Panasonic KX-TG6521NZ Operating Instructions Manual

Digital cordless answering system

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TG6521_6522NZ(e).book Page 1 Friday, April 16, 2010 2:15 PM
Model shown is KX-TG6521.
Before initial use, see "Getting
Started" on page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q

Operating Instructions

Digital Cordless Answering System
KX-TG6521NZ
Model No.
KX-TG6522NZ

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Summary of Contents for Panasonic KX-TG6521NZ

  • Page 1: Operating Instructions

    Model shown is KX-TG6521. Before initial use, see “Getting Started” on page 9. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company.
  • Page 2: Table Of Contents

    TG6521_6522NZ(e).book Page 2 Friday, April 16, 2010 2:15 PM Table of Contents Introduction Remote operation....33 Answering system settings ..34 Model composition .
  • Page 3: Introduction

    *1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4). L The suffix (NZ) in the following model numbers will be omitted in these instructions: KX-TG6521NZ/KX-TG6522NZ Accessory information Supplied accessories...
  • Page 4: Wall Mounting

    TG6521_6522NZ(e).book Page 4 Friday, April 16, 2010 2:15 PM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable HHR-4DPA or HHR-4MRT batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset...
  • Page 5: Important Information

    TG6521_6522NZ(e).book Page 5 Friday, April 16, 2010 2:15 PM Important Information Operating safeguards For your safety L Unplug the product from power outlets before cleaning. Do not use liquid or To prevent severe injury and loss of aerosol cleaners. life/property, read this section carefully before L Do not disassemble the product.
  • Page 6: Important Safety Instructions

    TG6521_6522NZ(e).book Page 6 Friday, April 16, 2010 2:15 PM Important Information L The unit’s answering system only responds Battery to Distinctive Alert cadence(s) DA1 and DA3. L We recommend using the batteries noted L Not all telephones will respond to incoming on page 4.
  • Page 7: For Best Performance

    Routine care Base unit location/avoiding noise L Wipe the outer surface of the product The base unit and other compatible Panasonic with a soft moist cloth. units use radio waves to communicate with L Do not use benzine, thinner, or any each other.
  • Page 8 TG6521_6522NZ(e).book Page 8 Friday, April 16, 2010 2:15 PM Important Information ■ Power consumption: Base unit: Standby: Approx. 0.5 W Maximum: Approx. 3.8 W Charger: Standby: Approx. 0.2 W Maximum: Approx. 3.0 W ■ Operating conditions: 0 °C – 40 °C, 20 % – 80 % relative air humidity (dry) Note: L Design and specifications are subject to...
  • Page 9: Getting Started

    Setting up L USE ONLY Ni-MH batteries AAA (R03) size. Connections L Do NOT use Alkaline/Manganese/Ni- Cd batteries. L Use only the supplied Panasonic AC L Confirm correct polarities (S, T). adaptor PQLV219AL. ■ Base unit Press plug firmly. “Click”...
  • Page 10: Note When Setting Up

    L Use the supplied rechargeable L Even after the handset is fully batteries. For replacement, we charged, the handset can be left on recommend using the Panasonic the base unit or charger without any ill rechargeable batteries noted on page effect on the batteries.
  • Page 11: Controls

    TG6521_6522NZ(e).book Page 11 Friday, April 16, 2010 2:15 PM Getting Started J {ECO/R} ECO: Eco mode shortcut key Controls R: Recall/Flash K Microphone Handset L Charge contacts ■ Control type A Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
  • Page 12: Display

    TG6521_6522NZ(e).book Page 12 Friday, April 16, 2010 2:15 PM Getting Started G {x} (Locator) Item Meaning H {s} (Answer on) Answering system Answer on indicator answers calls with a greeting message and caller messages are not Display recorded. (“Caller’s recording time”, page Handset display items Battery level &...
  • Page 13: Turning The Power On/Off

    TG6521_6522NZ(e).book Page 13 Friday, April 16, 2010 2:15 PM Getting Started Icon Action Power off Sets 24-hour or 12-hour Press {ic} for about 2 seconds. clock format. (page 13) Places a call on hold. (page Initial settings Opens the phonebook. Allows you to edit phone Symbol meaning: numbers.
  • Page 14: One Touch Eco Mode

    TG6521_6522NZ(e).book Page 14 Friday, April 16, 2010 2:15 PM Getting Started L The date and time may be incorrect after a power failure. In this case, set the date and time again. One touch eco mode The {ECO/R} button on the handset enables you to activate the eco function with one touch.
  • Page 15: Making/Answering Calls

    TG6521_6522NZ(e).book Page 15 Friday, April 16, 2010 2:15 PM Making/Answering Calls {V}/{^}: “Yes” i M i {ic} Making calls Pause (for PBX/long distance service users) Lift the handset and dial the phone A pause is sometimes required when number. making calls using a PBX or long L To correct a digit, press ^.
  • Page 16: Useful Features During A Call

