574

    Remove any jammed paper. Close the rear door Press the top-cover-release button on the left side of the printer. 544 Chapter 2 Solve problems ENWW...

  • Page 575

    Open the front door. Remove the toner cartridge. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. ENWW Clear paper jams 545...

  • Page 576

    Reinsert the toner cartridge. Close the front door. 546 Chapter 2 Solve problems ENWW...

  • Page 577: Change Jam Recovery (m506/m527)

    Change jam recovery (M506/M527) This printer provides a jam recovery feature that reprints jammed pages. Change jam recovery from a touchscreen control panel From the Home screen on the printer control panel, scroll to and touch the Administration button. Open the General Settings menu, and then open the Jam Recovery...

  • Page 578: Solve Performance Problems

    HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays other than Tray 1 and Tray 2, or for print jobs that require media other than 20lb plain paper.

  • Page 579: Print Speeds

    Table 2-72 Solve performance problems (continued) Problem Cause Solution Other devices are running on the host The printer might not share a USB port. If computer. an external hard drive or network switchbox is connected to the same port as the printer, the other device might be interfering with the printer.

  • Page 580: The Printer Does Not Print Or It Prints Slowly

    Make sure the network router, hub, or switch is turned on and that it is working correctly. ● Install the HP software for the printer. Using generic printer drivers can cause delays clearing jobs from the print queue. From the list of printers on your computer, right-click the name of this product, click Properties, and open the Ports tab.

  • Page 581: Solve Connectivity Problems

    NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com. Poor physical connection Verify that the printer is attached to the correct network port using a cable of the correct length.

  • Page 582: The Computer Is Using The Incorrect Ip Address For The Printer

    Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

  • Page 583: Service Mode Functions (m501)

    Service mode functions (M501) Service menu Use the control-panel Service menu to troubleshoot printer problems. Service menu settings Service menu is used to adjust print settings, restore factory default settings, and clean the print paper path. The following Service menu items are available: Cleaning Page—used to remove dust and toner from the print paper path.

  • Page 584: Secondary Service Menu (m501)

    Secondary service menu (M501) Use the secondary service menu to print service-related reports and to run special tests. Customers do not have access to this menu. Open the secondary service menu (M501) Open the secondary service menu from a LCD control panel (M501) Make sure the printer is in the Ready state.

  • Page 585: Printer Resets (m501)

    NVRAM initialization (M501) CAUTION: All HP Jetdirect settings are also reset. Be sure to print a configuration page before performing an NVRAM initialization. Make note of the IP address that is listed on the Jetdirect configuration page. You need to restore the IP address after performing an NVRAM initialization.

  • Page 586: Service Mode Functions (m506/m527)

    Service mode functions (M506/M527) Service menu (M506/M527) ● Printer resets (M506/M527) ● Format Disk and Partial Clean functions (M506/M527) ● Service menu (M506/M527) Service menu is PIN-protected for added security. Only authorized service people have access to the Service menu. When selecting Service from the list of menus, the printer prompts the user to enter an eight- digit personal identification number (PIN).

  • Page 587

    Table 2-74 Service menu (M506/M527) (continued) First level Second level Value Description Cycle Counts Total Engine Cycles Set the page count that was stored in NVRAM prior to installing a new formatter. Refurbish Cycle Count Use this item to record the page count when the printer was refurbished.

  • Page 588

    Reset Low Alerts Reset to level 1 ● Reset to level 2 ● Reset to level 3 ● Set to non-HP managed ● mode PTT Test Mode Test the internal modem for the analog fax accessory. NOTE: M527 fax models only.

  • Page 589: Printer Resets (m506/m527)

    Table 2-74 Service menu (M506/M527) (continued) First level Second level Value Description Generate Pulse Burst Select a value from the list. Generate Tone Dial Number Enter dial number. Generate Pulse Dial Number Enter dial number. Generate Single Modem Tone Range: 1100–2100 Hz Default = 2100 Hz Line Measurements Fax Transmit Signal Loss...

