Samsung BD-H6500 User Manual page 52

Appendix
PROBLEM
BD-LIVE
This product cannot connect to the BD-LIVE
server.
When using the BD-LIVE service, an error
occurs.
| NOTE |
\ When the factory default settings are restored, all stored user BD data will be deleted.
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
1.
An engineer is called out to your home at your request and there is no defect in the product.
2.
You bring the unit to a repair Centre and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin any
work on your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com, or
contact Samsung Customer Care before seeking to repair your product.
• Test whether the network connection is working using the Network Status
function. (See page 17)
• Check whether a USB memory device is connected to the product.
• The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management. (See page 18)
• See if the BD-LIVE Internet Connection option is set to Allow(All).
• If all above fails, contact the contents provider or update to the product to
the latest firmware.
• The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management. (See page 18)
52
English
SOLUTION