    TG6521_6522NZ(e).book Page 16 Friday, April 16, 2010 2:15 PM Making/Answering Calls To return to the conversation, press Adjusting the handset ringer volume 1 again. Press {^} or {V} repeatedly to select the desired volume while the handset is Recall/flash ringing for an incoming call. {ECO/R} allows you to use the special Note: features of your host PBX such as...
  • Page 17: Key Lock

    TG6521_6522NZ(e).book Page 17 Friday, April 16, 2010 2:15 PM Making/Answering Calls Note: L To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 23). Key lock The handset can be locked so that no calls or settings can be made.
  • Page 18: Phonebook

    TG6521_6522NZ(e).book Page 18 Friday, April 16, 2010 2:15 PM Phonebook L Press the same dial key repeatedly to display the first Handset phonebook entry corresponding to each character located on that dial key. The phonebook allows you to make calls L If there is no entry corresponding without having to dial manually.
  • Page 19: Copying Phonebook Entries

    15). Copying phonebook entries You can copy phonebook entries between 2 handsets. *1 Panasonic compatible handset Copying an entry Find the desired entry (page 18). {V}/{^}: “Copy” i M {V}/{^}: Select the handset you want to send the phonebook entry to.
  • Page 20: Programming

    TG6521_6522NZ(e).book Page 20 Friday, April 16, 2010 2:15 PM Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 20) –...
  • Page 21 TG6521_6522NZ(e).book Page 21 Friday, April 16, 2010 2:15 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Ringer Setup Ringer Volume Handset – Base Unit – – Ringtone – Initial Setup Ringer Setup Ringer Volume – Ringtone Time Settings Set Date/Time Alarm –...
  • Page 22 TG6521_6522NZ(e).book Page 22 Friday, April 16, 2010 2:15 PM Programming Programming using the direct commands 8 i {#} Enter the desired code. Select the desired setting. i M L This step may vary depending on the feature being programmed. L To exit the operation, press {ic}. Note: L In the following table, <...
  • Page 23 TG6521_6522NZ(e).book Page 23 Friday, April 16, 2010 2:15 PM Programming Feature Code Setting System Page Recall/Flash {0}: 900 msec. {1}{2}{1} {1}: 700 msec. {2}: <600 msec.> {3}: 400 msec. {4}: 300 msec. {5}: 250 msec. {*}: 200 msec. {#}: 160 msec. {6}: 110 msec.
  • Page 24 TG6521_6522NZ(e).book Page 24 Friday, April 16, 2010 2:15 PM Programming *1 If “System” column is checked, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received.
  • Page 25: Special Programming

    TG6521_6522NZ(e).book Page 25 Friday, April 16, 2010 2:15 PM Programming Changing the handset name Special programming Each handset can be given a customised name (“Bob”, “Kitchen”, Alarm etc.). This is useful when you make intercom calls between handsets. You An alarm sounds at the set time for 3 can also select whether or not the minutes once or daily.
  • Page 26: Registering A Unit

    TG6521_6522NZ(e).book Page 26 Friday, April 16, 2010 2:15 PM Programming prevent a National Call to other areas Viewing/editing/erasing bar call of the South Island. numbers Incoming call barring (Caller 8 i {#}{2}{1}{7} ID subscribers only) {V}/{^}: Select the desired entry. L To exit, press {ic}.
  • Page 27 You can increase the signal range of the sounds. base unit by using a DECT repeater. L If all registered handsets start Please use only the Panasonic DECT ringing, press the same button to repeater noted on page 4. Contact your stop. Then repeat this step.
  • Page 28: Caller Id Service

    TG6521_6522NZ(e).book Page 28 Friday, April 16, 2010 2:15 PM Caller ID Service Caller information for the last 50 callers is logged in the caller list from the most Using Caller ID service recent call to the oldest. L If the unit cannot receive caller Important: information, the following is displayed: L This unit is Caller ID compatible.
  • Page 29: Caller List

    TG6521_6522NZ(e).book Page 29 Friday, April 16, 2010 2:15 PM Caller ID Service {<} (y) Caller list {V}/{^}: Select the desired entry. L If > is displayed, not all of the Important: information is shown. To see the L Only 1 person can access the caller remaining information, press {>}.
  • Page 30: Answering System

    TG6521_6522NZ(e).book Page 30 Friday, April 16, 2010 2:15 PM Answering System – If you recorded your own greeting message, the same message is still Answering system announced to callers even though their messages are not recorded. The answering system can answer and record calls for you when you are unavailable to answer the phone.
  • Page 31: Greeting Message