  • Page 590: Restore The Service Id (m506/m527)

    General Settings ● Restore Factory Settings ● A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process. Restore factory-set defaults from a LCD control panel (M506) From the Home screen on the printer control panel, use the down arrow button to scroll to...

  • Page 591: Printer Cold Reset (m506/m527)

    Printer cold reset (M506/M527) Cold reset using the Pre-boot menu from a touchscreen control panel (M527) CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost). Touch the middle of the control-panel display when you see the under the logo.

  • Page 592: Format Disk And Partial Clean Functions (m506/m527)

    CAUTION: Format Disk option performs a disk initialization for the entire disk. The operating system, firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action. Partial Clean Partial Clean option erases all partitions and data on the disk drive, except for the firmware repository where a backup copy of the firmware file is stored.

  • Page 593: Execute A Partial Clean

    To reset the printer by deleting all solutions and customer-defined settings. ● The printer default settings are not properly working. ● Execute a Partial Clean Execute a Partial Clean from a touchscreen control panel CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost).

  • Page 594: Execute A Format Disk

    After executing the Format Disk function, the printer is unusable. HP recommends backing-up printer configuration data before executing a Format Disk to retain customer- defined settings (if needed). See the Backup/Restore...

  • Page 595

    NOTE: When the Format Disk operation is complete, reload the printer firmware. Execute a Format Disk from a LCD control panel CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost). Press the Cancel button when you see the under the logo.

  • Page 596: Firmware Upgrades (m501)

    Firmware upgrades (M501) HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the firmware for a single printer. When you update the firmware, Web Service apps will update automatically.

  • Page 597: Method Two: Update The Firmware Using The Firmware Update Utility (m501)

    This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search field, press the ENTER button, and then select the printer from the list of search results.

  • Page 598

    Firmware upgrades (M506/M527) To download the most recent firmware upgrade for the printer, go to: In the US, go to www.hp.com/support/ljM501, www.hp.com/support/ljM506, www.hp.com/support/ ● ljM527MFP. Select Get drivers, Software, and Firmware, and then select the appropriate product by name. NOTE: More than one printer model might be listed.

  • Page 599: Determine The Installed Revision Of Firmware (m506/m527)

    Determine the installed revision of firmware (M506/M527) NOTE: Print a configuration page to determine the installed revision of firmware. Print the configuration page from a touchscreen control panel (M527) From the Home screen on the printer control panel, scroll to and touch the Administration button.

  • Page 600

    Figure 2-164 Configuration page firmware version (M506/M527) Firmware Reversion HP LaserJet M506 570 Chapter 2 Solve problems ENWW...

  • Page 601: Perform A Firmware Upgrade (m506/m527)

    NOTE: Do not close the browser window OR interrupt communication until the HP Embedded Web Server (EWS) displays the confirmation page. After the printer reinitializes, print a configuration page and verify that the latest firmware version has been installed.

  • Page 602: Usb Flash Drive (pre-boot Menu) (m506/m527)

    USB flash drive (Pre-boot menu) (M506/M527) IMPORTANT: Only use this method of performing a firmware upgrade if the printer cannot initialize to the Ready state. USB flash drive firmware (Pre-boot menu) update from a touchscreen control panel Copy the .bdl file to a portable USB flash drive. Touch the middle of the control-panel display when you see the under the logo.

  • Page 603

    Insert the USB flash drive with the .bdl file on it into the USB port on the printer. NOTE: If the error message No USB Thumbdrive Files Found displays on the control-panel display, try using a different portable storage device. Press the down arrow button to highlight Thumbdrive, and then press the...

  • Page 604: Usb Flash Drive (control-panel Menu) (m506/m527)

    USB flash drive (control-panel menu) (M506/M527) NOTE: USB flash drives that are not using a FAT32 format, or do not have a CD formatted partition, might not be recognized by the printer. If the printer does not recognize a USB flash drive, try using a different USB flash drive.

