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Troubleshooting
If you think there is a problem with the camera, first check the following.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
Nothing happens when the power button is pressed.
•
Confirm that the battery pack is charged (=
•
Confirm that the battery pack is inserted facing the correct way (=
•
Confirm that the memory card/battery cover is fully closed (=
•
Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery pack a few times.
The battery pack runs out of power quickly.
•
Battery performance decreases at low temperatures. Try warming the battery pack a
little by putting it in your pocket, for example, ensuring that the terminals do not touch
any metal objects.
•
If these measures do not help and the battery pack still runs out of power soon after
charging, it has reached the end of its life. Purchase a new battery pack.
The lens is not retracted.
•
Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again
The battery pack is swollen.
•
Battery swelling is normal and does not pose any safety concerns. However, if
battery swelling prevents the battery pack from fitting in the camera, contact a Canon
Customer Support Help Desk.
Display on a TV
Camera images look distorted or are not displayed on a TV (=
11).
12).
12).
(=
12).
7
9).
Shooting
Cannot shoot.
•
In Playback mode
(=
54), press the shutter button halfway
Strange display on the screen under low light (=
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
•
The screen may darken under bright light.
•
The screen may flicker under fluorescent or LED lighting.
•
Purplish banding may appear on the screen if you compose a shot that includes a
bright light source.
No date stamp is added to images.
•
Configure the [Date Stamp
] setting
added to images automatically, merely because you have configured the [Date/Time]
setting
(=
33).
•
Date stamps are not added in shooting modes
cannot be configured (=
33).
[ ] flashes on the screen when the shutter button is pressed, and
shooting is not possible (=
2
7).
[ ] is displayed when the shutter button is pressed halfway (=
•
Set the flash mode to [ ]
(=
51).
•
Increase the ISO speed
(=
45).
•
Mount the camera on a tripod or take other measures to keep it still.
Shots are out of focus.
•
Press the shutter button halfway to focus on subjects before pressing it all the way
down to shoot
(=
20).
•
Make sure subjects are within focusing range
•
Set [Lamp Setting] to [On]
(=
35).
•
Confirm that unneeded functions such as macro are deactivated.
•
Try shooting with focus lock
(=
49).
(=
20).
2
0).
(=
13). Note that date stamps are not
(=
103) in which [Date Stamp
2
7).
(=
107).
Before Use
Basic Guide
Advanced Guide
Camera Basics
Auto Mode
Other Shooting
Modes
P Mode
Playback Mode
Setting Menu
Accessories
]
Appendix
Index
93
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