Troubleshooting; Technical Support - D-Link DHP-302 Quick Installation Manual

C.
Insert the D-Link DHP-302 Powerline HD
Ethernet Adapter CD into your CD-ROM drive. If
the CD Autorun function does not run
automatically, navigate to your CD-ROM drive and
double click on 'DHP-302.exe'
D.
After you have completed the D-Link DHP-302
Utility installation wizard, double-click the D-Link
DHP-302 Powerline HD Utility icon on your
desktop to start the configuration of the DHP-302.

Troubleshooting

1. Can I secure my Powerline network without using any software?
Yes the DHP-302 features a push-button encryption technology to allow you to protect your
network easily. Please refer to the DHP-302 Manual supplied on the CD-ROM for setup
instructions.
2. When I plugged in my devices, they were able to see each other and connect
automatically. What is the software for?
By default, your DHP-302 is configured to work out of the box once plugged in and connected to
your router. However the software allows you further options to check the quality of your
connection, secure your network, configure QoS and manage the devices.
3. My network seems to be performing slower than expected. How can I improve this?
Please ensure the following to ensure best network performance.
• Plug the DHP-302's directly into a wall socket and not into a power strip since some power
strips have surge protectors that may block power line signals.
• If this is not possible, then try plugging the device/s into a different power strip that is less
populated
• Check that there are no other interfering appliances plugged into the same power strip,
particularly mobile phone chargers or hair dryers as Powerline networks are very sensitive to
electrical interference.
€0.05ppm peak, €0.045ppm off peak Times Mon-Fri 9.00am - 6.00pm Sat 10.00am - 2.00pm

Technical Support

D-Link UK Technical Support over the Telephone:
0871 873 3000 (United Kingdom)
BT 10ppm (UK Pence per minute), other carriers may vary.
Times Mon-Fri 9.00am - 6.00pm Sat 10.00am - 2.00pm
+1890 886 899 (Ireland)
D-Link UK & Ireland Technical Support over the Internet:
http://www.dlink.co.uk
ftp://ftp.dlink.co.uk
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