Solving Audio Problems - HP EliteDesk 705 G2 Maintenance And Service Manual

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Cause

Solving audio problems

If the computer has audio features and you encounter audio problems, see the common causes and solutions
listed in the following table.
Sound cuts in and out.
Cause
Processor resources are being used by other open applications.
Sound does not come out of the speaker or headphones.
Cause
Software volume control is turned down or muted.
Audio is hidden in Computer Setup.
The external speakers are not turned on.
The audio device may be connected to the wrong jack.
External speakers plugged into the wrong audio jack on a recently
installed sound card.
Headphones or devices connected to the line-out connector mute
the internal speaker.
Computer is in Sleep state.
Internal speaker is disabled in Computer Setup.
78 Chapter 6 Troubleshooting without diagnostics
Solution
In Windows 7, click Start, select All Programs, select Accessories,
select System Tools, and then select Character Map.
In Windows 8.1, on the Start screen, type ch, and then select
Character Map from the list of applications.
In Windows 10, type ch in the taskbar search box, and then select
Character Map from the list of applications.
Solution
Shut down all open processor-intensive applications.
Solution
Double-click the Speaker icon on the taskbar, then make sure
that Mute is not selected and use the volume slider to adjust the
volume.
NOTE: In Windows 8.1, the taskbar is available at the bottom of
the Desktop screen.
Enable the audio in Computer Setup: Security > Device Security >
System Audio.
Turn on the external speakers.
Ensure that the device is connected to the correct jack on the
computer. The rear audio jack output is the green receptacle. The
speakers should be plugged into the line-out jack and the
headphones should be plugged into the headphone jack.
See the sound card documentation for proper speaker connection.
The rear audio jack output is the green receptacle.
Turn on and use headphones or external speakers, if connected,
or disconnect headphones or external speakers.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Enable the internal speaker in Computer Setup. Select Advanced >
Device Options > Internal Speaker.