Motorola SURFboard DOCSIS SB6120 User Manual page 37

5 FREQUENTLY ASKED QUESTIONS
Q Do I need to subscribe to cable TV to get cable Internet access?
A No, but you will need to subscribe to cable Internet service. Some systems
require that you subscribe to basic service before you can get Internet access and/or
offer a discount when you use your own cable modem. Check with your local cable
company for specific information.
Q I am not getting the data speeds I expected.
A Contact your service provider to verify the data bandwidth available to you.
Q I can receive files much more quickly than I can send them?
A This modem has the capability to bond multiple downstream channels, which will
increase the capacity to receive data. The upstream data path does not have the
same capacity. Please verify the actual bandwidth available to you with your service
provider.
Q What type of technical support is available?
A For questions about your Internet service, connection, or cable modem, contact
your cable service provider.
Q What do I do if my SB6120 SURFboard Downstream Channel Bonding Cable
Modem stops working?
A Troubleshooting
continue to have problems, call your Internet service provider.
Q Can I still watch cable TV while using my SB6120?
A Yes, your cable TV line can carry the TV signal while you send and receive
information on the Internet.
provides tips to diagnose problems and simple solutions. If you
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