Diagnostics; Lenovo Solution Center; Recovery Information; Recovery Information For Windows 7 - Lenovo ThinkCentre M800 User Manual

a. Ensure that the software is compatible with your computer. Refer to the information supplied with
the software for more information.
b. Verify that other software works correctly on your computer.
c. Verify that the software you are using works on another computer.
2. If the problem is caused by an application program:
• Refer to the printed documentation that comes with the program or the help system of the program.
• Update the program. See "Keeping your computer current" on page 24.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on your
computer, go to http://www.lenovo.com/support and follow the instructions on the screen.
A device does not work normally due to device driver problems
Solution: Update the device driver. See "Keeping your computer current" on page 24.

Diagnostics

Note: If you are using a Windows operating system other than Windows 7 or Windows 10, go to
http://www.lenovo.com/diags for the diagnostics information for your computer.
The diagnostic program is used to test hardware components of your computer. The diagnostic program also
can report operating-system-controlled settings that interfere with the correct operation of your computer.

Lenovo Solution Center

The Lenovo Solution Center program is the diagnostic program preinstalled on your computer. The program
enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system
information collection, security status, and support information, along with hints and tips for maximum
system performance.
To open the Lenovo Solution Center program, see "Accessing a program on your computer" on page 11. For
more information about using the program, refer to the help system of the program.
If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save
and print the log files created by the program. You might need the log files when you speak to a Lenovo
technical support representative.

Recovery information

This section provides instructions about how to recover your operating system.
Note: If a device does not work normally after recovering the operating system, update the device driver.
See "Keeping your computer current" on page 24.

Recovery information for Windows 7

To recover your Windows 7 operating system, use the following solutions:
• Use Windows recovery solutions.
– Use System Restore to restore system files and settings to an earlier point.
1. Click the Start button to open the Start menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click
Recovery ➙ Open System Restore.
3. Follow the instructions on the screen.
.
Chapter 6 Troubleshooting, diagnostics, and recovery
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