Samsung 6400 series User Manual page 15

Issues
The TV won't turn on.
There is no picture/video.
The remote control does not
work.
The cable/set top box remote
control doesn't turn the TV on
or off or adjust the volume.
- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There
may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the
performance of the product.
- To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update
functions on the TV's menu (Screen MENU > Support > Software Update > Update now or Screen MENU >
> Software Update > Auto Update ).
Support
[UH6400-ZX]BN68-05843C-01L02.indb 15
Solutions and Explanations
Make sure the AC power cord is securely plugged in to the wall outlet and
the TV.
Make sure the wall outlet is working.
Try pressing the P button on the TV to make sure the problem is not the
remote. If the TV turns on, refer to "Remote control does not work" below.
Check the cable connections. Remove and reconnect all cables connected
to the TV and external devices.
Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-
ray etc) to match the TV's input connections. For example, if an external
device's output is HDMI, it should be connected to an HDMI input on the TV.
Make sure your connected devices are powered on.
Be sure to select the correct input source.
Reboot the connected device by unplugging it, and then reconnecting the
device's power cable.
Replace the remote control batteries. Make sure the batteries are installed
with their poles (+/–) in the correct direction.
Clean the sensor's transmission window on the remote.
Try pointing the remote directly at the TV from 5~6 feet away.
Program the Cable/Set remote control to operate the TV. Refer to the Cable/
Set-Top-Box user manual for the SAMSUNG TV code.
English - 15
2014-05-26 5:03:45