Samsung BD-J7500 User Manual page 52

Appendix
PROBLEM
Forgot password.
The picture is noisy or distorted.
No HDMI output.
Abnormal HDMI output appears on the
screen.
If you experience other problems.
Play Multimedia on network devices
You can see folders shared on network
devices, but cannot see the files.
Video plays intermittently.
The Network connection between the product
and the PC is unstable.
• Press the @ button (on the top panel) for more than 5 seconds with no
disc inside. The initialization message appears on the screen, and the
player turns off automatically. When you turn your product on again, all the
settings will be reset.
Don't use this unless absolutely necessary.
• When the factory default settings are restored, all stored user BD data will
be deleted.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
• Check the connection between the TV and the HDMI jack of the product.
• Check if your TV supports the 576p/480p, 720p, 1080i or 1080p HDMI
input resolution.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
• Go to the table of contents and find the section of the user manual that
contains information about the feature you are having the problem with,
and then follow the procedure again.
• If you still cannot resolve the problem, please contact your nearest
Samsung authorised service Centre.
• Multimedia list only shows Video, Photo, and Music files. Other types of files
are not displayed.
• Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
• The wireless connection between the DLNA compatible device and the
product is unstable.
Check the connection.
• IP addresses within the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
52
English
SOLUTION