Error Message Appears and the Scanner Driver Screen Does Not
Make sure that your scanner or printer is turned on.
Turn off your scanner or printer, then reconnect the USB cable and replug the
Connect the USB cable to a different USB port on the computer.
If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Make sure that the scanner driver is installed.
If not installed, install the scanner driver from the web page.
Select your scanner or printer on the application's menu.
• The operation may differ depending on the application.
Make sure that the application supports the ICA driver.
You cannot start the scanner driver from applications not supporting the ICA driver.
Exit the scanner driver if it is running on another application.