Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting in the oven and when cooking on the hob, and how to
dispose of your appliance properly.
Saving energy with your oven
Only preheat the oven if this is specified in the recipe or in
the operating instruction tables.
Use dark, black lacquered or enamelled baking tins. They
absorb the heat particularly well.
Open the oven door as infrequently as possible while
cooking, baking or roasting.
It is best to bake more than one cake, one after the other.
The oven is still warm. This reduces the baking time for the
second cake. You can also place two loaf tins next to each
For longer cooking times, you can switch the oven off
10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
Tested for you in our cooking studio
Here you will find a selection of dishes and the ideal settings for
them. We will show you which type of heating and which
temperature are best suited for your dish. You can find
information about suitable accessories and the height at which
they should be inserted. There are also tips about cookware
and preparation methods.
The values in the table always apply to dishes placed into the
cooking compartment when it is cold and empty.
Only preheat the appliance if the table specifies that you
should do so. Do not line the accessories with greaseproof
paper until after they have been preheated.
The times specified in the tables are guidelines only. They will
depend on the quality and composition of the food.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0344 892 8999
Calls charged at local or mobile rate.
0.03 € per minute at peak. Off peak 0.0088 € per
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Saving energy with the gas hob
Always use a saucepan which is the correct size for your
food. A larger, less full saucepan requires a lot of energy.
Always place a suitable lid on the saucepan.
The gas flame must always be in contact with the base of the
Dispose of packaging in an environmentally-friendly manner.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
Use the accessories supplied. Additional accessories may be
obtained as special accessories from specialist retailers or
from the after-sales service.
Before using the oven, remove any unnecessary accessories
and ovenware from the cooking compartment.
Always use oven gloves when taking hot accessories or
ovenware out of the cooking compartment.
Cakes and pastries
Baking on one level
When baking cakes, the best results can be achieved using
When baking with
3D hot air, use the following shelf heights
for the accessory:
Cakes in tins: level 2
Cakes on trays: level 3