Before You Call - Kenmore c970-44096 Use & Care Manual

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Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance. You will be charged for a service call while the
appliance is in warranty if the problem is not caused by defective product workmanship or materials.
Your new appliance is a carefully engineered product. Many times, what appears to be a reason to call for service requires
nothing more than a simple adjustment you can easily make in your own home or is normal operating characteristic of
appliance under certain conditions.
This list is applicable to a variety of models; some of the items will not necessarily apply to your appliance.
OCCURRENCE
Range is not levelled.
Cannot move appliance
easily. Appliance must
be accessible for service.
Entire range or oven does
not operate.
* Oven control beeps and
displays F1, F2, F3 or F9
Oven light does not work.
Surface element does not
heat.
Surface elements too hot
or not hot enough.
Triple or dual radiant
element doesn't glow
evenly.
Scratches or abrasions
on cooktop surface.
Metalmarks.
Brown streaks or specks.
Areas of discoloration
with metallic sheen.

Before You Call

Solutions to Common Problems
POSSIBLE CAUSE/SOLUTION
(1) Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
levelling legs at base of range until the rack is level. When range is level, cooktop may appear
out of alignment if countertop is not level. (2) Weak, unstable floor. Be sure floor is level and
can adequately support range. Contact a carpenter to correct sagging or sloping floor. (3)
Kitchen cabinet misalignment may make range appear to be unleveled. Be sure cabinets are
square and have sufficient room for range clearance.
(1) Cabinets not square or are built in too tight. Contact a cabinet maker to correct the prob-
lem. (2) Contact builder or installer to make appliance accessible. (3) Carpeting interferes with
range. Provide sufficient space so range can be lifted over carpet.
(1) Make sure cord/plug is tightly into outlet. (2) Service wiring is not complete. (3) Power
outage. Check house lights to be sure. Call your local electric company for service.
(1) This oven is equipped with a state of the art electronic oven controller. Among the many
features is a full time oven circuit diagnostics system. The controller constantly monitors the
internal circuitry as well as several crucial oven circuits to insure they are all operating cor-
rectly. If at any time one of these systems fails, the controller will immediately stop the current
operation and beep continuously (flashing an error code of "F1, F2, F3", or "F9" in the controller
display window. (2) Electronic control has detected a fault condition. Press STOP/CLEAR to
clear the display and stop the beeping. Reprogram oven. If fault remains, record fault number.
Press STOP/CLEAR and contact authorized servicer.
(1) Replace or tighten bulb. See Changing Oven Light in this owner's Guide for instructions.
(1) No power to the appliance. Check steps under "Entire Range or Oven Does Not Operate" in
this Before you Call checklist. (2) Incorrect control setting. Make sure the correct control is on
for the surface unit to be used.
(1) Incorrect control setting. Make sure the correct control is on for the surface unit to be used.
(2) Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of the ma-
terial affect heating. Heavy-and medium- weight pans heat evenly. Because lightweight pans
heat unevenly, foods may burn easily.
(1) Triple or dual radiant element provides a constant amount of heat at each setting. Irregular
glowing effect is depending of the element design and doesn't affect performance of the
element.
(1) Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do
not affect cooking and will become less visible with time. (2) Cleaning materials not recom-
mended for ceramic-glass cooktop have been used. See "Cooktop Cleaning - Ceramic Glass
Cooktop Models" section under General Cleaning. (3) Cookware with rough bottom has been
used. Use smooth, flat-bottomed cookware.
(1) Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. "Cooktop
Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
(1) Boilovers are cooked onto surface. Use razor blade scraper to remove soil. "Cooktop
Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
(1) Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
cream. Use cookware with clean, dry bottoms.
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