    TG6521_6522NZ(e).book Page 31 Friday, April 16, 2010 2:15 PM Answering System M i {ic} Greeting message Playing back the greeting When the unit answers a call, a greeting message message is played to callers. 8 i {#}{3}{0}{3} You can use either: –...
  • Page 32 TG6521_6522NZ(e).book Page 32 Friday, April 16, 2010 2:15 PM Answering System Operation Erasing all messages Play greeting Press {4} 2 times while the unit is not in message use. Record greeting {7}{6} message Turn answering Listening to messages system on using the handset Pause message {9} or O...
  • Page 33: Remote Operation

    TG6521_6522NZ(e).book Page 33 Friday, April 16, 2010 2:15 PM Answering System After the greeting message starts, Erasing all messages enter your remote access code. L The unit announces the number of 8 i {#}{3}{2}{5} new messages. {V}/{^}: “Yes” i M i {ic} Follow the voice guidance prompts as necessary or control the unit using remote commands (page 33).
  • Page 34: Answering System Settings

    TG6521_6522NZ(e).book Page 34 Friday, April 16, 2010 2:15 PM Answering System Operation Answering system Turn answering system off Erase currently playing settings {*}{4} message Erase all messages {*}{5} Number of rings before the Reset to a pre-recorded {*}{6} unit answers a call greeting message (during greeting message You can change the number of times the...
  • Page 35 TG6521_6522NZ(e).book Page 35 Friday, April 16, 2010 2:15 PM Answering System leave your answering machine off on your unit (page 30). This will allow the service to receive any messages. L To use the unit’s answering machine rather than the service provided by your service provider/telephone company, please contact your service provider/telephone company to have it...
  • Page 36: Voice Mail Service

    TG6521_6522NZ(e).book Page 36 Friday, April 16, 2010 2:15 PM Voice Mail Service Voice mail service To receive Call Minder or Message Mailbox messages, please note the following: “Call Minder” and “Message Mailbox” are automatic answering services offered by your service provider/ telephone company.
  • Page 37: Intercom/Locator

    TG6521_6522NZ(e).book Page 37 Friday, April 16, 2010 2:15 PM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets. Outside calls can be transferred or a Note: conference call with an outside party can L If you receive an outside call while be made between 2 handsets.
  • Page 38: Useful Information

    TG6521_6522NZ(e).book Page 38 Friday, April 16, 2010 2:15 PM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 38).
  • Page 39 TG6521_6522NZ(e).book Page 39 Friday, April 16, 2010 2:15 PM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P)
  • Page 40: Error Messages

    TG6521_6522NZ(e).book Page 40 Friday, April 16, 2010 2:15 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The supplied telephone line cord has not been Check Phone Line connected yet or not connected properly.
  • Page 41: Troubleshooting

    TG6521_6522NZ(e).book Page 41 Friday, April 16, 2010 2:15 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
  • Page 42 TG6521_6522NZ(e).book Page 42 Friday, April 16, 2010 2:15 PM Useful Information Problem Cause/solution I cannot activate the L You cannot set eco mode when you set the repeater eco mode. mode “On”. If required, set the repeater mode to “Off” (page 27). I cannot register a L The maximum number of handsets (6) is already handset to a base unit.
  • Page 43 TG6521_6522NZ(e).book Page 43 Friday, April 16, 2010 2:15 PM Useful Information Problem Cause/solution Noise is heard, sound L You are using the handset or base unit in an area with cuts in and out. high electrical interference. Re-position the base unit and use the handset away from sources of interference.
  • Page 44 TG6521_6522NZ(e).book Page 44 Friday, April 16, 2010 2:15 PM Useful Information Caller ID Problem Cause/solution Caller information is L You must subscribe to a Caller ID service. Contact not displayed. your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall socket.
  • Page 45 TG6521_6522NZ(e).book Page 45 Friday, April 16, 2010 2:15 PM Useful Information Problem Cause/solution I cannot operate the L The remote access code is not set. Set the remote answering system access code (page 33). remotely. L You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 33).
  • Page 46: Warranty

    6) Damage to the product caused by accident, misuse or Act of God. 7) Repairs when the product has been dismantled, repaired, modified or serviced by other than a Panasonic Authorised Dealer authorised to service that type of product. IF YOUR PANASONIC PRODUCT FAILS WITHIN THE...
  • Page 47: Index

    TG6521_6522NZ(e).book Page 47 Friday, April 16, 2010 2:15 PM Index Key lock: 17 Keytones: 22 Index M Making calls: 15 Missed calls: 28 Additional handsets: 26 Mute: 16 Alarm: 25 Answering calls: 15 Pause: 15 Answering system: 30 Phonebook: 18 Call screening: 30 PIN: 26 Erasing messages: 31, 32, 34...
  • Page 48 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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