If an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes and a Support Code (error number) is displayed on the
computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the
status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(B) Goes off
Number of flashes Cause
There is no paper in the rear tray.
There is no disc tray.
Printable disc (BD/DVD/CD, etc.) is not set.
There is no paper in the manual feed tray.
The paper output tray is closed.
The manual feed tray is in the paper jam clearing position.
The feed slot cover is open.
Paper is jammed in the paper output slot, in the rear tray, or in the
manual feed tray.
Paper is loaded in the manual feed tray when you start printing on a
Ink may have run out (The lamp on the ink tank flashes).
The ink tank is not installed.
The print head is not installed.
The print head may be damaged.