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TROUBLESHOOTING
What to do when...
Problem
The screen 'locks',
or the P-touch does
not respond
normally.
The display
remains blank after
turning on the
power.
The LCD messages
are displayed in a
foreign language.
The label is not
printed after
pressing the Print
key.
The label is not
printed correctly.
The ink ribbon is
separated from the
ink roller.
The P-touch stops
while printing a
label.
Label files saved
previously are now
empty.
43
What to do when...
• Refer to "Resetting the P-touch" on page 40 and reset
the internal memory to the initial settings. If resetting the
P-touch does not solve the problem, disconnect the AC
adapter and remove the batteries for more than 10
minutes.
• Check that the batteries are correctly installed and that
the AC adapter designed exclusively for your P-touch is
correctly connected. Check that the rechargeable
battery is fully charged.
• Refer to "Setting Language and Unit" on page 11 to
select your desired language.
• Check that text has been entered and that the tape
cassette is installed correctly with sufficient tape
remaining.
• If the tape is bent, cut off the bent section and thread the
tape through the tape exit slot.
• If the tape is jammed, remove the tape cassette and
then pull out the jammed tape and cut it. Check that the
end of the tape passes through the tape guide before
reinstalling the tape cassette.
• Remove the tape cassette and reinstall it, pressing it
firmly until it clicks into place.
• If the print head is dirty, clean it with a cotton swab or
optional print head cleaning cassette (TZe-CL4).
• If the ink ribbon is broken,
replace the tape cassette. If not,
leave the tape uncut and remove
the tape cassette, then wind the
loose ink ribbon onto the spool as
shown in the figure.
• Replace the tape cassette if striped tape is visible, as
this indicates that you have reached the end of the tape.
• Replace all batteries or connect the AC adapter directly
to the P-touch.
• All files saved in the internal memory are deleted if the
batteries are weak or the AC adapter was disconnected.
Solution
Spool
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