Motorola SB5100 Series User Manual page 69

Introduction Before You Begin
Q
If I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?
A
Yes! Although once you've experienced the speed of cable Internet access, you'll never again want to wait for traditional dial-up services.
Q
I have more than one computer. Do I need more than one SURFboard cable modem?
A
No, not if your computers are connected on a network. The SURFboard cable modem supports current Internet connection sharing
technologies to enable you to connect up to 32 PCs to the Internet using a single cable modem.
Q
Do I need to change my Internet service provider (ISP)?
A
Currently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information.
Q
Do I need to subscribe to cable TV to get cable Internet access?
A
No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get
Internet access and/or offer a discount when you use your own cable modem. Check with your local cable company for specific information.
Q
What type of technical support is available?
A
For questions about your Internet service, connection, or cable modem, contact your cable service provider.
Q
What do I do if my SURFboard cable modem stops working?
A
"Troubleshooting" on page 42 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable
service provider or Motorola as described in
Home Print
Installation & Configuration
"Contact Us" on page 61.
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SB5100 Series Cable Modem User Guide
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