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Part 6 : Help And Service Information; Step 1: Troubleshooting - IBM 84H5162 Installation Manual

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Part 6 : Help and Service Information

Before calling, please prepare for your call by following these steps.

Step 1: Troubleshooting

The modem was completely tested for proper operation at the factory before
packaging for shipment. If the modem does not respond to the AT commands
described in Testing your modem, please try the following:
Ensure that the modem is properly seated in your computer by removing and
re-inserting the modem.
Verify that the COM port specified in your communications software is the
same as the COM port to which your modem is set..
Ensure that the communications software is installed properly. Follow the
installation instructions in the communications application manual carefully,
and check the documentation for any additional information pertaining to
your system.
PCMCIA 33.6 Data/FAX/VoiceModem
6-1

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