Troubleshooting - Mitsubishi WD-52525 Owner's Manual

Troubleshooting

Problem
1. The TV remote control does not work.
2. The TV takes several seconds to respond.
3. Cable provider needs information to start
CableCARD™ service.
4. You cannot access a channel.
5. On-screen displays appear each time you
change a function.
6. You cannot program the TV to turn on
automatically (timer function)
7. There is no sound even when the volume is
turned up.
8. NetCommand unable to learn specific device
keys.
9. You have forgotten your V-Chip passcode.
10. Lamp indicator light is a constant red.
11. Lamp indicator light is a constant yellow.
12. Lamp indicator light is a flashing yellow.
13. Status indicator light is a constant yellow.
14. Status indicator light is a constant/flashing red.
15. PIP does not display a picture.
16. Digital channels do not appear in PIP.
17. Not all channels appear in multiple PIP/POP.
Possible Solution
• Check that the batteries are installed correctly.
• Check that the selected switch is set to "TV".
• Be no further than 20 feet from the TV when using the remote control.
• Program the remote control to operate the TV (Appendix C).
• It is normal for digital channels to take longer to tune in.
• Press ENTER after a channel number to avoid delays.
• Use a 4 digit number for an over-the-air digital channel
• Use a 6 digit number for cable digital channels
• On the remote control, press TV MENU and then enter the numbers
999 to display the Host ID and CableCARD™ ID information.
• Use number keys instead of CHANNEL up/down.
• Be sure the channel you want to view is in memory. See page 65.
• Check that the TV is turned to the correct device or antenna for
that channel, by pressing the DEVICE button.
• Make sure the V-Chip lock is off.
• If tuned to Digital channels, have physical channel in memory.
• This is part of normal TV operation.
• The TV may be locked.
• The clock may not be set.
• Check audio source in Device Menu.
• Check to see if the MUTE button is on.
• The TV's "Listen to:" setting may be set to SAP.
• Check that the "TV Speakers" setting is On in the Audio/Video menu.
• Device does not use IR format for remote control signal. ITT and
RF formats cannot be learned.
• Room lighting may affect the signal. Have the remotes very close
(6 inches or less) to the TV during Learning.
• If using a Mitsubishi remote control make sure slide switch is not
set to TV position.
• Some but not all device key functions can be learned by
NetCommand. For example, POWER and PLAY may be learned,
but other functions may not.
• The signal from the remote control may not be strong
enough. Insert fresh batteries and try Learning again.
• See Appendix A, Bypassing the V-Chip Lock.
• Turn the TV off for at least 2 minutes. Turn back on. If light is still
red, the lamp has failed, replace it. See Appendix H for lamp
replacement information.
• Lamp's elapsed time has exceeded 4,000 hours. Purchase a new
lamp. See Appendix H for lamp replacement information.
• Lamp cover door is open or lamp cartridge is not secure. See
Appendix H for lamp replacement information.
• Operating temperature or room temperature has exceeded proper
levels. Clean the TV's dust filter or cool the room. See Appendix H
for filter cleaning information.
• Service is required. Contact your dealer or a Mitsubishi Authorized
Service Center to arrange for a service evaluation listings of
Mitsubishi Authorized Service locations can be obtained from our
web site, www.mitsubishi-tv.com or by calling 1-800-332-2119.
• Make sure the V-Chip lock is off.
• Not all inputs can be displayed as a PIP.
• Normal PIP operation.
• Digital channels do not display in PIP/POP.
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