Kenmore Elite 790.9715 series Use & Care Manual page 34

BEFORE YOU CALL
IMPORTANT
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
Cannot move
appliance easily.
Appliance must
be accessible for
service.
Entire range or oven
does not operate.
Oven control beeps
and displays any F
code error (ex.: F10)
Oven light does not
work.
Surface unit does
not heat.
Surface units too
hot or not hot
enough.
Metalmarks.
Scratches or
abrasions on
cooktop surface.
Brown streaks or
specks.
34
(Solutions to Common Problems)
POSSIBLE CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop is not level.
Weak, unstable fl oor. Be sure fl oor is level and can adequately support range. If fl oor is
sagging or slopping, contact a carpenter to correct the situation.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have suffi cient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Contact builder or installer to make appliance accessible.
Carpet interferes with range. Provide suffi cient space so range can be lifted over carpet.
Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. Call an authorized servicer.
Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
Electronic control has detected a fault condition. Press CANCEL to clear the display and
stop beeping. Reprogram oven. If fault recurs, record fault number. Press CANCEL and call
an authorized servicer for assistance.
Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide.
Electrical power outage. Check house lights to be sure. Call your local electric company for service.
No power to the appliance. Check steps under "Entire Range or Oven Does Not Operate" in
this Before you Call checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to be used.
Incorrect control setting. Make sure the correct control is on for the surface unit to be used.
Lightweight or warped pans used. Use only fl at, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of the
material affect heating. Heavy-and medium- weight pans heat evenly. Because lightweight
pans heat unevenly, foods may burn easily.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks.
"Cooktop Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not
affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Cooktop Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, fl at-bottomed cookware.
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. "Cooktop
Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.