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Network Computing Devices ThinSTAR 300 User Manual

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NCD ThinSTAR 300
User's Guide
Part Number 9300744
November, 1998
Network Computing Devices, Inc.
350 North Bernardo Avenue
Mountain View, CA 94043

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  • Page 1 NCD ThinSTAR 300 User’s Guide Part Number 9300744 November, 1998 Network Computing Devices, Inc. 350 North Bernardo Avenue Mountain View, CA 94043...
  • Page 2 Copyright Copyright © 1998 by Network Computing Devices, Inc. The information contained in this document is subject to change without notice. Network Computing Devices, Inc. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains information which is protected by copyright.
  • Page 3: Table Of Contents

    Chapter 1 NCD ThinSTAR 300 Basics What is a Windows-based Terminal? What is a client? Start-Up Options Two Power Modes Initial Start-Up Initial Display Panels If a Desktop Displays If the Connection Manager Displays If the Setup Wizard Displays If a Connection Wizard Displays...
  • Page 4 The Network Panel Displays Fixing a Cable Problem Fixing an Address Problem An Upgrade Message Displays The Screen Looks Garbled Error Messages Appear Front Panel LEDs Blink Appendix A Advanced Users Configuration Notes Configuring Connections Configuring Terminals NCD ThinSTAR 300 User’s Guide...
  • Page 5: Chapter 1 Ncd Thinstar 300 Basics

    “Start-Up Options” “Using the Connection Manager” “Logging Off” Your ThinSTAR 300 Windows-based Terminal is a simple thin client device that allows you to use Microsoft Windows applications running on Windows (configured with Microsoft Windows Server Edition) or Citrix ICA servers. In the context of this manual, Terminal Server refers to the Microsoft server software, Terminal Server host refers to the server computer.
  • Page 6: Start-Up Options

    Initial Start-Up This section describes the steps to take to start a session with a server using the NCD ThinSTAR 300. How to start the terminal, the most common initial panel displays, and how to create a connection are explained.
  • Page 7: Initial Display Panels

    Terminal Server Desktop Connection Manager Setup Wizard If a Desktop Displays NCD ThinSTAR 300 User’s Guide If a connecting panel displays briefly, and the Terminal Server desktop displays, you are connected to a Windows NT Terminal Server through either a RDP or ICA client. If the Logon Information panel displays, log on to the server.
  • Page 8 If you are not sure which Domain or From name to use, ask your system administrator. 3. Click OK. For more detailed information about the Windows desktop, see Chapter 2. NCD ThinSTAR 300 User’s Guide...
  • Page 9: If The Connection Manager Displays

    If the Connection Manager Displays If the Setup Wizard Displays NCD ThinSTAR 300 User’s Guide Depending on how your terminal is configured, the Thin Connection Manager may list one or more STAR connections. If the Connection Manager displays: 1. Select a connection by clicking on its Connection Name in the connection list and clicking Connect (or simply double-click the Name).
  • Page 10: If A Connection Wizard Displays

    If the WTS Connection Wizard displays, you must create a Microsoft RDP connection, using the name or network address of the Terminal Server host. ThinSTAR Setup Wizard, a NCD ThinSTAR 300 User’s Guide...
  • Page 11 NCD ThinSTAR 300 User’s Guide Figure 1-2 WTS Connection Wizard To create a connection: 1. In the first page of the WTS Connection Wizard: a. Enter a brief description of the connection in the Name field. b. Enter the name (or network IP address) of a Terminal Server.
  • Page 12: The Citrix Ica Connection Wizard

    2. In the next page select a Citrix server or Published Application for your connection. If you select Published Application you must use one that is listed, if no published applications are listed, select a Citrix Server instead. Click Next NCD ThinSTAR 300 User’s Guide...
  • Page 13: The Dial-Up Connection Wizard

    The Dial-Up Connection Wizard NCD ThinSTAR 300 User’s Guide 3. If desired, select an application for automatic start-up. Click Next. 4. If desired, specify logon information. Click Next. 5. Select Window Options, if needed. Click Next. 6. Set Compression, Cache, and Sound, if needed. Click Next.
  • Page 14 Once the terminal is set to dial-up mode (the terminal restarts for the setting to take effect), the Connection Manager displays, or, if a dial-up connection has not been previously defined, the Make New Dial-Up Connection Wizard displays. Connection NCD ThinSTAR 300 User’s Guide...
  • Page 15: Using The Connection Manager

