Troubleshooting - Samsung UBD-K8500 User Manual

Appendix

Troubleshooting

Refer to the table below if this product does not function properly. If the problem you are experiencing is not
listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and
contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM
No operation can be performed
with the remote control.
The disc does not play.
The disc Menu does not
appear.
The prohibition message
appears on the screen.
Play mode differs from the
Setup Menu selection.
The screen ratio cannot be
changed.
No audio.
The screen is blank.
• Check the batteries in the remote control. They may need
replacing.
• Operate the remote control at a distance of no more than 20 feet
from the product.
• Remove the batteries and hold down one or more buttons for
several minutes to drain the microprocessor inside the remote
control to reset it. Reinstall the batteries and try to operate the
remote control again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the Ultra HD Blu-ray Disc/Blu-ray
Disc/DVD.
• Confirm that the disc has disc menus.
• This message appears when an invalid button is pressed.
• The Ultra HD Blu-ray Disc/Blu-ray Disc/DVD's software doesn't
support the feature (e.g., angles).
• You've requested a title or chapter number or search time that is
out of range.
• Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
• The Screen Ratio on your Ultra HD Blu-ray Disc/Blu-ray Disc/DVD
Disc is fixed and cannot be changed.
• This is not a problem with the product.
• Make sure you have selected the correct Digital Output in the
Audio Options Menu.
• If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
• Press the @ button (on top panel) for more than 5 seconds with
no disc inside. The initialization message appears on the screen,
and the player turns off automatically. When you turn your product
on again, all the settings will be reset.
• When the factory default settings are restored, all stored user BD
data will be deleted.
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English
SOLUTION