Service Call - Toshiba e-STUDIO165 Service Manual

2.1.2

Service call

Error code Classification
C01 Drive system
related service call
C04 Paper feeding sys-
tem related ser-
vice call
C07 Drive system
related service call
C08
C15 Paper feeding sys-
tem related ser-
vice call
C16
C21 Scanning system
related service call
C26
C41 Fuser unit related
service call
C43
C44
C45
C55 Optional communi-
F11 cation related ser-
vice call
C56
C94 Other service call
C97 Process related
service call
C99 Other service call
CA1 Laser optical unit
related service call
CA2
F14 Other service call
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Contents
Main motor abnormality: The main motor is not rotating
normally.
PFP motor abnormality: The PFP motor is not rotating
normally.
Exit motor IC overcurrent detection error (Error which
occurs only when the GH-1050 has been installed.)
ADU motor IC overcurrent detection error
PFP upper drawer tray abnormality: The PFP upper
drawer tray-up motor is not rotating or the PFP upper
drawer tray is not moving normally.
PFP lower drawer tray abnormality: The PFP lower
drawer tray-up motor is not rotating or the PFP lower
drawer tray is not moving normally.
CIS unit initialization error
Peak detection error: Lighting of the exposure lamp
(white reference) is not detected when power is turned
ON.
Thermistor or heater abnormality at power-ON: Abnor-
mality of service call the thermistor is detected when
power is turned ON or the temperature of the fuser roller
does not rise in a specified period of time after power is
turned ON.
Thermistor abnormality during warming up or in ready
status after abnormality judgment
Heater abnormality after abnormality judgment: The tem-
perature of the fuser roller has exceeded the range of
control (in this case, the main switch turns OFF automati-
cally) or does not even reach the range.
Thermistor abnormality during printing: Abnormality of the
thermistor is detected during printing.
ADF I/F error: Communication error has occurred
between the ADF and the scanner
PFC board I/F error: Communication error has occurred
between the PFC board and the equipment.
Firmware update error: An error message appears when
firmware for e-STUDIO167/207/237 is updated on e-
STUDIO165/205 by mistake, and the power is turned
OFF and then back ON after the update.
High-voltage transformer abnormality: Leakage of the
main charger is detected.
PFC microcomputer abnormality
Polygonal motor abnormality: The polygonal motor is not
rotating normally.
H-Sync detection error: H-Sync detection PC board can-
not detect laser beams.
Invalid backup counter: The value of the total counter is
inconsistent with that of the backup counter.
2 - 3
07/09
Troubleshooting
P. 5-17
P. 5-19
P. 5-17
P. 5-17
P. 5-20
P. 5-20
P. 5-21
P. 5-21
P. 5-22
P. 5-23
P. 5-24
P. 5-24
P. 5-27
P. 5-27
P. 5-26
P. 5-26
P. 5-26
P. 5-25
P. 5-25
P. 5-26
e-STUDIO165/167/205/207/237
ERROR CODE AND SELF-DIAGNOSTIC MODE
2