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Motorola SURFboard 557621-001-b User Manual

Docsis 33.0 cable modem.
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U S ER GU IDE
SB6120
®
®
SURFboard
DOCSIS
3.0 Cable Modem

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   Summary of Contents for Motorola SURFboard 557621-001-b

  • Page 1 U S ER GU IDE SB6120 ® ® SURFboard DOCSIS 3.0 Cable Modem...
  • Page 2 It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. It is recommended that all devices connected to the modem also be protected by using an AC surge protector.
  • Page 3 (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.
  • Page 4 Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 5 The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
  • Page 6 Motorola, Inc., Home and Networks Mobility Business, 101 Tournament Drive, Horsham, PA 19044. © 2008 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc.
  • Page 7: Table Of Contents

    CONTENTS 1 Overview ... 1 Front Panel... 2 Rear Panel ... 3 Bottom Label on the SB6120 ... 4 2 Installation ... 5 Before You Begin... 5 Precautions ... 6 Signing Up for Service... 7 Computer System Requirements... 7 Ethernet Card ... 7 Additional Requirements...
  • Page 8: Overview

    3.0 Cable Modem! It provides high-speed access to the Internet and other online services. Unlike a dial-up modem, your cable modem is always online. Just open your browser and surf! You can use your high-speed cable modem to directly connect one computer in your home or business to the Internet.
  • Page 9: Front Panel

    The SB6120 front panel lights provide information about power, communications, and errors. Light During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON. The LINK light flashes when the cable modem is transferring data. Flashing Power is This light never flashes...
  • Page 10: Rear Panel

    The rear panel contains cabling connectors and the power receptacle. Item ETHERNET CABLE +12VDC Description Connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector Connection to the coaxial cable (coax) outlet Connection to power for the modem...
  • Page 11: Bottom Label On The Sb6120

    The label on the bottom of the SB6120 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to identify the cable modem on the network. To receive data service, you will need to provide MAC address...
  • Page 12: Installation

    Wall Mounting Your SB6120 • Configuring TCP/IP Before You Begin Before you begin the installation, check that you received the following items with your SB6120 SURFboard DOCSIS 3.0 Cable Modem. Item Power cord Ethernet, Fast Ethernet, and Gigabit Ethernet cable...
  • Page 13: Precautions

    SB6120 rear panel To prevent overheating the SB6120, do not block the ventilation holes on the sides of the unit. Do not open the unit. Refer all service to Motorola. Contact Motorola Technical Support at: http://broadband.motorola.com/consumers/support...
  • Page 14: Signing Up For Service

    Fast Ethernet, or Gigabit Ethernet card. Your Ethernet card must be installed in your computer before you install the cable modem. If it is not installed, follow the installation instructions provided with your Ethernet card. A Gigabit Ethernet Network Interface Card (GigE) is needed to achieve the maximum data throughput rates.
  • Page 15: Cabling And Startup For The Sb6120

    2. Connect the other end of the coaxial cable to the CABLE connector on the cable modem. Hand-tighten the connectors to avoid damaging them. 3. Plug the power adapter cord into the +12VDC connector on the cable modem and the electrical outlet.
  • Page 16: Wall Mounting Your Sb6120

    2 INSTALLATION POWER Turns on when AC power is connected to the SB6120. RECEIVE Flashes while scanning for the downstream receive channel. Changes to solid green when the receive channel is locked. SEND Flashes while scanning for the upstream send channel. Changes to solid green when the send channel is locked.
  • Page 17 2 INSTALLATION You can mount the SB6120 horizontally or vertically. Do the following to mount your SB6120 on the wall: 1. See the Wall Mounting Template 2. Click Print or choose Print from the File menu to display the Print dialog box. The sample Print dialogue window shown below may vary slightly on your computer, depending upon your operating system.
  • Page 18: Wall Mounting Template

    10. Slide the SB6120 down until it stops against the top of the keyhole opening. After mounting, reconnect the coaxial cable input and Ethernet connection. Plug the power cord into the +12VDC connector on the cable modem and the electrical outlet. Route the cables so that they are not a safety problem.
  • Page 19: Configuring Tcp/ip

    2 INSTALLATION Configuring TCP/IP Make sure all client computers are configured for TCP/IP , which is a protocol for communication between computers. Perform one of the following for the operating system you are running: • Configuring TCP/IP in Windows 2000 •...
  • Page 20: Configuring Tcp/ip In Windows 2000

    2 INSTALLATION • Verifying the IP Address in Windows Vista • For Macintosh or UNIX systems, follow the instructions in the applicable Macintosh or UNIX user documentation. Configuring TCP/IP in Windows 2000 1. Select Control Panel from either the Windows Start menu or Windows Desktop to display the Control Panel window.
  • Page 21 2 INSTALLATION 4. Click Properties to display the Local Area Connection number Properties window. Information similar to the following is displayed. 5. If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 8.
  • Page 22 2 INSTALLATION 6. If Internet Protocol (TCP/IP) is not in the list of components, click Install. The Select Network Component Type window is displayed. 7. Click Protocol and then click Add. The Select Network Protocol window is displayed. 8. Click Internet Protocol (TCP/IP), and then click OK. The Local Area Connection number Properties window is redisplayed.
  • Page 23: Configuring Tcp/ip In Windows Xp