    Using the Connection Manager NCD ThinSTAR 300 User’s Guide Switching the Terminal to LAN Mode You can put the terminal back into LAN mode with the Terminal Properties > Management tab > Network Options panel. The terminal restarts for the setting to take effect.
  • Page 16: Starting Multiple Connections

    If the configure tab is not displayed, your Note system administrator has disabled it. ThinSTAR 300 allows multiple simultaneous connections to one or more servers. The number of connections you start is limited by the amount of memory in your terminal.
  • Page 17: Hot Keys

    Hot Keys Logging Off NCD ThinSTAR 300 User’s Guide Press CTRL+ALT+UP_ARROW or CTRL+ALT+DOWN_ARROW to cycle through the list of active connections. The connection list reflects the order in which the connections were started, the most recent being on top. See the Hot Keys section that follows for details.
  • Page 18: Ending Auto-Start Connections

    3. Select the auto-start Connection Name and press Startup. The Connection Startup panel displays. 4. Select “Make the selected connection your Default connection” and click OK. 5. Select the connection and click End. ThinS Connection ThinSTAR NCD ThinSTAR 300 User’s Guide...
  • Page 19: Chapter 2 Windows Nt Basics

    CHAPTER 2 Windows NT Basics NCD ThinSTAR 300 User’s Guide This chapter introduces the Terminal Server to users who are unfamiliar with Windows NT 4.0. For more information, see the Terminal Server online help which you can reach through Start > Help.
  • Page 20: Initial Desktop

    For example, if you left the My Computer window open when you logged off, it will be open the next time you log on. For most desktop operations, use the mouse pointer and left mouse button. NCD ThinSTAR 300 User’s Guide...
  • Page 21: Icons

    Icons NCD ThinSTAR 300 User’s Guide The icons usually displayed on the left side of the screen are: Double-click this icon to open the My Computer window. The initial display shows the Terminal Server’s contents (for which you have permission to see), including icons for its floppy drive, CD-ROM drive, hard drives, and Control...
  • Page 22: Taskbar

    When you close a program or window, its button disappears from the taskbar. Other indicators can display on the taskbar, such as printing status. When you click the Start button in the taskbar, the following commands are displayed: NCD ThinSTAR 300 User’s Guide...
  • Page 23: Finding Things

    Allows you to log off the Terminal Server host. Logoff Finding Things NCD ThinSTAR 300 User’s Guide Terminal Server offers several ways to access files and folders. My Computer, Network Neighborhood, and Find were described in the preceding section. Windows Explorer, which you access from Start >...
  • Page 24: Running Application Programs

    Shrinks the window to a button on the taskbar Enlarges the window to fill the desktop. When clicked, changes as indicated. Closes the window Returns the window to its previous size NCD ThinSTAR 300 User’s Guide...
  • Page 25: Manipulating Files And Folders

    Manipulating Files and Folders Online Help for Programs NCD ThinSTAR 300 User’s Guide To resize a window using the mouse, move the pointer to a window’s border or corner. When the pointer changes shape, drag the window border to enlarge, reduce, or change the shape of the window.
  • Page 26: Printing

    Printers. You double-click a printer icon in the Printers folder to see the documents that are printing or waiting to be printed, and you can pause or cancel the printing of your own documents. (question mark NCD ThinSTAR 300 User’s Guide...
  • Page 27: Chapter 3 In Case Of Trouble

    This chapter describes some exceptional circumstances that may occur when you turn on the NCD ThinSTAR 300. This is the place to look for information if the initial display on your terminal does not resemble the displays described in Chapter 1.
  • Page 28: The Network Panel Displays

    First, check the network cable connection at the terminal and at the outlet on the wall or hub. If the cable is not secure, make sure it is plugged in and click Restart. The terminal should restart normally. NCD ThinSTAR 300 User’s Guide...
  • Page 29: Fixing An Address Problem

    Settings Change panel displays. 4. Click Yes. The terminal restarts. Each time it is turned on, the NCD ThinSTAR 300 checks the network for a newer version of its operating software. If it detects that an upgrade is necessary, it displays the...
  • Page 30: The Screen Looks Garbled

    The Screen Looks Garbled Figure 3-2 Upgrade Message Caution Do not turn off the NCD ThinSTAR 300 during a software upgrade. Turning off the terminal at this time may damage it. After the upgrade is complete, the terminal restarts automatically.
  • Page 31: Error Messages Appear

