Voice Mail; Call Forwarding To Voice Mail; Leaving A Message; Transferring To Voice Mail - NEC DS1000 Quick Setup Manual

Section 2: Customizing Features

Voice Mail

Voice Mail ends the frustration and cost of missed calls, inaccurately written messages and
telephone tag, freeing up the company's receptionists and secretaries for more productive work.
The DS1000/2000 is fully compatible with the built in IntraMail and UltraMail Voice Mail with Automated
Attendant systems, as well as the external NVM-Series Voice Mail with Automated Attendant systems.
● Automated Attendant automatically answers the system's incoming calls. After listening to a custom-
ized message, an outside caller can dial a system extension or use Voice Mail.
● Integrated Voice Mail enhances the telephone system with the features listed below.

Call Forwarding to Voice Mail

An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension connect to
that extension's mailbox. The caller can leave a message in the mailbox instead of calling back later. For-
warding can occur for all calls immediately, for unanswered calls or when the extension is busy, or just for
unanswered calls.

Leaving a Message

Voice Mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy, or in
Do Not Disturb. The caller just presses their Voice Mail key to leave a message in the called extension's
mailbox. There is no need to call back later.

Transferring to Voice Mail

By using Transfer to Voice Mail, an extension user can Transfer a call to the user's own or a co-worker's
mailbox. After the Transfer goes through, the caller will hear the co-worker's entire greeting and can leave a
message in the mailbox.

Conversation Record

While on a call, an extension user can have Voice Mail record the conversation. The keyset user just presses
their Voice Mail Record Key or Interactive Soft Key. Once recorded, the Voice Mail stores the conversation
as a new message in the user's mailbox. After calling their mailbox, a user can save, edit or delete the
recorded conversation. For more on setting up a Conversation Record key turn to Programmable Function
Keys on page 2-24. You can also have Conversation Record keys for co-worker's mailboxes. While on a call,
you can press the key to record your conversation directly into the corresponding mailbox.
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone
conversations or other sound activities, whether or not contemporaneous with transmission, may be ille-
gal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple-
menting any practice that monitors or records any telephone conversation. Some federal and state laws
require some form of notification to all parties to a telephone conversation, such as using a beep tone or
other notification methods or requiring the consent of all parties to the telephone conversation, prior to
monitoring or recording the telephone conversation.Some of these laws incorporate strict penalties.

Personal Answering Machine Emulation

A keyset user can have their idle extension emulate a personal answering machine. This lets Voice Mail
screen their calls, just like their answering machine at home. If activated, the extension's incoming calls
route to the user's subscriber mailbox. Once the mailbox answers, the user hears two alert tones followed by
the caller's incoming message. The keyset user can then:
● Let the call go through to their mailbox.
● Intercept the call before it goes to their mailbox.
Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to an extension,
Ring Group or UCD Hunting group when all Voice Mail ports are busy. During periods of high traffic, this
prevents the outside calls from ringing Voice Mail for an inordinate amount of time. Without overflow, the
outside calls ring Voice Mail until a port becomes available or the outside caller hangs up. For some basics
on how to set up overflow, turn to Having Voice Mail Pick Up Unanswered Calls on page 1-15.
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DS1000/2000 Quick Setup Guide