Appendix B: Troubleshooting - Mitsubishi Electric C10 SERIES Owner's Manual

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Appendices

Appendix B: Troubleshooting

TV Re set Comparison Guide
You can resolve many common TV problems using the
reset functions described in the following table.
IMPORTANT
Before you change sound or picture settings: If
picture or sound settings seem wrong for a broadcast
channel (a channel from the ANT input, a cable box,
Reset Name When to Use
Format If the picture shape
seems incorrect, use
the FORMAT key to
change the picture
shape.
Picture and When audio and/
Sound Resets or video settings for
(for the single a single input seem
current input) incorrect, use the reset
option to return the
input to the original
factory settings.
Channel Scan To erase and re-mem-
orize channels on the
antenna input. Use
after moving the TV to
a new area or reposi-
tioning the antenna.
Locks Menu To change your Locks
PIN menu PIN
TV Locks To temporarily disable
channel or ratings
locks.
Service and Customer Support
Service
If you are unable to correct a problem with your TV,
consult your Mitsubishi dealer or Mitsubishi Consumer
Relations at (800) 332-2119.
• DO NOT adjust any controls other than those
described in this Owner's Guide.
• DO NOT remove the protective back cover of your
TV.
For assistance call 1(800) 332-2119
or satellite receiver), first check other channels from
the same input before changing settings. If most other
channels from the same input seem correct, there is
likely a problem with the broadcast rather than with the
TV. Use care in this case, as changes you make to fix
problems on individual channels also affect all other
channels on the same input.
How to Use
Press FORMAT to cycle through the
available picture shapes for the
signal.
1. While viewing the input to reset,
press MENU and go to Picture >
Reset or Sound > Reset.
2. Press ENTER to reset.
1. Press MENU and go to Channels
> Antenna Source.
2. Highlight the reception mode,
either Cable or Air, and press
ENTER.
3. Go to Channels > Scan Channels
and start the channel scan. Be
sure Additive Scan is set to OFF.
When prompted for the PIN, press
the number 9 and LAST keys on the
TV remote control at the same time.
To use number keys only, press
6 4 8 7.
Customer Support
• To order replacement or additional remote controls
or lamp cartridges, visit our website at www.mitsu-
parts.com or call (800) 553-7278.
• For questions:
Call Consumer Relations at 800-332-2119.
E-mail: MDEAservice@mdea.com
Website: www.mitsubishi-tv.com
Important
All lamps replaced under warranty must be returned to
Mitsubishi where they will be inspected to verify failure
defects.
Resulting Action
The last-used format for a signal
type will be recalled on the input.
Note: Also check the aspect ratio
feature on your cable box, satellite
receiver, or other device, as this may
be altering the picture.
All picture or sound settings for
the individual input are reset.
All previously memorized chan-
nels for the antenna input are
erased and a new set of memo-
rized channels is created.
Allows establishment of a new
PIN.
Allows you to view a locked
channel or program. Turn the TV
off and then on to restore locks.