    2 INSTALLATION 9. Click Internet Protocol (TCP/IP), and then click Properties to display the Internet Protocol (TCP/IP) Properties window. 10. Be sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. 11. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window. 12.
  • Page 24 2 INSTALLATION 3. Click Network and Internet Connections to display the Network and Internet Connections window. 4. Click Network Connections to display the LAN or High-Speed connections. You can skip to step 7 . 5. Right-click the network connection. If more than one connection is displayed, be sure to select the one for your network interface.
  • Page 25 2 INSTALLATION 7. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. 8. Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. 9. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window. 10.
  • Page 26: Configuring Tcp/ip In Windows Vista

    2 INSTALLATION Configuring TCP/IP in Windows Vista 1. On the Windows desktop, click Start to display the Start window. 2. Click Control Panel. 3. Double-click Network and Internet. 4. Double-click Network and Sharing Center.
  • Page 27 2 INSTALLATION 5. Click Manage network connections. 6. Right-click the network connection and select Properties. 7. If more than one connection is displayed, make sure to select the one for your network interface. Vista may prompt you to allow access to the Network Properties Options. If you see the prompt, User Account Control -- Windows needs your permission to continue, click Continue.
  • Page 28 2 INSTALLATION 8. Select Internet Protocol Version4 (TCP/IPv4) and click Properties to display the Internet Protocol Version 4 (TCP/IPv4) Properties window. 9. Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. 10. Click OK to save the TCP/IP settings and close the Internet Protocol Version 4 (TCP/IPv4) Properties window.
  • Page 29: Verifying The Ip Address In Windows 2000 Or Windows Xp

    2 INSTALLATION Verifying the IP Address in Windows 2000 or Windows XP Do the following to check the IP address: 1. On the Windows Desktop, click Start. 2. Select Run. 3. Type cmd and click OK to display a command prompt window. 4.
  • Page 30: Verifying The Ip Address In Windows Vista

    2 INSTALLATION Verifying the IP Address in Windows Vista Do the following to verify the IP address: 1. On the Windows Vista desktop, click Start. 2. Click All Programs. 3. Click Accessories.
  • Page 31 2 INSTALLATION 4. Click Run. 5. Type cmd and click OK to open a command prompt window. 6. Type ipconfig and press Enter. A display similar to the following indicates a normal configuration.
  • Page 32: Configuring Tcp Window Size

    At the command prompt, type ipconfig /renew and press Enter. If a valid IP address is displayed as shown, Internet access should be available. 8. Type exit and press Enter to return to Windows. Configuring TCP Window Size Please go to the Motorola website for instructions for configuring your TCP window size at: http://broadband.motorola.com/consumers/support...
  • Page 33: Troubleshooting

    3 TROUBLESHOOTING If the solutions listed here do not solve your problem, contact Motorola Technical Support at: http://broadband.motorola.com/consumers/support Before calling Motorola, power recycle your SB6120 as explained below. This may fix your problem. Resetting the SB6120 may take 5 to 30 minutes. The Motorola...
  • Page 34: Front-panel Lights And Error Conditions

    3 TROUBLESHOOTING Front-Panel Lights and Error Conditions Light Turns Off During Startup If: The downstream receive channel cannot be acquired The upstream send channel cannot be acquired ONLINE IP registration is unsuccessful POWER The SB6120 is not properly plugged into the power outlet Turns Off During Normal Operation If: The downstream channel is lost...
  • Page 35: Contact Us

    If you need assistance while working with the SB6120, contact Motorola Technical Support at: http://broadband.motorola.com/consumers/support For information about customer service, technical support, or warranty claims, see the Motorola Regulatory, Safety, Software License, and Warranty Information card provided with the SB6120. For answers to typical questions, see or 1-877-466-8646 Frequently Asked Questions.
  • Page 36: Frequently Asked Questions

    They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SB6120 cable modem is DOCSIS 3.0 certified and Euro-DOCSIS 3.0-based. What is DOCSIS 3.0? DOCSIS 3.0 (Data Over Cable System Interface Specification) is the new standard...
  • Page 37 5 FREQUENTLY ASKED QUESTIONS If I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem? Yes! Although once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for traditional dial-up services.
  • Page 38: Glossary

    To copy a file from one computer to another. You can use the Internet to download files from a server to your home PC. A DOCSIS cable modem downloads its configuration from a server during start-up. downstream In a cable data network, downstream describes the direction of data received by your computer from the Internet.
  • Page 39 (ROM) at the factory and printed on the rear panel of your SB6120 SURFboard DOCSIS 3.0 Cable Modem. You need to provide the MAC address to your Internet Service Provider. Mega Hertz. A measure of radio frequency - millions of cycles per second.
  • Page 40 Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 557621-001-b 12/08...

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Surfboard sb6120

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