General Procedure For Setting Up Remote Support On The Hp Storeonce Management Gui - HP StoreOnce 2700 Installation And Configuration Manual

4. Determine what customer technical contact details should be used by HP Support.
5. Make sure you have access to the warranty serial numbers and product numbers (found on
the product labels) and entitlement details for the server node in the system to be configured.
SAID or CarePackID extended warranties may be purchased for the HP StoreOnce Backup
system or hardware components.
NOTE:
numbers on individual components within the product. HP Remote Support requires the warranty
serial numbers, see the next section for a more detailed description.
General procedure for setting up Remote Support on the HP StoreOnce Management
GUI
Remote Support is a standard feature that is enabled and available to all users.
If you do not configure Remote Support, you will be prompted to do so every time you log onto
the HP StoreOnce Management GUI. To prevent this, you should go to the Remote Support pages
on the HP StoreOnce Management GUI and either configure it, or select No Support, as appropriate.
NOTE: The examples in this section are generic; they are not intended to be product specific,
merely to illustrate the overall procedure.
For information about using specific GUI pages to configure Remote Support, see the appropriate
sections in the HP StoreOnce Backup system user guide. These sections also contain example
screenshots.
1. Go to the Remote Support pages of the StoreOnce Management GUI.
2. Click Modify. Select Passive: Automatically send log files to HP and provide the details for the
proxy server that enables internet access for Remote Support. If required for the network
environment, check the Enable Authentication box and provide authentication name and
password details. Click OK.
NOTE:
provided by the StoreOnce Backup system and should not be edited.
3. Select Customer Information. Click Modify and enter technical contact details for the customer
site. HP Support will use this information to provide feedback and instructions on resolving
any issues. Information is required for all fields marked with an asterisk.
4. Select Entitlement. Check to see if Warranty Serial Number and Warranty Product Number
fields are populated.
5. Where possible, the systems will extract the warranty serial information from the BIOS. If the
fields are populated, no further action is required. Warranty serial number information present
in the BIOS cannot be modified. Go to step 7.
However, if the system has not been able to extract warranty information from the BIOS, click
Modify and provide the warranty details.
Go to the StoreOnce Backup system and search for the warranty sticker. Be careful to distinguish
between the component serial number and the warranty serial number. Instructions for locating
these numbers on specific products can be found in
The following is an example sticker on a server component. Note that the Product Number is
in a 9-digit numerical format. This is not a StoreOnce product number.
It is important to distinguish between the warranty serial numbers and the serial
Details for the Enterprise Server (the server that will receive the event messages) are
Locating warranty information (page
Configuring Remote Support
68).
67