    Error Messages Appear Front Panel LEDs Blink NCD ThinSTAR 300 User’s Guide To restore the screen to a readable state, you must put the terminal into safe boot mode, which sets the desktop area (resolution) to 640x480 and the refresh frequency to 60 Hz.
  • Page 32 The blinks in a repeating sequence followed by a pause: either one blink followed by a pause, two quick blinks followed by a pause, or three quick blinks followed by a pause. NCD ThinSTAR 300 User’s Guide...
  • Page 33: Appendix A Advanced Users Configuration Notes

    Advanced Users Configuration Notes NCD ThinSTAR 300 User’s Guide This appendix describes some configuration capabilities for the NCD Thin STAR 300. Full configuration details are given in the NCD ThinSTAR 300 System Administrator’s Guide which you can reach through the NCD website at www.ncd.com.
  • Page 34: Configuring Connections

    ThinSTAR Connection Manager, select the connection you want to end and click with the same effect as disconnecting; all running applications are left active. Use this only if other methods do not work. . The connection terminates, NCD ThinSTAR 300 User’s Guide...
  • Page 35 NCD ThinSTAR 300 User’s Guide Table A-1 Connection Manager Tasks Task Action Managing From within an active session you can multiple bring up the Connection Manager and connections create new connections. Additionally, you can switch to another active connection by using the following hot keys.
  • Page 36 On the Configure tab, select the autostart autostart connection you want to end. Display the connections Connection Startup panel by clicking Startup connection your default connection.” option and click . Click the Make the Startup . Click the “Make the selected NCD ThinSTAR 300 User’s Guide...
  • Page 37 NCD ThinSTAR 300 User’s Guide Table A-1 Connection Manager Tasks Task Action Modifying On the Configure tab, select the Microsoft connection you want to modify. Display terminal client the Properties panel by clicking connections — Use the Net Connections tab to change...
  • Page 38: Configuring Terminals

    Delete After initial configuration, you can modify all settings using the Terminal Properties sheets. The following table describes the tasks you can accomplish using Terminal Properties and the steps to take. Edit Edit Edit NCD ThinSTAR 300 User’s Guide...
  • Page 39 NCD ThinSTAR 300 User’s Guide Your system administrator may have set a Note password in order to prevent you from making changes to Terminal Properties. In that case, the OK and Apply buttons are grayed out (non-active), until you enter the password through the Terminal Properties >...
  • Page 40 Server Location Enabling/ Use the Terminal Properties > Disabling Management tab. terminal Connection Hotkeys button. If the test pattern to apply the Specify an IP Address DCHP is enabled by default. button. Check or Configure. NCD ThinSTAR 300 User’s Guide...
  • Page 41 NCD ThinSTAR 300 User’s Guide Table A-2 Terminal Properties Tasks Task Action Enabling/ Use the Terminal Properties > Disabling Management tab. Check the Enable Upgrades over Connection Hot Keys option, click Dial-up Connections Enabling/ Use the Terminal Properties > Disabling the Management tab.
  • Page 42 Change... password (you must know the old password in order to enter a new one). View main Display the Terminal Properties > system Inventory tab. components (Ethernet, IP Address, SubnetMask, etc.) Security... to change the NCD ThinSTAR 300 User’s Guide...
  • Page 43 A-2 copying files 2-7 creating default and autostart connections A-4 dial-up connections 1-10 NCD ThinSTAR 300 User’s Guide new connections A-3 new folders 2-7 DCHP IP address assignment A-8 default connections, creating A-4 deleted files, retrieval 2-3...
  • Page 44 LAN or Dial-Up mode 1-10 Terminal Properties A-6 terminals logging off 1-13 not finding addresses 3-3 switching to LAN or Dial-Up mode 1-10 thin client 1-1 troubleshooting addresses 3-3 cable connection 3-2 front panel LEDs blink 3-5 NCD ThinSTAR 300 User’s Guide...
  • Page 45 3-4 upgrade message 3-3 WBT 1-1 Web pages icon 2-3 windows bring to front 2-4 moving 2-7 resizing 2-6 Windows messaging icon 2-3 Windows NT Explorer 2-5 WTS Connection Wizard procedure 1-6 NCD ThinSTAR 300 User’s Guide Index-...