  • Page 605: Solve Email Problems (m527)

    Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the ● HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through the ●...

  • Page 606

    576 Chapter 2 Solve problems ENWW...

  • Page 607: Printer Specifications

    Printer specifications Printer dimensions ● Printer space requirements ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment range ● Certificate of Volatility ● ENWW...

  • Page 608: Printer Dimensions

    HP LaserJet Enterprise M501 dimensions ● HP LaserJet Enterprise M506 dimensions ● HP LaserJet Enterprise MFP M527 dimensions ● HP LaserJet Enterprise M501 dimensions NOTE: An optional 550-sheet paper feeder is available for this printer. The M501 printer supports one paper feeder.

  • Page 609

    3. Width 410 mm (16.1 in) 410 mm (16.1 in) Weight 15.4 kg (34 lb) These values are subject to change. For current information, go to www.hp.com/support/ljM501, www.hp.com/support/ljM506, www.hp.com/support/ljM527MFP. Figure A-3 Dimensions for the 1 x 550-sheet paper feeder 1. Height 130 mm (5.1 in)

  • Page 610: Hp Laserjet Enterprise M506 Dimensions

    HP LaserJet Enterprise M506 dimensions NOTE: An optional 550-sheet paper feeder is available for this printer. The M506 printer supports up to three of these paper feeders at a time. Figure A-4 M506 dimensions for the n and dn models...

  • Page 611

    Figure A-6 Dimensions for the 1 x 550-sheet paper feeder 1. Height 130 mm (5.1 in) 2. Depth Tray closed: 376 mm (14.8 in) Tray opened: 569 mm (22.4 in) 3. Width 410 mm (16.1 in) Weight 1.4 kg (3 lb) Figure A-7 Dimensions for the cabinet/stand 1.

  • Page 612

    Figure A-8 M506 dimensions for the printer with three 1 x 550-sheet paper feeders and the cabinet/stand Printer and accessories fully closed Printer and accessories fully opened 1. Height 1067 mm (42.0 in) 1067 mm (42.0 in) 2. Depth 632 mm (24.9 in) 865 mm (34.0 in) 3.

  • Page 613: Hp Laserjet Enterprise Mfp M527 Dimensions

    HP LaserJet Enterprise MFP M527 dimensions NOTE: An optional 550-sheet paper feeder is available for this printer. The M527 printer supports up to three of these paper feeders at a time. Figure A-9 M527 dimensions for the dn, f, and z models...

  • Page 614

    Figure A-11 Dimensions for the cabinet/stand 1. Height 381 mm (15.0 in) 2. Depth Door closed: 632 mm (24.9 in) Door opened and rear castors rotated: 865 mm (34.0 in) 3. Width Door closed: 600 mm (23.6 in) Door opened and rear castors rotated: 630 mm (24.8 in) Weight 9.0 kg (20 lb) 584 Appendix A Printer specifications...

  • Page 615

    Figure A-12 M527 dimensions for the printer with three 1 x 550-sheet paper feeders and the cabinet/stand Printer and accessories fully closed Printer and accessories fully opened 1. Height 1268 mm (49.9 in) 1521 mm (59.9 in) 2. Depth 632 mm (24.9 in) 865 mm (34.0 in) 3.

  • Page 616: Printer Space Requirements

    Printer space requirements HP recommends that the following distances be added to the printer dimensions provided in this chapter to make sure there is sufficient space to open doors and covers, and to provide proper ventilation. See LaserJet Enterprise M506 dimensions on page...

  • Page 617: Certificate Of Volatility

    Certificate of Volatility Figure A-13 Certificate of Volatility (1 of 2; M501) Hewlett-Packard Certificate of Volatility Model: Part Number: Address: HP LaserJet Pro M501 J8H60A=M501n HP Development Company J8H61A=M501dn 11311 Chinden Blvd Boise, ID 83714 Volatile Memory Does the device contain volatile memory (Memory whose contents are lost when power is removed)?

