Troubleshooting And Maintenance - Samsung 9 SERIES User Manual

08 Troubleshooting and
Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions.
Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting
tips apply, please visit "www.samsung.com" and click on Support, or contact the call centre listed
on the back cover of this manual.
- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce.
There may be, however, a few bright or dark pixels on the screen. These pixels will have no
impact on the performance of the product.
- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now
or Auto Update functions on the TV's menu (
Update now or >
The TV won't turn on.
Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
•
Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a
•
solid red.
Try pressing the Power button on the TV to make sure that the problem is not with the remote
•
control. If the TV turns on, refer to "Remote control does not work" on the next page.
There is no picture/video/sound or distorted picture/video/sound from
an external device or "Weak or No Signal" displayed on TV or cannot
find channel.
Make sure the connection to the device is correct and that all cables are fully inserted.
•
Remove and reconnect all cables connected to the TV and the external devices. Try new cables
•
if possible.
Confirm that the correct input source has been selected (
•
Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. (
•
Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).
If the test results are normal, reboot the connected devices by unplugging each device's power
•
cord and then plugging it in again. If the issue persists, refer to the connection guide in the user
manual of the connected device.
If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (
•
> Settings > Broadcasting > Auto Tuning).
Settings > Support > Software Update > Auto Update).
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> Settings > Support > Software Update >
> Source).
>