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Troubleshooting; Basic Troubleshooting - Asus 4G-AC55U User Manual

Dual-band wireless-ac1200 lte modem router.
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6

Troubleshooting

This chapter provides solutions for issues you may encounter with
your router. If you encounter problems that are not mentioned
in this chapter, visit the ASUS support site at: http://support.asus.
com/ for more product information and contact details of ASUS
Technical Support.

6.1 Basic Troubleshooting

If you are having problems with your router, try these basic steps
in this section before looking for further solutions.
Upgrade Firmware to the latest version.
1. Launch the Web GUI. Go to Advanced Settings >
Administration > Firmware Upgrade tab. Click Check to
verify if the latest firmware is available.
2. If the latest firmware is available, visit the ASUS global
website at http://www.asus.com/Networks/Wireless_
Routers/4GAC55U/#download to download the latest
firmware.
3. From the Firmware Upgrade page, click Browse to locate the
firmware file.
4. Click Upload to upgrade the firmware.
Restart your network in the following sequence:
1. Turn off the modem.
2. Unplug the modem.
3. Turn off the router and computers.
4. Plug in the modem.
5. Turn on the modem and then wait for 2 minutes.
6. Turn on the router and then wait for 2 minutes.
7. Turn on computers.
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