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Nextel
Customer Care
®
There are a number of features available with your
Nextel service and your new i315 phone, so you
may be overwhelmed at first. Relax! Nextel
Customer Care is here to help. If the feature
information and instructions in this guide do not
answer all your questions, or if you would like to
inquire about other Nextel products and services,
please feel free to contact us. Should you need
assistance, please contact us from a landline
phone, so that we can troubleshoot any issues
associated with your mobile phone.
Please take a few steps to gather information
about your phone and account prior to contacting
us. In accordance with Nextel's Authorized Contact
Policy, you will need to supply account specific
information to validate that you are authorized to
receive information about and make changes to
the account. At minimum, we ask that you have
your Personal Telephone Number (PTN) and
Account number ready when you call. This will
better able us to provide you with the highest level
of service possible.
Domestic Customer Care
Visit nextel.com for a variety of Customer Care
services:
• Browse for information on phones, coverage,
rates and other Nextel services. View and
download user's guides, try out our interactive
virtual product and service demos, find answers
to frequently asked questions, order
accessories, locate service and repair centers,
upgrade phone software, send a message and
more.
• For self-service on your Nextel account, click on
My Account to view your account, pay your bill,
add phones to your account, reset your voice
mail password and more.
• For online assistance, click on Contact Us to
send us an email request. Our representatives
are committed to assisting you. Every effort will
be made to address your questions or concerns
within 24 hours. Contact us to add Wireless Web
and other services, change rate plans, inquire
about your bill and more.
Or, call us at 1-800-639-6111 or dial 611 from your
Nextel phone.
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