  • Page 618: Appendix A Printer Specifications

    Does the device employ any other method of communications such as a Modem to transmit or receive any data whatsoever? No If Yes please describe below: Purpose: Specifications Figure A-15 Certificate of Volatility (1 of 2; M506) HP Certificate of Volatility Model: Part Number: Address: LaserJet Enterprise M06n = F2A68A HP Development Company...

  • Page 619

    Figure A-16 Certificate of Volatility (2 of 2; M506) RF/RFID Does the item use RF or RFID for receive or transmit of any data including remote diagnostics. (e.g. Cellular phone, Bluetooth) No If Yes please describe below Purpose Frequency:) Bandwidth: Modulation: Effective Radiate Power (ERP): Specifications:...

  • Page 620

    Figure A-17 Certificate of Volatility (1 of 2; M527) HP Certificate of Volatility Model: Part Number: Address: LaserJet Enterprise M527dn = F2A76A HP Development Company M604, M605, M606 M527f = F2A77A 11311 Chinden Blvd M527z = F2A78A Boise, ID 83714...

  • Page 621

    Figure A-18 Certificate of Volatility (2 of 2; M527) RF/RFID Does the item use RF or RFID for receive or transmit of any data including remote diagnostics. (e.g. Cellular phone, Bluetooth) No If Yes please describe below Purpose Frequency:) Bandwidth: Modulation: Effective Radiate Power (ERP): Specifications:...

  • Page 622

    592 Appendix A Printer specifications ENWW...

  • Page 623

    155 control-panel menus (M506/M527) sensors and switches 149 tray 1 rollers and separation browser requirements pad 505 conventions, document iii HP Embedded Web Server 179 tray 2-X rollers 512 cooling cleaning page 257 areas and fans 15 clutches counts 556...

  • Page 624

    15 switches 15 paper-feeding problems (M527) Explorer, versions supported DC motors 14 HP Embedded Web Server 179 DC voltages converted from AC 17 document feeder count external plug and port locations default settings, restoring document feeder pages 557...

  • Page 625

    M501) operations 21 installation home button is unresponsive 128 date calculation 558 firmware, downloading new M506/ HP Device Toolbox, using (M501) verify for optional accessories M527) 568 flatbed HP embedded Jetdirect page (M506/ intake fans 15 scanning and image capture...

  • Page 626

    LEDs, troubleshooting (M501) 130 General Settings menu (M506/ Netscape Navigator, versions lights M527) 194 supported formatter 130, 132 HP Web Services (M501) 182 HP Embedded Web Server 179 lights (M501) Manage Supplies menu (M506/ network formatter 130 M527) 237 configuring (M501) 189...

  • Page 627

    paper feeder test pages 171 uneven Density - across the electrical components 51 use a different software page 481 paper handling program 397 vertical streaks - high solve problems 518 Print Test Page 196 temperature/humidity 416 paper jams print-quality troubleshooting 130, water drop (condensation) 483 document feeder 526 394, 413...

  • Page 628

    39 security settings information 174, DC controller 15 system requirements solve connectivity problems 551 HP Embedded Web Server 179 sensors solve performance problems 548 System Setup menu (M501) 184 block diagram 149 factors affecting print connections diagram 155...

  • Page 629

    558 memory chip 35 jams 524, 525 Web browser requirements presence detection 35 network problems 551 HP Embedded Web Server 179 toner level detection 35 NVRAM initialization (M501) 555 weight, printer M501 578 toner cartridge (M506/M527) pages not printing 548...

  • Page 630

    600 Index ENWW...

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  • Bill Nov 10, 2017 08:36:
    I have an M501 and am getting "49 Service Error"​; help !!