Warranty - Napoleon GVFL18 Installation And Operating Instructions Manual

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WARRANTY

NAPOLEON® products are manufactured under the strict Standard of the world recognized ISO 9001 : 2008 Quality
Assurance Certifi cate.
NAPOLEON® products are designed with superior components and materials assembled by trained craftsmen who take
great pride in their work. Once assembled the complete log set is thoroughly inspected by a qualifi ed technician before
packaging to ensure that you, the customer, receive the quality product that you expect from NAPOLEON®.
NAPOLEON® GAS LOG SET LIFETIME LIMITED WARRANTY
The Phazer™ logs in your new Napoleon® gas log set are warranted against defects for as long as you own the
appliance.
Electrical (millivolt) components, burner and wearable parts such as the gas valve, thermal switch, switches, wiring,
remote control, ignitor, gasketing, and pilot assembly are covered and Napoleon® will provide replacement parts free of
charge during the fi rst year of the lifetime limited warranty.*
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
CONDITIONS AND LIMITATIONS
NAPOLEON® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not
necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. NAPOLEON®
reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim. Provided that the
purchase was made through an authorized NAPOLEON® dealer your appliance is subject to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building
and fi re codes. This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or
neglect and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and
chemical cleaners nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs and embers.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or
workmanship provided that the product has been operated in accordance with the operation instructions and under normal conditions.
After the fi rst year, with respect to this President's Lifetime Limited Warranty, NAPOLEON® may, at its discretion, fully discharge all
obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but
defective part(s).
NAPOLEON® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and
such expenses are not covered by this warranty.
Notwithstanding any provisions contained in the President's Lifetime Limited Warranty, NAPOLEON'S responsibility under this
warranty is defi ned as above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defi nes the obligations and liability of NAPOLEON® with respect to the NAPOLEON® gas logs and any other warranties
expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of
this product.
Any damages to the burner or logs or other components due to water, weather damage, long periods of dampness, condensation,
damaging chemicals or cleaners will not be the responsibility of NAPOLEON®.
All parts replaced under the President's Limited Lifetime Warranty Policy are subject to a single claim.
During the fi rst 10 years NAPOLEON® will replace or repair the defective parts covered by the lifetime warranty at our discretion free
of charge. From 10 years to life, NAPOLEON® will provide replacement parts at 50% of the current retail price.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the
claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped
without authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
Labour travel, diagnostic tests, shipping and other related charges are not covered by this warranty.
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT IMPROVEMENTS.
NAPOLEON® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD. PATENTS U.S. 5.303.693.801 - CAN. 2.073.411, 2.082.915. © WOLF STEEL LTD.
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