Frequently Asked Questions - Motorola SURFboard DOCSIS SB6120 User Manual

5 FREQUENTLY ASKED QUESTIONS

Here are answers to questions our customers frequently ask:
Q What is high-speed cable Internet access?
A Cable Internet access uses cable television wires instead of telephone lines to
connect to the Internet. It is extremely fast and affordable and does not tie up
telephone lines for incoming or outgoing calls and faxes.
Q How fast is a cable modem?
A A DOCSIS 3.0 cable modem offers Internet access at speeds up to four times
faster than traditional cable modem services and hundreds times faster than a
traditional telephone modem. Depending on the service offering you have
subscribed to, you can experience speeds of over 100Mbps. Network conditions
such as traffic volume and the speed of the sites you visit can affect download
speeds.
Q Can I still watch cable TV while using my cable modem?
A Yes, your cable TV line can carry the TV signal while you send and receive
information on the Internet.
Q What are CableLabs Certified, DOCSIS and Euro-DOCSIS?
®
A CableLabs
high-speed data distribution over cable television system networks. They are
intended to ensure that all compliant cable modems interface with all compliant
cable systems. Your Motorola SB6120 cable modem is DOCSIS or Euro-DOCSIS
certified.
Q If I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?
A Yes! Although once you've experienced the speed of cable Internet access, you'll
never again want to wait for traditional dial-up services.
Q Do I need to change my Internet service provider (ISP)?
A Currently, most Internet service providers do not provide cable Internet access.
Contact your cable company for your specific information.
Certified, DOCSIS, and Euro-DOCSIS are the industry standards for
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