Customer Support; Product Service And Repair; Contacting Customer Support; Limited Warranty - Honeywell Dolphin 99EX User Manual

Customer Support

Product Service and Repair

Honeywell International Inc. provides service for all of its products through service centers throughout
the world. To find your service center, go to
service center to obtain a Return Material Authorization number (RMA #) before you return the product.
To obtain warranty or non-warranty service, return your product to Honeywell (postage paid) with a copy
of the dated purchase record.
For ongoing and future product quality improvement initiatives, the terminal comes equipped with an
embedded device lifetime counter function. Honeywell may use the lifetime counter data for future
statistical reliability analysis as well as ongoing quality, repair and service purposes.

Contacting Customer Support

To search our knowledge base for a solution or to log in to the Technical Support portal and report a
problem, go to www.hsmcontactsupport.com.
For our latest contact information, see www.honeywellaidc.com/locations.

Limited Warranty

For warranty information, go to
The limited duration of the warranty for the Dolphin 99EX and 99GX is as follows:
• The duration of the limited warranty for terminals with an integrated imager is one year.
• The duration of the limited warranty for touch screens is one year.
The duration of the limited warranty for batteries is one year. Use of any battery from a source other than
Honeywell may result in damage not covered by the warranty. Batteries returned to Honeywell
International Inc. in a reduced state may or not be replaced under this warranty. Battery life will be
greatly increased when following the battery instructions in this user's guide.
The duration of the limited warranty for the Dolphin 99EX HomeBase device, Dolphin 99EX eBase
device, Dolphin 99EX Net Base device, Dolphin 99EX QuadCharger device, Dolphin 99EX Mobile Base,
and Dolphin 99EX ChargeBase device, is one year.

Warranty Disclaimer: Proper Use of a Touch Screen Mobile Device

If your device has a touch screen display, please note that a touch screen responds best to a light touch
from the pad of your finger or a Honeywell approved stylus. Using excessive force or a metallic object
when pressing on the touch-screen may cause damage to the tempered glass surface and may not be
covered by the product's warranty.

How to Extend Your Warranty

Honeywell International Inc. offers a variety of service plans on our hardware products. These
agreements offer continued coverage for your equipment after the initial warranty expires. For more
information, contact your Sales Representative, Customer Account Representative, or Product Service
Marketing Manager from Honeywell International Inc., or your Authorized Reseller.
www.honeywellaidc.com
www.honeywellaidc.com
and select Support. Contact your
and click Resources > Warranty.
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