Troubleshooting - Dell D3100 User Manual

FAQs of Dell Docking Station - USB 3.0 (D3100)

Troubleshooting

There is no video on the monitor
attached to the dock
The video on the attached monitor
is distorted or corrupted.
The video on the attached monitor
is not displaying in extended mode
The audio jacks are not functioning
USB ports are not functioning on
the docking station
External USB 3.0 Media Card
Reader is not detected.
HDCP content is not able to
display on the attached monitor
Displaylink Driver not able to install
Laptop failed to boot with dock
connected
No CD drive and no Internet
access for getting the driver
10

Suggested Solutions
Check the video connection cables.
Unplug from the power, wait 10 seconds, and then reconnect.
Check video connection cables.
Check the video resolution under Control Panel Items\
Display\Change Display Setting.
Change the settings by either:
• Configuring under Control Panel Items\Display\
Change Display Setting.
• Switch by cycling the "Windows Key +P".
Check the settings under Control Panel\All Control Panel
Items\Sound to make sure the USB Audio device is available
and set to default. Right click to show all available options.
Unplug from the power, wait 10 seconds, and then reconnect.
Update to the latest USB 3.0 host controller driver
Unplug from the power, wait 10 seconds, and then reconnect.
Update to the latest USB 3.0 host controller driver
HDCP content support is currently not available.
Get the driver by either:
• Downloading the latest driver from the Displaylink website.
• Connect to Windows Update with Docking station
(by using Wi-Fi or Ethernet port of the laptop).
Remove all USB devices connected to the dock; some
unqualified boot devices may cause lock up at boot screen.
Get an external CD drive to load the driver from CD
Download the driver from an Internet connected computer
and copy the driver over USB flash drive, and run the setup..