Sony NWZ-A815 Operation Manual page 94

Operation
Symptom
There is no sound.
No data is played.
Cause/Remedy
• The volume level is set to zero.
~
Turn the volume up
(~page
10).
• The headphone jack is not connected properly.
~
Connect the headphone jack properly
(~
page
9).
• The headphone plug is dirty.
~
Clean the headphone plug with a soft dry cloth.
• No songs or video files are stored on the player.
~
Follow the instructions in the displayed message,
and transfer songs or videos from the computer.
• The battery is consumed.
~
Charge the battery fully
(~
page 83).
~
If the player does not react, even after charging
the battery, press the RESET button to reset the
player
(~page
93).
• No data is stored on the player.
~
Follow the instructions in the displayed message,
and transfer data from the computer.
• Transferred files are not in a playable format. For
details, see «Supported file format" of
«Specifications"
(~
page 118).
~
Convert the ATRAC audio data using the
supplied MP3 Conversion Tool.
~
Songs or videos may not play back, depending on
the file format
(~
page 118).
~
Photos may not be displayed, depending on the
file size or the file format
(~
page 118).
• You are placing audio MP4 files in a video folder by
dragging and dropping.
~
Place them in the «MUSIC" folder by dragging
and dropping.
• The playback limitation period of the song has
expired due to subscription conditions, etc.
~
Songs with an expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
• After dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
(~page
86).
Continued