Motorola DCP 501 User Manual page 122

Problem Possible Solution
Check that the TV is powered on.
There is no
Verify that the DCP501 is properly connected to the TV as defined in the
picture on the TV.
"Installation" section.
Verify that the TV is set to the appropriate input source (Input1, Input2, etc.).
Verify that the DCP501 is set to the appropriate output mode (DVD, CATV,
Video1, etc.).
Replace the video cables.
Verify that the picture source is not presented in black and white.
The picture is not
Replace the S-Video cable.
in color.
Check that speakers or other electrical devices that are near the TV are
The picture
properly shielded.
appears
discolored or
improperly tinted.
Verify that the coaxial cable is properly connected to the DCP501 as defined in
There is no
the "Installation" section.
picture when in
Verify that the DCP501 is properly connected to the TV as defined in the
CATV mode.
"Installation" section.
Verify that the DCP501 is authorized for cable TV service as applicable. If not
authorized, call you local cable TV provider or perform a channel scan as
described in the "Operation" section.
The RF signal may not be adequate for the DCP501. Call the cable TV
provider for assistance.
The RF signal may not be adequate for the DCP501. Call the cable TV
The picture is
provider for assistance.
"blocky" and
The cable TV provider may be experiencing technical difficulties. Call the cable
appears to be
TV provider for assistance.
"skipping".
The DCP501 is capable of receiving both analog and digital channels. Digital
Some channels
channels provide improved clarity and quality when compared to analog
look better than
channels. Call the cable TV provider for more information.
others.
Verify that the DCP501 is authorized for digital cable TV service.
The DCP501 does
The DCP501 may not have an IPG loaded onto the device. Call the cable TV
not have a TV
provider for assistance.
program guide
that displays on
the TV.
Under certain conditions, the DCP501 may take several hours to acquire the
The IPG does not
applicable program data. Call the cable TV provider for more information.
have any
Unplug the DCP501 from the AC outlet, wait five seconds, and plug the
information.
DCP501 back into the AC outlet. It may take several hours for the DCP501 to
acquire the applicable guide data.
Call the cable TV provider for assistance.
Troubleshooting
DCP501 User Guide
113